Showing questions tagged: Show all questions

mp4 replay

I have an mp4 (h264 AAC) video of 37MB which plays acceptably from my website in Safari, Chrome and Edge, but when played in Firefox (my default browser) the sound and pi… (read more)

I have an mp4 (h264 AAC) video of 37MB which plays acceptably from my website in Safari, Chrome and Edge, but when played in Firefox (my default browser) the sound and picture synch is significantly seperated. When the video is compressed to 26MB it suffers some expected loss of sound quality but plays with near perfect lip synch. What is the issue with playback ?

Asked by wwdjw 4 days ago

Last reply by jonzn4SUSE 3 days ago

Firefox crashes when logging in to gmail

For several weeks now, whenever I try to log in to a google account, Firefox crashes. The crash happens on the screen where you enter your email address, before the page … (read more)

For several weeks now, whenever I try to log in to a google account, Firefox crashes. The crash happens on the screen where you enter your email address, before the page where you enter your password. I start to enter my email, and about 3 letters in to typing my entire browser freezes. The crash also happens in troubleshooting mode, so I know that it isn't a problem with one of my plug-ins. This isn't an urgent issue, I can get by with the gmail accounts that are already logged in, but it is really annoying.

Asked by samhunt0212 2 weeks ago

Last reply by jonzn4SUSE 3 days ago

severe performance issues

Hi, I have been using Mozilla for decades. In the last few weeks, the browser is constantly crashing. I heard there were some large scale denial of service attacts on … (read more)

Hi,

I have been using Mozilla for decades. In the last few weeks, the browser is constantly crashing. I heard there were some large scale denial of service attacts on Mozilla and I feel like I am seeing the effects. My browser is upto date so that isn't the issue. Is there anything I can do? If it doesn't get better soon I will have to switch to Chrome or worse :-( YUK! I love you guys and really hope there is a solution.

Asked by dontspamme 4 days ago

Last reply by jonzn4SUSE 3 days ago

gmail

My gmail mail account does not pull up on firefox ,works on Microsoft Chrome Brave . 3 days and counting . This the 2nd time I lost the ability to have something work. Th… (read more)

My gmail mail account does not pull up on firefox ,works on Microsoft Chrome Brave . 3 days and counting . This the 2nd time I lost the ability to have something work. The last thing last week was my Metamask Wallet was not loading I had to reinstall it.Thanks Stephen Machlica

Asked by Stephen Machlica 5 days ago

Last reply by jscher2000 - Support Volunteer 4 days ago

Sent email storage

When I send an email using Gmail, Firefox stores a copy in "Sent Mail", another copy in "Sent", and another copy in "All mail" . Why is this and how can I stop this? Or … (read more)

When I send an email using Gmail, Firefox stores a copy in "Sent Mail", another copy in "Sent", and another copy in "All mail" . Why is this and how can I stop this? Or how can I delete two of the duplicated storage locations? Thank you

Asked by Handymanbill 5 days ago

Last reply by James 4 days ago

Save and fill payment methods is not working

I have payment methods saved. On payment sites, I click on the CC# input box, and I am given the option to use one of my saved payments. I mouse-over payment choice, and … (read more)

I have payment methods saved. On payment sites, I click on the CC# input box, and I am given the option to use one of my saved payments. I mouse-over payment choice, and it populates the input boxes with the correct information, however once I actually click the payment method, the payment method and all the input boxes are cleared of all contents. I am therefore forced to enter payment information each and every time I want to use it. The Fill Payment method isn't working.

I have reentered and verified the saved payment method several times.

Asked by scot.mcpherson 5 days ago

Last reply by jonzn4SUSE 5 days ago

Unresponsive Firefox send tab to device

I have a situation where I constantly have to send tabs from mobile Firefox to desktop Firefox. So I use Send tab to device feature. But when sending, manually clicking o… (read more)

I have a situation where I constantly have to send tabs from mobile Firefox to desktop Firefox. So I use Send tab to device feature. But when sending, manually clicking on the Synchronise now button in the Account menu of the toolbar of the receiving device is often needed, or else it would take a while for the tabs to be received. But I find that annoying and unintuitive.

Is there a solution for it? For instance, syncing Firefox devices more often, maybe just for the sending tabs feature because sync-now also syncs history, and bookmarks.

Asked by Nay 2 months ago

Last reply by jonzn4SUSE 5 days ago

I cannot open pages/websites in Firefox

Starting last night, every time I try to open a page/website in Firefox the page times out and an hourglass symbol and the words "New Tab" appear in the tab. In addition,… (read more)

Starting last night, every time I try to open a page/website in Firefox the page times out and an hourglass symbol and the words "New Tab" appear in the tab. In addition, clicking on one of my bookmarks doesn't work either and nothing happens in that case. Any ideas?

Asked by fwolfe7 6 days ago

Last reply by jonzn4SUSE 6 days ago

Can't log into sites that used to work

Recent issue (Nov/24): when logging into some sites I've used before, the Send, Pay etc button doesn't do anything. If I do the same login on Chrome, it works. Also findi… (read more)

Recent issue (Nov/24): when logging into some sites I've used before, the Send, Pay etc button doesn't do anything. If I do the same login on Chrome, it works. Also finding Hotmail too sluggish to use on Firefox and forced to use that on Chrome as well.

Asked by VictoriaAvatar 1 week ago

Last reply by jonzn4SUSE 1 week ago

MFA don't work with SSO Firefox

Good morning after on option https://support.mozilla.org/en-US/kb/windows-sso MFA does not work, does not ask for authentication, login to o365 why is this happening … (read more)

Good morning

after on option https://support.mozilla.org/en-US/kb/windows-sso

MFA does not work, does not ask for authentication, login to o365 why is this happening

Asked by spie.michal 1 week ago

Last reply by Shohruh O'ralov 1 week ago

Unable to View/Print FedEx Invoices

FedEx updated their website and you can't see the legacy site anymore. I am not able to view/print FedEx invoices on Mozilla - but it works on Microsoft Edge. Why can't I… (read more)

FedEx updated their website and you can't see the legacy site anymore. I am not able to view/print FedEx invoices on Mozilla - but it works on Microsoft Edge. Why can't I view/print from Mozilla?

Thanks for your help!

Asked by Jenturnr 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago