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  • Archived

Why can't I get Firefox to update on my Mac? I keep getting sent to the same useless page in this support section - I need help that works!

I have followed the instructions in the support section very carefully and still cannot get Firefox to update. I did see the note that the person who is the admin or the… (read more)

I have followed the instructions in the support section very carefully and still cannot get Firefox to update. I did see the note that the person who is the admin or the person who installed Firefox is the only person who can update it. That would be me and me alone, and I've exhaustively checked my Mac's settings and preferences and everything else I can think of. I'm new to Mac so I may well have missed something important during set-up...........but I can't figure out or find what that may be. Whenever I follow the link on the support page that says I can update, all it does is download the updated version of Firefox, not an update. I don't want to start all over and lose all of my bookmarks and developer tools just because something isn't working. I realize it is probably something rather simple, but I just seem to be missing it and I've passed the frustration point now.  :) Thanks for any assistance in getting this straightened out!

Asked by RevDr 3 years ago

Last reply by RevDr 3 years ago

  • Archived

Firefox continually crashes in Sierra

Upgraded to OS X Sierra. Started Firefox and it crashed about 30 seconds after starting. Tried to restart it. Same thing. Problem continues every time I try to start it. … (read more)

Upgraded to OS X Sierra. Started Firefox and it crashed about 30 seconds after starting. Tried to restart it. Same thing. Problem continues every time I try to start it. Tried starting it in Safe Mode. Same thing. Tried refreshing it. Same thing. Uninstalled and did a clean install. Same issue. Followed every procedure I could find and nothing seems to work. Kind of wondering what's going on and how I can fix it so I can ditch Safari (useless POS browser)

Not very technical btw.

Thoughts?

Asked by MarkCollins 3 years ago

Last reply by John99 3 years ago

  • Archived

Firefox Starts and then Closes Shortly After it Starts

With FF not running, I'll be using my computer and FF will open to an empty page... and maybe 30 seconds later it will close. This happens at random times. I've looked … (read more)

With FF not running, I'll be using my computer and FF will open to an empty page... and maybe 30 seconds later it will close. This happens at random times. I've looked through Sync & Auto Update settings and do not see any controls established by FF that would allow it to run autonomously. Any ideas?

Asked by Aughlyeechimran 3 years ago

Last reply by Aughlyeechimran 3 years ago

  • Archived

None stop crashing OSX

Report ID: bp-1de3d894-9edf-47e9-a2ef-859912160928 Firefox crashes non-stop on launch, even Nightly seems to be failing. I can't pinpoint what the problem is. Even safe m… (read more)

Report ID: bp-1de3d894-9edf-47e9-a2ef-859912160928

Firefox crashes non-stop on launch, even Nightly seems to be failing. I can't pinpoint what the problem is.

Even safe mode crashes, please help.

Asked by Brendaddio 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox Crash, I can not open Firefox, nothing will help. Crash in Safe Mode

Absturz-ID: bp-0ea5b693-1bf8-402d-98c1-8553b2160721 Process: firefox [661] Path: /Applications/Firefox.app/Contents/MacOS/firefox Identifie… (read more)

Absturz-ID: bp-0ea5b693-1bf8-402d-98c1-8553b2160721

Process: firefox [661] Path: /Applications/Firefox.app/Contents/MacOS/firefox Identifier: org.mozilla.firefox Version: 50.0.2 (5016.11.29) Code Type: X86-64 (Native) Parent Process:  ??? [1] Responsible: firefox [661] User ID: 501

Date/Time: 2016-12-14 02:53:01.483 +0100 OS Version: Mac OS X 10.11.6 (15G1108) Report Version: 11 Anonymous UUID: 19FAD957-DB86-D5F7-DE0E-A7698CCF5DAC


Time Awake Since Boot: 1800 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY

VM Regions Near 0: -->

   __TEXT                 00000001081d7000-00000001081da000 [   12K] r-x/rwx SM=COW  /Applications/Firefox.app/Contents/MacOS/firefox

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread 0 org.mozilla.firefox 0x00000001081d9300 0x1081d7000 + 8960

Thread 0 crashed with X86 Thread State (64-bit):

 rax: 0x0000000000000000  rbx: 0x00007fff57a27c10  rcx: 0x0000010000000203  rdx: 0x0000020000000200
 rdi: 0x00007fff764302a8  rsi: 0x0000000000012068  rbp: 0x0000000000000000  rsp: 0x00007fff57a27bf0
  r8: 0x0000000000000040   r9: 0x00007fff764302a0  r10: 0xffffffffffffffff  r11: 0x0000000000000201
 r12: 0x00007fff57a28410  r13: 0x00007fff57a28439  r14: 0x0000000000000029  r15: 0x00007fff76431050
 rip: 0x00000001081d9300  rfl: 0x0000000000010246  cr2: 0x0000000000000000
 

Logical CPU: 14 Error Code: 0x00000004 Trap Number: 14


Binary Images:

      0x1081d7000 -        0x1081d9fff +org.mozilla.firefox (50.0.2 - 5016.11.29) <D2818770-61D4-38E1-A455-9FF774B26F5A> /Applications/Firefox.app/Contents/MacOS/firefox
      0x1081e1000 -        0x1081fcff7 +libmozglue.dylib (1) <58DB88E6-D1F1-32AE-89FA-1059FDFBD35B> /Applications/Firefox.app/Contents/MacOS/libmozglue.dylib
   0x7fff60cdf000 -     0x7fff60d16a47  dyld (360.22) <DC81CC9D-651A-3A45-8809-928282052BD3> /usr/lib/dyld
   0x7fff86334000 -     0x7fff865cafff  libmecabra.dylib (696.5) <EF6C0BD4-5FE8-34FB-8ADF-69A53CEC97A9> /usr/lib/libmecabra.dylib
   0x7fff865cb000 -     0x7fff865e8ff7  com.apple.AppleVPAFramework (2.1.2 - 2.1.2) <41378C0B-B56A-3A73-9BD0-E06FA1F87B8C> /System/Library/PrivateFrameworks/AppleVPA.framework/Versions/A/AppleVPA
   0x7fff865e9000 -     0x7fff865f1fff  libcopyfile.dylib (127) <A48637BC-F3F2-34F2-BB68-4C65FD012832> /usr/lib/system/libcopyfile.dylib
   0x7fff865fe000 -     0x7fff8660afff  com.apple.speech.synthesis.framework (5.4.12 - 5.4.12) <71DA00B8-5EA2-326B-8814-59DB25512F65> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
   0x7fff86670000 -     0x7fff86671fff  liblangid.dylib (122) <9CC4F0D1-5C51-3B69-BC8F-EE3A51FD0822> /usr/lib/liblangid.dylib
   0x7fff8669d000 -     0x7fff866d1ff7  com.apple.CoreVideo (1.8 - 191.3) <1AA24A1B-CB84-3F6B-B6DE-11494542649C> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
   0x7fff866d2000 -     0x7fff866e2fff  libbsm.0.dylib (34) <7E14504C-A8B0-3574-B6EB-5D5FABC72926> /usr/lib/libbsm.0.dylib
   0x7fff866e3000 -     0x7fff866e5fff  com.apple.loginsupport (1.0 - 1) <9B2F5F9B-ED38-313F-B798-D2B667BCD6B5> /System/Library/PrivateFrameworks/login.framework/Versions/A/Frameworks/loginsupport.framework/Versions/A/loginsupport
   0x7fff866e6000 -     0x7fff866e6ff7  libunc.dylib (29) <DDB1E947-C775-33B8-B461-63E5EB698F0E> /usr/lib/system/libunc.dylib
   0x7fff8673e000 -     0x7fff86758ff3  liblzma.5.dylib (10) <CC03591B-FA57-3CA5-AC81-0D76033AC0CE> /usr/lib/liblzma.5.dylib
   0x7fff867cb000 -     0x7fff868f8ff3  com.apple.CoreText (352.0 - 494.12) <ADBE8355-D4F5-3316-A6C4-D641D615CEC4> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
   0x7fff868f9000 -     0x7fff86970feb  libcorecrypto.dylib (335.50.1) <B5C05FD7-A540-345A-87BF-8E41848A3C17> /usr/lib/system/libcorecrypto.dylib
   0x7fff86971000 -     0x7fff8697cfff  com.apple.CrashReporterSupport (10.11 - 718) <05892B57-F2CD-3C84-B984-0417F6B361DB> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporterSupport
   0x7fff86993000 -     0x7fff86994fff  libDiagnosticMessagesClient.dylib (100) <4243B6B4-21E9-355B-9C5A-95A216233B96> /usr/lib/libDiagnosticMessagesClient.dylib
   0x7fff86995000 -     0x7fff86995fff  libOpenScriptingUtil.dylib (169.1) <AD0DAC8A-9849-3077-999F-9AEC6112BDAB> /usr/lib/libOpenScriptingUtil.dylib
   0x7fff86c11000 -     0x7fff86c2bfff  com.apple.Kerberos (3.0 - 1) <1B4744BF-E5AE-38E2-AA56-E22D3270F2E8> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
   0x7fff87345000 -     0x7fff87747fff  libLAPACK.dylib (1162.2) <42238ED4-6B7A-39D0-BFF2-304A0C287213> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
   0x7fff877a8000 -     0x7fff87a9dfff  com.apple.HIToolbox (2.1.1 - 807.2) <36413C45-36AF-34EF-9C0E-F18B31D1E565> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
   0x7fff87aa9000 -     0x7fff87aabff7  com.apple.xpc.ServiceManagement (1.0 - 1) <D96D7A6D-EDEB-35EE-B5D9-E33A3BF011B5> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement
   0x7fff87aac000 -     0x7fff87b39fef  libsystem_c.dylib (1082.60.1) <28733D22-553E-3CBC-8D2C-EDCEB46E46AF> /usr/lib/system/libsystem_c.dylib
