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  • Archived

Bitdefender: suspicious connection blocked involving Firefox - signature-2.cdn.mozilla.net

Each morning, when I first cold boot my computer, the moment I open my Firefox browser, I receive numerous (10+) identical error messages from Bitdefender: Suspicious con… (read more)

Each morning, when I first cold boot my computer, the moment I open my Firefox browser, I receive numerous (10+) identical error messages from Bitdefender:

Suspicious connection blocked: Feature: Online Threat Prevention

firefox.exe attempted to establish a connection relying on an unmatching security certificate to content-signature-2.cdn.mozilla.net. We blocked the connection to keep your data safe since the used certificate was issued for a different web address than the targeted one.

Question: Is this ACTUALLY coming from Firefox? If so, please match your security certificates! If that's impossible due to a technical issue, then please email me your confirmation so that I can add an exception to Bitdefender.

Question: If it's not coming from Firefox, please email me, letting me know what additional system information you require so that we can get to the bottom of who/what is masquerading as Firefox while attempting to establish an unauthorized Internet connection from my computer.

HP Envy laptop, Windows 10 OS, latest update.

This has been occurring for several months.

Thank you for your time.

Asked by swamper 8 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

  • Archived

Hacked and Changed Firefox - proof in my Firewall

Hi While doing online banking (with Firefox, which I have on very high security settings), my computer began to partially freeze. I signed-out and then my computer was fr… (read more)

Hi While doing online banking (with Firefox, which I have on very high security settings), my computer began to partially freeze. I signed-out and then my computer was frozen and I powered-off the computer for safety. I started it again, and found that someone had replaced my Firefox with another version that had all of my settings removed. This was not an UPDATE by Firefox and I proved this. I checked my FIREWALL and some by the name of Igor Pavlov somehow was able to pass by my Kaspersky firewall; and, when I expanded his name, the evidence that he had indeed altered my Firefox (and perhaps more than once) was before my eyes! Shocking that he was able to alter my Firefox. Please see attachment.

Despite "denying" him in my firewall, I seem to continue to have problems with Firefox (freezing at times), even though I uninstalled the version that he put on, and reinstalled Firefox (which kept all of my old settings, as it always does with I reinstall or when updates are done). I am afraid to use Firefox right now, unfortunately.

At this point I want to entirely clean Firefox from my computer so that a reinstall does not recognize my past settings or anything else. Then reinstall fresh to see if that helps.

Do you have any other suggestions?

Thanks very much,

TJ

Asked by tylerstanley7 6 months ago

Last reply by FredMcD 6 months ago

  • Archived

Hacked browser account

Hi, I've had a Firefox account taken over and removed as primary account holder. Can't seem to find anywhere to report this issue to Mozilla. Had to set up another accou… (read more)

Hi, I've had a Firefox account taken over and removed as primary account holder. Can't seem to find anywhere to report this issue to Mozilla. Had to set up another account to ask this question. Any help would be appreciated. Thanks Graeme

Asked by graemekal 6 months ago

Last reply by FredMcD 6 months ago

  • Archived

Firefox unable to detect malicious websites

Firefox is unable to warn me of malicious websites like: https:// financeonline. to/in-en-azim-hashim-premji-loop/ ?header=logo&sxid=a3k8k1w6z21u&ttorigin=a3k8k1w… (read more)

Firefox is unable to warn me of malicious websites like: https:// financeonline. to/in-en-azim-hashim-premji-loop/ ?header=logo&sxid=a3k8k1w6z21u&ttorigin=a3k8k1w6z21u&fbclid=IwAR2Dg3DQ5KSRRxmq3kQS46qbtIC15_m_8lVXNP2Pbjtnxy47QI1EC8vOOzA

Whereas MS Edge Defender Screen did a wonderful job, and also Norton safe web did well in this regard.

Asked by Hellfire 7 months ago

Last reply by jscher2000 - Support Volunteer 7 months ago

  • Archived

how do i get rid of the clicktripz.com window?

There is a clicktripz.com window that has started opening whenever Firefox is started. It is not a tab, it is a pop-behind window which is now popping in front. … (read more)

There is a clicktripz.com window that has started opening whenever Firefox is started. It is not a tab, it is a pop-behind window which is now popping in front.

