where do I open my gmail?

I am a retired senior and not tech savvy. I have a refurbished Dell laptop. I can't open my gmail account---see the emails, respond if necessary, save or delete.!!! … (read more)

I am a retired senior and not tech savvy. I have a refurbished Dell laptop. I can't open my gmail account---see the emails, respond if necessary, save or delete.!!! This is stupid. I shouldn't have this much trouble!!!.

Asked by Vicki Fischer 10 hours ago

Last reply by markwarner22 9 hours ago

Unable to use YOROI extension on Firefox

The YOROI extension (crypto wallet) used to work well on Firefox but it has stopped working on all our Mint 20.2 compuers and whatever we do we can't get it to work in Fi… (read more)

The YOROI extension (crypto wallet) used to work well on Firefox but it has stopped working on all our Mint 20.2 compuers and whatever we do we can't get it to work in Firefox. It works OK in Chrome - but I want to continue to use it in Firefox as I always used to. Could it be something to do with Firefox not supporting WebUSB? What can we do? Would a later version of Mint (say Mint 21) solve the problem? Thank you.

Asked by Tony Bestwick 15 hours ago

Last reply by markwarner22 10 hours ago

Can't use Mozilla Firefox with Ultra AV! Help, please!

I had Kaspersky and was automatically switched to Ultra AV, which I don't like, because it keeps me from using Mozilla Firefox. Does anyone know how to get it to allow m… (read more)

I had Kaspersky and was automatically switched to Ultra AV, which I don't like, because it keeps me from using Mozilla Firefox. Does anyone know how to get it to allow me to use it? If not, I'm uninstalling it and need to know the best AV software to purchase, please. Thanks in advance for your help!

Asked by Kristie Newby 1 day ago

Last reply by jonzn4SUSE 20 hours ago

Tried to update, error messages unable to use Firefox - Entry point not found and more - does not function

The Firefox browser does not function now. I thought I had to update, got an error - Couldn't load xpcom and an entry point error, I have no clue what to do. firefox is … (read more)

The Firefox browser does not function now. I thought I had to update, got an error - Couldn't load xpcom and an entry point error, I have no clue what to do.

firefox is my default browser' i use Win 11 never had an issue before with Firefox *Email hidden for privacy*

Asked by d.iselin 2 days ago

Last reply by NoahSUMO 1 day ago

YouTube keeps crashing

Hi Any help will be appreciated as I have this issue over a year. I thought with the updates it would be fixed but it seems like its only my firefox browser issue. Ever… (read more)

Hi

Any help will be appreciated as I have this issue over a year. I thought with the updates it would be fixed but it seems like its only my firefox browser issue.

Every time I try to view a YouTube video it keeps crashing. I get this message - Gah. Your tab just crashed. We can help! Choose Restore This Tab to reload the page. YouTube works in other browsers though.

Asked by Previsha Parbhoo 1 week ago

Last reply by TyDraniu 1 day ago

New Tabs don't open sites

As of last week, FF works for a few minutes on startup, but then when you open a new tab and try to go to a site you just get the dancing period, nothing opens. Already o… (read more)

As of last week, FF works for a few minutes on startup, but then when you open a new tab and try to go to a site you just get the dancing period, nothing opens. Already open tabs with sites generally still work, but sometimes crash the tabs after a bit. We've tried starting without extensions, uninstalling and reinstalling FF, changing the profile, logging in the PC (Win 10, up to date) with a different login, running SFC and DISM on the PC, and just about everything else.

Opening the FF console shows this message when the tab just rocks the period:

WindowsJumpLists: Failed to fetch favicon for https://online.adp.com/signin/v1/?APPID=WFNPortal&productId=80e309c3-7085-bae1-e053-3505430b5495&returnURL=https://workforcenow.adp.com/&callingAppId=WFN&TARGET=-SM-https://workforcenow.adp.com/theme/admin.html NS_ERROR_FAILURE: WindowsJumpLists.sys.mjs:257:29

Edge works perfectly (and unfortunately, I'm having to use Edge to enter this ticket.). Other applications don't have any issues. I'm not having this issue on 2 other similar PCs I have that run FF, only this one.

