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icloud sign in fails with firefox: "Failed to verify your identity. Try again."

Hi, I'm using Firefox 142 on Ubuntu 24.04. It's a fresh install. I cannot sign in icloud.com with Firefox even though it works with other browsers like Brave. I deleted a… (read more)

Hi, I'm using Firefox 142 on Ubuntu 24.04. It's a fresh install. I cannot sign in icloud.com with Firefox even though it works with other browsers like Brave. I deleted all cookies and site data and disabled extensions (KeePassXC). It doesn't help. I tried in new private window. No success. I copy my password from a password manager, so, no, I haven't mistyped it.

Here's what I do:

  1. Open Firefox and go to icloud.com
  2. Click on the "Sign In" button
  3. Enter my Apple-ID and click on the arrow on the right end of the "Email or Phone Number" field

At this point Brave behaves differently than Firefox. See below for how Brave behaves.

Firefox: -> A "Password" field appears (no buttons "Continue with Password" and "Sign in with Passkey")

  1. Enter my password and click on the arrow on the right end of the "Password" field

-> Error message "Failed to verify your identity. Try again" appears. See icloud.png

Brave: -> Two buttons "Continue with Password" and "Sign in with Passkey" appear. See icloud-with-brave.png

  1. Click on button "Continue with Password"

-> A "Password" field appears.

  1. Enter my password and click on the arrow on the right end of the "Password" field

-> 2FA code is sent to my iPhone -> "Two-Factor Authentication" form opens... etc. complete sign in successfully

Please help!

Unfortunately I cannot attach the HAR file from the login sequence because the password is included. However, I attached some screenshots from the Web Developer Tools. It seems to me that the login flow with Firefox is broken. I can't tell who's to blame, Apple of Firefox. The error message with Firefox is always the same, no matter whether I enter the correct password or rubbish. In Brave, however, there is a more precise error message when I enter a bad password. See icloud-with-brave-wrong-password.png

Asked by hg4vsq7k9h 3 months ago

Last reply by shop83 1 month ago

  • Archived

Firefox sound set to zero changing songs on Spotify

I am using Firefox on gnome desktop on the PureOS variant of Debian. About three days ago, I went to listen to my Spotify playlist on Firefox, not through the Spotify app… (read more)

I am using Firefox on gnome desktop on the PureOS variant of Debian. About three days ago, I went to listen to my Spotify playlist on Firefox, not through the Spotify app. I had no sound, checked my system settings and turned the volume for Firefox from zero back up to normal. The rest of the song played, but when the next song came on, again no sound. I watched the sound settings and when the song finishes, Firefox disappears from the sound settings list. When the next song starts, Firefox is back in the list but volume is set back to zero. I suspect this may be something in gnome, but I thought I would check here in case anyone else is seeing this issue. Thanks so much for any help or at least a shoulder to cry on :D

Asked by echline 7 months ago

Last reply by spotiify apk 5 months ago

  • Archived

When is Firefox (across devices) going to bring "Tab Groups" in-built in 2025 as it is difficult to ditch Chrome esp., if it is related to work or research and similar tabs are opened up?

When is Firefox (across devices) going to bring "Tab Groups" in-built in 2025 as it is difficult to ditch Chrome esp., if it is related to work or research and similar ta… (read more)

When is Firefox (across devices) going to bring "Tab Groups" in-built in 2025 as it is difficult to ditch Chrome esp., if it is related to work or research and similar tabs are opened up?

I have to rely on chrome and edge for same and both have not only brought it but improved it considerably. Also, chrome has not brought for mobile devices so grouping of tabs is more easy and simple but when I look at Firefox and Firefox based browsers, I see nothing of that thing present. The addon esp., Simple Tab Groups (https://addons.mozilla.org/en-CA/firefox/addon/simple-tab-groups/) is unreliable (see reviews).

If Firefox want us to use their browser and as default, they should see why we are using Chrome and Edge (latter, having vertical tabs in-built, also).

I hope 2025 is a year Firefox learns of how to retain users across devices. Currently Firefox is more from 2005.

Browser Choice Alliance wont be helpful if browsers like Firefox dont see users and their reviews and posts and issues reported. "https://browserchoicealliance.org/"

3 years post and still no work, and Firefox wants us to use their browser over Chrome and Edge. Why? And how?

https://support.mozilla.org/en-US/questions/1321249

Asked by Varnit Nigam 1 year ago

Last reply by Varnit Nigam 1 year ago

  • Archived

Add-on's disabled/greyed out

Hi there all! I have been using these Add-on's for years and suddenly this week they 'dropped off' - note the greyed out ones that no longer work. I did report the add o… (read more)

Hi there all!

