Showing questions tagged: Show all questions

500 Error Oh dear, something went wrong there. We've been notified and will get working on a fix.

Hi: I am using the Safari browser on my Mac. Suddenly when I wanted to login into the Firefox account I got the 500 Error message that I pasted in the Subject. I am a new… (read more)

Hi:

I am using the Safari browser on my Mac. Suddenly when I wanted to login into the Firefox account I got the 500 Error message that I pasted in the Subject. I am a new user of Firefox, just switched from Safari and I am not computer savvy...

I cannot login, I cannot create another account...

I hope I do not have to go back to Safari.... I have no idea what might cause this problem and what to do. I hope that somebody has the answer. Thanks in advance.

Asked by Sue 2 days ago

Last reply by Sue 19 hours ago

How do I get obsolete info out of a typing box?

Recently, I had to change my username at my bank's website because somebody was trying a brute force attack on my password. Now, the site still shows my old username, al… (read more)

Recently, I had to change my username at my bank's website because somebody was trying a brute force attack on my password. Now, the site still shows my old username, although I've gone to my Saved Logons in Preference and removed all logons for that site except for the correct one. I have to delete the old username from the typing box every time I log in there, after which I can select the correct (and only) saved username/password.

Asked by sideburns 1 week ago

Last reply by sideburns 5 days ago

Does restoro part of firefox download?

Not sure why this page deleted my question while trying to share data but I'll start again. I'm getting Malwarebyte alerts from something in firefox.exe, it's called rest… (read more)

Not sure why this page deleted my question while trying to share data but I'll start again.

I'm getting Malwarebyte alerts from something in firefox.exe, it's called restoro. It's not a program that's in my control panel so I can't delete it. It was quarantined but seconds later it was trying again. I included an image of the last scan done Nov. 28. I've deleted firefox before but it came back when I installed again. Is it something that firefox is supposed to have or is it some trojan that's latched onto firefox?

Asked by colemyst 6 days ago

Last reply by colemyst 4 days ago

Search Pulse

Hi: I installed a few days ago the latest version of Firefox on my iMac. I am noticing that when I open a new window in Firefox, a tab is opened and it shows Search Pulse… (read more)

Hi:

I installed a few days ago the latest version of Firefox on my iMac. I am noticing that when I open a new window in Firefox, a tab is opened and it shows Search Pulse. I looked it up and it appears that it is some kind of adware that is dangerous and is hard to remove. I looked up some articles and they all seem to be written by some vendor promoting a product for removal. I am very concerned asking for more problems than what I have as I am not a technical person.

Did anyone encounter this adware and if so what's a trustworthy product to remove it?

I have Norton and the free version of Malwarebytes on my computer. None of these programs caught the installation of this adware.

Any advice would be appreciated. Thanks.

Asked by Sue 6 days ago

Last reply by Sue 5 days ago

Jagged fonts after 83 update.

Installed 83.0 update for my Firefox a few days ago and noticed that fonts in browser looks worse. It bacame jagged (sharp) as if Clear Type was disabled in my system but… (read more)

Installed 83.0 update for my Firefox a few days ago and noticed that fonts in browser looks worse. It bacame jagged (sharp) as if Clear Type was disabled in my system but I checked it and it is turned on. Also I don't see this problem in other browsers, Edge or IE, only in Firefox. Could it be a bug with latest update or what is it?

Asked by Vitaliy1993 1 week ago

Last reply by Vitaliy1993 6 days ago

YouTube player preferences not being saved.

Just recently I noticed that Firefox 83.0 is no longer retaining my viewer settings in YouTube. Specifically the theater mode and autoplay settings. I can set it to theat… (read more)

Just recently I noticed that Firefox 83.0 is no longer retaining my viewer settings in YouTube. Specifically the theater mode and autoplay settings. I can set it to theater mode, and turn off autoplay, and the next time I start Firefox, they are back to their defaults (autoplay on, compact viewer). At first I thought it was a YouTube issue but have tried it on Chrome and Chromium and both browsers save my settings. I'm running ArcoLinux 5.9.10 with I3 WM on both my desktop and laptop. I have both reset and re-installed FF with no change.

Asked by erik45 1 week ago

Last reply by erik45 4 days ago

Main Menu Is Cut Off for Wayland/Sway

When I open the main menu, the menu is cut off. The lower options can be reached but only by using the scrollbar. How can I prevent this from happening? I'm running Firef… (read more)

When I open the main menu, the menu is cut off. The lower options can be reached but only by using the scrollbar. How can I prevent this from happening?

I'm running Firefox 83, Sway 1.5.1, Wayland 1.18.0, and Linux 5.9.10.

Asked by charlesreese 1 day ago

Last reply by charlesreese 1 day ago

json files

I do not know what json files are. I have only seen them in the profile. However, whatever their purpose, firefox is no longer processing json files. Instead, it wants… (read more)

I do not know what json files are. I have only seen them in the profile. However, whatever their purpose, firefox is no longer processing json files. Instead, it wants to download json.txt when I make some selections.

Example: on Youtube when signed into my account, I select "notification" and instead of the menu opening, the download box appears wanting to download json.txt. This has happened in numerous places - not only youtube, so it looks like a Firefox problem.

Firefox used to process json files and now wants to download them. I tried to configure json in options, and when I select "other" Firefox shows up as a choice it it not possible to select it. I select it, but it does not change the ONLY options for json files which are "always ask" or "save".

This is clearly not something I can fix, not something I caused. I need the features that are not functional, and apparently they have become dysfunctional because they apparently access json files but no longer process them as intended.

Would appreciate knowing what the problem is, if there is an explanation. Is there a fix? Do I need to configure something? Thanks. Mary

Using Windows 7 and the latest Firefox for Windows 7 64bit Mary

Asked by gosfordsyke 1 week ago

Last reply by gosfordsyke 20 hours ago

Microphone asking permission on every page on same site

When I go to one site, Firefox is now asking me microphone permission on every page on that site during the same session. This did not happen until two days ago. It used … (read more)

When I go to one site, Firefox is now asking me microphone permission on every page on that site during the same session.

This did not happen until two days ago. It used to be when I granted permission for my microphone to be used on that site, it applied to every page on it throughout the session, as long as I did not close out, sign out or close the window. Now, every time I go to speak, when on a new page, it asks for permission. Since this is a language learning site, this has become a real pain.

There is no "remember this setting" dialog either when I first give permission to use the microphone. It is asking for permission for the general site, so it's not asking for each page. When I check the permissions box after moving to the next page, no permissions are granted.

Nothing that I can tell has changed. It's not doing this with other browsers, which is concerning.

I checked my settings site and nothing has changed. I also did Firefox refresh and that did not help. Signed off and signed in again, on both the laptop and website -- all did not change this.

Asked by earlbrown123 1 day ago

Last reply by earlbrown123 15 hours ago

createDom not working in lastes verion of Firefox

createDOM does not work with the latest version of Firefox. My code is below. function showPartInfo(partref) { var partbase = createDOM("partbase.xml"); if (top… (read more)

createDOM does not work with the latest version of Firefox.

My code is below.

function showPartInfo(partref)
{

var partbase = createDOM("partbase.xml");
   
    if (top.IE5plus) {
        var element = partbase.selectSingleNode("//partinfo[@partref='" + partref + "']");
    } else {
        // since 'selectSingleNode' is not available in the mozilla dom,
        // we have to track down the node the long way
        var element = null;
        // the alert is needed in FireFox to add a small delay while the partbase is searched, with out this the function does not work
        alert("Searching, Press OK to Continue...");
        var parts = partbase.getElementsByTagName("partinfo");
        for (i = 0; i < parts.length; i++) {
            if (parts[i].getAttribute("partref") == partref) element = parts[i];
        }
    }

    if(element != null)
    {
        partinfo = element;
        popup = window.open("../../other/partform.html", "popup", "resizable=yes,width=600,height=180,scrollbars=yes");
       	popup.focus();
    }
    else 
    	alert("Sorry, the RPSTL contains no part information for the item you have selected.");
}

Asked by scott.a.mckinstry 2 days ago

Last reply by scott.a.mckinstry 2 days ago

Firefox Relay - 2 emails forwarded from alias but not received

I decided to use Firefox Relay on an e-commerce site to purchase software codes but I never received he email with the codes. According to Firefox Relay 2 emails were for… (read more)

I decided to use Firefox Relay on an e-commerce site to purchase software codes but I never received he email with the codes. According to Firefox Relay 2 emails were forwarded but none were received (not in junk either).

Is there any way to recover the forwarded emails?

Peter

Asked by peterbutlin1 6 days ago

Windows startup - loosing Firefox Login Issue

Recently, when I start my Windows 10Pro desktop and I bring up Firefox or click on a URL in an Outlook mail (which starts Firefox), I notice I am logged out of Firefox an… (read more)

Recently, when I start my Windows 10Pro desktop and I bring up Firefox or click on a URL in an Outlook mail (which starts Firefox), I notice I am logged out of Firefox and have to re-login into my account. I am currently using Firefox version 83.0. This behavior may have started a month or so ago(it is now Nov,29, 2020) before I really started to pay attention to this issue.

Of course during the last several months there have been Windows updates and Firefox updates, so it is difficult to pin this down to a specific set of circumstances.

Once I login into my account, I can close Firefox and re-open or re-start Firefox and I am logged in automatically, as I have always been before. Now when I power off the desktop and re-start the next day I am logged out of my Firefox account.

The only add-ons I have are Ghostery and Google translate.

Any idea what is going on here or what to check for? Thanks.

Asked by StPete 6 days ago

Screenshot function stopped working completely

Hi all, After month of using, the screenshot function of Firefox seems to have disappeared. Right click contextual menu does now show the option to take a screenshot and … (read more)

Hi all,

After month of using, the screenshot function of Firefox seems to have disappeared. Right click contextual menu does now show the option to take a screenshot and the [three dots] -> Take Screenshot menu action does nothing. Moreover, the icon of the function seems to be missing (see attached images). I run latest (83 64-bit) version on a new MacBook pro.

Thanks in advance, Alex

Asked by alexgek 5 days ago

mozilla dissapeared

Came home this morning to find a new version of Microsoft Edge on computer,(did not request it). Mozilla was gone. My entire bookmark list was gone and my saved password … (read more)

Came home this morning to find a new version of Microsoft Edge on computer,(did not request it). Mozilla was gone. My entire bookmark list was gone and my saved password list was gone. I turned off the computer before I went out of town for the holiday and turned it on again this morning.

Asked by Paul 5 days ago

Collections sync

Hi- i'm a little confused about the "collections" feature on my pixel. is it supposed to carry over onto my computer? I'd love to access my collections on my desktop. I a… (read more)

Hi- i'm a little confused about the "collections" feature on my pixel. is it supposed to carry over onto my computer? I'd love to access my collections on my desktop. I also recently upgraded my phone- my collections haven't transferred over to my new phone and that's also frustrating. I might just be an idiot but i can't seem to find any documentation on whether collections syncs between desktop and mobile; an indication that this is generally thought to be so obvious it needs no documentation.

Asked by levisjeans5 5 days ago