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Adobe Flash player installer version 23.0 will not open

I keep getting a window telling me to update my flash player as the old one is "vulnerable". I've downloaded the installer for the latest version from various locations b… (read more)

I keep getting a window telling me to update my flash player as the old one is "vulnerable". I've downloaded the installer for the latest version from various locations but when I double click to open it nothing happens. I've since removed my out-dated version as I thought this might be the problem so now I have nothing. Help!

Asked by cloggy_saint 4 years ago

Answered by jscher2000 4 years ago

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Firefox 34.05 incorrectly identifies plugins as out-of-date

As of midnight 12/12/14, Firefox started blocking plugins (in this case, Adobe Flash and Java Deployment Toolkit, possibly others as I've just been to websites that use t… (read more)

As of midnight 12/12/14, Firefox started blocking plugins (in this case, Adobe Flash and Java Deployment Toolkit, possibly others as I've just been to websites that use those), saying that they're out of date. When I click on "Update Now," the Plugin Status page tells me that all my plugins are up to date. (I'm currently running Flash 15.0.0.239 and Java Deployment Toolkit 10.71.2.14, for the record.)

I get the point of this feature, and I really don't want to permanently turn on "always allow," but having to click two "allow" prompts every time I load a website that features Flash is quickly making web browsing intolerable. I'm on the verge of switching to Google Chrome over this.

Asked by WhyDoIHaveToSignUpForThis 5 years ago

Answered by James 5 years ago

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Customize isn't working and LastPass icon isn't appearing

On two different profiles, the Customize option simply isn't working. I see three different places on the GUI to click on Customize, and none works. Nothing happens when … (read more)

On two different profiles, the Customize option simply isn't working. I see three different places on the GUI to click on Customize, and none works. Nothing happens when I click on them, beyond the letters "Customize" appearing at the top of a tab.

After appearing earlier this evening, the LastPass icon is also failing to appear on both profiles.

Asked by conceptualclarity 5 years ago

Last reply by FredMcD 5 years ago

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trusteer rapport icon lost in firefox 41

Firefox automatically upgraded itself to version 41 and now the Trusteer Rapport Endpoint Protection icon is no longer shown to the right of the address bar. It is still… (read more)

Firefox automatically upgraded itself to version 41 and now the Trusteer Rapport Endpoint Protection icon is no longer shown to the right of the address bar. It is still there and working in Internet Explorer. The same situation is happening on 2 PCs, both Windows 7 64 bit.

Surely Trusteer Rapport is a widely used feature - one would have thought a new release of Firefox would have been tested to work with it.

Asked by nickacopp 5 years ago

Answered by cor-el 5 years ago

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latestsversion of firefox 38.0.1 disables my norton toolbar

pretty simple, I go to the addons and it curtly says.......Norton Toolbar is incompatible with Firefox 38.0.1. So I have gon3 back to firefox version37.0.2 which I was w… (read more)

pretty simple, I go to the addons and it curtly says.......Norton Toolbar is incompatible with Firefox 38.0.1. So I have gon3 back to firefox version37.0.2 which I was warned has SERIOUS security problems.

Firefox is starting to sound like Microsoft in its "explanations". It worked before now when I upgrade it is suddenly not compatible.

We all know that the coders made a mistake in the nwest version.....so why not fix it. I am beginning to think I may go back to Internet Explorer ......

So Firefox, when will you make Firefox compatible with the extremely popular norton toolbar, ID Vault etc.

I don't think any settings users proipose will fix this...only MOZILLA can.

Asked by bobsterncat 5 years ago

Answered by jscher2000 5 years ago

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There is no button labeled "Turn off Blocking for This Site."

