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  • Archived

Problem with copying PNG images

I'm experiencing an issue when copying PNG images only in the Firefox browser. Here's the problem: When I copy a PNG image and paste it into Photoshop or any other progra… (read more)

I'm experiencing an issue when copying PNG images only in the Firefox browser. Here's the problem: When I copy a PNG image and paste it into Photoshop or any other program, I get an image with a black background.

This didn’t happen before, but it started occurring after a few recent updates.

In other browsers, I get a “normal” PNG image with a transparent background.

Asked by Jovan 6 months ago

Last reply by jonzn4SUSE 6 months ago

Non-removable settings? "English (GB)" language and "Autoplay -> "About:Welcome" -> "Allow Audio and Video"

Hi, Looking at my Firefox 147.0.1 settings for macOS 26.2 (Apple M1), I'm trying to adjust two settings: -- I'd like to remove Languages -> English (GB) (its existen… (read more)

Hi,

Looking at my Firefox 147.0.1 settings for macOS 26.2 (Apple M1), I'm trying to adjust two settings:

-- I'd like to remove Languages -> English (GB) (its existence has odd side effects, like triggering United Airlines to offer fares in Pounds Sterling, and I'd prefer to just have English (US))

-- I'd like to disable Play Audio and Video for about:welcome (in regular and private windows)

I can see no way to accomplish this currently -- why?

Thanks.

Asked by J St Sauver 1 month ago

Last reply by Denys 3 days ago

v. 142.0.1 - no german Language pack?

Reporting a bug: "Firefox can’t update your languages right now. Check that you are connected to the internet or try again." but - Connection is established, INDEED! Ge… (read more)

Reporting a bug:

"Firefox can’t update your languages right now. Check that you are connected to the internet or try again." but - Connection is established, INDEED!

German language pack not available :( manually downloaded verisons of german Language pack are incompatible.

please fix.

Asked by axlotl 5 months ago

Last reply by huang3292 5 months ago

  • Archived

Pirvacy erosion

I've seen cites that prove that Mozilla's latest policy updates (thanks for no notice) are now positioning Firefox to sell our data for both ad targeting and AI training … (read more)

I've seen cites that prove that Mozilla's latest policy updates (thanks for no notice) are now positioning Firefox to sell our data for both ad targeting and AI training purposes. I oppose both, and have no use for Firefox if it joins those already disrespecting and monetizing user privacy in those regards. How do I a) ensure I'm getting the plain language notices of further policy updates, and b) register my dismay with Firefox for this betrayal? While you're coming up with an answer, I'll be discontinuing my monthly support for the Mozilla Foundation. I have HAD IT with the greed people ruining everything.

Asked by gpnms8fmnn 11 months ago

Last reply by ExcuseMe 11 months ago

  • Archived

Xfinity Streaming

As of 7/10/2025, Xfinity Streaming does not open through Firefox. I much prefer Firefox to any other browser so I am a little mystified as to why all of a sudden Xfinity… (read more)

As of 7/10/2025, Xfinity Streaming does not open through Firefox. I much prefer Firefox to any other browser so I am a little mystified as to why all of a sudden Xfinity Streaming does not open. I receive my Comcast email through FireFox but when it comes to streaming content, the Xfinity logo just sits there and does not open.

Asked by Royce Saunders 7 months ago

Last reply by Denys 5 months ago

  • Archived

My Gmail account hacked recovery issue

Sir my Gmail has been hacked. Hacker has changed my Gmail phone number and also recovery Gmail. Due to which I am not able to recover my Gmail, I have all the information… (read more)

Sir my Gmail has been hacked. Hacker has changed my Gmail phone number and also recovery Gmail. Due to which I am not able to recover my Gmail, I have all the information of my Gmail, if you say, you can take it. My old id / [edited] @gmail.com My old phone number / [edited] My old recovery gmail account / [edited] @gmail.com

Asked by Mirja MB 1 year ago

Last reply by James 1 year ago

Firefox Constantly Crashing

I've gone through the various troubleshooting options over the last month or so and Firefox is still crashing constantly for me, even in Troubleshooting mode. The tabs cr… (read more)

Asked by berylvanness 5 months ago

Last reply by jonzn4SUSE 5 months ago

  • Archived

Firefox keeps randomly moving focused tabs to the end

When I go to view an already open tab it will sometimes randomly move it to the very end of my tabs all the way to the right. I don't want it to move tabs without my inte… (read more)

When I go to view an already open tab it will sometimes randomly move it to the very end of my tabs all the way to the right. I don't want it to move tabs without my intervention. Clicking on a tab should keep it in place.

This has been an issue for about 2 months now. I'm not sure what's causing it or even if it's entirely a Firefox issue as I have noticed something similar happen in another program with tabs that I use often. It still seems like a Firefox issue in that moving a tab all the way to the end is a very specific task that can't normally be done accidentally.

Is there a way to prevent this from happening or has anyone figured it out?

This person has the same issue: https://connect.mozilla.org/t5/discussions/stop-reordering-my-tabs/td-p/93219

Asked by Engage 8 months ago

Last reply by Denys 8 months ago

Windows 11 file explorer cannot open icon files in the ShortCutCache folder

When File Explorer of Windows 11 25H2 tries to access and open an icon-file in the FF (144-64bit) profile's 'shortcutcache' folder, explorer gets Access Denied. The acco… (read more)

When File Explorer of Windows 11 25H2 tries to access and open an icon-file in the FF (144-64bit) profile's 'shortcutcache' folder, explorer gets Access Denied. The account running Firefox has admin rights.

Looking to the ACL of the profile folder containing the folder 'shortcutcache' show no reason for the blocking. Trying this with a new profile did not help.

Asked by Jörg Debus 3 months ago

Last reply by Denys 3 months ago

url for fire fox website

I was just wondering on m mozilla account it ask for my fire fox url an api's and wonted to know how to find out what fire fox search engines api and url code an address … (read more)

I was just wondering on m mozilla account it ask for my fire fox url an api's and wonted to know how to find out what fire fox search engines api and url code an address is to set up fox as my search engines on my mozilla account

Asked by Gypsy Husky 1 month ago

Last reply by Gypsy Husky 1 month ago