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Firefox deleted all my data (this includes bookmarks, browsing history and everything you can think of)

This morning my firefox opened normally and nothing was out of the ordinary. Later today I turned on my laptop again and when I opened firefox it asked me to make a "prof… (read more)

This morning my firefox opened normally and nothing was out of the ordinary. Later today I turned on my laptop again and when I opened firefox it asked me to make a "profile". I thought that maybe firefox had updated and was now using profiles or something, so I choose to "create new profile" and just left it at its default name. Upon opening I noticed that all my data was gone...

Asked by muhavaux33 1 hour ago

Last reply by FredMcD 11 minutes ago

Firefox not opening

Hello, This morning I tried opening FireFox and it would fail to open. Tried everything said on the "Firefox won't start" on the find solutions page and many youtube vid… (read more)

Hello,

This morning I tried opening FireFox and it would fail to open. Tried everything said on the "Firefox won't start" on the find solutions page and many youtube videos using command prompt inputs. I cannot open in safe mode and neither can I make a new profile using -ProfileManager (won't open) what happens is Firefox appears to open for just a split second some sort of error message but its impossible to see what it is. Also tried disabling security programs have ran many scans on my computer for spyware, viruses, etc but nothing. Could this possibly have occurred because I left a couple tabs open overnight??? Also to add it is not running in task manager when I try to open it. If anybody else has a fix or the same issue please let me know. Thank you.

Asked by dilanjbaker 1 hour ago

Last reply by FredMcD 13 minutes ago

How to make update settings stick (FF 90.0.2, running on Win 7 Pro)

Whenever I check "about Firefox" under the Help menu, if there are updates, FF automatically downloads and installs them. This is not my preferred method of installing up… (read more)

Whenever I check "about Firefox" under the Help menu, if there are updates, FF automatically downloads and installs them. This is not my preferred method of installing updates. When I go to the Tools/Settings and type in "Updates", I find that the "Automatically install updates (recommended)" button is selected. Of course, I immediately change this to the "Check for updates but let you choose to install them" setting, which lasts until I (manually) install the next update. At that point, the new update setting defaults back to "Automatically install updates (recommended)".

Is there a way to make my update selection stick?

Asked by LesF 1 hour ago

Last reply by FredMcD 15 minutes ago

What the hell is going on with Firefox?

For the past two days, maybe due to a Firefox "upgrade", not only have I lost all my saved tabs but Firefox does NOT restore my tabs and does NOT allow me to "restore pr… (read more)

For the past two days, maybe due to a Firefox "upgrade", not only have I lost all my saved tabs but Firefox does NOT restore my tabs and does NOT allow me to "restore previous sessions".

What is going on?

I am not happy about this as I typically have 20+ tabs open to do my work .It takes me at least 10 min to restore most of my tabs manually.

Please explain.

Alain Braux

Asked by alainbraux 1 day ago

Last reply by FredMcD 32 minutes ago

Shadowing (my term) problem with FF ever since I installed upgrade to Ver. 90.0.1

I've been through every setting in FF numerous time and no matter what combination I use the shadowing shown below in the graphic continues. I've used other browsers and… (read more)

I've been through every setting in FF numerous time and no matter what combination I use the shadowing shown below in the graphic continues. I've used other browsers and programs and FF is the only place where it occurs. Can I please get some tech support help? Please?

Asked by gruff 6 hours ago

Last reply by FredMcD 35 minutes ago

Primary email is not my account email - can't change it

I tried to update my primary email, but it said it was already associated with my account -- even though it wasn't displayed. I added a secondary email and made that pri… (read more)

I tried to update my primary email, but it said it was already associated with my account -- even though it wasn't displayed. I added a secondary email and made that primary, hoping it would then allow me to add my main email and then swap them. But it still said the main one was already associated (even though it's not shown). I only have two email addresses. I don't want the secondary one to be the primary one. But I can't add it or edit them. Clues?

