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Netflix not working Noted = The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.

Very annoying to deprive me of my preferred news source. Firefox refuses to load any link on Netflix Here is the message "The page you are trying to view cannot be sh… (read more)

Very annoying to deprive me of my preferred news source. Firefox refuses to load any link on Netflix

   Here is the message "The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem."

Please fix this or advise Thank you. David Vosbein [edited email and phone# from public community support forum]

Asked by dvosbein 4 months ago

Last reply by Kaasplank3333 4 months ago

Guardian website not loaded

For some days now the Guardian (UK journal) website can't be loaded. It's specific for Guardian, I have no such problems with other sites, and I don't have this problem w… (read more)

For some days now the Guardian (UK journal) website can't be loaded. It's specific for Guardian, I have no such problems with other sites, and I don't have this problem with Guardian with Chrome. I've erased cookies and caches, restarted my computer, to no avail. I'm using version 146.6.0 of Firefox on MacBook Pro 2020 with Sequoia 15.7.1.

Asked by Jean-Paul Herman 1 month ago

Last reply by jonzn4SUSE 1 month ago

Firefox freezes at Google sign in

Firefox freezes when I try to sign into YouTube via Google. Becomes totally unresponsive and I have to close browser. It's the only site this happens on. I have cleared t… (read more)

Firefox freezes when I try to sign into YouTube via Google. Becomes totally unresponsive and I have to close browser. It's the only site this happens on. I have cleared the cache and cookies, unchecked "Hardware Acceleration" and other recommendations from other posts. Please talk to me like I'm your Baby Boomer dad.

Asked by mbarroso 4 months ago

Last reply by Konstantina Papadea 3 months ago

customize new tab

I am trying to set up a new computer. I have customized the homepage and new windows to a preferred page, however I cannot customize the new tab settings. The only option… (read more)

I am trying to set up a new computer. I have customized the homepage and new windows to a preferred page, however I cannot customize the new tab settings. The only options for a new tab are either Firefox homepage or blank page. I am trying to find a way to have my preferred homepage open when I open a new tab.

Asked by Stabdys 5 months ago

Last reply by Agent virtuel 5 months ago

Lost of access to the email of my old mozilla accounts and i have lots of saved informations on there.

So i've lost access to my email on. my old mozilla accounts and upon logging in on a new device im being asked for a code to the email which i don't have access to anymor… (read more)

So i've lost access to my email on. my old mozilla accounts and upon logging in on a new device im being asked for a code to the email which i don't have access to anymore is there a way that my info can be synced to a new one. Thanks

Asked by Linda Mueller 5 months ago

Last reply by George Kitsoukakis 5 months ago

Who owns the various AI chatbots?

I see there is a new AI chatbot feature available on Firefox. In reading the article about the various AI providers, I did not find information about who owns each of th… (read more)

I see there is a new AI chatbot feature available on Firefox. In reading the article about the various AI providers, I did not find information about who owns each of the chatbots. That information would be helpful in deciding on which chatbot, if any, I might decide to use. Thanks.

Asked by smithjcn 5 months ago

Last reply by Paul 5 months ago

Request for Clarification on Firefox Saved Logins and Account Syncing

Dear Mozilla Firefox Support, I am seeking clarification and assistance regarding saved login details that appear in my Firefox browser, both on my laptop. The situatio… (read more)

Dear Mozilla Firefox Support,

I am seeking clarification and assistance regarding saved login details that appear in my Firefox browser, both on my laptop.

The situation is as follows:

At some point in the past, I mus thave attempted to access the Plenty of Fish (POF) dating site via the app on my iPhone. Alhtough not presently active, my iCloud account shows a history of the app being downloaded, and stored in the cloud.

I do not recall ever completing an account setup or using the service, but when I check Firefox on my laptop, I can see a username and password saved under Privacy & Security settings for POF.

I am trying to understand whether these saved credentials could have been synced between my iPhone and my laptop at the time of the attempted registration, meaning that they were stored automatically even if I did not intentionally log in on my laptop.

My specific questions are:

Do the Firefox saved logins on my laptop and my iPhone interlink automatically if Firefox Sync is enabled? (i.e., would login data entered on my phone app/browser be stored in the Firefox passwords list on my laptop?)

Is it possible to determine whether the saved username/password for POF was stored via the iPhone app/browser rather than being typed directly on the laptop?

I belive that if login attempts fail due to a non-existent or corrupted username/password, Firefox still store the login attempt details (username and password) even if the login itself did not succeed, can you confirm this? Is there a way of telling which it was failed/sucessful

This is a sensitive and personal matter, and I would greatly appreciate your guidance and any clarification on how Firefox may have stored or synced these details.

Thank you for your support.

Kind regards, A

Asked by info2810 4 months ago

Last reply by Mad Maks 4 months ago

Opt out of new AI features

Is there a way for me to opt out of any new "AI" functionality/features that would otherwise be enabled by default? Like the tab suggestions and perplexity in search. Hav… (read more)

Is there a way for me to opt out of any new "AI" functionality/features that would otherwise be enabled by default? Like the tab suggestions and perplexity in search. Having AI shoved down my throat from every corner of the internet is kind of frustrating.

Asked by kipislekkerrrrgggg 3 months ago

Last reply by Konstantina Papadea 2 months ago

autofill

I had a saved login name and password for a web site. Evidently, I had multiple saved login names and passwords. I deleted all of the saved login names and passwords usi… (read more)

I had a saved login name and password for a web site. Evidently, I had multiple saved login names and passwords. I deleted all of the saved login names and passwords using the passwords tab. But the old ones keep showing up when I try to log in. The owner recently merged with another business and changed the business name. Now my saved logins and passwords no longer work. but when I try to log in, the ones I thought I had deleted from my passwords feature keep sowing up. Too helpful except that they don't work.

The old name is on a tile on my home page - not the list that runs near the top of my home page, but the row of tiles that appears lower down in the page. How can I delete it? I would send you a screenshot of what I am talking about, but only seconds after I take a screenshot it disappears and I can't find it.

Asked by pastorabbott 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

How do I disable the "Suggest Firefox Relay email mask" option

With reference to this question: https://support.mozilla.org/en-US/questions/1439281 from 2024 The answer was this: Disable "Suggest Firefox Relay email masks to protect… (read more)

With reference to this question: https://support.mozilla.org/en-US/questions/1439281 from 2024

The answer was this: Disable "Suggest Firefox Relay email masks to protect your email address" in "Settings -> Privacy & Security -> Passwords".

But I already have this setting disabled. The popup still comes up. (BTW it's in "Preferences -> Privacy & Secutiry ->Passwords". The popup still comes up.

NO ONE IS WATCHING ME! I'm at home! (Except for that guy who sees what I do in bed /s)

Moderator note: This question has been edited to correct the link.

Asked by cdmcclellan1 2 months ago

Last reply by Denys 1 month ago

I don't want AI

Hi! I have seen that Mozilla will be moving forwards with integrating AI to Firefox. I am very uncomfortable with this, as AI poses a risk to the privacy and security tha… (read more)

Hi! I have seen that Mozilla will be moving forwards with integrating AI to Firefox. I am very uncomfortable with this, as AI poses a risk to the privacy and security that made me choose Firefox in the first place. If this is the case and AI is truly integrated (at least without an option to turn it off or opt-out completely) I will no longer use this browser and switch to something else. I enjoy Firefox so I am hoping that this will not be necessary....but we will see.

Asked by wrensthings 1 month ago

Last reply by Paul 1 month ago