Showing questions tagged:

I cannot get my Mozilla VPN to offer me the "Turn On VPN" switch. I'm in a loop of "you're logged in, now turn it on" then it keeps asking me to log in

I just signed up for the annual VPN coverage. I've signed in and have selected an area of the world to have my ip address associated. However, I now am in a loop. I clic… (read more)

I just signed up for the annual VPN coverage. I've signed in and have selected an area of the world to have my ip address associated. However, I now am in a loop.

I click the VPN logo on the top right of Firefox, I'm told to "Get started" by logging in.

I click "get started" and am told I've successfully already logged in.

I'm then told to click the "Turn VPN on" switch at the VPN logo.

I click the VPN logo and am told to log on, again. And again and again...

I've restared Firefox. I've restarted my Mac. Same thing again and again

Help?

Open 2 1 40

Cannot change my email address

I cannot change my email address to my new email address. When I try to follow the primary email change procedure, after entering my new address, I receive a message: "th… (read more)

I cannot change my email address to my new email address.

When I try to follow the primary email change procedure, after entering my new address, I receive a message: "that account already exists."

My new email address is: [edited] @gmail.com My old email address is [edited] @aol.com

I no longer have access to my old email address [edited] @aol.com which changed years ago.

I have never had any identity confusion with my current gmail address, [edited] @gmail.com

This situation may have happened from my previous attempts to update my primary email address. Could you send me a verification code to [edited] @gmail.com so that I can resolve this situation?

Thank you.

David Durand cell [edited phone# and email from public community support forum]

Archived 2 260

changing primary email address

In attempts to continue reading New York Times, I have faced a problem of not being able to change the primary email which has changed to be [email hidden]@gmail.com (in… (read more)

In attempts to continue reading New York Times, I have faced a problem of not being able to change the primary email which has changed to be [email hidden]@gmail.com (instead of having the end as jyu.fi)

Archived 1 70

How to resstore the log-on for a locked computer

My computer suffered from a spammer who bypassed SuperAntispyware, Malwarebytes, and Windows 11 Defender. I did not know at first what had happened, having never encounte… (read more)

My computer suffered from a spammer who bypassed SuperAntispyware, Malwarebytes, and Windows 11 Defender. I did not know at first what had happened, having never encountered this.

Once I knew that I would need to take the computer to a repair shop, I removed the log-on so that the repair shop would not need to enter it each time they had to restart. The problem for which I am seeking advice was how to restore the password that one sees when waking a password-protected computer.


I had only done that a few times over a number of years, and thought that it would be simple. I started looking up how to do this, began to encounter all sorts of methods, none of which would work. I finally realized that with the passage of time, the way(s) to do this have changed. Given the plethora of perhaps well-meaning but wrong, expired, etc. methods, I posted on the Windows 11 Forum; quite to my surprise, the only person so far to respond has sent me two links. He admitted that the first was incorrect, so I tried the second, only to find myself bewildered, wondering what that site had to do with what I was asking for.

Earlier today, it seemed to me that I should post here. I have read about the Master Key, which might serve my needs. As I have never used one, and as I store my passwords in KeePass and don't want to change that, would creating one to be used only when logging on, and continuing with KeePass work for me?

Yes, this is somewhat lengthy. My missive is to try to explain what happened, what I have endeavored to accomplish, and post in the hope that I can once again be able to lock my computer. The chance of it being stolen given where we live is slight, but even though my actual log-on password is short, the average thief, so to speak, likely would not figure it out. Having a password serves more for my comfort that anything else.

Thanking you in advance, lest I forget.

Strictly as an aside, the time and effort I have taken so far reminds me of the twenty-seven months involved in my establishing a fire protection district, with perhaps 95% of those efforts being mine. I won that battle, I would like to win this one.

Archived 1 80

Firefox keep sites logged in after restart

Hi, Firefox keep sites logged in after restart. FF crashed recently and it has happend ever since. It doesn't happend in other browsers, so I know it's a FF thing. I use… (read more)

Hi,

Firefox keep sites logged in after restart. FF crashed recently and it has happend ever since.

