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  • Archived

FF displays the formatting (alignment & spacing) of body text incorrectly.

On my iWeb built website www.silverspirit.ca , the Hoefler Text body copy displays as formatted in Safari but recently is not displaying properly in FF. I have Minimum fo… (read more)

On my iWeb built website www.silverspirit.ca , the Hoefler Text body copy displays as formatted in Safari but recently is not displaying properly in FF. I have Minimum font size: None and 'Allow pages to choose their own fonts, instead of my selections above' selected. I refreshed FF and tried restart with Add-ons disabled; but still the body text is wonky. Any suggestions please?

Asked by R_McKay 5 years ago

Last reply by jscher2000 5 years ago

  • Archived

Since upgrading to Firefox 36, preference panes will not open properly

When I open Firefox preferences, the only tab that opens is GENERAL. All the others (Tabs, Search, Content, Applications, Privacy, Security, Sync and Advanced do not ope… (read more)

When I open Firefox preferences, the only tab that opens is GENERAL. All the others (Tabs, Search, Content, Applications, Privacy, Security, Sync and Advanced do not open. The window is too small to view any of the content, "maximize" does not work, and the window cannot be resized.

Asked by Helen.of.Joy 6 years ago

Last reply by cor-el 6 years ago

  • Archived

Firefox crashes

For the last several months, my firefox crashes repeatedly when i edit within the URL field, or use cut, paste or copy features. I have tried uninstalling and reinstallin… (read more)

For the last several months, my firefox crashes repeatedly when i edit within the URL field, or use cut, paste or copy features. I have tried uninstalling and reinstalling, upgrading... nothing seems to work. HALP!!

Here is a recent crash report: AdapterDeviceID: 0x a26 AdapterVendorID: 0x8086 BuildID: 20150320202338 CrashTime: 1427774369 EMCheckCompatibility: true FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1426977834 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x a26 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 3817 StartupTime: 1427774353 Theme: classic/1.0 Throttleable: 1 URL: https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_check-to-see-if-the-crash-happens-in-safe-mode Vendor: Mozilla Version: 36.0.4 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by jmarkusoff 6 years ago

Last reply by guigs 5 years ago

  • Archived

Firefox loads unresponsive. Deleted and downloaded again. Same.

Firefox crashed when my Mac was sleeping. Restarted unresponsive, so I had to force quit. Removed icon from dock, moved Firefox to trash, emptied trash. Downloaded new… (read more)

Firefox crashed when my Mac was sleeping. Restarted unresponsive, so I had to force quit. Removed icon from dock, moved Firefox to trash, emptied trash. Downloaded new copy. Still loads unresponsive so I have to force quit. Deleted that copy too. Not enough of a gear head to understand how this is even possible, but it would appear I can never use Firefox again on this computer, unless there is a fix. Safari and Chrome continue to work fine. I figure there are some corrupted files not removed by just moving Firefox to the trash - why? - but I have no idea where they would be, or even how to go about looking for them.

2012 Mac Pro, OS X, 10.9.5

Asked by Hucbald27 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox keeps crashing multiple times a day.

Running a macbook pro late 2011 15" osx 10.9.5 Firefox version 44.02 For the past 5 months firefox is crashing multiple times a day it can be 3 crashes a day easy. I hav… (read more)

Running a macbook pro late 2011 15" osx 10.9.5

Firefox version 44.02


For the past 5 months firefox is crashing multiple times a day it can be 3 crashes a day easy. I have tried disabling all my addons,reinstalling addons, reinstalling firefox, deleting my profile none has had an effect.

It can crash watching youtube,browsing the internet or on a website there does not seem to be any consistent factor (ie it only crashes on youtbe).


