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AOL MAIL -

I inadvertently switch from the Classic AOL Mail page to their new one but do not know how to switch back. I would very much appreciate any how-to response be in a langu… (read more)

I inadvertently switch from the Classic AOL Mail page to their new one but do not know how to switch back. I would very much appreciate any how-to response be in a language that a technologically challenged senior citizen would understand (lol). Thank you.

Asked by palmasenator 3 weeks ago

Last reply by James 3 weeks ago

Disable "Thank you for loving Firefox" tab

Ever since the last update, an annoying "Thank you for loving Firefox" tab opens every time Firefox is started. Please disable or provide a fix to remove this annoying ta… (read more)

Ever since the last update, an annoying "Thank you for loving Firefox" tab opens every time Firefox is started.

Please disable or provide a fix to remove this annoying tab to never open again once seen by the end user.

Could not find a resolution searching online or in Mozilla Community. Just others complaining.

Version of Firefox is 108.0.2 (64-bit).

Image attached of what is seen each time Firefox is started.

Thank you.

Asked by tangodelta 3 weeks ago

Last reply by cor-el 3 weeks ago

Google image search not working in Firefox

It used to be when I would do a google search, and click on images, I'd get lots of results I could scroll through. Now, when I do this on Firefox, I get some little boxe… (read more)

It used to be when I would do a google search, and click on images, I'd get lots of results I could scroll through. Now, when I do this on Firefox, I get some little boxes of categories at the top, a line of ads, one image result, and some text that says "Looks like you've reached the end." This doesn't happen with other browsers. What's wrong? How can I get Firefox to work with Google image search again?

Thanks!

(Images: Firefox results vs. same Google search in Chrome).

Asked by robinsongabriel64 3 weeks ago

Last reply by Terry 3 weeks ago

Error 15

For weeks I have been trying to find a solution to getting "Error 15" on certain websites when using Firefox. Opera and Edge have no problems with those sites, only Firef… (read more)

For weeks I have been trying to find a solution to getting "Error 15" on certain websites when using Firefox. Opera and Edge have no problems with those sites, only Firefox has problems. I have tried every "fix" that I can find on the Mozilla site and none of them work. Is there anything else I should try before I abandon Firefox? Could it be that Firefox is now unreliable under Win7 Pro 64-bit? If so I will have to abandon it because this computer cannot run Win10 or later.

Asked by response16 3 weeks ago

Last reply by cor-el 3 weeks ago

  • Solved

Can't print in Black & White

I've recently switched back to Firefox from Edge and have run into a frustrating issue. When I try to print documents from Firefox, the "Color Mode" in the print settings… (read more)

I've recently switched back to Firefox from Edge and have run into a frustrating issue.

When I try to print documents from Firefox, the "Color Mode" in the print settings is grayed out so I can't select B&W.

This same problem exists both on my MacOS laptop + my Windows 11 desktop. Additionally, they are connected to different printers on different networks. It also occurs whether I'm trying to print a PDF or anything else in Firefox.

Based on this, it appears Firefox is the culprit here.

Any ideas on how to fix this?

Firefox Version: 108.0

Asked by converge 4 weeks ago

Answered by TyDraniu 3 weeks ago

Error code: PR_CONNECT_RESET_ERROR

I keep getting this msg for my amazon acct and other accts I've used on this same laptop for years. Now all of a sudden I get this msg: Error code: PR_CONNECT_RESET_ERROR… (read more)

I keep getting this msg for my amazon acct and other accts I've used on this same laptop for years. Now all of a sudden I get this msg: Error code: PR_CONNECT_RESET_ERROR

Please advise how to fix this matter

Asked by MPolo62 4 weeks ago

Last reply by jonzn4SUSE 4 weeks ago

Updates

Many sites that I go to state that my Firefox is out of date. But, when I look for an update, I can't find one. I have my settings set to "Update automatically" so don't … (read more)

Many sites that I go to state that my Firefox is out of date. But, when I look for an update, I can't find one. I have my settings set to "Update automatically" so don't know if it is or isn't updated.

Asked by tiaria57 4 weeks ago

Last reply by cor-el 4 weeks ago

Application error: a client-side exception has occurred (see the browser console for more information).

I am using Firefox browser with DuckDuckGo search engine. When trying to print a crossword puzzle daily form USA Today, I get the following message after pressing the pla… (read more)

I am using Firefox browser with DuckDuckGo search engine. When trying to print a crossword puzzle daily form USA Today, I get the following message after pressing the play button: Application error: a client-side exception has occurred (see the browser console for more information). If I refresh the page, the site continues on and lets me print the puzzle. I tried switching back to Firefox for the search engine with the same result. This issue does not occur on Google Chrome, however. I have included a screenshot of website when error occurred. Thank you in advance.

Asked by chopperdnp 1 month ago

Last reply by TyDraniu 1 month ago

Firefox 108.0.1 now sorts Window-menu items alphabetically, and I can't find anything

I was forced to upgrade when FF crashed the other day, and now all of my windows are sorted alphabetically. This was exactly the behaviour that caused me to switch from C… (read more)

I was forced to upgrade when FF crashed the other day, and now all of my windows are sorted alphabetically. This was exactly the behaviour that caused me to switch from Chrome to FF in the first place. I *HATE* having my windows sorted alphabetically. I have certain windows that remain open all the time, and they remain at the top of my Window menu drop-down, for easy access. (Hence, chronological by when the window opened, the old default behaviour.) Now, FF "helpfully" changes the window position every time I change tabs, and I can't find anything. I mentally sort windows by subject matter, not by the name displayed on the tab. I have tens of windows (20-30 typically) open at any given time. This makes it literally impossible to use the Window menu anymore, and I have to tab through open windows searching for what I need.

