Printer tech here, I was troubleshooting a Sharp printer and ran into a strange issue when printing from Firefox. Client has a MAC - OS 10.13 I'm sorry I don't know offh…
Printer tech here, I was troubleshooting a Sharp printer and ran into a strange issue when printing from Firefox. Client has a MAC - OS 10.13 I'm sorry I don't know offhand what version of FF it was but I can tell you that I was told "this is the latest version" when I attempted to update it.
It prints some fonts (webpage headings only perhaps) in a double print/font that makes it appear a bit garbled and unattractive. I'm quite certain it is not a printer issue because the same page prints fine from Chrome and iexplore. This forum will not adequately upload my sample images so I have posted them here: Firefox erroneous printing: https://i.imgur.com/KZ2kTTw.jpg (captain obvious put the bad print in red blocks for you) Chrome printing: https://i.imgur.com/PYuGH6a.jpg iexplore printing: https://i.imgur.com/qzBDXHE.jpg (BTW support folks I uploaded all three images to imgur, thought through, typed and posted this message before the first image was able to upload here...You may wanna take a look at that)
My client showed me several webpages he was having problems with, my samples are all the same page which is http://siica.sharpusa.com/product-downloads
What I have tried: All suggestions listed at https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox, including -Changing the default font -Resetting the Firefox printer settings -Resetting ALL Firefox printer settings (removed any lines containing "_print" in the the prefs.js file)
Any suggestions or assistance is greatly appreciated!