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  • Solved

Disable "What's new with Firefox" page

Ever since the "What's new with Firefox" page contained an ad for a movie, I want to disable it as I find it objectionable that a decision to include advertising on that … (read more)

Ever since the "What's new with Firefox" page contained an ad for a movie, I want to disable it as I find it objectionable that a decision to include advertising on that page was made. How does one disable this page from being displayed after Firefox is updated and restarted?

Asked by brian234 5 months ago

Answered by brian234 5 months ago

  • Solved

Is Firefox being phased out as a browser?

I have just seen a clip on Youtube that concerns me. Is Firefox being phased out as a browser? I hope not. I have been using it for years and it is great. Please let me k… (read more)

I have just seen a clip on Youtube that concerns me. Is Firefox being phased out as a browser? I hope not. I have been using it for years and it is great. Please let me know. Many thanks Anthony

Asked by avwood 5 months ago

Answered by James 5 months ago

  • Solved

Cannot play CNN videos

I cannot play CNN videos in Firefox. They will not start. I can play them in Microsoft Edge and on my iPhone. I can play other videos in Firefox from, say, YouTube. It's… (read more)

I cannot play CNN videos in Firefox. They will not start. I can play them in Microsoft Edge and on my iPhone. I can play other videos in Firefox from, say, YouTube. It's just CNN that seems to be the problem. I have a Windows 10 PC.

Asked by Hewitt Rose 4 months ago

Answered by Hewitt Rose 4 months ago

  • Solved

Access to REI denied on Firefox WHY?

Please explain: Access Denied You don't have permission to access "http://www.rei.com/user/login" on this server. Reference #18.f697c68.1648515585.37d0ad20 … (read more)

Please explain: Access Denied You don't have permission to access "http://www.rei.com/user/login" on this server.

Reference #18.f697c68.1648515585.37d0ad20

Asked by xueshg12 6 months ago

Answered by xueshg12 5 months ago

  • Solved

Tried Everything, Still no sound on Firefox!

OK, I have read (ad nauseum) every Fix to not getting sound while using Firefox. I disabled Hardware accelerated Graphics, Cleared cache, cleared history, disabled all ad… (read more)

OK, I have read (ad nauseum) every Fix to not getting sound while using Firefox. I disabled Hardware accelerated Graphics, Cleared cache, cleared history, disabled all addons, updated Firefox, uninstalled and reinstalled Firefox, etc. Nothing has brought the sound back.

I have sound on my computer and on games and in Google Chrome and Microsoft Edge but not Firefox. Anyone know something that I may be missing? PLEASE HELP! I wish Mozilla had Tech Support! :(

Asked by waandrsn 2 days ago

Answered by jonzn4SUSE 1 day ago

  • Solved

.Jpeg images don't zoom smaller in Firefox (they do in Safari)

Hi All, I' m having the issue that .jpeg images don't zoom smaller in Firefox (they do in Safari). I'm performing cmd-+/- on a Mac keyboard. Any ideas? Thank you, Russ M.… (read more)

Hi All,

I' m having the issue that .jpeg images don't zoom smaller in Firefox (they do in Safari). I'm performing cmd-+/- on a Mac keyboard.

Any ideas?

Thank you, Russ M.

Asked by contactruss 2 days ago

Answered by cor-el 2 days ago

  • Solved

Address bar bug after opening Firefox

After opening a new window in Firefox, it automatically enters and selects everything in the address bar. this has been happening since I downloaded the latest update for… (read more)

After opening a new window in Firefox, it automatically enters and selects everything in the address bar. this has been happening since I downloaded the latest update for Windows 10 (64-bit). I can't find any option to prevent this from happening. whatever is happening there, it's not useful to me.

Asked by laniakea_0 3 days ago

Answered by jscher2000 - Support Volunteer 3 days ago

  • Solved

GMail log in

After several years using Firefox my log in to GMail ceased to work. The address shown (https://mail.google.com/mail/u/0/?pli=1) when I tried to log in produced no respon… (read more)

After several years using Firefox my log in to GMail ceased to work. The address shown (https://mail.google.com/mail/u/0/?pli=1) when I tried to log in produced no response whatsoever. Other websites loaded normally.

I tried Chrome instead and logged in successfully. I have restarted my computer but the problem remains.

Asked by geoffrey.collinge 3 days ago

Answered by geoffrey.collinge 1 day ago

  • Solved

firefox browser occasionally downloads unknown htm files

Firefox browser occasionally downloads unknown htm files with 0KB size. If I open the file, what I see is just an empty file opened in firefox browser. I have absolutely … (read more)

Firefox browser occasionally downloads unknown htm files with 0KB size. If I open the file, what I see is just an empty file opened in firefox browser. I have absolutely no idea why this is happening or in what situation this happens. Has anyone heard of or solved this kind of situation before?

Asked by allegro6335 4 days ago

Answered by cor-el 4 days ago

  • Solved

how to uninstall today's Firefox 105.0 update?

