Showing questions tagged: Show all questions
  • Solved

Access to REI denied on Firefox WHY?

Please explain: Access Denied You don't have permission to access "http://www.rei.com/user/login" on this server. Reference #18.f697c68.1648515585.37d0ad20 … (read more)

Please explain: Access Denied You don't have permission to access "http://www.rei.com/user/login" on this server.

Reference #18.f697c68.1648515585.37d0ad20

Asked by xueshg12 4 months ago

Answered by xueshg12 4 months ago

  • Solved

bookmark pull down menu text and spacing change from rev 88 to rev 89

on the bookmark pull down menu, the text size and spacing changed considerably from version 88 to 89. has this been changed since? the text was bigger and less space be… (read more)

on the bookmark pull down menu, the text size and spacing changed considerably from version 88 to 89. has this been changed since? the text was bigger and less space between entries on the rev 88. I have not updated from rev 88 because of this change which is much harder to read in rev 89.

Asked by cisco112 1 month ago

Answered by cisco112 1 month ago

  • Solved

Can't connect to Google since Firefox 100

For the 2 weeks or so, I've been having an intermittent problem connecting to any Google services (Gmail, google.com, Google Calendar, Youtube). In gmail, it tells me th… (read more)

For the 2 weeks or so, I've been having an intermittent problem connecting to any Google services (Gmail, google.com, Google Calendar, Youtube). In gmail, it tells me that I'm offline or "Oops, error getting emails". If I browse to www.google.com, I just get a blank screen.

This seems to have coincided approximately with the release of Firefox 100, but I'm not totally sure it's related. If I clear all cookies and cache, that seems to resolve the problem temporarily, but it comes back. If I open a Private window or another container, that also seems to resolve the problem temporarily, but it comes back.

Other browsers work with no problem.

If I open a new container, it will work for a while, but eventually stop connecting. This doesn't happen with other websites. Only Google related websites.

I have tried doing a Firefox refresh, but that didn't resolve the problem.

Asked by peterkronenberg 2 months ago

Answered by Terry 2 months ago

  • Solved

Firefox can't Be uninstalled

Trying to open Firefox in Windows 10 is suddenly only showing a completely white screen (no title bar, closing X, etc) and can only be closed by right clicking on the sta… (read more)

Trying to open Firefox in Windows 10 is suddenly only showing a completely white screen (no title bar, closing X, etc) and can only be closed by right clicking on the start bar icon and selecting "Close Program"

Have tried everything to fix the problem so decided that I would have to use the Control Panel and completely remove/uninstall the program and then re-download and install new (was able to save the bookmarks in html format from the "c" drive.

When selecting the Uninstall option in the Control Panel, rather than uninstalling as with any other program, a dialogue box appears offering to repair/reinstall the program, but on clicking the accept option another dialogue box appears stating that Firefox must be closed first --- but it is closed and also proved to be closed through the Task Manager section.

The Firefox version is 100.0.2

How can I completely uninstall Firefox when no option will allow this to happen. I have even tried via the "CMD" command.

Any assistance will be greatly appreciated as I have been working on t his problem for three days without any success.

Asked by car201 2 months ago

Answered by Dropa 2 months ago

  • Solved

Facebook page jumps when typing a reply

When I start to type a reply to a Facebook post, the page scrolls down so that the line I am typing disappears one line below the bottom of the screen. I have to scroll … (read more)

When I start to type a reply to a Facebook post, the page scrolls down so that the line I am typing disappears one line below the bottom of the screen. I have to scroll down to see what I'm typing. Also, it jumps down the same way whenever I hit the backspace key to edit what I'm typing.

I discovered a previous (archived) post on this forum that suggested using "about.config" and making sure that the value setting for browser.backspace_action is equal to 2. But that didn't change the annoying behavior. Is there any other value I should try? It's not clear what the number means.

Nor did setting browser.backspace to true (or to false) seem to help with the unwanted jumping upon use of the backspace key.