I am trying to get content from washingtonpost.com . They need me to disable tracker blocking. The standard help screen (capped below) says to just click the button labe… (read more)

I am trying to get content from washingtonpost.com . They need me to disable tracker blocking. The standard help screen (capped below) says to just click the button labeled "Turn off Blocking for This Site." Only trouble is, no such button actually exists on the information popup screen (Clicking the circled 'i'). The popup screen I get looks exactly like the one in the help, except for the missing button. I have tried all the suggestions in other posts and none of them work. I notice I am not the only one with this problem. Is it possible my install of Firefox is corrupted? But nothing else I have noticed is wrong. I am running Firefox quantum 68.0.1 under Ubuntu xcfe.

Asked by josephfg105 1 year ago

Last reply by slatersteven8 10 months ago

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this connection is untrusted with Error code: sec_error_unknown_issuer.

Hello, When I try to open G-Mail & twitter and some other trusted websites, I got the following warning "This Connection is Untrusted" with Error code: sec_error_unkn… (read more)

Hello,

When I try to open G-Mail & twitter and some other trusted websites, I got the following warning "This Connection is Untrusted" with Error code: sec_error_unknown_issuer.

For most of the site, I can bypass by clicking « I understand the risk » but this is a bummer but for Gmail and Twitter, there is no other button than "Get me out of here"

When I go through « about:support » and « reinitialise » system, I no longer have the problem, but not only it erases all my personnal set-up but the problem always come back when I restart my system

Date and time are set right.

I have also tried to reinstall completely FIREFOX to no avail

I am using McAfee Total protection 2014 & Firefox 31.0 on Windows 7 64 bits.

I have had this problem for the last 5 days and only Firefox.

Other Browser ( IE8.0) is working fine

I have searched for solutions but they all failed -

Deleting cert8.db did not solve the problem either

How do I solve this Problem?

Thanks and Regards

Asked by NMH1 6 years ago

Last reply by NMH1 6 years ago

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360p or auto html5 youtube

I have tried everything under the sun, I have deleted my cookies, uninstalled Firefox and my profile and I'm still getting this issue. I can't a higher resolution then 36… (read more)

I have tried everything under the sun, I have deleted my cookies, uninstalled Firefox and my profile and I'm still getting this issue. I can't a higher resolution then 360p,this happened a few days ago and I don't understand why...

Asked by Berserk85 5 years ago

Last reply by Sleepwalker3 5 years ago

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Firefox crashed 4 times in the last 10 minutes(now 8 times)

I was browsing some forums and Firefox just kept crashing , it did it 4 times in a little over 10 minutes These are the crash reports just for today , it has also crashe… (read more)

I was browsing some forums and Firefox just kept crashing , it did it 4 times in a little over 10 minutes

These are the crash reports just for today , it has also crashed 3 times just this month not counting these 4 today , and 5 times in February , 6 times in January ,and 5 times in December , its getting old with this crashing situation , i hate IE and Google Chrome , but at least they don't crash all the time

Crash reports for today:

bp-f306666d-35a5-4be7-b937-872762160313
bp-0988a5a7-f2af-475e-947f-af8d02160313
bp-3587aa5e-b7b6-4c27-8a68-e9cbc2160313
bp-5ccdcc1d-3c27-4675-8971-758002160313

So why does it keep crashing ?? , and what can be done to stop it from doing this all the time ?

Any help would be appreciated .... Thanks ... Jim

EDIT:

It just crashed again as i was submitting this post

bp-d772edf1-2d67-4634-a910-88acd2160313

It just crashed 2 more times , , what is causing this ???....Anyone ????????????

I keep having to update this every few minutes , it just crashed AGAIN !!!

Asked by JimDirt 4 years ago

Last reply by John99 4 years ago

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How to stop firefox from constantly popping up firefox homepage, up to 20

Everytime I play a game, firefox decides to pop up about 20-30 pages of my homepage. How do I stop this? I scanned my computer for viruses and have adblocker and none of … (read more)

Everytime I play a game, firefox decides to pop up about 20-30 pages of my homepage. How do I stop this? I scanned my computer for viruses and have adblocker and none of these work are contributing. Its been going on for 2 weeks now. If I'm not using firefox, it happens on Chrome as well.

