Showing questions tagged: Show all questions
  • Archived

How can I get WebAdvisor to work for a Google search in Windows 7?

On both my Windows 10 machine and my Windows 7 machine, I am using Firefox Quantum 62.0.2 and the information at Tools>Add-on>Extensions says that McAfee WebAdvisor… (read more)

On both my Windows 10 machine and my Windows 7 machine, I am using Firefox Quantum 62.0.2 and the information at Tools>Add-on>Extensions says that McAfee WebAdvisor 6.0.0.136 is enabled.

I get the McAfee WebAdvisor green icons to show up for a Google search on my Windows 10 machine. However, I cannot get them to show up for a Google search on my Windows 7 machine.

Why do I get the green icons in a Firefox Google search on the Windows 10 machine, but I do not get them on the same search on the Windows 7 machine??? Google is a default search engine for Firefox on both machines.

I might add that I get the green icons for a Bing search on both the Windows 7 and the Windows 10 machine. Bing is also a default search engine on both machines. But, only Windows 10, and not Windows 7, will show the green icons in a Google search. This is strange!! What can I do to get them to show up in the Firefox browser Google search on Windows 7??

I read a post there dated 9/21/2018 that said Firefox 62 doesn’t support WebAdvisor. But that doesn’t seem to be true, 1) McAfee WebAdvisor is listed as an add-on; 2) I get the green icons when I do a Bing Search on my Windows 7, and I get the green icons when I do a Bing search AND a Google search on my Windows 10. It’s only a Google search on Windows 7 that does not produce them. What can I do to get them to show up for a Google search in Windows 7?

Asked by KYKaren 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

The connection is not secure

When I open up Firefox, the main page is a kind of Russian languege page, I downloaded a file contains a few Russian programs, I try to uninstall them, but I can't find t… (read more)

When I open up Firefox, the main page is a kind of Russian languege page, I downloaded a file contains a few Russian programs, I try to uninstall them, but I can't find them in my uninstall panel, then if I open a new tab it will say :"The connection is not secure." Is there a way I can reset it to the default setting? Or how do I remove the Russian thing, is probably that program runes my connection

Asked by Eb_trolls 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

How do I remove .hemailaccessonline.com from Firefox

Every time I open a new tab in Firefox it opens to this website - .hemailaccessonline.com. I have tried removing it from my computer using Malwarebytes but that program d… (read more)

Every time I open a new tab in Firefox it opens to this website - .hemailaccessonline.com. I have tried removing it from my computer using Malwarebytes but that program doesn't identify the website as malware. How can I remove it?

This is what my new tab looks like.

Asked by SteveR19 3 years ago

Last reply by Happy112 3 years ago

  • Archived

Firefox Exploit Screen-Captures

Hi guys, Well, I think I bring here a very interesting thing for the Mozilla team. I found I have some sort of exploit which takes screen captures whenever I click on any… (read more)

Hi guys, Well, I think I bring here a very interesting thing for the Mozilla team. I found I have some sort of exploit which takes screen captures whenever I click on any web page. It is specially active whenever you are entering sensitive information like when I log-in onto site accounts, o whenever I check something on the bank. I checked processes using process explorer, and everything points at Mozilla being very active and nothing else. I check the creation of those screen captures and they are always, there. I normally kill every process which is not necessary, and the ones left are just essential. I ran several bootable antivirues like Eset, Kaspersky and Bitdefender and they don't detect anything weird. I removed from a bootable CD all temp files this "thing" creates while making files and take snap of my screen. I goes back on when you are back on Windows. I know that something was going on when on the bank site I had a AVG-antivirus alert saying that an exploit was active and gave me the option to remove it. Other than that, you don't feel a thing. As said, it goes back the alert everytime you visit the bank and some other log-ins, specially while banking. I also disable all Firefox add-ons, as well as the Java on my computer -I believe there's some connection with Java here-. I have the suspicion that it is pdf/exploit coz I saw a glimpse of that name while uninstalling something which I thing was Facemoods. Not too sure how it got there. So there, guys!! I don't know where this "thing" resides, really does -it could be doing more things-, or how to get rid of it. PS: I saw a while ago that I have to mozilla folder hanging from "program files". One is mozilla.bak. I'm digging into this now. Any shed on this, you pros!! I'm not a pro myself, yet I love IT :-) Thanks a bunch in advance to anyone taking the time to solve the one big problem Firefox has and is going to have in the short run. BR F

Asked by Fistro 6 years ago

Last reply by guigs 6 years ago

  • Archived

Infected with Watch TV Now -- how to get rid of it?