Asked by Tommyboy 7 months ago

Last reply by jscher2000 - Support Volunteer 7 months ago

  • Archived

Virus in downloaded Installation program

Mozilla Installer Down Load Has a Virus!!!!!!! Luckily my AVG Caught it! Down Loaded Update and had to "Revert to an earlier time" to remove updates. Was instructed afte… (read more)

Mozilla Installer Down Load Has a Virus!!!!!!! Luckily my AVG Caught it! Down Loaded Update and had to "Revert to an earlier time" to remove updates. Was instructed after GO BACK to Install complete new version, but Installer has virus (on Open) Use This for my Bank Account From Chase, but Chase WON'T let me use older version of your Browser. Running Win 7

H E L P !!!!!!

Lanna

Asked by lannababe126 7 months ago

Last reply by cor-el 7 months ago

  • Archived

Search Pulse Browser Hijack

Hello, I have tried everything on the internet and I cannot get rid of the Search Pulse hijack malware in my Firefox browser, I am using an up to date MAC. Thanks, Miles … (read more)

Hello,

I have tried everything on the internet and I cannot get rid of the Search Pulse hijack malware in my Firefox browser, I am using an up to date MAC.

Thanks, Miles

Asked by molson12 7 months ago

Last reply by FredMcD 7 months ago

  • Archived

Crashing causing search engine change

Hi Guys, Firefox crashes now and then, and when it does, it changes my default search engine. When this happens, "Browser Default" is added to 'search Shortcuts' and sele… (read more)

Hi Guys, Firefox crashes now and then, and when it does, it changes my default search engine.

When this happens, "Browser Default" is added to 'search Shortcuts' and selected.

To revert back to Google, it has to be selected, and removed.

I have come to the conclusion, that this is a deliberate action, caused by some form of Malware or similar, as it is the only thing that appears to change, and always happens when Firefox crashes.

On the other rare occasions that Firefox crashes, it returns asking to return to previous sessions, and does so without issue - these crashes are extremely infrequent, however, the previous example is like clockwork.

Hoping you can help.

Cheers, Brad

Asked by brad50 7 months ago

Last reply by FredMcD 7 months ago

  • Archived

firefox hijacked

I clicked on an ad on my local news site and got cryxos hijacking firefox. windows 7. Microsoft security essentials does not catch it but adaware does catch it. The probl… (read more)

I clicked on an ad on my local news site and got cryxos hijacking firefox. windows 7. Microsoft security essentials does not catch it but adaware does catch it. The problem is that it keeps coming back. Is my next step to uninstall firefox and reinstall it?

Asked by nommn 7 months ago

Last reply by FredMcD 7 months ago

  • Archived

Got hacked by the add-on called Safepal Wallet!!

Dear Supportteam, Today I browsed true the add-on list of Mozilla Firefox I was searching for Safepal wallet extension to use my cryptocurrency wallet also in the webbrow… (read more)

Dear Supportteam,

Today I browsed true the add-on list of Mozilla Firefox I was searching for Safepal wallet extension to use my cryptocurrency wallet also in the webbrowser. So my searching ended on the following page: https://addons.mozilla.org/nl/firefox/addon/safepal-wallet/ After I installed this extension and logged in with my credentials it was not working. 8 hours later I checked if my funds were still save on my phone software wallet also from Safepal I saw nothing $0,- balance I was deep in shock I saw my last transactions and saw that my funs ($4000,-) were transferred to another wallet. I could not believe it an add-on that is deployed in the add-on list of Mozilla Firefox. Is there no any audit department that is checking every add-on and test it before it get listed on the official add-on store of Mozilla Firefox. Can you please have a look into this add-on before there will be a massive amount of people getting scammed. And also have a look into the developer identity I have found the IP-address of the developer by tracing the mail address. Please have a look into it and maybe their is a solution to help me out.

Asked by cali-cpt 8 months ago

Last reply by FredMcD 8 months ago

  • Archived

C&C Callback Address [Malware !!]

