Firefox Community Forum

I am in China and do not seem to be able to connect to the Mozilla Firefox VPN, to access my gmail (and other features). When I try to turn it on, I get a message: "Could not connect to VPN: Try again in a few minutes" I did this many times. Should I continue trying or is it hopeless?

Thank you

Good evening, the built-in VPN has not been working for a week, when enabled, NO sites open and the message "could not connect to the VPN" pops up, the browser is blocked completely, what to do?

I'm stuck in a loop with trying to enable VPN. Initial click on the vpn icon in the top right gives me a popup with a "Get Started" button. I clicked that and went through the authentication process (logged into my mozilla account). I then got the popup with the "Next: Turn on VPN" message. However I click on the top right icon again (as indicated in the popup) but I'm back to the icon with the "Get Started" button - then round again...

Free VPN worked for several months..now cannot open it...keeps going in a circle when I try. Many other people are having the same problem...see your list. Please help us.

I love Firefox for so many reasons. I was really excited to learn about the new VPN, but it didn't work. So I recently turned it back on and it still doesn't work. When I set it to an available country, then go to one of their websites, it still says the website is not available in my region. It still knows I'm here, and not there. What should I do? I'm thinking of buying Nord VPN, but I'd rather start here if I can.

When navigating to the site https://www.bbc.co.uk/iplayer with Firefox's built-in VPN turned on and the Location set to the United Kingdom the site still displays the message "Sorry, BBC iPlayer isn’t available in your region.". Why is this, and how can it be fixed?

I am interested in using the built-in VPN. The directions say to turn on VPN in Firefox I should go to the VPN setup prompt in the top-right corner of the Firefox toolbar, or the VPN icon. There is nothing about VPN in my toolbar. I am running 153.0.1

I would like to restrict VPN to specific sites which have privacy issues. When I turn VPN on for a site I have opened, it states it will keep it on for that site. However, as I close it and do other work, when I return to that site, the VPN is off. Instructions for VPN show how to keep it from sites, but is there a more positive way to insure it will be attached to a site? Thank you.

VPN is on. I can't access the internet. Error message is either: An error occurred during a connection to www.thewindowsclub.com. SSL received a record that exceeded the maximum permissible length.

Or: Connect to the internet You're offline. Check your connection.

I've googled the issue but it talks about ports and tunnels and going into settings. I've looked in the VPN Mozilla settings and there only seems the option to either include or exclude a website from the VPN. Nothing about different ports and testing. I've already written this message once but the VPN was on so it disconnected the internet and I lost this message! Trying a 2nd time now without the VPN

Any help? Or should I give up with it?

thanks Annie

Firefox does not recognize that it is gone too automatically update my window. I need help to put the latest VPN back into my Firefox version 153.0 bc I have tried everything AI has recommended and I still don't have it. I may have deleted the hidden files too. Should I just delete all of Firefox and download the latest version and let that update itself?

I am using Macbook Air computer with Monterey OS and part of Tahoe OS (I didn't have enough room to download it said I needed 5+ more gigs) and I was already using FireFox version 153.0 BUT I didn't know what that little VPN icon was at the top right of my screen and so I deleted it and everything to do with it. I may also have deleted the hidden files of it. I followed AI to try to recover it, but no luck. The Firefox app itself tells me I already have the latest version, but the entire VPN appears to be gone.

Not sure what else I could have accidentally deleted, but would a complete remove and re-install of Firefox be my easiest and best choice now? I can go no farther with AI, it reached a dead end. Can a Mozilla Firefox techy person please help me with the steps to do this if this is a good idea?

Please do let me know if there is a better / easier way and I can let you know if I've tried that already!

Hi, I am trying to set up the built-in vpn. I got as far as the attached screenshot but I cannot find the "... open panel and turn it on." I managed to instal? the Mozilla vpn but thats not what I am after.

Can you advise what, where is "open panel" and how to "turn on vpn"?.

Please give me step by step instructions otherwise I will get lost.

Thanks.

Using a Mac Mini OS 10.15.7 Catalina