Firefox Support Forum

1) Firefox advertised free apps when you signed up for vpn. However, when I signed up for vpn, I didn't get any apps. Did I do something wrong? Why didn't I get the free apps? 2) I don't seem to be able to add the VPN two other computers. It seems to want to sell me (Again) the VPN. I don't want to buy it again, just add my existing VPN to other computers. 3) I have some Macs that run Parallel's. Do I need to add Firefox VPN do the Windows that is running on Mac. Or, does my Mac Firefox VPN somehow protect the windows without adding a separate VPN on windows?

So I have the latest version of macOS Ventura, the latest version of Firefox, and the latest version of Roblox. Whenever I try to open a Roblox game from their website (yes, I know. Roblox now has the desktop app so you don't need the website to open a game), it opens the app, but not the link, which means it doesn't open the game :( Does anybody know how to get Firefox to open the link and not just the app? (Btw no hate on firefox)

Hello,

I had to deactivate 2FA briefly, and then attempted to use a reactivate it again. I am able to scan a QR, but when I try to enter the OTP codes that show up, I receive the following message "Incorrect two-step authentication code". This has happened with Raivo and Authy (the previous 2FA app). What is causing this?

Tab or sometimes the Firefox process crashes when playing youtube video after a while. The tab / process doesn't crash immediately but will continue playing the video for as long as almost 1hr before crash.

OS: Manjaro Linux Viedo card: Nvidia 3060.

The latest update of Firefox has rendered browsing nearly impossible . Many websites do not open at all, without showing error messages. For example, if I type google.com in the search bar and hit enter, nothing happens. I can, however, visit DuckDuckGo.com and search for Google. The search results come up as usual but if I click the link to google.com, again, nothing happens. If I search for "New York Times" on DuckDuckGo and click the link for nytimes.com the new york times website opens without a problem. Is there a solution to this?

I have noticed in the last few days that Firefox is keeping my Mac from sleeping. This seems to have started around the time of updating Firefox to version 113.0.2 which happened 4 days ago. Any thoughts on how to debug this?

Every time I do a search for services "near me" (hospitals, hotels, etc.), Firefox is using an out-of-date five-year-old location. Very frustrating! How can I change this? Anyone's help is much appreciated - I just haven't been able to find a link to help me fix it!

We use stripe as our payment processor on our website when collecting donations (https://effectivealtruism.org.au/). As of a couple of days ago, we are having multiple customers receiving the below error when they try to submit their payment (after entering all card details and completing the captcha). Stripe have advised that the issue is related to 3DS with our customers bank accounts. However, we think we have identified that this problem is actually related to customers using the Firefox browser. We have been able to process test donations with no issues using chrome but receive the same error using Firefox with the same card details.

Firefox has been working great for me for many years. I prefer it to Safari on my iMac. Suddenly it has stopped displaying my news content from Newser on my Earthlink home page. I have troubleshooted with Earthlink and they are not at fault. Also, when I use the Safari browser, I have no problem viewing Newser content on my Earthlink home page. Firefox is saying that I am not connected to the internet, which is false. Any ideas how to get back my news content on Firefox? Thanks for any ideas.

I have loaded all of my web sites and existing weak passwords. How can I get Firefox to generate the strong ones I want to use. If I ask to Edit the existing passwords it will not generate a strong one as one might expect.

1. When I go into multiple tabs (maybe 3 or 4 at a time) it all of a sudden freezes and I cannot get into any of the tabs anymore nor close/X them out. I end up having to force quit and close out all tabs I was using.

2. It is also giving me a page that I use everyday not upload all the way which has never happened to me before. I attached a photo of what that page looks like.

My Firefox change automatic change language. When restart firefox looks ok but after sometime automatic change launguage. Please check attached screenshot. I am using Mac book pro 13in version and other thing attached.

Certain site show what looks to be Chinese writing in the menu and description. Videos for those site will not play. This just happen today. Is there something going on with firefox? what would be the best fix?

Until recently, when I would capture a PCAP file from a device through the web GUI, I would be able to click on the PCAP (packet capture) file and it would open the file in Wireshark. As of this week, it stopped doing that and now only allows me to save the file and I need to look for the file and double click on it to open the file. I lose a lot of time doing that. Looked at the mime types already installed but there is no pcap to allow me to associate with Wireshark. I am running macOS Monte Rey on an M1 platform. I was working fine before.

Thanks

My Gmail is a blank screen on Firefox. I did not update or change anything. Works perfectly in chrome. I deleted and resinstalled Firefox to no avail. Firefox used to be my favorite browser, but lately glitchy with FB too. I used the tab, tried a new gmail window..

So, recently I cleared my history and cookies in Firefox. After doing this I am unable to log into Netflix with Firefox. It tells me that my password is incorrect. I can log into Netflix with Chrome and Safari. I even updated my Netflix password. Any suggestions?

Hi,

I seemed to try everything I found at the net, but since I updated to Mac OS Monterey, Chinese and other non Latin Charaters don't show up. It works with Chrome and Safari, What's the problem.

I look forward to you help asap.

Thanks, Carolyn

btw: can't upload screenshots  : (

I am a Mac user and using a second monitor display. When I move a Firefox window to the second display it doubles in size. I cannot figure out how to get it to display properly (as it displays on my original monitor). Please help.