Firefox Community Forum

I've come on to my computer today to find that whenever I open Firefox it is now adding another Firefox logo to my task bar, under which the new window is opened. I really want the window to be under the Firefox that is on my taskbar already. Right-clicking on the original one shows me all the possible things, like opening a new window or creating a private window, that I can do at a click, whereas the new one only gives me the option to close or pin it.

What happened and how can I fix it? My taskbar is already too full to have duplicate icons whenever Firefox is open.

Thank you!

Every time i update my bookmarks are removed and my extensions which I pin get unpined I can´t even open a tab without using settings. I need to reinstall my browser.

I need help.

My browser keeps crashing repeatedly without me seemingly doing anything to crash it. I ran it in troobleshoot mode and it crashed the same way. I ran anti viruses scans and got nothing. It crashes every 5 to 20 minutes and I can't do anything about it.

Here are the 5 last reports:

bp-e8155f58-645b-4c7d-ab67-a4a180241004

bp-97d9a061-9a12-4737-acb9-149520241004

bp-b58551d1-b887-498a-a6cf-def2a0241004

bp-c394dfd1-1884-47b3-b5bc-d94db0241004

bp-18af000d-3335-4ec5-9cf6-d68820241004

bp-abb1bbba-aa8b-4265-b907-d52dc0241004

I'd really appreciate your help! Thank you!

Hi,

when I watch 360 videos on youtube, the video glitches. Like it stutters, as if its going back and forth in frames constantly. Before, it did not use to do that. I could watch the 360 videos just fine. I even tried refreshing and reinstalling firefox. It did not work. Please help.

I've been struggling for months/years with tabs crashing. I just figured it was my particular combination of installed extensions and the websites I frequented because certain sites tended to crash tabs pretty often (e.g., HomeDepot.com), while others didn't (e.g., Lowes.com). However, I'm working more hours per day on my PC and have had the app crash multiple times in one day so I figure it's time to try fixing it. So... I made sure that Windows, FF, and my device drivers are up to date. I ran two separate malware/virus scans. The only third-party modules loading are from Intel (it's an Intel CPU and graphics adapter). I ran FF in Troubleshooting Mode, and the tab crashes continued, as well as an app crash. I have four crash report IDs from that event; I am sure it's these four because the Extensions tabs report "No extensions were installed." Three are out-of-memory, one is EXCEPTION_ACCESS_VIOLATION_READ.

• * 593e9741-2b1e-4a9c-8cd0-1fa720241005
• * 0af6e22a-150f-4f88-922d-46c6a0241005
• * d967d511-cd39-4bfe-9b77-6597c0241005
• * 9d98d242-5b2e-421e-8b12-1e0c00241005

I ran MemTest86 and it didn't find any memory hardware issues.

Since Troubleshooting Mode didn't reveal a misbehaving extension, do I still need to "Refresh Firefox"? Does anyone have suggestions for a next step? Thanks.

I have Windows 11 on my computer, it is up to date, and I have downloaded Firefox several times and yet it keeps telling me it has a problem, shuts down and restarts . I have lost many downloads and emails because of it. I just made an e mail and just before I finished it to send, it told me there was a problem, it needed to restart and the email was lost. The same is with Windows 11. I have downloaded it many times, saved pages , news etc. and when I open the document or item, it tells me that I need to update my browser It is not my computer. I have even at times done Recovery and eventually have the same problem app

On 9/29/2024 my sign in to icloud to use mail worked fine. Monday 9/30/2024 the mail loaded but didn't work correctly. Prior to Monday, I could right click and select a delete, move, or whatever. I could open the email and the options were available just above the mail. If I use other browsers, edge, chrome, opera, etc it works great. It doesn't with FF(my preferred browser) I do not think this is an Apple issue. I've uninstalled and reinstalled icloud and reinstalled FF. Didn't uninstall it and lose all my data. I've added icloud.com to allowed list. Still doesn't work. I need help.

Not sure if its the update for firefox or the update of antivirus norton software, but firefox keeps crashing after I open it up. I tried restarting it about 10 times already. And even removed the app and reinstalled, but no luck. Not sure what else to do, but I love this browser and would hate to switch it up. Any advise would be great on how to fix this issue. The error report contains:

rollout"},"upgrade-spotlight-rollout":{"branch":"treatment","type":"nimbus-rollout"},"launch-firefox-on-os-restart-treatment-a-rollout":{"branch":"treatment-a","type":"nimbus-rollout"},"address-autofill-desktop-pref-release-rollout":{"branch":"enable-address-autofill","type":"nimbus-rollout"},"phc-rollout":{"branch":"rollout","type":"nimbus-rollout"},"highlighting-in-pdfs-rollout":{"branch":"treatment","type":"nimbus-rollout"},"serp-categorization-and-consolidated-search-config-us-desktop-relaunch":{"branch":"control","type":"nimbus-rollout"},"us-review-checker-rollout-v2":{"branch":"treatment-a","type":"nimbus-rollout"},"long-term-holdback-2024-h2-velocity-desktop":{"branch":"delivery","type":"nimbus-nimbus"},"disable-redirects-for-authretries":{"branch":"control","type":"nimbus-rollout"},"encrypted-client-hello-fallback-mechanism":{"branch":"control","type":"nimbus-rollout"},"fx-accounts-ping-release-rollout-2":{"branch":"control","type":"nimbus-rollout"},"newtab-recommendations-merino-migration":{"branch":"control","type":"nimbus-rollout"},"1-click-set-to-default-existing-profiles-rollout":{"branch":"treatment-b","type":"nimbus-rollout"},"fx-view-discoverability-rollout":{"branch":"treatment-b","type":"nimbus-rollout"},"disable-ads-startup-cache":{"branch":"control","type":"nimbus-rollout"},"newtab-topic-labels":{"branch":"control","type":"nimbus-rollout"}},"services":{"accountEnabled":true,"syncEnabled":true}} TelemetryProfileGroupId: 72d69fb9-acd7-4244-8186-64bfe381cce1 TelemetryServerURL: https://incoming.telemetry.mozilla.org TelemetrySessionId: a404fbcf-b114-4a38-9239-82cec55a3872 Throttleable: 1 TotalPageFile: 45986865152 TotalPhysicalMemory: 16995835904 TotalVirtualMemory: 140737488224256 URL: https://mail.google.com/mail/u/2/?ogbl#inbox UptimeTS: 2015.20343 UtilityProcessStatus: Running Vendor: Mozilla Version: 131.0 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Hi I was wondering why Firefox uses so many instances just to run one tab? I keep lagging when I use this browser, and when I check Task Manager, it says its running up to 13 instances. I've had this happen when I've been actively using Firefox, watching videos on Firefox, and even just having one new tab open while I'm doing nothing else on my computer, and it still runs between 7 and 15 instances.

Before writing this question, I searched the already asked questions on Firefox and found someone having almost the same problem as me, only instead of all instances being grouped up (like mine), theirs wasn't. When I tried to follow someones fix to the problem, I soon found out that this was for an old version, and their instructions included an option that my up-to-date version didn't have anymore.

In conclusion, I'm having a problem where Firefox is running too many instances, and all of the answers to other peoples questions are out of date. Thanks!

I have in stall Ubunku on my acer and it cbold textame with firefox and i try to set up aol and aolmail on the system. when i install aol and try to open my mail is said is did suppor mail. is there a way to install aol and the mail work?

I am running Firefox ver. 131. The program constantly increases the amount of memory it uses. Task manager shows 14 processes running under Firefox, it also shows a green leaf Efficiency icon next to it. I am using an HP Victus laptop with a Ryzen 5 cpu and 8 Gb of ram. The program will continue to use more memory until it locks up the system and I have to use Task Manager to restart . I don't know how to solve this. It is a new development which may be associated with the 131 update. Please help.

Hello,

I have discovered a reproducible issue pertaining to audio and video desyncing that I have tested on youtube, prime video, and netflix.

I am utilizing Windows 11 Home on an HP Envy Laptop. The bluetooth audio device I am using are the Galaxy Buds FE.

Audio desyncs from video playback when pausing a video (either by clicking pause, using the keyboard to press pause, or by pausing using the earbud touchpad). I noticed that with my desktop computer and my Samsung S22 Ultra phone, when pausing and unpausing a video, the video player has a brief buffering period to auto-sync the audio to the video; however, this is not occurring with the laptop and it causes the audio and video to desync.

Any help you could provide with this matter would be greatly appreciated. Thanks!

I am having a great deal of difficulty with Firefox playing YouTube videos. While I have been very happy with Firefox for a number of years I am thinking of going back to Google Chrome. I need to access YouTube videos for my work. I recognise that you will have 1000s of email requests for support but I would like a personal email back rather than being referred to a chat room that does not provide any help or solutions.

Yikes ... this is EXTREMELY annoying. I always want to be asked where to download files. I have tried all the recommended fixes including going into "about:config" and changing the setting recommended in other threads ... no joy! I am using version 131.0 (64 bit) W10! I have tried refreshing ... no joy!

When trying to listen to music on Spotify I get this error: "The WidevineCdm plugin has crashed". I followed all the help section suggestions both on Spotify and Firefox, and nothing worked. I get the error message in Incognito mode, too. I did a fresh reinstall of FF and disabled all extensions. I also verified that WideVine was activated. Spotify works in Edge, so I know this is a FF issue.