Asked by chinky_candie 4 years ago

Last reply by jscher2000 4 years ago

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Recently Closed Windows and Tabs have been erased by "Forget"

Last night I decided to check the monthly weather forecast just before going to bed. I googled, "weather" then clicked through to a website before realizing it wasn't the… (read more)

Last night I decided to check the monthly weather forecast just before going to bed. I googled, "weather" then clicked through to a website before realizing it wasn't the one I meant to click. I backed out and clicked another link further down the list. I thought to myself, "That's going to screw me up in future because the wrong website will be a visited link and I'll mistake it for my preferred site."

I'm a long-time Firefox user and upgraded to Quantum when it first came out. I had made a cursory inspection of some of the new features at that time, and remembered the little counter-clockwise arrow in the toolbar was supposed to be a shortcut for deleting a set time frame of browsing history. Remembering this, I clicked it and a little menu popped up with options for how much history to forget. I clicked the option to forget 5 minutes.

I'd had multiple windows with multiple tabs open and they all disappeared instantly. I don't know if the browser crashed or simply intended to restart itself, but when it reopened there was only one window with no tabs.

I quickly hit the three bar menu button in the top-right and navigated to Library > History > Recently Closed Windows. Both this menu and Recently Closed Tabs were entirely empty.

My secondary Windows were of secondary importance, but my first and primary window had a large number of pinned and ordinary tabs that I did not want to lose. Tabs that I have been saving for months - some more than a year. Many that I migrated from Firefox I to Quantum. In the past, they have always been recoverable through the History. Now they seem to have been erased without a trace because I clicked, "Forget 5 minutes" from the toolbar.

I tried using Window's System Restore to reset my computer to a restore point from yesterday, but this had no effect on my Firefox session. Is there any way to reverse this and recover the session I've been using daily since before Quantum had been released? Is it anywhere?

Asked by wynden 2 years ago

Last reply by AnnaSycamore 2 years ago

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Firefox using much CPU; how to find the offending tab/URL?

My Firefox 32 .0 is using lots of CPU, and it frequently goes into "not responding" state. I restarted in safe mode, and the same condition happened. Is there any way f… (read more)

My Firefox 32 .0 is using lots of CPU, and it frequently goes into "not responding" state. I restarted in safe mode, and the same condition happened. Is there any way for me to determine what tab(s)/URL(s) are causing the problem? I really do not want to start closing each of my many tabs and windows one-by-one to see which one(s) might be causing the problem. I am running Windows 7 Professional 32-bit. Thanks.

--Barry Finkel

Asked by bsfinkel 6 years ago

Last reply by finitarry 5 years ago

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address bar dropdown arrow and menu of sites gone with recent update of firefox

"question: says it all. I have gone to "Options' and checked all the boxes and still I get only an abbreviated list of sites that I visit or have visited and this does no… (read more)

"question: says it all. I have gone to "Options' and checked all the boxes and still I get only an abbreviated list of sites that I visit or have visited and this does not change with time. I have been using Firefox for years and this has never happened after an upgrade. For instance every time i want to go to my Hotmail account, I have to type in the URL in the address bar where as I used to be able to hit the drop down arrow in the address bar, a menu would drop down and i could click on Hotmail or Bank of America, etc and be taken to the site.

Asked by casale 6 months ago

Answered by jscher2000 6 months ago

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Firefox won`t play flash player

I`m reading shown below, to solve this, NPSWF32DLL should be deleted in Firefox program files folder by looking for a plugins folder, but i cant find "Firefox program fi… (read more)

I`m reading shown below, to solve this, NPSWF32DLL should be deleted in Firefox program files folder by looking for a plugins folder, but i cant find "Firefox program files folder". It also says to delete corresponding flash player.xpt, Could you help please?. My computer is Windows 10-Firefox 49.0.2

""Go into the Firefox program files folder and look for a plugins folder. If you find a folder by that name, open it and see if there is a NPSWF32.DLL file in there. If so, delete that file and delete the corresponding flashplayer.xpt file from that folder. Actually, you can delete that folder altogether - Firefox hasn't had that folder for a number of years now, but will use whatever files might be in there from years ago.""