I have been using these Add-on's for years and suddenly this week they 'dropped off' - note the greyed out ones that no longer work. I did report the add on's via the button inside to the developers as potentially broken but I'm not sure how I would hear anything back from them about that. After about 4-5 days now they are still not working. I'm unsure why they are greyed out, and the others are not - why these stopped working and the others ok. Here are the screen shots of the ones I'm referring to! They were *VERY GOOD* add on's! I would super love them back.

If you have any advice please let me know.

Thank you.

Asked by Emily Ember 6 months ago

Last reply by Denys 5 months ago

No paste as image in Outlook Web Access

When pasting an image from the clipboard in Outlook Web Access in Edge there's right mouse button option to "Paste as Image". This places the image inline. In Firefox t… (read more)

When pasting an image from the clipboard in Outlook Web Access in Edge there's right mouse button option to "Paste as Image". This places the image inline. In Firefox there's no option like this.

Safe mode (troubleshooting mode) doesn't fix this. Ctrl + V or Shift + Ctrl + V doesn't fix it. Shift RMB to get Firefox menu does show Paste and Paste without formatting but it doesn't paste any inline image.

I've attached a screenshot of Edge and Firefox with the Outlook context menu and Firefox context menu.

Firefox version: 140.0.4 (64-bit) Edge version: 138.0.3351.83 (Official build) (64-bit)

Asked by BlorgPidgeon 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

  • Archived

How to change home page and new tab to desired URL or any extension of Firefox desktop in 2025?

How to change home page and new tab to desired URL or any extension of Firefox desktop in 2025? I am unable to find any way to change how my new tab should look when I c… (read more)

How to change home page and new tab to desired URL or any extension of Firefox desktop in 2025?

I am unable to find any way to change how my new tab should look when I click + sign or new tab is opened up on browser opening or re-opening unlike Chrome.

I hate the change of position of typing from the search bar on the current new tab to the URL bar (unseen or unheard in Chrome) that Firefox implemented without considering users who would detest it.

Using Firefox 131.0.3 (64-bit)

Asked by Varnit Nigam 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

How can I remove a custom background image from the Firefox homepage and new tab page?

Hi, I recently set a custom background image for the Firefox new tab page (and possibly the homepage), but now I’d like to remove or replace it. I’ve already tried: … (read more)

Hi,

I recently set a custom background image for the Firefox new tab page (and possibly the homepage), but now I’d like to remove or replace it.

I’ve already tried:

   Going to about:config and enabling the following:
       browser.newtabpage.activity-stream.newtabWallpapers.customWallpaper.enabled → true
       browser.newtabpage.activity-stream.newtabWallpapers.ui.enabled → true
   Searching for a gear icon or any UI options on the new tab or homepage – but nothing appears.

I also checked about:preferences#home but there are no visible options to manage background images.

How can I remove or change the custom background image? I’d appreciate instructions, config paths, or a file location where I can delete the image manually.

Thank you! p.s. I'm stuck with a background image that makes my shortcuts unreadable and it's driving me crazy. 😅

Asked by Svetlana Soskic 6 months ago

Last reply by Agent virtuel 5 months ago

  • Solved
  • Archived

Large downloads are prone to failure

Good day, everyone, I've been using Firefox for several months since switching over when the migration to Manifest V3 in Chrome gained momentum. Initially, Firefox worke… (read more)

Good day, everyone,

I've been using Firefox for several months since switching over when the migration to Manifest V3 in Chrome gained momentum. Initially, Firefox worked flawlessly, but over the past couple of months I've encountered a recurring issue where downloads often fail -- sometimes right at the start and other times midway through -- especially with larger files.

I've encountered this issue across multiple machines, and changing the destination drive where the files are saved hasn't made any difference. Interestingly, the same files download without any issues in Chrome, so I've ended up relying on Chrome exclusively for downloads.

Has anyone else experienced this issue?

Thanks in advance!

Asked by PavelPr 1 year ago

Answered by PavelPr 12 months ago

Cannot receive FOX or CNN straming recently.

I have Verizon FIOS and have been able to receive cable channels on my laptop until recently. Now I cannot access them without a sign-in which leads to some sort of error… (read more)

I have Verizon FIOS and have been able to receive cable channels on my laptop until recently. Now I cannot access them without a sign-in which leads to some sort of error that I don't understand. Any help?

Asked by jbspe 2 months ago

Last reply by Denys 1 month ago

  • Locked

Why does Incognito/private browsing store cookies and history?