The promo for it appeared on a major website and I foolishly clicked out of curiosity. Now it has reconfigured my new tab page in Firefox and apparently ditched my prefer… (read more)

The promo for it appeared on a major website and I foolishly clicked out of curiosity. Now it has reconfigured my new tab page in Firefox and apparently ditched my preferred search engine (DuckDuckGo). I've search how to uninstall it but have found nothing that fits the situation. Can anyone help?

Asked by KGil 2 years ago

Last reply by user633449 2 years ago

  • Archived

My Firefox browser has been 'taken over' by 'https://goto-searchitnow.global.ssl.fastly.net/v1/hostedsearch'... How did this happen and how di I get rid of it?

My Firefox now 'defaults' to 'https://goto-searchitnow.global.ssl.fastly.net/v1/hostedsearch?aid=5329&data=aWlkPTIwJnVpZD01MDUyMDI2Ng==&keyword'. The 'response' i… (read more)

My Firefox now 'defaults' to 'https://goto-searchitnow.global.ssl.fastly.net/v1/hostedsearch?aid=5329&data=aWlkPTIwJnVpZD01MDUyMDI2Ng==&keyword'. The 'response' is always 'nothing here'. The only way I can search now is Safari...not my favourite! How did this happen? How can I fix it? Thanks! Charley

Asked by coachcharley 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Website opens slowly on Firefox.

Hi! My website opens very slowly on Firefox , both on pc and mac. Homepage opens relatively fast, but it goes very slowly from there Chrome etc works fine. Please help … (read more)

Hi! My website opens very slowly on Firefox , both on pc and mac. Homepage opens relatively fast, but it goes very slowly from there Chrome etc works fine. Please help

Asked by Huchub 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

critical firefox update (scam website address)

Just wanted to relay the supposed address for this popup is https://oowiebest-directory-submission.org Tried to trace and failed. Appears it may be a vulnerability with … (read more)

Just wanted to relay the supposed address for this popup is https://oowiebest-directory-submission.org

Tried to trace and failed. Appears it may be a vulnerability with Windows 10 and Firefox..similar to what a fair amount of users experience with Edge but much more limited.

Experienced this 3 times in 2 weeks and I am fairly consistent in the sites I navigate. <10 on a daily basis,with 20+ hours/week activity, and the page will generally reroute to this Critical Update page while clicking on of these bookmarked sites.

Asked by tracyr_ 4 years ago

Last reply by James 4 years ago

  • Archived

MF profile is compromised with Redirecting to Advertiser virus

I reinstalled the whole PC from the scratch. Both partitions were deleted (not just formatted even!) and recreated, then I reinstalled the Windows. I downloaded a new, cl… (read more)

I reinstalled the whole PC from the scratch. Both partitions were deleted (not just formatted even!) and recreated, then I reinstalled the Windows. I downloaded a new, clean .exe from the official MF website. Installed perfectly clean MF (this was literally the first programme I installed on the PC). It was all fine until I logged into my girlfriend's account in order to synchronize the newly installed MF with her profile (bookmarks, history, etc). Then that Redirecting to Advertiser virus came up. Then I reinstalled the Windows again and repeated everything all over again. It happened again on the very same moment - when I logged in her MF account. Which, obviously, means that her account is hacked/has virus. I tried literally everything that I found on the Internet, nothing really helped. I even removed MF + deleted ALL the entries in the Registry which relates to MF. When I did clear instal of MF, I got it again. Which probably means that once I log into the compromised account, the virus goes to the PC somehow (and somewhere).