Today's 105.0 Firefox update rendered my NYTimes Wordle page unusable -- a big empty [ad?] space has been inserted at the top of page, forcing the game halfway down the p… (read more)

Today's 105.0 Firefox update rendered my NYTimes Wordle page unusable -- a big empty [ad?] space has been inserted at the top of page, forcing the game halfway down the page (https://www.nytimes.com/games/wordle/index.html). The PC keyboard is still connected (I can enter letters in the puzzle grid) but the mouse is not connected so I cannot scroll the page, cannot bring the pictorial keyboard into view.

How can I uninstall the 105.0 update?

Thanks, Gail

Asked by gailflei 4 days ago

Answered by gailflei 4 days ago

  • Solved

Dynamic text selection doesn't work

Selecting text on any page, there's no visual feedback of what is selected until mouse is released. There's no feedback that selection starts when mouse button is pressed… (read more)

Selecting text on any page, there's no visual feedback of what is selected until mouse is released.

There's no feedback that selection starts when mouse button is pressed down, no visual feedback while moving the mouse with the button pressed and only upon releasing the button do I get to see the selection.

Selecting works fine in other browsers (chromium) and was working the other day before I did a fresh install of Ubuntu 22.04 (was using 20.04 before) wiping my previous Firefox. So this issue is on an almost vanilla Firefox version 104.0.2.

(Incidentally I can highlight that version number and only that version number in the about-box and I get continuous dynamic feedback of what part of the version number I highlight, but nowhere else in Firefox.)

Asked by Local_Minimum 4 days ago

Answered by Local_Minimum 3 days ago

  • Solved

Unable to delete emails in yahoo

I am unable to delete my emails on Yahoo through Firefox. The trashcan icons on the left side next to the trash tab are missing. The entire upper toolbar doesn't work (… (read more)

I am unable to delete my emails on Yahoo through Firefox. The trashcan icons on the left side next to the trash tab are missing. The entire upper toolbar doesn't work (the click all box, the delete icon, etc.). I cannot even delete the emails themselves from inside the email.

 This started about 5 days ago.  The deletion of emails work just fine through chrome.

Asked by xeno_6804 5 days ago

Answered by jscher2000 - Support Volunteer 5 days ago

  • Solved

104.0.2 Add-On Extension Icons NOT showing.

New Lenovo Desktop ThinkCentre, 16GB RAM, Three 1TB Drives, Windows 11 Pro 64bit, Firefox 104.02 (I don't remember when exactly the icons disappeared - I have been wor… (read more)

New Lenovo Desktop ThinkCentre, 16GB RAM, Three 1TB Drives, Windows 11 Pro 64bit, Firefox 104.02 (I don't remember when exactly the icons disappeared - I have been working offline until today - I unplug from the internet unless I'm using it, to try to keep Microsoft out of my PC as much as possible - I'm really considering going back to Linux.)


Add-On Extension Icons are NOT showing. Complicated, but non-working, answers to this problem provided on the internet more than once over the years!

I need to get to some work items from my OneTab saves and cannot.

HOW can I install an older version over this one? HOW can wait to install new versions until they have been tested? HOW can I switch to only get "long term support" versions?

Thanks, Margaret Fennell

P.S. Is there a way to suggest to DuckDuckGo that they SORT their search results BY DATE the article was written and show the dates in the search results? That seems like a DUH.... to me.

Asked by Anne 5 days ago

Answered by cor-el 5 days ago

  • Locked

Account Recovery

I am trying to login with my personal email account, but it is saying that it is not the primary email on that account. I have no idea what another email would be that I … (read more)

I am trying to login with my personal email account, but it is saying that it is not the primary email on that account. I have no idea what another email would be that I used for that account. Is there any way that I can reset this so I can use my primary email as an email for a firefox account? I do not care if I have to reset and start from scratch as I do not (yet) have any paid Mozilla services on the account.

I am now contacting support directly via email but do not know how to delete this thread.

Asked by devonf 6 days ago

Last reply by Dropa 6 days ago

  • Solved

Unable to Sign in with

I am unable to sign in with google on Firefox. I have disabled all my add-ons. Have popups turned on and still I cannot click on the lock in Google link on. I have also n… (read more)

I am unable to sign in with google on Firefox. I have disabled all my add-ons. Have popups turned on and still I cannot click on the lock in Google link on. I have also noticed that I am unable to sign in using Facebook on another website. Ity appears as if I am not getting pop-ups but I don't have popups turned off. I have restarted Firefox and still no joy.

Any help or advice would be greatly appreciated.

Asked by Emma 1 week ago

Answered by Emma 5 days ago

  • Solved

How to Trim URL in URL Bar

The URL in the URL bar is trimmed. I went to about:config and disabled "browser.urlbar.trimURLs", but it still did not work after I restarted Firefox. (see images) Firefo… (read more)

The URL in the URL bar is trimmed. I went to about:config and disabled "browser.urlbar.trimURLs", but it still did not work after I restarted Firefox. (see images)

Firefox version: 105.0 (on beta update channel)

I later then found out that there is a lot of unused space on the right. (see https://1drv.ms/v/s!Ag9_47ED3j7sgsZhkB02k7gI3lavyg) How do I remove / make use of the space on the right of the URL bar? How do I turn off the trimming of the URL?

Any help is appreciated!

Asked by Ming Hong 1 week ago

Answered by Ming Hong 1 week ago