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  • Archived

HACKED! just after I made a small Mozilla donation, I got hacked...emails going crazy, 1000s of emails...

I am getting 1000s of emails. I made a tiny donation to Mozilla and everything went wild. I ended up going to google for help...as my email accounts are gmail. My mail… (read more)

I am getting 1000s of emails. I made a tiny donation to Mozilla and everything went wild. I ended up going to google for help...as my email accounts are gmail. My mail program is Apple. Please investigate how this is happening and let me know. I think I stopped the damage by closing every account I could over the telephone today. Any help is appreciated.

Asked by s-moo 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

I want to know why Mozilla Foundation charged me $3.00 that overdrew my account when I did not donate any funds to them.

Mozilla charged my checking account $3.00 that was not approved, and overdrew my account. I now have a $25.00 fee attached to it for the overdraw. What is this charge … (read more)

Mozilla charged my checking account $3.00 that was not approved, and overdrew my account. I now have a $25.00 fee attached to it for the overdraw.

What is this charge for?

Asked by tiffanymorrow 5 years ago

Last reply by alan_r 5 years ago

  • Archived

when i open firefox after restarting the pc i get a 2nd popup window, which I need to close manually. Why??

When starting my pc up and opening firefox for the first time, I always get a second window. which despite no menu or header behaves like a second instance of firefox. (… (read more)

When starting my pc up and opening firefox for the first time, I always get a second window. which despite no menu or header behaves like a second instance of firefox. (not a tab). I have done searches, got add blockers on and removed all malware from my pc using kaspersky latest edition and databases.

HELP! I don't know where to go next.....

Asked by p.brookes 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Do I need a license to show the Firefox logo in a web app's unsupported browser warning? The Firefox branding page doesn't explain this.

Do I have to request a license to show the Firefox logo in a web app's unsupported browser warning? The Firefox branding page (https://www.mozilla.org/en-US/styleguide/id… (read more)

Do I have to request a license to show the Firefox logo in a web app's unsupported browser warning? The Firefox branding page (https://www.mozilla.org/en-US/styleguide/identity/firefox/branding/) doesn't explain this.

Asked by Popcornicus 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

script error composing email in outlook

Hello, I get a script error ("warning unresponsive script") when composing an email in Outlook and only when running in Firefox. I am on the current release (34.0). Thi… (read more)

Hello,

I get a script error ("warning unresponsive script") when composing an email in Outlook and only when running in Firefox. I am on the current release (34.0). This problem did not happen right away after going to the current release but much later. Problem was sporadic at first but is now persistent. Trying the stop or continue options do not work. Firefox is stuck in an endless loop. None of the other tabs will work. I have to use TaskMaster to shut down Firefox.

The problem happens only when I'm formatting bullets (numbered, ordered, etc) within the text of the email. The first bullet will compose OK. When I hit enter to compose a second bullet, I will consistently get the unresponsive script error.

The specific script is copied over below.

    Script: https://a.gfx.ms/jquery_IxInqeqWhsTYFrwY33VHww2.js:16

I ran the debug program and have attached a screen print of the results.

I presented this problem to the Microsoft Community after searching the site for help. They gave me the standard reply to reset Firefox to the default values and to contact Firefox.

Your help will be appreciated. Thanks.

Asked by vj000000 5 years ago

Last reply by vaswolter 5 years ago

  • Archived

2000 macs running firefox, need to add an exception to popup blocker or turn it off all together. this need to be done remotely. help.

i have 2000 macs in a k - 12 environment. i need to turn off firefox's popup blocker or just add an exception. this needs to be something that can be run remotely lik… (read more)

i have 2000 macs in a k - 12 environment. i need to turn off firefox's popup blocker or just add an exception. this needs to be something that can be run remotely like a script or something that could be deployed with casper or ARD.

thanks

Asked by wombatsandwich 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

making a website in Wix, i can't get in the library when i use firefox. Using IE it is possible

when I try to add an image to my website, I cannot get connected to the media library of Wix. A month ago I made the website, and by then there was no prblem at all. When… (read more)

when I try to add an image to my website, I cannot get connected to the media library of Wix. A month ago I made the website, and by then there was no prblem at all. When I use ie now, there is no problem. Some security/ firewall problem??

Asked by pmdriessen 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

I have donated $5 dollars to your fund and my credit card company has informed me that multipy payments being taken. Please confirm that this is not happening.

have donated $5 dollars to your fund and my credit card company has informed me that multiply payments being taken. Please confirm that this has stopped. Please email me … (read more)

have donated $5 dollars to your fund and my credit card company has informed me that multiply payments being taken. Please confirm that this has stopped.

Please email me a response.

Wendymacrays.

Asked by wendymacrays 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Why my addons and dictionaries has been removed or disabled after installing GimpShop?

Hey there I tired to install GimpShop, which suppose to be already customised to look like a PSH version of Gimp. However the installer makes some funny business and all… (read more)

Hey there

I tired to install GimpShop, which suppose to be already customised to look like a PSH version of Gimp. However the installer makes some funny business and all the crapware possible: toolbars, addons etc. I stopped the installation and removed the crapware using AdwCleaner, SpyBot 2.0 and Eset Online Scanner. However, my dictionaries, add-ons in both Firefox and Gimp were either disabled or removed.

