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Primary account email required for reset + This email was already verified by another user

Hey Mozilla team, I can't reset password for an account, as I get error: "Primary account email required for reset". Also, I can't add that email as secondary, as I get e… (read more)

Hey Mozilla team,

I can't reset password for an account, as I get error: "Primary account email required for reset". Also, I can't add that email as secondary, as I get error: "This email was already verified by another user".

Issue 1: I have 2 email addresses that I use, Yahoo and Gmail, and I started migrating all accounts from Yahoo to Gmail. I forgot if I had any Mozilla account, so I tried to reset the password on both accounts: - on Yahoo I was able to do so - on Gmail I cannot, receiving this error: "Primary account email required for reset". Problem is I don't remember what other email address I might have used as primary. Furthermore, if I had lost access to my primary email, shouldn't I been able to reset the password using the secondary email? This should be the whole logic behind backup email address.

Issue 2: As I want to stop using the Yahoo email address, in the account where I managed to login with Yahoo email, I tried adding the Gmail email as secondary email, in order to make it the primary one. But when I try to do that, I receive this error: "This email was already verified by another user". So I was thinking on logging in that account where I used my Gmail as secondary email, but I can't do that unfortunately, as described at Issue 1.

So, do you have any thoughts? My main objective is to have an Mozilla account using my Gmail email address as my primary one. I don't have any data to sync/recover, so I am ok with a solution based on deleting both accounts, and creating one using my Gmail email address.

Thank you very much! Victor

Asked by yoyofellow 5 days ago

Toolbar sliding when mouse at top

Hello everyone I migrate MacOS and i discover a bad UI behavior. The toolbars slide when I move the mouse to the top. Therefore, it becomes difficult to select the desire… (read more)

Hello everyone

I migrate MacOS and i discover a bad UI behavior. The toolbars slide when I move the mouse to the top. Therefore, it becomes difficult to select the desired tab.

https://www.youtube.com/watch?v=fJFNaOJ7Sn4

However, this is not the case in Safari. You can watch the videos.

https://www.youtube.com/watch?v=EtTRaFvDqDk

Is there a setting that can prevent tabs from sliding?

Asked by Mehmet 1 week ago

Last reply by Mehmet 5 days ago

Can I change default display size in built-in PDF Viewer?

I pretty much always want to view PDFs in "75%" or "100%" or "Actual Size" but the default "Automatic Zoom" setting always displays them in such a way which is not prefer… (read more)

I pretty much always want to view PDFs in "75%" or "100%" or "Actual Size" but the default "Automatic Zoom" setting always displays them in such a way which is not preferred by me and I have to change it manually every time I view a PDF. Can I change this setting somewhere?

Asked by MrBadAttitude 5 days ago

Session loss

Ok, I was using Waterfox before, and then opened some pages I think that is pretty important, then closed the browser and borrowed the computer to the others. But the oth… (read more)

Ok, I was using Waterfox before, and then opened some pages I think that is pretty important, then closed the browser and borrowed the computer to the others. But the others have also used Waterfox I think, because I can‘t restore previous session,There are too many tabs, although there is history but it is almost impossible to retrieve by.these tabs are really important, please tell me if there is any rescue.Some contents are only shown in the case of restore previous session

Asked by liuzekai2002 5 days ago

Last reply by liuzekai2002 4 days ago

FVD speed dial disabled. Does anyone know how to find where they are stored and recover them?

I understand this forum is by volunteers, and that Mozilla doesn't care a whit about the hassle they saddled us with. And that many many people have asked the same quest… (read more)

I understand this forum is by volunteers, and that Mozilla doesn't care a whit about the hassle they saddled us with. And that many many people have asked the same question, does anyone know a work around?

Does anyone know whether the speed dial information is stored on our computers?

If it is somewhere on our computers, does anyone know how to somehow copy it in any way? Like with specific instructions. The answer might be something like, it is in the such and so folder, and you could open it by step #1 , then step 2, then step 3.

Asked by davidr9 4 days ago

PDF with form fields are displayed blank on print

The fields are displayed correctly when viewing the PDF, but when I try to print, the fields are blank on preview and also on the actual print. The PDF works as expected … (read more)

The fields are displayed correctly when viewing the PDF, but when I try to print, the fields are blank on preview and also on the actual print. The PDF works as expected when using Edge and Chrome.

Asked by Tamtam98 3 days ago

every sites takes longer to load

dear firefox, i am using firefox. but this time, it takes longer to go any sites. i cant to any sites right now. so i recently using microsoft edge to send a question. i … (read more)

dear firefox, i am using firefox. but this time, it takes longer to go any sites. i cant to any sites right now. so i recently using microsoft edge to send a question. i have a good internet connection. no matter what sites took me longer. all sites may not work for me. i have reinstalled firefox, and it was just same for me. Can you help me please. i dont want the firewall protection thing. i dont know how to use firewall.

Asked by zariefzaheer 3 days ago

Last reply by zariefzaheer 3 days ago

Wrong camera for meetings

I'm on a macboox pro (intel) with the built in camera and an external camera fuji (not connected). When I start a google meeting or skype call firefox wants to use the ex… (read more)

I'm on a macboox pro (intel) with the built in camera and an external camera fuji (not connected).

When I start a google meeting or skype call firefox wants to use the external camera and I don't see any options to use the internal camera.

If I try the same thing in Safari browser it works perfectly.

How do I tell firefox which camera to use?

Asked by mtissington 3 days ago

When I run Firefox and use YoutubeTV I get slowness from internet.