PLEASE HELP ME GET RID OF THIS THING!!! Thank you very much in advance! :)

Asked by IlkoSarafski 5 years ago

Last reply by jscher2000 5 years ago

  • Archived

Hi guys, I keep getting pop-up on Firefox new window saying "Recommended Security Upgrade, add SafeSearch Incognito fir Firefox' is this legit Mozilla product?

New tab pop's up with link : http://firefox-24111.reupd.net/protect/enable Is this legit Firefox/Mozilla pop-up or virus? Not sure if i should install this 'recommended s… (read more)

New tab pop's up with link : http://firefox-24111.reupd.net/protect/enable

Is this legit Firefox/Mozilla pop-up or virus?

Not sure if i should install this 'recommended security upgrade'?

Asked by lucky_cat 4 years ago

Last reply by James 4 years ago

  • Archived

Trojan Horse installed with firefox

I installed Firefox 59.0.2 tonight, and was alerted that a Trojan Horse was installed with the crash installer app. ClamXav's Clam Sentry alerted me—and yes, the definiti… (read more)

I installed Firefox 59.0.2 tonight, and was alerted that a Trojan Horse was installed with the crash installer app. ClamXav's Clam Sentry alerted me—and yes, the definitions are updated daily.

Link to installer: https://download-installer.cdn.mozilla.net/pub/firefox/releases/59.0.2/mac/en-GB/Firefox%2059.0.2.dmg

Is this a new false-positive? Clam Sentry alerted it as a LIVE virus, so it wouldn't allow me to quarantine it—delete only.


I deleted everything, but pulled this from Console:

/Applications/Firefox.app/Contents/MacOS/crashreporter.app/Contents: OK /Applications/Firefox.app/Contents/MacOS/crashreporter.app/Contents/Resources/crashreporter.icns: OK /Applications/Firefox.app/Contents/MacOS/crashreporter.app/Contents/Resources: OK /Applications/Firefox.app/Contents/MacOS/crashreporter.app/Contents/_CodeSignature: OK /Applications/Firefox.app/Contents/MacOS/crashreporter.app/Contents/Resources/crashreporter.ini: OK /Applications/Firefox.app/Contents/MacOS/crashreporter.app/Contents/Resources/English.lproj/MainMenu.nib/classes.nib: OK /Applications/Firefox.app/Contents/MacOS/crashreporter.app/Contents/_CodeSignature/CodeResources: OK

Checking {

   MallocNanoZone = 0;

}

for pattern .*

/Applications/Firefox.app/Contents/Info: Trojan.OSX.Flashback FOUND Live Infections Found: 1 Checking {

   MallocNanoZone = 0;

}

for pattern .*

/Applications/Firefox.app/Contents/Info: Trojan.OSX.Flashback FOUND Live Infections Found: 1

System: OS X 10.9.2

Full download and install of 59.0.2, not an update.

Asked by Vanessa 3 years ago

Last reply by Tonnes 3 years ago

  • Archived

how to get rid of a malware pop-up messages on MacBookPro

When I'm using Firefox, on reputable sites, this screen pops up, along with a bunch of beeps. It appears to be from Firefox, but I assume it isn't. Where is coming from? … (read more)

When I'm using Firefox, on reputable sites, this screen pops up, along with a bunch of beeps. It appears to be from Firefox, but I assume it isn't. Where is coming from? Is is dangerous? How do I get rid of it?

I called Apple support, and they helped me run a scan with MalwareBytes (the scan came up clean), but the problem is still recurring. The Apple support person said to contact Firefox.

Asked by PamCC 2 years ago

Last reply by Ollie 2 years ago

  • Archived

I am getting popups from Firefox. How can I stop it?

I keep getting popups from Firefox saying different things about Firefox. How can I stop it? They usually disappear in a few seconds, although the first one I get when I … (read more)

I keep getting popups from Firefox saying different things about Firefox. How can I stop it? They usually disappear in a few seconds, although the first one I get when I first open Firefox requires me to click an X in the corner to get it to go away. Very annoying.