This only seems to happen with Facebook, but it's quite annoying.

Asked by jay46 3 months ago

Answered by jay46 3 months ago

  • Locked

Foxit Reader as printer (1287660 thread continuation)

I've tried post in the thread 1287660 but it was closed. So, I opened this thread to continue about this subject and to answer the last question of the thread 1287660, at… (read more)

I've tried post in the thread 1287660 but it was closed. So, I opened this thread to continue about this subject and to answer the last question of the thread 1287660, at the same time. I was looking for about this subject and found the solution in the thread 1287660 - https://support.mozilla.org/en-US/questions/1287660, but the link of v9.7.2 quoted there was shortened and it is not working to download the 9.7.2 Fox Reader version. I found the complete link address: http://cdn01.foxitsoftware.com/product/reader/desktop/win/9.7.2/AC910684AD18B7FBD6E086B1211F7B4B/FoxitReader972_L10N_Setup.exe

P.S.: I am newbie here and I don't know when the 1st post is the solution at the same time.

Asked by Anon Ymous 1 day ago

Last reply by Paul 1 day ago

  • Solved

Linux Firefox not accepted by online sales websites in Zorin OS and Linux Mint

Zorin16-Linux version 99.0 Ubuntu Canonical 1.0, -found in Help/About. Firefox recognition of version below says 91.0. Also have Linux Mint 19.3 (Tricia). Computer 15Y… (read more)

Zorin16-Linux version 99.0 Ubuntu Canonical 1.0, -found in Help/About. Firefox recognition of version below says 91.0. Also have Linux Mint 19.3 (Tricia). Computer 15YO Dell Dimension 900.

I've had no problems with Linux Firefox for many years. I do not use any other Non-Linux OSes. Linux Mint updates Firefox regularly and so do I in that OS. I'm currently in a free version of Zorin which doesn't seem to push out updates, so my Zorin Firefox may be sadly out of date.

At any rate, today in Zorin, when I went to several of the bigger online sales platforms, they refused to accept my Firefox and suggested Chrome, Opera, and Safari; Target suggested Firefox.

Went to Mozilla to try and upgrade, but it didn't offer the Linux browser automatically when it read my computer. I was only offered the Windows browser. This may be because the computer is an old Dell Windows machine that I converted to Linux or it may not. I've never had this happen before.

Yesterday in Linux Mint, in which Firefox is upgraded at least weekly, the same thing happened once with a big online retailer. They said my browser was outdated and unsafe.

What's going on? I'm wondering if Linux OSes are simply not being accepted when the big retailers are doing software upgrades, or is something going on with Firefox?

Asked by vineyridge 2 days ago

Answered by jonzn4SUSE 2 days ago

  • Solved

Unfamiliar icons appear in drop down box when I go to select a site I've visited from it.

This is for Firefox Nightly 105.0a1 (2022-08-05) (64-bit) I have included a screenshot of the address bar dropdown and there are four unfamiliar icons that appear in it a… (read more)

This is for Firefox Nightly 105.0a1 (2022-08-05) (64-bit)

I have included a screenshot of the address bar dropdown and there are four unfamiliar icons that appear in it as large grey boxes with icons and descriptive text, in each of them. They are labeled: "View Add-Ons | Clear History | Open Downloads | Open Inspector" i would like to know if it is possible to remove these from this dropdown box or have them moved so that they appear elsewhere.

Every time Firefox developers add something, they inevitably fail to provide for it to be altered or moved to somewhere more suitable for the user's preferences. Kindly forward detailed instructions as to how I can update these to either disappear from this menu or move them elsewhere.

Also kindly please forward on a message for the developers to ASK PEOPLE where they want something to appear or be moved to or from. It does not make any sense to me, for me to have to put up with random icons in areas of menus, dropdowns, etc., that they were never before in!

