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Removing items from dock

Hi, I've noticed that after re-inserting the dock to Firefox there were a number of internet sites I no longer use and I'm wanting to remove them without having to shut d… (read more)

Hi, I've noticed that after re-inserting the dock to Firefox there were a number of internet sites I no longer use and I'm wanting to remove them without having to shut down the dock altogether. How do I do this? Secondly how do I add to the dock new sites

Asked by andym70 4 hours ago

Full-screen video doesn't stretch to sides of display on M2 MacBook Air

The attached photos show that the video does not reach the left and right sides of the display. I know that the video not stretching to the top and bottom of the display … (read more)

The attached photos show that the video does not reach the left and right sides of the display. I know that the video not stretching to the top and bottom of the display is normal. The display is 16:10 and the video is 16:9 or 21:9 (plus, the new MacBook notch/menu bar thing). The only way to stop the issue from happening is to put the Firefox app in full-screen mode before putting a video in full-screen mode.

  • The issue is across all websites (YouTube; HBO Max; Netflix; Hulu; etc.).
  • It happens every time I launch a video in full-screen
  • The only way to avoid the issue is to put the Firefox app in full-screen first, then launch the video in full-screen
  • This issue has been happening since I got the laptop last month
  • I've checked all my extensions to ensure they aren't responsible
  • This doesn't happen in Safari or Chrome

My computer is an M2 MacBook Air; the display is set to its default resolution of 2560 x 1664. It's running macOS Monterey version 12.6 and Firefox version 105.0.1.

Asked by Michael C. 20 hours ago

Duplicate of the same device on the "Send link to" menu

I have multiple instances of the same device show up on my "Send link to" menu, even if I disconnect and reconnect them, this still happens. This happens on the Firefox b… (read more)

I have multiple instances of the same device show up on my "Send link to" menu, even if I disconnect and reconnect them, this still happens.

This happens on the Firefox browser on both MacOS and Windows.

Asked by SatsuMX 1 day ago

Firefox shows gibberish text on certain pages

After I updated my ff browser to the current version, certain websites have had their text all messed up. I first tried restarting the browser and then my computer. Next … (read more)

After I updated my ff browser to the current version, certain websites have had their text all messed up. I first tried restarting the browser and then my computer. Next I tried to purge all cookies. I then tried to remove all add-ons and then purged cookies again, but the issue still persisted.

Firefox version: 105.0.1 (64bit)

OS: Mac Big Sur 11.6

Any ideas on why this is happening or how to fix?

Asked by ericb.mueller 3 days ago

Last reply by ericb.mueller 1 day ago

Restoring everything from an previous UNINSTALLED version of Firefox on Mac

I downloaded upgrade Firefox. I clicked replace. The new version was not compatible with my operative system. I then uninstalled Firefox with Clean my Mac. Too fast. Now … (read more)

I downloaded upgrade Firefox. I clicked replace. The new version was not compatible with my operative system. I then uninstalled Firefox with Clean my Mac. Too fast.

Now I have upgraded my operative system and have the newest Firefox. It works but I have lost all my bookmarks, website history, data, cookies - everything that makes it easy. Biggest problem is some lost passwords that only my old Firefox remembers..

Is it possible to restore this somehow? Please say yes and describe me how!

Asked by ziljes 2 days ago

Last reply by jscher2000 - Support Volunteer 1 day ago

Printing

When I print a document from Firefox which has a logo, the logo becomes very enlarged so that only a fraction of it actually gets printed. This is a fairly new phenomenon… (read more)

When I print a document from Firefox which has a logo, the logo becomes very enlarged so that only a fraction of it actually gets printed. This is a fairly new phenomenon since some recent update.

Asked by lars.ec.kronlund 1 day ago

GoSquare chat text area doesn't expand beyond single line

A website I use has support chat that uses gosquare. On my desktop Mac OS FF, it only shows single line of text area no matter how much text I type. My MacBook Air FF wor… (read more)

A website I use has support chat that uses gosquare. On my desktop Mac OS FF, it only shows single line of text area no matter how much text I type. My MacBook Air FF works fine (synced and therefore has the same extensions installed). Safari, Chrome, and Brave all shows it properly. It's only the desktop Mac FF that's showing this error.

I've been opening Safari whenever I need to contact support for a while, but it's very cumbersome as FF is my main browser and one that's open all the time.

Hardware acceleration is already off on both desktop and MacBook Air so that's not the issue.

I have no idea how to read the developer codes, but enabled developer tools out of curiosity in console mode. I see bunch of yellow boxes with error messages saying:

Loading failed for the <script> with source "https://data2.gosquared.com/......." and a long line of URL.

The same message appears to be repeating about 5 to 6 times.

What could be causing this error?

Just tried doing the same on the MacBook Air and it's showing the same yellow boxes so I'm not sure even if this is a symptom of the problem.

I'm stumped. If I must, I can use other browser for the support chat feature, but if someone could point me in the right direction to get this resolved, I'd very very grateful.

Thanks.