Any ideas of what might be the issue with FF on this PC? Thanks, Alex

Asked by unkiealex 2 weeks ago

Last reply by jscher2000 - Support Volunteer 1 day ago

Read Aloud extension

I installed Read Aloud and uninstalled it and reinstalled it. Nonetheless, when I want it to read aloud information, it doesn't start at the first word. Instead it starts… (read more)

I installed Read Aloud and uninstalled it and reinstalled it. Nonetheless, when I want it to read aloud information, it doesn't start at the first word. Instead it starts midway on the first line/sentence. How can this be fixed?

Asked by DrTSJ 2 days ago

Last reply by James 2 days ago

Mozilla VPN

Does the Mozilla VPN have an easy to use "on" "off" switch? I want better access to streaming services But I also want to browse and easily log in to banking, health, … (read more)

Does the Mozilla VPN have an easy to use "on" "off" switch? I want better access to streaming services

But I also want to browse and easily log in to banking, health, and financial sites where i have accounts that are protected by recognizing my current IP address to allow me access to my accounts.

From reading information about the numerous VPN providers, it seems like having a VPN might make it difficult to log in to financial, medical record sites etc.

Asked by mdc 2 days ago

Last reply by TyDraniu 2 days ago

How do I disable firefox from loading when computer restarts or boots up?

Hi everyone, I've looked for help but can't seem to find what works. I went to about:config and searched for toolkit.winRegisterApplicationRestart and made it false, it w… (read more)

Hi everyone, I've looked for help but can't seem to find what works. I went to about:config and searched for toolkit.winRegisterApplicationRestart and made it false, it worked for less than a week and now firefox is starting when the computer boots up. How do i stop this? I'm using windows 11 24h2. I've been using firefox for years. My computer boots up faster than my router and it keeps saying i don't have internet. I'd appreciate any help thanks.

Asked by Ardently 2 days ago

Last reply by TyDraniu 2 days ago

Firefox will not load. I receive this message: Error: Platform version ‘130.0’ is not compatible with minVersion > = 129.0.2 maxVersion < = 129.0.2

Firefox will not load. I receive this message: Error: Platform version ‘130.0’ is not compatible with minVersion > = 129.0.2 maxVersion < = 129.0.2 I cannot use Fi… (read more)

Firefox will not load. I receive this message: Error: Platform version ‘130.0’ is not compatible with minVersion > = 129.0.2 maxVersion < = 129.0.2

I cannot use Firefox due to this error message. What do I do now?

Asked by Connie Sutliff 1 month ago

Last reply by Kiki 2 days ago

Opening Firefox

When I try to open up Firefox I get the following little box on a plain screen: Firefox Error: Platform Version '131.0.2' is not compatible with miniVersion >= … (read more)

When I try to open up Firefox I get the following little box on a plain screen: Firefox Error: Platform Version '131.0.2' is not compatible with

     miniVersion >= 131.0.
     maxVersion <= 131.0.

So What can I do to correct this?

Ed

Asked by Edward Chase 4 weeks ago

Last reply by Kiki 2 days ago

Error msg displays since last FF update on 10/10/24

After 10/10/24 FF desktop update, when FF opened, dialog box displays with: "Error: Platform version '131.0.2' is not compatible with minVersion>=131.0 maxVersion<=… (read more)

After 10/10/24 FF desktop update, when FF opened, dialog box displays with: "Error: Platform version '131.0.2' is not compatible with minVersion>=131.0 maxVersion<=131.0".

When i hit OK, it closes the FF desktop application.

Can no longer enter the FF desktop browser application

Asked by sdialo 4 weeks ago

Last reply by Kiki 2 days ago

how to stop firefox from "shuffling" between 2 open windows

hi. i have (too) many windows and tabs open - and whenever i click the firefox icon in my dock, it doesn't go to the window i was just in - instead it chooses a differen… (read more)

hi. i have (too) many windows and tabs open - and whenever i click the firefox icon in my dock, it doesn't go to the window i was just in - instead it chooses a different window and i get back to the original window by clicking the dock icon again - how do i make this stop?

Asked by jackie.sussman 4 days ago

Last reply by Agatha Abigail 3 days ago