Asked by geoffhyde 3 days ago

Answered by jscher2000 - Support Volunteer 2 days ago

  • Solved

Firefox windows could not be dragged now.

Maximizing and minimizing are still normal, but Firefox windows could not be dragged now. $ lsb_release -a No LSB modules are available. Distributor ID: Ubuntu Descriptio… (read more)

Maximizing and minimizing are still normal, but Firefox windows could not be dragged now.

$ lsb_release -a No LSB modules are available. Distributor ID: Ubuntu Description: Ubuntu 22.04.1 LTS Release: 22.04 Codename: jammy

$ firefox --full-version Mozilla Firefox 102.0.1 20220707183149 20220707183149

$ firefox --help Usage: /snap/firefox/1551/usr/lib/firefox/firefox [ options ... ] [URL]

$ which firefox /usr/bin/firefox

Asked by larry 3 days ago

Answered by larry 2 days ago

  • Solved

Setting- camera permission worked 1 time, site disappeared from permission and can't be added back

I added my first site to setting- camera permission this morning and got camera to work. Later went back to site and camera wasn't working. Checked setting which didn't l… (read more)

I added my first site to setting- camera permission this morning and got camera to work. Later went back to site and camera wasn't working. Checked setting which didn't list any site, added the URL again and clicked save. Clicked setting again an no site is listed and camera isn't connecting. HELP! This is for a doctors visit.

Asked by grt_49 4 days ago

Answered by RobertJ 4 days ago

  • Solved

Manuals LIbrary???

Everytime I try to do a search in Firefox I get a Manuals Library page come up. Why is it doing this? I did a search not long ago for a user's manual for a product, and… (read more)

Everytime I try to do a search in Firefox I get a Manuals Library page come up. Why is it doing this? I did a search not long ago for a user's manual for a product, and I guess I accidentally downloaded this Manuals Library. Now I have no idea how to get rid of it. There is no shortcut on my desktop for it, I cannot find it anywhere in my downloaded programs in Uninstall or Change a Program in my Control Box. I DO NOT want this program! Help please!! I tried to do a screen shot of the page, but your browse won't pick it up when I browse for the screen shot I saved on my desktop. Below is the web address copied from the address bar.

moz-extension://e92e4191-795a-4571-8a6b-4582396dbc25/pages/consent/consent.html?url=https%3A%2F%2Fsearch.yahoo.com%2Fyhs%2Fsearch%3Fhspart%3Dtrp%26hsimp%3Dyhs-001%26grd%3D1%26type%3DY143_F163_201897_102620%26p%3DJimmy%2BDean%2Bofficial%2Bwebsite

I hope someone can help! Thank you so much!

Asked by ahart4all 5 days ago

Answered by cor-el 5 days ago

  • Solved

unusual characters displayed

When I go to websites there are unusual characters(light font) that are displayed. That shouldn't be there. How do I get rid of them? See attached screenshot. … (read more)

When I go to websites there are unusual characters(light font) that are displayed. That shouldn't be there. How do I get rid of them?

See attached screenshot.

Asked by fschipizky 6 days ago

Answered by cor-el 6 days ago

  • Solved
  • Locked

Downloading files

I want to be able to open, say, pdf files and NOT have them saved in the downloads directory unless I mark them to be saved in the open dialogue. Firefox worked that way … (read more)

I want to be able to open, say, pdf files and NOT have them saved in the downloads directory unless I mark them to be saved in the open dialogue. Firefox worked that way for years. I reported this as a bug, I think in V.101. After much palaver, some of it irrelevant, the bug was reported fixed, but it has not been.

The bug number — it changed frequently — I last noted down was 1738574.

Asked by rcj9 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

  • Solved

Firefox Browser

My web pages have increased in size on their own. I tried shrinking the font size a bit but it is not the font but the pages (borders, etc)....how do I get it back to no… (read more)

My web pages have increased in size on their own. I tried shrinking the font size a bit but it is not the font but the pages (borders, etc)....how do I get it back to normal and why did it do this?

