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Error message: A copy of Firefox is already open. But no other copy is open.

Using previous advice found for this problem here, I typed the following into Terminal. The results show I have three profiles, which I'll try to explain below. cd ~/Libr… (read more)

Using previous advice found for this problem here, I typed the following into Terminal. The results show I have three profiles, which I'll try to explain below.

cd ~/Library/Application\ Support/Firefox/Profiles/
ls -l

drwx------@ 41 abababab staff 1312 Jan 15 13:38 0kr25gzy.default-release drwx------@ 71 abababab staff 2272 Jan 15 13:20 8638osoq.default-1513387167461 drwx------@ 37 abababab staff 1184 Jan 16 13:57 k8u9jknd.default-release-1

I use Firefox as my business email and all was working fine until I upgraded Firefox using my Safari browser and created another login profile based on my personal email. That's when the error 'a copy is already open' began. To solve it, I did the above and had two profiles a 'default' and a 'default-release'. I believe I deleted the 'default', and the problem remained. Then I tried a reinstall, and I suppose that's the 'default-release-1' profile, but I really have no idea. The problem for me is that I need to import bookmarks, the business email account linked to Firefox and Host Gator, and all my LinkedIn, MailerLite stuff. I do not want to lose all this and just do a clean reinstall. However, now because I can't open any version of Firefox, I have no way to access the business emails, etc, so I can't recover the Firefox account linked to this business email and get all this stuff back. And I don't know which of the above three profiles I need to delete to get it all working again. Please help!!!

Asked by skskknox 2 days ago

Last reply by manuscripts 56 minutes ago

  • Solved

Change pdf viewer background color (both sides of the pdf) to dark

Hey there, awesomes! I'd like to change my Firefox pdf viewer's background color (both sides of the pdf) to dark, currently it shows light gray (see `background_bg.png`)… (read more)

Hey there, awesomes! I'd like to change my Firefox pdf viewer's background color (both sides of the pdf) to dark, currently it shows light gray (see `background_bg.png`). And here is effect I want it to look like (see screenshot from Chrome `wished_bg.png`). Thanks in advance (:

PS: I don't want to change my theme to dark. It seems I have to change my css, but I dunno which & how.

Asked by Mark Taylor 3 months ago

Answered by jscher2000 3 months ago

Firefox account locked.

When I used a new computer to log into my Firefox account, the account was locked. Waited 24 hours but account is still locked. I could not find website that will assis… (read more)

When I used a new computer to log into my Firefox account, the account was locked. Waited 24 hours but account is still locked. I could not find website that will assist me in unlocking my Firefox account. Need someone to send me another link to my Yahoo email to unlock.

Asked by ronsuwa345 3 weeks ago

Last reply by ronsuwa345 19 hours ago

Ramdomly high IO activity when watching video

It usually happens when I loading page or watching video on YouTube/ Bahamut Anime(ani.gamer.com.tw). When it occurs, the video still can play until the video cache empty… (read more)

It usually happens when I loading page or watching video on YouTube/ Bahamut Anime(ani.gamer.com.tw). When it occurs, the video still can play until the video cache empty, and after switching to another and switching back, the page becomes all white except a loading circle at the center. This situation takes about 3~5 minutes. I have tried refresh firefox, and disable all addons.

Asked by Mizuyoru_TW 1 day ago

Last reply by alex_mayorga 20 hours ago

  • Solved

On screen Keyboard not working.

On screen keyboard not working when using Firefox. It will work with MS Edge, but not Firefox. It flashes then disappears quickly when in Firefox. It worked previously… (read more)

On screen keyboard not working when using Firefox. It will work with MS Edge, but not Firefox. It flashes then disappears quickly when in Firefox. It worked previously, but a few months ago it quit working.

Asked by Ron 23 hours ago

Answered by alex_mayorga 20 hours ago

firefox setting import from another setting

Dear all, How can I import setting from one computer to lots of another computers for firefox setting? For example, I have setup setting as attachments, how can I impor… (read more)

Dear all, How can I import setting from one computer to lots of another computers for firefox setting? For example, I have setup setting as attachments, how can I import to another computer quickly? Thanks a lot.