Asked by sueastro 2 years ago

Last reply by the-edmeister 2 years ago

  • Archived

browser search hijack

Current situation: My Firefox brower search default is Google. But it has settled into a pattern of being is hijacked to a site named primeinfospot.com. Initially, the s… (read more)

Current situation: My Firefox brower search default is Google. But it has settled into a pattern of being is hijacked to a site named primeinfospot.com. Initially, the search redirection was to several different sites, but now it is just one site. This might be a result of my attempts to remove the hijacker. Chrome and Safari browsers are not hijacked.

Cause: Attempting to get a better corded connection between my Galaxy and MacBook, I downloaded a file named Android.zip from http://d-h.st/nl5l#!/ This included an install of ADB and Fastbooks. This led to an attempted auto-download of Flash, which I rejected. My browser search then was hijacked first to a number of different sites: readysoft, ikolag, ncontentdelivery, everydayconsumers, primeinfospot, search-switch.

Attempts to remove: Looked through plug-ins and extensions in Firefox, but couldn't find anything that looked like the hijacker. Uninstalled/reinstalled Firefox. Scanned with Malwarebytes (report= clear), Went to Mac hard drive > Applications > Library and uninstalled any files installed on Ocotber 24th (when the problem started).

Asked by PabloSkilz 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

confirm account not from my ip address

sign in stated my password was not correct... sent confirm sign in email... not my ip address not even my city... and have issues with site I got on that I think has hac… (read more)

sign in stated my password was not correct... sent confirm sign in email... not my ip address not even my city... and have issues with site I got on that I think has hacked my computer... paid for mylife.com and have called 6 times now... and same lady states she is all departments...and cannot get logged off site and states site is not secure... I have most limited knowledge of computers... and feel this is an extension of a hacking two weeks ago... had to pay micorsoft and still not completely restored... however, right now concerned about firefox and no one to help and microsoft will not.. and I cannot confirm sign in on Mozilla and I cannot change my password for some sort of protection... someone please.. this old gal is in a panic... this site https://www.mylife.com/idp-match-process.view?&bypassMatching=false&redirectURL=%2Fsite%2Fob%2Finit%2Fidentity-premium.view%3FflowId%3Didentity_flow20... do not understand any of this... however went into settings and blocked all I could until I can get some help .

Asked by mr aak 3 years ago

Last reply by guigs 3 years ago

  • Archived

When I update firefox, Norton blocks Web attack: Malicious Javascript Website 15 and says the source is going after firefox.exe?

This happens when I update firefox and it goes after firefox.exe. Norton blocks it and says no further action is necessary. What isgoing on? It says the attack was resu… (read more)

This happens when I update firefox and it goes after firefox.exe. Norton blocks it and says no further action is necessary. What isgoing on? It says the attack was resulted from C:/Program Files(x86)\Mozilla Firefox\firefox.exe  ???

Asked by marv6 3 years ago

Last reply by James 3 years ago

  • Archived

How to remove adware happy luck club webpage redirect that I'm infected with and malwarebytes can't find

As I'm browsing a website, any website, I get redirected to a happy luck club sire congratulating me on being chosen for this or that. Some type of adware obviously. Can'… (read more)

As I'm browsing a website, any website, I get redirected to a happy luck club sire congratulating me on being chosen for this or that. Some type of adware obviously. Can't find it, malwarebytes can't find it, Adware Cleaner can't find it. I don't see it under Firefox extensions, plugins or anything like that. So I've run out of options on how to get rid of it permanently.

Asked by JV 1 year ago

Last reply by orange2dope 1 year ago

  • Archived

Firefox blocks Software-Download from my homepage (False positive detection)

I offer the learning software CompuLearn Englisch. Actually it is not possible to download my software using Firefox. When I try to download this setup-file: https://comp… (read more)

I offer the learning software CompuLearn Englisch. Actually it is not possible to download my software using Firefox. When I try to download this setup-file: https://compulearnonline.de/englisch/CompuLearn_Englisch_Net40_Setup.exe the download is blocked. This is a false positive detection.

What can be done to solve this problem?

Marianne Ottenhaus info@compulearnonline.de www.compulearnonline.de

Asked by Ottenhaus 2 years ago

Last reply by FredMcD 2 years ago