Asked by janbrownell 1 month ago

Last reply by jack4075 1 hour ago

I followed directions to delete shortcut from Properties and deleted entire URL. Help

I am trying to restore my original my.yahoo.com page(s). Followed directions for restoring homepage in Firefox, but instead of just deleting the part of the target, I d… (read more)

I am trying to restore my original my.yahoo.com page(s). Followed directions for restoring homepage in Firefox, but instead of just deleting the part of the target, I deleted the whole shortcut. What belongs in there?

Asked by Jeanette 12 hours ago

Last reply by jscher2000 6 hours ago

Since Firefox has been down covered with the white screen for almost 2 weeks, should I reinstall it, even though it's my default browser?

'I have been getting the white screen instead of my Firefox going on two weeks. DuckDuckGo works but only if I activate it not with Firefox but on it's own. Since Firefox… (read more)

'I have been getting the white screen instead of my Firefox going on two weeks. DuckDuckGo works but only if I activate it not with Firefox but on it's own. Since Firefox is my default browser and many things install and activated from within Firefox do not work, Should I download and re-install it o

Asked by Agnostos 9 hours ago

Last reply by cor-el 8 hours ago

URLs in search lists do not change color anymore after visiting them

Here is my system's status: Firefox 90.0.2 (64-bit) Bitdefender Total security (newest version) Windows 10, 64bit, Version 10.0.19043 Build 19043 Since a short while I e… (read more)

Here is my system's status: Firefox 90.0.2 (64-bit) Bitdefender Total security (newest version) Windows 10, 64bit, Version 10.0.19043 Build 19043

Since a short while I experienced that URLs in search lists did not change their color anymore as before to show them as already visited. This is a major impediment in using searches systematically. I cannot pin the timing for that problem down to a certain event as there had been updates to all 3 of the above mentioned system elements, OS, AV & Firefox. I tried to go through a number of suggested solutions to the problem without achieving anything. Pls note: -Browser is NOT set to "always search in privacy" -Browser is set to remember browsing history -Cross checking with MS Edge showed the same problem - means that it is probably not a Firefox internal issue -Tweaking MS/Edge privacy settings were equally unsuccessful

Does anybody have a suggestion where the problem might be rooted? I spent already several hours on this and it feels like a dead end. Thank you in advance for every hint in the right direction. JM

Asked by juergen-m 1 day ago

Last reply by FredMcD 13 hours ago

Firefox will not load any web pages, including its internal pages, even after clean reinstallations.

About a month ago, Firefox stopped loading web pages on my Windows 10 Lenovo Flex 14-IWL computer. The UI loads without any issues. However, no pages can be loaded, inclu… (read more)

About a month ago, Firefox stopped loading web pages on my Windows 10 Lenovo Flex 14-IWL computer. The UI loads without any issues. However, no pages can be loaded, including Firefox's own pages like "about:preferences" or "about:performance." I completely removed all traces of Firefox from the computer twice (using Revo Uninstaller's advanced mode), but the problem remained after each reinstallation attempt. On the second of those reinstall attempts, I checked the Console after trying to load one of those control pages and found the error messages shown in the attached screenshot. What is happening, and how can I get Firefox working again?

(Note: Since I have completely uninstalled Firefox again since taking this screenshot, there is no troubleshooting data to send.)

Asked by tomus.wat 3 weeks ago

Last reply by FredMcD 17 hours ago

I've lost all my favourites

Hi, After Firefox offered to repair my session because it advised it was working too slow, I have lost all my favourites, passwords, toolbar, history... how can I restor… (read more)

Hi, After Firefox offered to repair my session because it advised it was working too slow, I have lost all my favourites, passwords, toolbar, history... how can I restore everything ?

Thank you,

Asked by claire.gerardin 5 months ago

Last reply by jscher2000 23 hours ago

Brother and Epson Printers printing blank pages from an online web site, chrome seems to be okay printing the same pages

Both printers, (Epson and Brother) I have will not print pages from an online website, if I switch to chrome it prints fine. When using FF the pages go thru the printer… (read more)

Both printers, (Epson and Brother) I have will not print pages from an online website, if I switch to chrome it prints fine. When using FF the pages go thru the printers, but come out blank, i.w. they do not print

Asked by bkg 4 days ago

Last reply by jonzn4SUSE 23 hours ago

NEW UI - PC =/= TOUCHSCREEN, MOZILLA WAKE UP

The Firefox Community here has tried to be very helpful with all the users who hate the changes in Version 89/90, but we need Mozilla/Firefox to hear us. CSS work-arounds… (read more)

The Firefox Community here has tried to be very helpful with all the users who hate the changes in Version 89/90, but we need Mozilla/Firefox to hear us.