   0x7fff87ea3000 -     0x7fff87fb1ff3  com.apple.desktopservices (1.10.3 - 1.10.3) <3A6906D4-C0B8-30D1-B589-0466E5E42B69> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
   0x7fff88013000 -     0x7fff88062ff7  com.apple.opencl (2.7.0 - 2.7.0) <39581F1A-04FE-3CCA-9118-E9BB9053F7A1> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
   0x7fff88063000 -     0x7fff880d7ff3  com.apple.securityfoundation (6.0 - 55126) <DAA4FDD0-7F84-30AA-BE6F-96BB9F871F07> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
   0x7fff880d8000 -     0x7fff880e1ff7  com.apple.CommonAuth (4.0 - 2.0) <4B8673E1-3697-3FE2-8D30-AC7AC5D4F8BF> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
   0x7fff88146000 -     0x7fff88148ff7  libsystem_configuration.dylib (802.40.13) <3DEB7DF9-6804-37E1-BC83-0166882FF0FF> /usr/lib/system/libsystem_configuration.dylib
   0x7fff88176000 -     0x7fff8817efef  libsystem_platform.dylib (74.40.2) <29A905EF-6777-3C33-82B0-6C3A88C4BA15> /usr/lib/system/libsystem_platform.dylib
   0x7fff88185000 -     0x7fff88185ff7  liblaunch.dylib (765.50.8) <834ED605-5114-3641-AA4D-ECF31B801C50> /usr/lib/system/liblaunch.dylib
   0x7fff890ab000 -     0x7fff890c4fe7  libcompression.dylib (28) <F83F421D-115D-3457-A9AA-1BEB5070A30B> /usr/lib/libcompression.dylib
   0x7fff890c8000 -     0x7fff8910dff7  com.apple.coreservices.SharedFileList (24.4 - 24.5) <1D2AD77B-778F-3253-A295-3D0A32A8121C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SharedFileList.framework/Versions/A/SharedFileList
   0x7fff8944d000 -     0x7fff89487fff  com.apple.QD (3.12 - 302) <0FE53180-2895-3D14-A1E7-F82DE1D106E1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
   0x7fff89926000 -     0x7fff89aa4fff  com.apple.UIFoundation (1.0 - 436.1) <AABB5267-E7B7-3D75-B051-E665BDA8DEF4> /System/Library/PrivateFrameworks/UIFoundation.framework/Versions/A/UIFoundation
   0x7fff89ab8000 -     0x7fff89bdffff  com.apple.LaunchServices (728.13 - 728.13) <DF9A69C3-06AD-3062-A40A-50ED12CA18CA> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
   0x7fff8a0f4000 -     0x7fff8a17cfff  com.apple.CoreSymbolication (3.1 - 58048.1) <4730422E-4178-34F9-8550-BB92F2A4F44B> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolication
   0x7fff8a252000 -     0x7fff8a25afff  libsystem_networkextension.dylib (385.40.36) <66095DC7-6539-38F2-95EE-458F15F6D014> /usr/lib/system/libsystem_networkextension.dylib
   0x7fff8a25b000 -     0x7fff8a260fff  com.apple.DiskArbitration (2.7 - 2.7) <F55902AA-5316-3255-A701-FDED5B553065> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
   0x7fff8a261000 -     0x7fff8a261fff  com.apple.ApplicationServices (48 - 48) <ADD57D3A-142F-3EF5-BFD8-EACD82164884> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
   0x7fff8a262000 -     0x7fff8a264ff7  com.apple.ExceptionHandling (1.5 - 11) <086E1FB3-8B75-3241-9585-06C43B51F2C8> /System/Library/Frameworks/ExceptionHandling.framework/Versions/A/ExceptionHandling
   0x7fff8a265000 -     0x7fff8a26bff7  com.apple.speech.recognition.framework (5.1.1 - 5.1.1) <9E5A980A-F455-32D5-BBEE-3BD6018CC45E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
   0x7fff8a26c000 -     0x7fff8a412ff7  com.apple.audio.toolbox.AudioToolbox (1.13 - 1.13) <370E95BC-956C-3962-86CC-0A14CF6A0389> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
   0x7fff8a413000 -     0x7fff8a767fff  com.apple.Foundation (6.9 - 1259) <71A9D3A0-0B1F-3E3A-86F3-1486365A6EF2> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
   0x7fff8b897000 -     0x7fff8b8b3ff7  libextension.dylib (78) <FD952DA6-BBEC-3CB6-98B3-E1D111C5C54E> /usr/lib/libextension.dylib
   0x7fff8b9b3000 -     0x7fff8b9e2ffb  libsystem_m.dylib (3105) <08E1A4B2-6448-3DFE-A58C-ACC7335BE7E4>

Asked by Hesi2016 3 years ago

Last reply by FredMcD 3 years ago