Asked by Terry 3 years ago

Last reply by FredMcD 3 years ago

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Firefox crashes

... but at first i thought it was "just" a hang. = DID NOT* Get the Report ID of your latest crash report: [even in 'Safe Mode'] If you can open Firefox, at least in Sa… (read more)

... but at first i thought it was "just" a hang.

=
  • DID NOT* Get the Report ID of your latest crash report: [even in 'Safe Mode']

If you can open Firefox, at least in Safe Mode: *WAS ABLE TO DO* In the Firefox Location bar, type about:crashes and hit Enter. A page listing submitted crash reports will appear. *DID* Right-click on the latest crash under Report ID and choose Open Link in New Tab: *DID* A tab will open to a page on crash-stats.mozilla.com, saying that "Your report is being processed". *DID NOT GET PROCESSED* When it is finished processing, close the report tab. *DID CLOSE TAB*

[-- Report was not processed. --] [-- Got this instead: --] [-- You're seeing this page because the crash report you selected was held back from submission. For statistical purposes, we don't need every crash report and sometimes we decline the submission of a crash report as a form of throttling. If you'd like to see your crash report, type about:crashes into your location bar and your report will be automatically submitted to our server where we'll give it priority processing. Thank you for reporting your crashes. --]

X=Didn't need to do these: X=If you can't open Firefox because it crashes at startup even in Safe Mode: X=Click the Windows Start button, and press Windows Key + R. Type in "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" (including the quotation marks) and click OK. X=In the resulting folder will be a text file for each crash report you have submitted. Using the View menu, arrange them by date to find out which is the newest file; and double-click on it to open it.

- 3bc5f65b-cda6-4f7a-8bd3-b8da9ee6859a = 1/15/2018 2:46 PM -
  • Unable to obtain Long Report or Report ID ("bp-...)

Click this link to ask for help with your crash. Note: This link is only valid for help with crashes. Create an account. Fill out the Details section of the next page with as much information you have about the crash. Include any of the steps you completed above, like updating Firefox or testing for the crash in safe mode. Copy the long Report ID number you've got above for the latest crash (looks like bp-…) and paste it into the "Details" section. Click the green Automatically add button to submit additional troubleshooting information.

  • SELECTED IMAGE TO UPLOAD:Twirly never finished. Can't tell if image was properly sent.*VERY BAD SITUATION*

Finally, click the Post Question button.

We know that providing all this information is time consuming but it will make it much easier for our volunteers to help you.

=========

Things done for "hang" resolution: Open your profile folder: Click the menu button Fx57menu , click Help and select Troubleshooting Information. The Troubleshooting Information tab will open. Under the Application Basics section, click on Open Folder. Your profile folder will open. X=Note: If you are unable to open or use Firefox, follow the instructions in Finding your profile without opening Firefox.

Click the Firefox menu Fx57Menu , then click Exit.

  • WERE NONE TO RENAME* Locate and delete the sessionstore.js file and any copies, such as sessionstore-1.js, sessionstore-2.js.

* sessionstore.jsonlz4 = did not delete, similar were in sessionstore backups folder *

==========
In the Firefox profile folder, find and rename the files places.sqlite to places.sqlite.old and places.sqlite-journal to places.sqlite-journal.old (if it exists). *DID TWICE: 1) YESTERDAY AND 2) TODAY*

To rename a file, right-click on it and select rename from the menu. Then add .old to the end of its name. Finally, reopen Firefox.

==========

so if this turns out to be not clear enough, and i try anything else of your suggestions but still have problems relying on this version of FF (with no such problems with all previous updates etc.) i am totally out of ideas and energy reserves. i like FF57.0.4. i normally have c4 windows with c60 total tabs while working, plus openofficecalc, plus tbird, plus calc.exe, plus couple of notepad.exe docs ... losing my religion.