Asked by 耀彰 1 day ago

Last reply by alex_mayorga 20 hours ago

setting to allow Flash in Firefox 84.0.2?

https://support.mozilla.org/en-US/kb/end-support-adobe-flash says Firefox 84 still supports Flash. Yet on some learning websites that use Flash still, like alison.com bu… (read more)

https://support.mozilla.org/en-US/kb/end-support-adobe-flash says Firefox 84 still supports Flash. Yet on some learning websites that use Flash still, like alison.com but it doesn't really matter where right, it shows this where the flash app should be and all blank white around it: (see "capture" screenshot below)

And I can't click on it nor is there a pop-up bar nor a little plugin icon at the beginning of the URL / address box to click on.

How do i enable it?

I found this: (see "extensions,plugins,shockwave_flash" screenshot) Am I close? :)

Asked by Roger 21 hours ago

Last reply by alex_mayorga 21 hours ago

Everytime I update to a new Firefox, I lose my auto logins on sites.

Everytime I update to a new Firefox, I lose my auto logins on sites. I have to get out my Password list and manually login to every frikkin' site. I keep putting off upda… (read more)

Everytime I update to a new Firefox, I lose my auto logins on sites. I have to get out my Password list and manually login to every frikkin' site. I keep putting off updating, hoping that maybe the problem has been fixed, but like Lucy pulling the football from Charlie Brown, I give in and update and WHAM!

If this can't be fixed, is there a way to disable auto Firefox updates or even that nagging box in the upper right hand corner.

I don't do a lot of surfing on my PC any more, so to have this continually happen over and over again is extremely aggravating!

Asked by leefoo26 3 days ago

Last reply by leefoo26 1 day ago

quick link tiles

Quick link tiles appeared on my home page after the last update. I searched the internet on how to delete these, but I can't find any answers. I will never use these, and… (read more)

Quick link tiles appeared on my home page after the last update. I searched the internet on how to delete these, but I can't find any answers. I will never use these, and I want to remove them and I don't know how. Please and thank you.

Asked by nancyec_7 2 days ago

Last reply by nancyec_7 2 days ago

Sign up for FireFox forum

How can I sign up for Mozilla (firefox) forum? I have an account, but won't recognize my credentials. They ARE correct. I try to set up a new account and the security que… (read more)

How can I sign up for Mozilla (firefox) forum?

I have an account, but won't recognize my credentials. They ARE correct.

I try to set up a new account and the security question "how many letters in Mozilla" doesn't work. The answer is 7, but says it's wrong. WFT?

Help w**********y@gmail.com

Asked by fl4321 1 month ago

Last reply by taccardi 4 days ago

esni (encrypted sni) does not work anymore

In the past I used to be able to turn encrypted sni on I did a firefox reset yesterday then I reinstalled my add ons and I re-enabled encrypted sni by setting: about:conf… (read more)

In the past I used to be able to turn encrypted sni on I did a firefox reset yesterday then I reinstalled my add ons

and I re-enabled encrypted sni by setting: about:config network.security.esni.enabled = true

but when I test it on https://www.cloudflare.com/ssl/encrypted-sni/ the test takes a lot longer and also everything is green except esni: "Your browser did not encrypt the SNI when visiting this page."

So something is clearly wrong, but I don't know what it is.

how do I fix this?

Asked by mywebradio 6 days ago

Last reply by cor-el 5 days ago

  • Solved

YouTube sign out and navigation menu issue

Several days ago I've noticed that YouTube navigation menu on the left started to disappear. See pic-1. It may apper after several tries to open it in other tabs, but all… (read more)

Several days ago I've noticed that YouTube navigation menu on the left started to disappear. See pic-1. It may apper after several tries to open it in other tabs, but all in all mostly not visible. The second and the biggest problem - I can't log out from YouTube. See Pic-2.

I fully deleted Firefox, created new clean profile without any add-on etc, and tried to log in to YouTube - it didn't help. So I think it's not needed to mention all other basic things like cookie deleting etc were done. Problem is always here.

Asked by olgerd 2 months ago

Answered by olgerd 2 months ago