This is a crash report i had a few days ago

AdapterDeviceID: 0x0116 AdapterVendorID: 0x8086 Add-ons: support%40lastpass.com:3.2.42,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:43.0.4,en-gb%40flyingtophat.co.uk:1.19.6,info%40youtube-mp3.org:1.0.9.1-signed,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.7.1,%7B7b1bf0b6-a1b9-42b0-b75d-252036438bdc%7D:44.1 AsyncPluginInit: 0 BuildID: 20160105164030 CrashTime: 1454906389 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1452182777 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0116GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 56258 StartupTime: 1454859833 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20160105164030","version":"43.0.4","vendor":"Mozilla","platformVersion":"43.0.4","xpcomAbi":"x86_64-gcc3","hotfixVersion":"20160128.01","architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"virtualMaxMB":null,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":42,"stepping":7,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2200,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Darwin","version":"13.4.0","locale":"en-GB"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x0116","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"scale":1}],"features":{"compositor":"opengl"}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-GB","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.startup.page":3,"browser.urlbar.userMadeSearchSuggestionsChoice":true}},"profile":{"creationDate":16482},"addons":{"activeAddons":{"info@youtube-mp3.org":{"blocklisted":false,"description":"Includes a button on any YouTube Video page that allows its users to make use of the YouTube mp3 tec","name":"YouTube mp3","userDisabled":false,"appDisabled":false,"version":"1.0.9.1-signed","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16612,"updateDay":16612,"signedState":2},"support@lastpass.com":{"blocklisted":false,"description":"Last Password you will ever need","name":"LastPass","userDisabled":false,"appDisabled":false,"version":"3.2.42","scope":1,"type":"extension","foreignInstall":true,"hasBinaryComponents":false,"installDay":16778,"updateDay":16805,"signedState":2},"{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}":{"blocklisted":false,"description":"Ads were yesterday!","name":"Adblock Plus","userDisabled":false,"appDisabled":false,"version":"2.7.1","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16482,"updateDay":16820,"signedState":2},"{7b1bf0b6-a1b9-42b0-b75d-252036438bdc}":{"blocklisted":false,"description":"YouTube High Definition is a powerful tool that will let you play all YouTube videos in High Definit","name":"YouTube High Definition","userDisabled":false,"appDisabled":false,"version":"44.1","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16482,"updateDay":16827,"signedState":2}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"43.0.4","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16458,"updateDay":16807},"activePlugins":[{"name":"Adobe Acrobat NPAPI Plug-in, Version 11.0.07","version":"11.0.07","description":"Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.07","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/vnd.adobe.pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.adobe.xdp+xml","application/vnd.fdf","application/vnd.adobe.xfd+xml","application/pdf","application/vnd.adobe.xfdf"],"updateDay":16198},{"name":"Silverlight Plug-In","version":"5.1.30514.0","description":"5.1.30514.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16206},{"name":"Default Browser Helper","version":"537","description":"Provides information about the default web browser","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/apple-default-browser"],"updateDay":16337},{"name":"AdobeAAMDetect","version":"AdobeAAMDetect 1.0.0.0","description":"A plugin to detect whether the Adobe Application Manager is installed on this machine.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-adobeaamdetect"],"updateDay":16500},{"name":"Shockwave Flash","version":"20.0.0.286","description":"Shockwave Flash 20.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16824},{"name":"Java Applet Plug-in","version":"Java 8 Update 73 build 02","description":"Displays Java applet content, or a placeholder if Java is not installed.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet;jpi-version=1.8.0_73","application/x-java-applet;version=1.4","application/x-java-applet;version=1.2.1","application/x-java-applet;deploy=11.73.2","application/x-java-applet;version=1.2.2","application/x-java-applet;version=1.3","application/x-java-applet;version=1.8","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-applet;version=1.2","application/x-java-applet;version=1.7","application/x-java-applet;version=1.4.1","application/x-java-applet;version=1.1.2","application/x-java-applet","application/x-java-applet;javafx=8.0.71","application/x-java-applet;version=1.1","application/x-java-applet;version=1.1.3","application/x-java-applet;version=1.6","application/x-java-applet;version=1.4.2","application/x-java-applet;version=1.3.1","application/x-java-applet;version=1.5"],"updateDay":16829}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.5.3","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 URL: http://www.allcorsa.co.uk/forums/showthread.php/corsa-d-engine-129562.html Vendor: Mozilla Version: 43.0.4 useragent_locale: en-GB



And this is the link to the crash report i had a few minutes ago.