Asked by notanotherhero 2 years ago

Last reply by notanotherhero 2 years ago

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tabs below

(Removed beta link to 28. -m) All the current changes for firefox seem oriented towards the tab computer market but unfortunately these tab computers are way to slow and … (read more)

(Removed beta link to 28. -m)

All the current changes for firefox seem oriented towards the tab computer market but unfortunately these tab computers are way to slow and underperform compared dramaticly compared to my desktop computer. Having tabs below is what makes my system functionality and workflow perform at its best. I often have up to 100 tabs open at a time when doing research but with every change by firefox this ability is more and more taken away. from right click send emails and now tabs cant be placed below its time for firefox to decide if its time for two different versions of there product to be made. One for the desktop and a seperate version for tablet computers. Having tabs above the address bar is just plain stupid when you have 100 tabs open ie it just doesnt work. My pc has 64 gigs of ram and a 6 cor processor and with every itereation of firefox for the past 4 years my ability to use the ability of my PC has been more and more removed. I seem to have no choice but to revert to an earlier version of firfox in order to at least keep some of the former functionality. I dont use touch functionality and yet the latest version seems complllletelly oriented towards touch computers and thats great but its been done at the expence of people like me who will never use this type of feature. Time to creat two seperate versions of Firfox one for people like me who have realy powerfull computers and many many many tabs open at a time and one for the tablet pc touch people who only have 1 or 2 tabs open at a time.

Asked by ikeepbees 6 years ago

Last reply by the-edmeister 6 years ago

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When does FF save my Windows and Tabs Configuration?

I am using FF 31.0 on Windows 7 Professional 32-bit. I have a number of FF windows open, one for each project on which I am working. There are some tabs in wndows that … (read more)

I am using FF 31.0 on Windows 7 Professional 32-bit. I have a number of FF windows open, one for each project on which I am working. There are some tabs in wndows that I do not want any more. So I either close those tabs or go to other URLs in those tabs. I then cleanly exit FF. But when FF is restarted, the tabs that I had closed or changed URLs re-appear, as if I had done nothing to delete or change them. I assumed that FF, when it exited cleanly, would save all of my current windows and tabs settings, and when I "restored my previous session", I would get the same windows and tabs that I had when I cleanly shutdown. But this is not the case. How do I tell FF to save my current window and tab settings? Thanks.

--Barry Finkel

Asked by bsfinkel 6 years ago

Last reply by jscher2000 6 years ago

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problems connecting to local librairy website after installing norton security

it's a public wifi but uses encrypted WEP. I can immediately connect to the building next door which is an unprotected public wifi. very strange and occured after I insta… (read more)

it's a public wifi but uses encrypted WEP. I can immediately connect to the building next door which is an unprotected public wifi. very strange and occured after I installed Norton Security last december. I haved checked laptop and wifi unit and they are ok. HP pavillion dv6 with Broadcom internal wifi.

Asked by benttwo 2 years ago

Answered by FredMcD 2 years ago

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PR_CONNECT_RESET_ERROR for google, facebook, youtube...

Hi everyone, on my Dell laptop I suddenly started getting a PR_CONNECT_RESET_ERROR a few days ago when trying to access websites like google, facebook, youtube etc. Other… (read more)

Hi everyone,

on my Dell laptop I suddenly started getting a PR_CONNECT_RESET_ERROR a few days ago when trying to access websites like google, facebook, youtube etc.

Other websites like ebay, amazon or tripadvisor work. The problem also occurs with Chrome and IE.

I have checked date and time, run all troubleshooting programs, restarted router and laptop, cleared cache and cookies and deactivated the windows defender firewall. I have no other security software installed.

Now I am all out of ideas. Can anyone help?

Thanks Kim

Asked by a2723816 1 year ago

Last reply by McCoy 1 year ago