Hi, When I run Firefox and use YoutubeTV I get slowness from internet. When I run YoutubeTV on Edge no problems. I have tried running it on Firefox in safe mode and with… (read more)

Hi, When I run Firefox and use YoutubeTV I get slowness from internet. When I run YoutubeTV on Edge no problems. I have tried running it on Firefox in safe mode and with Bitdefender disabled still have issue. Please see attached screen shots. The delays of up to 3 seconds cause browser slowness when I try to browse to get details of something I am watching like on IMBD etc. I have been a long time user of Firefox and really don't like having to use Edge as my YoutubeTV browser.

Firefox Version 94.0.2

Edition Windows 10 Pro Version 21H2 Installed on ‎8/‎21/‎2021 OS build 19044.1387 Experience Windows Feature Experience Pack 120.2212.3920.0

I can send you HWinfo64 report if you need it.

Asked by sotackd 3 days ago

hacked

Someone sent you guys a password reset for me and hacked my accounts, I need all the info on them that you have ip address that they used everything. Please and thank you… (read more)

Someone sent you guys a password reset for me and hacked my accounts, I need all the info on them that you have ip address that they used everything. Please and thank you. please call me with info so i can tell you where to email it. 531-207-9820

Asked by Y 3 days ago

Open pdf in the normal edge browser

Hi, I have set my default application for .pdf to be Microsoft Edge. So for example, when I open a .pdf in the file explorer it opens up in the Edge browser. When I open … (read more)

Hi, I have set my default application for .pdf to be Microsoft Edge. So for example, when I open a .pdf in the file explorer it opens up in the Edge browser. When I open a .pdf in the download menu in Firefox the file does open in a pdf-explorer version of Edge. That is Edge will kinda open a new application just to show the .pdf, with no options for tabs or in general work as a web browser, it will only be a .pdf viewer. I would prefer for Firefox to open the .pdf in the normal Edge browser. Is there any way I can fix that?

Asked by Trygve 2 days ago

sign in accounts

11.27.21 iMac - OS10.11.6 El Capitan - Firefox 78.15 I have spent hours searching internet and Mozilla support. Nothing. All I want to do is switch my sign in accounts. I… (read more)

11.27.21

iMac - OS10.11.6 El Capitan - Firefox 78.15

I have spent hours searching internet and Mozilla support. Nothing. All I want to do is switch my sign in accounts. I have two. Firefox confirms this. When I go into Accounts, following existing procedures to establish a second sign in, I type in second email with response telling me this account already exists. I know that. I can even see it in the Passwords/Accounts section.

But nothing, nothing appears anywhere telling me how I can simply switch from existing sign in to the other. Nothing.

If anyone at Firefox would care to explain the secret, I would appreciate it so I can stop wasting time searching this solution.

Don't use euphemisms like some instructions do which only confuse simple answers. Please simply state Step 1, Step 2 etc

One such support page said something like select one account and click "Preferred" or the like. Saw nothing like this in my Account settings.

thanks Larry

Asked by smithl 2 days ago

Installing Bing Wallpaper Causes Vanishment of Icons of Default Search Engine

As the subject describes, installing Bing Wallpaper causes the vanishment of icons of the six default search engines in my region (China Mainland), i.e. Baidu, Wikipedia … (read more)

As the subject describes, installing Bing Wallpaper causes the vanishment of icons of the six default search engines in my region (China Mainland), i.e. Baidu, Wikipedia (actually the icon of Wikipedia is still there), Bing, Google, Amazon and DuckDuckGo, but these search engines themselves are still usable though. It is probably caused because I chose the choice that setting Bing as my default search engine of all browsers and the application (Bing Wallpaper) reset all those engines. I have tried removing these engines from my settings list then adding them back, but the icons are still invisible. I have not tried to uninstall and reinstall my Firefox.

My Firefox version: 94.0.2 My OS version: Windows 7 6.1.7601, Service Pack 1

Asked by whc1109 22 hours ago

how would i use the save page as function in firefox with out opening a window in bash

How would i use the save page as function in firefox with out opening a window in bash. So like "firefox --savepage example.com ". Why well i need to download a webpage t… (read more)

How would i use the save page as function in firefox with out opening a window in bash. So like "firefox --savepage example.com ". Why well i need to download a webpage that needs js to load.

Asked by lnee 6 hours ago

Trojen found in Firefox outbound

As described already, Malwarebytes has picked up a Trojen on Firefox outbound, Below is what Malwarebytes has described: Malwarebytes www.malwarebytes.com -Log Details- … (read more)

As described already, Malwarebytes has picked up a Trojen on Firefox outbound, Below is what Malwarebytes has described: Malwarebytes www.malwarebytes.com

-Log Details- Protection Event Date: 11/28/21 Protection Event Time: 9:40 PM Log File: 954b6ada-5037-11ec-bdb7-80fa5b790f8f.json

-Software Information- Version: 4.4.11.149 Components Version: 1.0.1513 Update Package Version: 1.0.47808 License: Premium

-System Information- OS: Windows 10 (Build 19042.1348) CPU: x64 File System: NTFS User: System

-Blocked Website Details- Malicious Website: 1 , C:\Program Files\Mozilla Firefox\firefox.exe, Blocked, -1, -1, 0.0.0, ,

-Website Data- Category: Trojan Domain: classicmoto.rs IP Address: 45.147.54.18 Port: 443 Type: Outbound File: C:\Program Files\Mozilla Firefox\firefox.exe

(end)

Asked by ralphc1 2 hours ago

Speed Dial

Hello, you have disabled the Speed Dial add-ons without any further information, plus you didn't add or do some way to restore the saved tabs in this add-ons!!!! I have m… (read more)

Hello,

you have disabled the Speed Dial add-ons without any further information, plus you didn't add or do some way to restore the saved tabs in this add-ons!!!!

I have many important website added there and now i cannot recall the name!!!!

i need to know what is the way to have what was my saved website?

Asked by bushnaq.ag 36 minutes ago