It doesn't happend in other browsers, so I know it's a FF thing.

I use the Bitwarden passwordmanager, but I turned it off, and pages are still logged in after restart.

What can it be?

Thanks!

Archived 2 100

Account Disconnected

I go through the process of signing into Firefox Sync, it sends the confirmation e-mail and i copy paste the code in, then it takes me to the mozilla accounts page and sh… (read more)

I go through the process of signing into Firefox Sync, it sends the confirmation e-mail and i copy paste the code in, then it takes me to the mozilla accounts page and shows me all the data about my account, but when i click on sync under settings, it says "account disconnected" if i click "sign in" the process repeats with the end result being "account disconnected"

Solved Archived 2 527

Signing into Yahoo mail using passkey popup

Until the other day I was able to simply sign in to my various Yahoo email accounts password by using my 1Password saved password. Now,when I try to log into my Yahoo ema… (read more)

Until the other day I was able to simply sign in to my various Yahoo email accounts password by using my 1Password saved password. Now,when I try to log into my Yahoo email accounts I get a popup window (see attached screen-print) saying that Windows Security wants to make sure it's me and that "This request comes from Firefox, published by Mozilla Corporation. Insert your security key into the USB port." Then I have to click the "Cancel" button, click "Try signing in another way" link and I can then sign in as I use to with my 1Password stored password.

These extra steps that are now required to sign-in to my Yahoo email accounts is very annoying and frustrating.

Archived 2 250

400 Request Header Or Cookie Too Large

Hi. When I go to my webmail " 400 Request Header Or Cookie Too Large" comes up. I can get it in chrome no problem. This just started last night. Can you please help me.I … (read more)

Hi. When I go to my webmail " 400 Request Header Or Cookie Too Large" comes up. I can get it in chrome no problem. This just started last night. Can you please help me.I don't want to loose all my passwords (by clearing cookies) Thank you in advance. Jan

Archived 1 101

Sage - username won't save

Hi folks After manyyears of using Sage accounting software, somehow Firefox no longer saves my Sage username, which is very annoying as now every time I login I have to m… (read more)

Hi folks After manyyears of using Sage accounting software, somehow Firefox no longer saves my Sage username, which is very annoying as now every time I login I have to manually type my Sage username. Clearely I have clicked something I shoudn't and I wonder if anyone can help me save the username again? Thx.

Solved Archived 1 160

Accounts/password entries don't show up in Firefox's password manager

Hi! I'm running Linux Mint right now, but this also happened on Windows, I copied the profile from Windows so I suspect that is likely why. When I go to about:logins, I s… (read more)

Hi! I'm running Linux Mint right now, but this also happened on Windows, I copied the profile from Windows so I suspect that is likely why.

When I go to about:logins, I see none of the accounts listed. Even when I input a search in the search box, nothing. I don't know what could be causing this. See attached screenshots. Don't worry, there's no concern of leaking account details, because they aren't showing up.

Archived 4 130

Bitwarden has become non-compatible with Firefox

I have been using Firefox for years. Currently using 131.0.2 on Windows 10 Pro. Never had a problem with Bitwarden auto filling useernames and passwords to login to a w… (read more)

I have been using Firefox for years. Currently using 131.0.2 on Windows 10 Pro. Never had a problem with Bitwarden auto filling useernames and passwords to login to a website. Now I have to copy and paste each one. I appreciate using Firefox but this new incompatibility with Bitwarden is a deal breaker. I've tried going thru the menus and help forums and have found nothing to allow Bitwarden to auto fill passwords. I'll move everything over to Microsoft Edge where Bitwarden auto fills the same way Firefox has done until recently.

Archived 1 251

Password manager

During the last two hours, while I was using Firefox on my PC for browsing, the password manager lost all of my passwords but three - of which I don't need two logins any… (read more)

During the last two hours, while I was using Firefox on my PC for browsing, the password manager lost all of my passwords but three - of which I don't need two logins any more. Where are my account data and passwords? What the hell?!?

Archived 2 110