CSS work-arounds are fine for the IT-literate, which I am not. They are also only temporary. We have no indication that FF is even paying attention to our complaints.

They need to understand that some users have a keyboard and mouse attached to a PC, not a touchscreen like on a pad or phone. It looks like FF wants to cater to touchscreens. This DOES NOT WORK for PC users.

I suggest one UI for touchscreens and a different one for PCs. IIRC, there is a FF version for Windows AND a different one for Apple; why not do the same?

Nobody seems to have any response other than "use this CSS fix." I've also been directed to "clean up the help platform myself" - huh?

Can we please get SOME kind of response from the platform itself? Or are they just trying to get rid of all users without touchscreens?

Asked by fidservant 1 month ago

Last reply by plew29881 1 day ago

Browser under Remote Control

I keep getting this: URL is highlighted red/grey stripes. The robot head icon is now in the URL box and it says "Browser is under remote control (reason Dev Tools). What… (read more)

I keep getting this: URL is highlighted red/grey stripes. The robot head icon is now in the URL box and it says "Browser is under remote control (reason Dev Tools).

What is it? how do I get rid of it?

Asked by klg61 1 week ago

Last reply by jscher2000 1 day ago

When I open a new tab , the cursor is automatically placed in the address bar

I have google set as my home page, and also on every new tab that opens. But when I open a new tab, the cursor is automatically positioned in the address bar, whereas I w… (read more)

I have google set as my home page, and also on every new tab that opens. But when I open a new tab, the cursor is automatically positioned in the address bar, whereas I want to insert my search terms in the seach box in the middle of the page. How can I stop search terms being written in the address bar? Florio

Asked by Florio 3 days ago

Last reply by cor-el 2 days ago

Contacting mozilla

I know this is not the right place to ask this question, but there is no other way that i am aware of. i tried contacting mozilla at research_requests@mozilla.com because… (read more)

I know this is not the right place to ask this question, but there is no other way that i am aware of. i tried contacting mozilla at research_requests@mozilla.com because i need something, well for my research paper, and as soon as i sent my email, it says that this address does not exist. Does anyone know where else i could contact them about this?

Asked by netopir110 3 days ago

Last reply by jscher2000 3 days ago

FF no longer access to Belgian EID official websites (version 90.0.2)

Since version 90.0.2 there is a problem with all our clients with the Belgian EID access to official Belgian gouverment websites. Rollback to version 89 solves the proble… (read more)

Since version 90.0.2 there is a problem with all our clients with the Belgian EID access to official Belgian gouverment websites. Rollback to version 89 solves the problem.

Asked by 3d3 3 days ago

Last reply by FredMcD 3 days ago

cannot get off of duck duck go even though the settings say I'm on Firefox which is what I want

I just want to vent nicely I'm using DuckDuckGo and I wish I could continue using it. But now I have concert tickets stored on my phone and this forces me to use Firefox … (read more)

I just want to vent nicely I'm using DuckDuckGo and I wish I could continue using it. But now I have concert tickets stored on my phone and this forces me to use Firefox browser. So I changed the settings to Firefox but DuckDuckGo continues to be the browser that I'm using even though when I go back and check the settings it says Firefox. So I'm going to have to delete DuckDuckGo. I'm already very unhappy that I'm being forced to use Firefox which does not seem to provide as much cover as ducked up go and ultimately back to Chrome if things continue in this convoluted complicated unhelpful manner. It just seems like technology is going backwards I understand that we're making advances but when it comes to simple tasks like going to a concert things have gotten horribly out of control My work site is practically frozen up with problems. And it's because they keep adding on instead of just simplifying and securing and battening down the hatches. They've got to stop trying to do so many different things

Asked by KC 3 days ago

Last reply by FredMcD 3 days ago