https://crash-stats.mozilla.com/report/index/bf210ea1-ad96-4c7f-840c-8dcf52160222

Asked by josh1073 5 years ago

Last reply by nickolay 5 years ago

  • Archived

Crash Reporter doesn't appears after Firefox closes unexpectedly

Mostly happens playing video on YouTube No Crash Reporter for last 6 days. Also there is no recent crash files on hard drive. Than can't submit new reports The last one … (read more)

Mostly happens playing video on YouTube No Crash Reporter for last 6 days. Also there is no recent crash files on hard drive. Than can't submit new reports The last one was 1139141NEW --- Mac crash in mozInline Firefox 46.0.1 Crash Report [@ mozInlineSpellWordUtil::SplitDOMWord ] Now I updated to 47.0 Sill the same about 5 crashes a day & no new data to submit

Asked by Tomez 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox keeps asking me to restart to update to 49.0.2, but I have already updated

I'm using a Mac (OSX 10.9.5 Mavericks), and just updated to the latest version of Firefox: 49.0.2. However, every time I start Firefox, I get a prompt telling me to rest… (read more)

I'm using a Mac (OSX 10.9.5 Mavericks), and just updated to the latest version of Firefox: 49.0.2. However, every time I start Firefox, I get a prompt telling me to restart to update to the latest version (which happens to be 49.0.2). Even after clicking the "Restart" button in the prompt, it just restarts then immediately tells me to restart again.

The odd thing is, I have another user account on this machine where that is not happening. That account is using 49.0.2 and does not receive the update prompt.

Asked by symphonic_faith 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Can't see comments on ESPN

For over a week, the Facebook comments on ESPN are blank. No comments appear. I can go to the same page on my smartphone and view comments. My add blocker allows Facebook… (read more)

For over a week, the Facebook comments on ESPN are blank. No comments appear. I can go to the same page on my smartphone and view comments. My add blocker allows Facebook comments and even if I turn it off, ESPN still don't appear.

Asked by maynardrulz 3 years ago

Last reply by cor-el 3 years ago

  • Archived

Since the last firefox update, it takes over my xterm cursor after 5 seconds after every mouse click - interrupting my typing; how to fix this?

After a mouse click in the xterm window, the cursor focus is taken away from xterm by firefox after 3 seconds. It comes back after a 10 second wait and then stays in xter… (read more)

After a mouse click in the xterm window, the cursor focus is taken away from xterm by firefox after 3 seconds. It comes back after a 10 second wait and then stays in xterm. This did not happen before the latest update (version 70.0) - which also changed the logo.

Asked by wakker 1 year ago

Last reply by Danny Colin 1 year ago

  • Archived

Since I updated to Firefox 36 I have major problems with the Yahoo toolbar. Every time I sign on I get every icon they have.

The calendar icon for the toolbar is gone along with the app used to add it to the Yahoo toolbar. I should not have to spend hours trying to correct Firefox's problems. … (read more)

The calendar icon for the toolbar is gone along with the app used to add it to the Yahoo toolbar. I should not have to spend hours trying to correct Firefox's problems. FIREFOX 36 is a major disaster.

Asked by Hombart 6 years ago

Last reply by jscher2000 6 years ago

  • Archived

Problem accessing company shairpoint site after upgrading to 37.0.1

Firefox don't want to grant me access even if i put the correct password. Please see pic. It's just keep popping up even if I input correct data and finally it locks me o… (read more)

Firefox don't want to grant me access even if i put the correct password. Please see pic. It's just keep popping up even if I input correct data and finally it locks me out and I have to get it unlocked by our IT dept. This problem came with the latest upgrade to 37.0.1

Asked by fsuokko 6 years ago

Last reply by guigs 5 years ago

  • Archived

Error 2035 cannot access my large video library - works ok in Safari

Very recently (was working perfectly just a few days ago) my videos (stored on YouTube) will not play from the playlist (shockwave flash) which I have used for many years… (read more)

Very recently (was working perfectly just a few days ago) my videos (stored on YouTube) will not play from the playlist (shockwave flash) which I have used for many years and which is used all over my website with hundreds of videos. Everything still works perfectly with Safari. When I use Firefox, the thumbnail image for each video selected shows up in the display window, but has a horizontal bar with the error message in it (Error #2035) - no more information. All individually-embedded videos from the same source (YouTube) play perfectly. I have made no changes to Firefox and I have made no changes to the flash player.