Recently transferred from Chrome. My understanding was Firefox private browsing was supposed to work similarly to chrome incognito mode; once you close the browser, all l… (read more)

Recently transferred from Chrome. My understanding was Firefox private browsing was supposed to work similarly to chrome incognito mode; once you close the browser, all local files are deleted and cookies are cleared.

However, with Firefox it maintains my logins. If I log into an account while private browsing and the close the browser, I’ll still be logged in next time I go to the website even if it’s days later (and I have never logged into this account in a non-private browsing window!)

I never had this issue using chrome incognito, so it seems to be a Firefox problem.

Is this just not something Firefox supports? Is there any way to prevent storage of cookies and private data?

Asked by tim153 4 months ago

Last reply by tim153 3 months ago

How do I disable the banner that pops up and says "press escape to exit full screen"?

I am so tired of the stupid banner popping up every time I put something into full screen, that says "press escape to exit full screen". Is there a way to disable that? … (read more)

I am so tired of the stupid banner popping up every time I put something into full screen, that says "press escape to exit full screen".

Is there a way to disable that?

I am on a windows 10 PC.

Asked by samuelcoral202 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

  • Locked
  • Archived

No, there is none.

I'm sorry, I registered this account for my 5-year-old sister to play. She wanted to play. She clicked something and I don't know. But please let my sister play. Please. … (read more)

I'm sorry, I registered this account for my 5-year-old sister to play. She wanted to play. She clicked something and I don't know. But please let my sister play. Please.

Asked by Your Tusk 11 months ago

Last reply by Paul 11 months ago

  • Archived

How to disable SSL and the older TLS in Firefox?

Hi! First of all, mods, if I chose the wrong category and this had to go in "customize settings and preferences" feel free to move it :) So, for several reasons I … (read more)

Hi!

First of all, mods, if I chose the wrong category and this had to go in "customize settings and preferences" feel free to move it :)

So, for several reasons I decided to completely disable SSL and the old TLS 1.0 and 1.1. I still didn't decide if TLS 1.2 is still important or it's enough with 1.3 so for now I am leaving them both. I did this system wide, with PowerShell, following the instructions in THIS THIS article.

But then there's Firefox. I don't know if Firefox can establish SSL (or old TLS) connections despite the system "ban". But I came across THIS THIS article about how to enable TLS 1.3 in Firefox and when I went in about:config and I typed "security" I saw that there are a lot of voices with SSL and a lot more about TLS than just the security.tls.version.max mentioned in that article, so I am here to ask you what to do to be 1000% sure that all SSL and older TLS are completely disabled in Firefox, and that only TLS 1.3 is enabled.

If you have reasons to believe that disabling TLS 1.2 is not a good idea, let me know, but in THIS THIS article I've read that 1.3 is much better and it's anyway backwards compatible with 1.2 in case some server only supports 1.2, so I decided to leave only 1.3.

Thanks!

Asked by AlterNate37 1 year ago

Last reply by James 1 year ago

  • Archived

Firefox 132 keeps logging me out of google whenever I close the browser

Title is quite descriptive. A few hours ago I cleared all my cookies and cache and a while later the browser updated. Now, whenever I close Firefox it automatically logs … (read more)

Title is quite descriptive. A few hours ago I cleared all my cookies and cache and a while later the browser updated. Now, whenever I close Firefox it automatically logs me out of my Google accounts. This happens only with Google accounts, as I'm still logged into other accounts.

Asked by Níckolas 1 year ago

Last reply by Hestilon Rico 9 months ago

  • Solved

Vertical tabs

With vertical tabs and expand on hover, clicking on the X box rarely closes the tab. Sometimes I have success if the pointer is on the left or right line of the box. No… (read more)

With vertical tabs and expand on hover, clicking on the X box rarely closes the tab. Sometimes I have success if the pointer is on the left or right line of the box. Not having luck on the center of the box. Has been true for several weeks. With hover off, clicking the X works fine. I am running Windows 11.

Asked by rdkennbs 5 months ago

Answered by Denys 4 months ago

  • Archived

Firefox and YouTube

I have a YouTube loading problem, it works on all other browsers except Firefox. When you go to the YouTube homepage, the whole screen is blank with black and grey colour… (read more)

I have a YouTube loading problem, it works on all other browsers except Firefox. When you go to the YouTube homepage, the whole screen is blank with black and grey colours, on the homepage no video loads, no words on the screen, no ads, just blank. it works like normal on Chrome,Opera,Internet Explorer.

I am on windows 8, all blockers are off, on the latest version 115.9.1. no other problems on my PC.

Any ideas, Thanks

Asked by inter_kooler 1 year ago

Last reply by cor-el 1 year ago