Im used Firefox (v91.0.2 32bit) on Windows 10 Pro and anti-virus (Trend micro) alert has malware on FF to open website. im open https://www.cloudflare.com and then my use… (read more)

Im used Firefox (v91.0.2 32bit) on Windows 10 Pro and anti-virus (Trend micro) alert has malware on FF to open website. im open https://www.cloudflare.com and then my use Google Chrome to open https://www.cloudflare.com and the anti-virus not alert warning. The Admin talk to me firefox has malware.!!!! (sorry for bad Eng.)

Asked by khao_lek 8 months ago

Last reply by FredMcD 8 months ago

  • Archived

Firefox on debian linux keeps depositing a windows virus in its cache.

Firefox on Debian Linux with no modules or extensions enabled keeps installing a windows virus in it's cache. Other browsers don't do this so it's something with firefox.… (read more)

Firefox on Debian Linux with no modules or extensions enabled keeps installing a windows virus in it's cache. Other browsers don't do this so it's something with firefox.

Asked by dayscondor 9 months ago

Last reply by James 9 months ago

  • Archived

search marquis

Hallo everyone! i have now a couple of days (search marquis) coming up when i start Mozilla :( I have on my Macbook MacAffe protection, but i dont know how to get out thi… (read more)

Hallo everyone! i have now a couple of days (search marquis) coming up when i start Mozilla :( I have on my Macbook MacAffe protection, but i dont know how to get out this Search Marquis ... Pls can anybody help me with that ?

Asked by sparta.panos1 9 months ago

Last reply by FredMcD 9 months ago

  • Archived

Remove sneakily installed saving option of download

Hi guys, I don't know when and how exactly this thing was added to my firefox behind my back, I don't like it, I don't like Baidu Pan either but I have to use it. I check… (read more)

Hi guys,

I don't know when and how exactly this thing was added to my firefox behind my back, I don't like it, I don't like Baidu Pan either but I have to use it.

I checked the extensions and add-ons, nothing suspicious was found.

Can you please help me remove it?

Asked by 865285807 9 months ago

Last reply by FredMcD 9 months ago

  • Archived

How do I remove FreeTestNow from my PC without buying a phony antivirus program?

Tell me how to remove FreeTestNow from my PC. Mozilla Firefox: Click the Menu button (three bars) on the right upper corner of the screen Select "Options" and clic… (read more)

Tell me how to remove FreeTestNow from my PC.

Mozilla Firefox:

   Click the Menu button (three bars) on the right upper corner of the screen
   Select "Options" and click on "Privacy & Security" in the toolbar on the left hand side of the screen
   Scroll down to the "Permissions" section and click the "Settings" button next to "Notifications"
   In the opened window, locate all suspicious URLs, click the drop-down menu and select "Block"

I see no """Options""" when I click the Menu button so I can't remove FreeTestNow from my PC (Catch - 22?)

So how do I get to """Options""", then scroll down to the "Permissions" section?

Thank you for your help.

David Sicks

Asked by franklin_6 9 months ago

Last reply by FredMcD 9 months ago

  • Archived

new https "trusted partner" redirect opt out

I want to opt out of the new (slower than molasses) "trusted partner redirect" Firefox gave me ONE chance for 3 seconds before closing the option window. This has resulte… (read more)

I want to opt out of the new (slower than molasses) "trusted partner redirect" Firefox gave me ONE chance for 3 seconds before closing the option window.

This has resulted in slowing down an already too slow event in Firefox. This is why users are going to chrome.

It's a great idea as an option. Not a great idea to force it on users.

Thanks for your help,

Asked by BertD FireFox 9 months ago

Last reply by jscher2000 - Support Volunteer 9 months ago

  • Archived

A duplicate page designed just like Firefox Addons, keeps installing an extension without permission.

I was searching for some music online, and I came across a website. It redirected me to a duplicate page, that is designed exactly like Firefox Addons. Now that site auto… (read more)

I was searching for some music online, and I came across a website. It redirected me to a duplicate page, that is designed exactly like Firefox Addons. Now that site automatically loads whenever I open my Firefox browser and keeps installing an addon without any permissions, even if the "Get addon" button isn't clicked. The URL of the site is https://black-mode-for-browser.site/Dark%20Fox%20%E2%80%93%20Get%20this%20Theme%20for%20%F0%9F%A6%8A%20Firefox%20(en-US).php. Please beware before checking on this link.

Asked by S Balaji 9 months ago

Last reply by FredMcD 9 months ago