Mozilla, please make this a configurable option. It was really horrible of you to enforce this on us, just because some squeaky-wheels decided they preferred alphabetical sorting. They clearly are not power users, and this change has crippled those of us who are.

Asked by dvinas 1 month ago

Last reply by cor-el 1 month ago

keep getting this message trying to google search

The page you are trying to view cannot be shown because an error in the network protocol was detected. Why do i keep getting this message only on firefox but all my other… (read more)

The page you are trying to view cannot be shown because an error in the network protocol was detected. Why do i keep getting this message only on firefox but all my other web browsers work fine when doing web searches

Asked by melvinbdl 1 month ago

Last reply by Dropa 1 month ago

Error occurring when trying to log in to Mozilla support with Firefox account

I had Mozilla support account before, but now it seems Mozilla support accounts are phased out and instead Firefox accounts are used. When I try to log in to Mozilla supp… (read more)

I had Mozilla support account before, but now it seems Mozilla support accounts are phased out and instead Firefox accounts are used.

When I try to log in to Mozilla support with my Firefox account two errors are occurring:

"The email used with this Firefox Account is already linked in another profile." "This account is not active. Please contact an administrator if you believe this is an error"

I think the problem is that my Firefox account had e-mail address A, and my Mozilla account has address B Then I have changed my Firefox account e-mail address to address B.

I'm aware that this is not the best forum for this kind of issue but I have found no email address I could reach for help with account without being able to login so I had to create new Firefox account to ask this question, and there is no "meta" board for questions about Mozilla/Firefox accounts itself.

Asked by temp_support_account 1 month ago

Last reply by eborieli 1 week ago

Cannot open firefox in private mode

firefox: 108.0.1 (64-bit) windows 10: 21H2 installed browser: firefox (pin-ed private mode on task bar) and edge (set to always open in private mode) When I open firefox … (read more)

firefox: 108.0.1 (64-bit) windows 10: 21H2 installed browser: firefox (pin-ed private mode on task bar) and edge (set to always open in private mode)

When I open firefox by clicking the icon on the task bar, firefox is opened in private mode. When I type in a URL in the address bar and click return, the private mode icon disappears from the tab, and the firefox instance becomes a normal (non-private mode) window.

When I open firefox in regular mode, and click New private window menu button, a new firefox instance is open with no private-mode icon shown anywhere in the new window.

How can you tell if firefox is in private-mode or not? Does the new version of firefox really have private mode?

See the attached images: start firefox in private mode using the pin-ed icon on the task bar; then type in www.google.com in the address bar. After that, cannot tell if firefox is still in private mode.

By the way, I've cleaned all browser data, all, everything I can select in the settings. Still in private mode, I still get site suggestion from history. From privacy's point of view, something is wrong somewhere.

Asked by hsheng 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

firefox 108.0.1 Win10 no option to request desktop site.

AndyMark.com is displaying as a mobile site and unusable. No option in Firefox to request desktop site. Running Windows 10. Instructions online say to go to Firefox… (read more)

AndyMark.com is displaying as a mobile site and unusable. No option in Firefox to request desktop site. Running Windows 10. Instructions online say to go to Firefox menu and select desktop site but that option is no longer available. I realize that Windows is a phone operating system but my phone is Android and my laptops are Windows and I use Windows no my computer. Firefox is unusable if we can not set it to always use desktop views.

Please put the option back. Thank you.

Asked by kurt.sanger 1 month ago

Last reply by cor-el 1 month ago

Too many Updates

What's up with all the daily updates? Most times it's about every other day. Sometimes it's daily for a day or two. I check under the help tab. It tells me I'm up to dat… (read more)

What's up with all the daily updates? Most times it's about every other day. Sometimes it's daily for a day or two. I check under the help tab. It tells me I'm up to date, without the new update. So, why so many updates? Is anyone else having the same problem?

Asked by sbr1115 1 month ago

Last reply by sbr1115 1 month ago

Video playback stutter

Video playback stutters in Firefox and Firefox Nightly but not in an external player (mpv) or Edge. Hardware acceleration on/off makes no difference. Using the latest Rad… (read more)

Video playback stutters in Firefox and Firefox Nightly but not in an external player (mpv) or Edge. Hardware acceleration on/off makes no difference. Using the latest Radeon driver 22.11.2. Most noticeable during slow pan like this https://youtube.com/clip/Ugkx7jP_XuVB7i-O6ljGHQ_NjPmEakzvD7yM

The video playback stuttering isn't new but I only stated looking into it now. No idea how long it's been like this. At first I thought it might be caused by running my monitors at true 120Hz and 60Hz instead of a fractional framerate but then the stuttering should be visible on other apps too. Switching to a fractional 60 didn't change anything in Firefox.

Asked by Je 2 months ago

Last reply by arnawa_widagda 3 weeks ago

Password manager new feature request: Primary timeout required

I would really appreciate if the Firefox Password Manager would time-out and ask me again the primary password every x minutes (lets say 10 minutes, better if configurabl… (read more)

I would really appreciate if the Firefox Password Manager would time-out and ask me again the primary password every x minutes (lets say 10 minutes, better if configurable). I use Firefox in my home PC, I have two kids (11 and 13 years old) and they frequently use my Linux/Firefox session for their school necessities and leisure time. The problem is that often they end using my session and they have access to all my usn/pwd inside de Password Manger (Internet router configuration, Parental Control configuration, ecc.) My kids have their own Linux profiles and Chrome profiles for school but they usually get to use my own PC/web-browser sessions for practical reasons inside my family.

Thank you very much for your support. Hernan M. Vago

Asked by Hernan 2 months ago

Last reply by Hernan 2 months ago