Asked by tomcha75 2 days ago

Google Chrome

I have a tracking app on macOS Monterey that is following me around On Firefox settings I came cross some locations where I see Google Chrome like on page info about:home… (read more)

I have a tracking app on macOS Monterey that is following me around

On Firefox settings I came cross some locations where I see Google Chrome like on page info about:home or Application Basics: Google Location Service Key and Google Safe browning Key. Also, on a link called Survey where there is Google forms to fill out. I don't use Google Chrome because of the issues Google Chrome creates when I go on my the websites. Why are these Google things in Firefox and is there a way to remove them?

Mahubti

Asked by ygonzales71 3 days ago

Last reply by jscher2000 - Support Volunteer 2 days ago

How do you disable the Mozilla "advertisements" that appear on startup via configuration?

I designed a "kiosk" for work, that opens multiple tabs automatically and rotates through them. Sometimes the browser will automatically open a tab that goes to mozilla.o… (read more)

I designed a "kiosk" for work, that opens multiple tabs automatically and rotates through them. Sometimes the browser will automatically open a tab that goes to mozilla.org, which is frustrating, since it messes with the automatic rotation that I've designed for the kiosk. For example, the latest one opens to "The Tech Talk" article. As much as I don't mind those opening on my personal machine, how can I disable them for this machine? I can't use command line arguments, it has to be done through configuration / extension. I've already disabled all of the session restoring features, among a few other things, that way it can be as simple as possible, without involving human interaction at all. The machine doesn't even have a mouse or keyboard, as we remote into it to work on it.

Firefox 105.0.1 64-Bits. MacOS 12.4

Asked by gabrielrussell 3 days ago

Last reply by cor-el 3 days ago

Firefox constantly connects to old sites - Little snitch - repeat

I posted this before. My OP: == I have the latest Firefox, and use Little snitch always. Constantly, i get popups from LS, asking for FF to connect to sites that i have u… (read more)

I posted this before. My OP: == I have the latest Firefox, and use Little snitch always. Constantly, i get popups from LS, asking for FF to connect to sites that i have used previously. Many, and no apparent pattern. Please. How can i shut off this 'function' of FF pre-connecting, or whatever it is? Anyone else getting this? [link to old post: https://support.mozilla.org/en-US/questions/1348091#answer-1437370] == I am reposting, because the old one was archived, and i am still experiencing this problem. I don't know if it's a problem with FF itself. Is there a way i could check? I have addons, and i have shut them off, singly and in groups, and i always still get LS popups. My addons: AdBlocker Ultimate AdBlocker for YouTube Default Bookmark Folder Firefox Multi-Account Containers Ghostery Google analytics opt-out LocalCDN NoScript Privacy Badger uBlock Origin Laser Cat Again, all of these i have shut off at various times, and still get wanting to connect messages.

Any advice, ideas, thoughts, methods, directions would be very welcome!

Asked by harmonk 3 days ago

Last reply by jscher2000 - Support Volunteer 3 days ago

Wonky printing

When I open a PDF from my email, and try to print, the printed page is only showing an enlarged corner of the document. The I am only getting a portion of the image on PD… (read more)

When I open a PDF from my email, and try to print, the printed page is only showing an enlarged corner of the document. The I am only getting a portion of the image on PDF's I am printing from Quickbooks as well. It seems to happen only on Firefox. Is there a setting I can change or reset? Thank you

Asked by lakelocked 3 days ago

Last reply by jscher2000 - Support Volunteer 3 days ago

Request for Primary Password

All of a sudden, I keep getting a small window that pops up and wants my Primary Password. I have changed it three times and the Firefox says the change took place each … (read more)

All of a sudden, I keep getting a small window that pops up and wants my Primary Password. I have changed it three times and the Firefox says the change took place each time. Then, the pop up comes and I fill in my password and it pops up again and again and again and again. How do I get rid of this? It's driving me nuts!!!

Asked by cmgrout 3 days ago

Last reply by cor-el 3 days ago

Drop Down Menu

Before the new update of Firefox the drop-down menu would color itself a red color, if one of the options were already chosen. For example, if a webside had selectable op… (read more)

Before the new update of Firefox the drop-down menu would color itself a red color, if one of the options were already chosen. For example, if a webside had selectable options of answers in a drop down menu, and answer A already was selected, it's fillcolor/highlight would be red - ensuring the same options wouldn't be chosen multiple times.

How do I get this "feature" back?

Asked by sehested 4 days ago

Last reply by sehested 3 days ago

  • Locked

GIFs still not disabled

I appreciate the quick reply from your support staff yesterday. I followed instructions and was able to turn off the GIFs but FOR ONLY ONE TIME. As soon as I exited Firef… (read more)

I appreciate the quick reply from your support staff yesterday. I followed instructions and was able to turn off the GIFs but FOR ONLY ONE TIME. As soon as I exited Firefox, or even the current page and returned to it they were back on. How do I keep them off permanently?

Asked by luvec 4 days ago

Last reply by jscher2000 - Support Volunteer 4 days ago

Autofill credit cards is not working

Ever since I upgraded to a M1 macbook Pro I haven't been able to auto fill saved credit cards. The info is there but as soon as I select it then it disappears. I thought… (read more)

Ever since I upgraded to a M1 macbook Pro I haven't been able to auto fill saved credit cards. The info is there but as soon as I select it then it disappears. I thought it was a mac issue but it works in other browsers.

Asked by marquisewilliams 4 days ago