I refreshed Firefox with no change. Same on all my computers, my website users are calling to complain also. Wesite is http://www.genevalutheran.ch - there are many pages with video playlists on, they all show the error 2035.

Asked by marco3 5 years ago

Last reply by cor-el 5 years ago

  • Archived

Google.uk keeps changing to Google.fr when I open a new tab. I have tried all the fixes and refreshes, reboots etc, but have had no joy. Thoughts

When I open Firefox I get Google.uk.. fine the first search in the first tab is OK, but when I open a second or further tabs and type in the search bar it automatically s… (read more)

When I open Firefox I get Google.uk.. fine the first search in the first tab is OK, but when I open a second or further tabs and type in the search bar it automatically searches in Google.fr. I have tried most fixes and refreshes etc but have no joy. I AM on a satelite link for the internet and when you do a search and scroll to the bottom of the page it says ........ "Oradour-Saint-Genest - From your Internet address - Use precise location - " very strange when I am in Devon-England-UK but IP address check says London! Any genii out there with any in-cling how I can stop it changiing to Google.fr? merci.

Asked by Anotherusername 3 years ago

Last reply by jscher2000 3 years ago

  • Archived

why is my logon screen not formatted on Firefox but it on Chrome?

I play games on a site called Pogo. Anyone can access it, and its free. BUT, just lately they have update the login page and I can no longer sign in. It works fine on my … (read more)

I play games on a site called Pogo. Anyone can access it, and its free. BUT, just lately they have update the login page and I can no longer sign in. It works fine on my wife's windows laptop, but gives an unformatted display on my Mac. use https://www.pogo.com/?sl=2 then try to use the register or the sign in link in the top right of the screen and voila.... The 2 screen views are below. They are following the same path, just different browsers. I would appreciate it if someone can help with why this happens, and what settings I can change to fix the problem.

Asked by stevekitts 2 years ago

Last reply by McCoy 2 years ago

  • Archived

I can't download & convert a video on Youtube through Firefox add-ons on Mac OS X 10.9.4

Dear, I am trying to download & convert a video on Youtube through Firefox Add-ons on Mac OS X 10.9.4. When I download there is a message: " [ JavaScript Application… (read more)

Dear,

I am trying to download & convert a video on Youtube through Firefox Add-ons on Mac OS X 10.9.4. When I download there is a message: " [ JavaScript Application ] Conversion requires an external application that appears to be missing on your system. Configure conversion ? ".

I downloaded Java and JDK for Mac but the same message still appears when I download or download & convert a video from Youtube.

Kindly would you please help me in this issue ?

NOTICE: I AM A NEW MAC USER.

Thanks and regards, Omar Bassiouny

Asked by omarbasiouny 6 years ago

Last reply by FredMcD 6 years ago

  • Archived

Hiya. Since I upgraded to Firefox 36 my MacBook Air battery has been draining horrendously quickly. Is there anything I can do to fix this?

Since I upgraded to Firefox 36 a few days ago my MacBook Air's battery has been draining at a horrendous rate when I've got Firefox open. For instance, just now when I'd … (read more)

Since I upgraded to Firefox 36 a few days ago my MacBook Air's battery has been draining at a horrendous rate when I've got Firefox open. For instance, just now when I'd not got Firefox open, my activity monitor told me I've got two hours usage, but as soon as I opened Firefox (even with not having a window open) my usage was instantly downgraded to about 50 minutes. I'm having to recharge the lappy every four hours, which is ridiculous - and wasn't happening until I installed the upgrade.

On top of that, since I installed the upgrade, Firefox has crashed at least once a day, which hasn't happened at all in the nine months I've had this MacBook Air.

This isn't like you guys! What's happened?

Asked by Cathylowne 6 years ago

Last reply by jscher2000 6 years ago