Asked by garywojton2 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

  • Solved

Why Firefox suddenly start to delete my history before 3 months ago

This story is a bit long, but please be patient. I have used firefox for over 10 years, it can keep about a year's or 1.5 year's history (randomly expiration). So, I save… (read more)

This story is a bit long, but please be patient.

I have used firefox for over 10 years, it can keep about a year's or 1.5 year's history (randomly expiration). So, I save places.sqlite per half year if I remember.

I have so many places.sqlite's backups. These backups proved that, in the past, firefox only delete some "expired" history records about one year ago or earlier in these years.

But suddenly Firefox started to only keep history in 3 months.

I save my profile in a path : "C:\Users\Admin\Documents\Firefox" and use -profile C:\Users\Admin\Documents\Firefox in shortcut.

And let's tell what happened(a bit complicated.)

I installed windows 10 in 24, July, in another harddisk. I entered the new windows, installed a firefox, and used my old profile as usual. It looks normal, until I returned to my old Windows 10, I noticed that, my history is kept for only three months and the left is gone.


I first thought that, the version in the new windows had wrong settings and deleted the old history, so I restored the backup, which is 2021.6.4-2022.7.24. But Firefox continued to delete my old "expired" history, after a while. This never happened before. (I am still in old windows now, from now on everything happened in old Windows 10)


Ok, I assumed that the new firefox in new windows 10 "comtaminated" my whole profile. After a really hard try I still can't find out what is the comtamination. So I created a brand new profile, copied:

all extensions and its settings, cookies, passwords, etc. just a few json and sqlite files.

And then I recovered the places.sqlite with my 2021.6.4-2022.7.24 version, which has about 60,000+ history.


And---guess what, firefox still deleted my old history.

This never happened before, for so many years.

Firefox used to delete "expired" history, that's true, but still can keep more than a year's records. But since I installed the new windows everything changed. I don't know why, and I don't even know their correlation between all these things.

I have to keep history more than a year because I need to check many records. 3 months is unacceptable.

Version: 102; which is months ago's version but it still delete my history! Actually I tried 100-104, same results.

I tried every possible idea, but it just delete my old history.

In conclusion, since the firefox(not international version, but local version by our country's official web) "comtaminated" my profile, I can no longer return the status that firefox keeps more than 1 years's record. I tried all possible methods, for example make a clean new firefox and only put my old places.sqlite(2021.6.4-2022.7.24) inside, but it just delete it to only 3 months left.

Everything sounds like magic. But I am a programmer too, and I don't believe magic. I checked the source code of history expiration. (decko-dev )(Yes, it doesn't have anyway to absolutely ensure preventing from deleting, but I can't find any code that just precisely keep 90 days' history, either.) I am not sure whether I found the right place.

My questions are below: 1. If firefox doesn't keep so many records all the time, then why I have so many backups with more than a timespan of 1+ years in these years(from firefox 20+ to now)? I used firefox for many years, I changed my profile or create new profile for so many times with so many versions, but none of them delete my history only 3 months left, at least give me one year+ left. 2.Did I correctly find the correct source code? 3.What triggered the firefox started to delete my "expired" history so precisely, only 90 days left? 4.I need a method to return to before 24.June, the time firefox history manager works well.

I am not local, so some words may be wierd, please forgive me. Any any information will help.

Asked by IceTemple 1 week ago

Answered by cor-el 1 week ago

  • Solved

homescreen is suddenly giant and I have to reduce magnification to 50% to get it back to normal

I think I may have accidently pressed a button and made the homescreen giant even though it shows as being at 100%. Does anyone know of a way to return to to normal? … (read more)

I think I may have accidently pressed a button and made the homescreen giant even though it shows as being at 100%. Does anyone know of a way to return to to normal?

Asked by caen2112 1 week ago

Answered by Paul 1 week ago