So, here are my questions:

1. Why where they disabled or removed? BTW I couldn't reactive them. 2. Why Firefox is the only browser that installs without asking addons form freeware installers (which very often you can not uncheck their installations)? Chrome has less crap and Opera never has anything unwanted installed. 3. Why Firefox keeps hanging up ale slowing down the system when there is only one heavy page? Or keeps freezing when Adobe Flash in YouTube constantly crashes?

Asked by AlecClaire 5 years ago

Last reply by guigs 5 years ago

  • Archived

Receiving texts in Spanish saying a session was started recently - are these legitimate and how do I make them stop?

Once or more every day (typically overnight) I receive a text saying, "Recientemente se inici sesi n en tu cuenta desde Firefox on Windows." Ignoring the grammatical err… (read more)

Once or more every day (typically overnight) I receive a text saying, "Recientemente se inici sesi n en tu cuenta desde Firefox on Windows." Ignoring the grammatical errors/misspellings, it roughly translates to your Firefox account was recently logged into/a session was started. Each time the message is from short code 792273. Is this message legitimately from Firefox? If so, how do I get my number removed from whatever account it's been applied to in error?

Asked by khammes 5 years ago

Last reply by guigs 5 years ago

  • Archived

Why can't I start a conversation with Firefox Hello?

When I click on the hello icon the popup shows up but then nothing happes when I click on start converstation or when I try to register or login, the buttons seem to be d… (read more)

When I click on the hello icon the popup shows up but then nothing happes when I click on start converstation or when I try to register or login, the buttons seem to be dead.

Asked by mrt181 5 years ago

Last reply by guigs 5 years ago

  • Archived

I am unable to connect to my Verizon Fios home page from Firefox. Never had this problem before

As of today, February 9, 2015 I am unable to connect to my Verizon Fios home page. When I click on the Firefox icon to open the browser, my bookmarks appear, etc. bit i… (read more)

As of today, February 9, 2015 I am unable to connect to my Verizon Fios home page. When I click on the Firefox icon to open the browser, my bookmarks appear, etc. bit it will not connect to My Verizon home page. I am able to go to all the web sites that I want to but I cannot connect to Verizon. I called Verizon but they weren't able to help me, unfortunately. I hope that someone here will be able explain how to resolve this.

I tried using Google Chrome and was able to connect to Verizon's Email and News, therefore, I presume that this is a problem with Mozilla Firefox.

Thank you.

carol

Asked by Carol101 5 years ago

Last reply by guigs 5 years ago

  • Archived

Firefox Hangs when profile location is Offline Files

Hi all, We are having some problems with custom profile locations on windows 7 "C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -Profile "U:\Firefox\Profile" We use t… (read more)

Hi all,

We are having some problems with custom profile locations on windows 7

"C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -Profile "U:\Firefox\Profile"

We use the above command to launch firefox. The u drive is a drive that is ALWAYS available for all users. This drive is redirected to the home folder of the user. To sync these folders we use Offline files.

During our testing fase we had no problems at all with this method. But in the last week we receive more and more people complaining that firefox hangs. (Read: no error specific error just stops responding and windows asks to close firefox) In my troubleshooting quest i found that as long as i don't use internet ( so not using our proxy server squid) it all works. But from the moment i try using for example google, firefox stops responding.

The tricky part is that sometimes it happens after 5 minutes, couple of hours, few days. Once it happened after 5 minutes, the only way to solve it is to delete the profile folder on the U Drive and start over.

So any help on identifying this problem is welcome. If more info is needed let me know what you need.

Asked by Michiel Cornille 5 years ago

Last reply by the-edmeister 5 years ago

  • Archived

Whenever I'm in a call using firefox, an small logo shows up with a microphone icon next to it. Now it's stuck even when I'm not on a call. How can I remove it?

I have searched all over to find information on this microphone icon that appears when I'm in a call. I have found no information on it or how to disable it. It blocks th… (read more)

I have searched all over to find information on this microphone icon that appears when I'm in a call. I have found no information on it or how to disable it.

It blocks the view of my tabs at the top and can only be slid left to right across the tabs. As of today, even when a call has ended, the icon remains there. There is no way to exit it. I have to close out Firefox after every call to get it to go away.

I'm using a custom built PC, with Windows 7 x64. Firefox is the latest version and I have never seen this before. -This does not happen on my work mac mini, but firefox might be one version behind.

I have asked Firefox twitter support twice on the issue. The first time they had no reply except "maybe ask the forums?" and the second time there was no response.

Thanks in advance!

Asked by Mat D 5 years ago

Last reply by guigs 5 years ago

  • Archived

When I start Firefox, an error box appears with header "failure" and "createprocess" inside the box. I've applied your "safe mode" advice, but did not work

When I start Firefox, an error box appears with header "failure" and "createprocess" inside the box. I've applied your "safe mode" advice, but did not work. I've updated … (read more)

When I start Firefox, an error box appears with header "failure" and "createprocess" inside the box. I've applied your "safe mode" advice, but did not work.

I've updated the javadevelopment and shockwave flash plugins. These were the only ones that indicated it required updates. I ran these updates independent from the site and through the providers. Still appears to be a problem.

These problems do not occur in Chrome

Asked by Ysbeer 5 years ago

Last reply by FredMcD 5 years ago