Firefox Support Forum

Fan runs high & hot watching youtube videos. Have new macbook pro retina 15" mid 2015. 2.5 GHz intel core i7. Started happening after second to last Firefox update. Updated to most current thinking it would be fixed. It doesn't happen if I use Safari. Apple support senior lead tried to resolve issues. Sorry, I'm not very technical. Tried shift, control,option start. Tried option, command,R,P start. Tried logging on as a new user. Tried so many options, I can't remember them all. Uninstalled, reinstalled,and uninstalled again. ran disk repair(?). Followed Firefox troubleshoot all the way to the end. Started in Safe Mode...everything. She told me to contact Mozilla to see if you had any answers to my issues. I also had issues last week with Firefox crashing 3-4 times in a row while watching youtube. I sent reports to Firefox. I hope someone can help me. I prefer Firefox to Safari! Thank you!

My default search engine is only Google, and my homepage is www.google.co.uk. My router's IP is UK, and so is my Google profile. I don't quite understand why Firefox wants to show me results from Turkey.

This has happen for the second time. I upgraded from version 44.02 to version 45 SHA512 2cd85e760e3c94dc0875dc27704c53d29db204e57a591f63ab1957095460926d8ceb564cd3f24b91a0c55010a1e3b26ace645612a960f26b21f4f6a27ca952bc.

While installing the new version on my Yosemite 10.10.5 Mac Os it tells me I am replacing an newer version of firefox with an older version.

How can I validate the version number I am running in the same manner as the Firefox version so I can determine what version it appears to be seeing? I firefox application itself (GUI) say it is 44.02 but the install says its newer.

Also when the newer version came out it did not inform me of the newer 45 version.

I keeping getting horrible "Offerz4u" ads on my Firefox windows. The ads block content on the screen and cannot be exited. How can I block these ads? All other ads are being blocked, and these only show up when I use Firefox. Please advise how to solve this problem. The ads are not only annoying, but make navigating some website impossible because they block some portions of the screen and won't go away!

See question above. This has happened with numerous updates -- data destroyed, passwords, formatting and add-ons and bookmarks are lost by the thousands. This has stopped us cold as a company, losing significant revenues and much labor time to try and repair.

Why the f*ck does Firefox think it is okay to destroy customers data, disrupt their business materially and leave the customer holding the bag WITH NO IN-PERSON LIVE SUPPORT AVAILABLE FROM FIREFOX/MOZILLA TO REMEDIATE THE NUMEROUS PROBLEMS THEY HAVE CAUSED. THIS IS UNACCEPTABLE.

As a prompt to the "upgrade" to 46.0, Firefox has the nerve to ask the question: "Would you like to "freshen up" your Firefox?" HOW DARE THEY?

I FOR ONE WANT TO KNOW WHO AT FIREFOX IS ACCOUNTABLE FOR THIS!!!!

I EXPECT A PHONE CALL FROM THAT PERSON -- I HAVE CALLED INTO THEIR MOUNTAIN VIEW OFFICE THREE TIMES WITH NO RESPONSE AND I AM LOSING THOUSANDS OF DOLLARS AS OUR WHOLE TEAM WAS "UPGRADED" AT THE SAME TIME AND SO OPERATIONS JUST STOPPED.

COULD ANYONE IN THE SUPPORT GROUP WHO KNOWS THE ORGANIZATION, PLEASE PROVIDE A NAME AND CONTACT INFO INCLUDING PHONE FOR THE PERSON ACCOUNTABLE FOR THIS COMPLETE S***-SHOW.

THANK YOU.

Pretty simple: I re-opened Firefox and clicked on history. As I had the menu open, the option to "restore previous session" faded to grey and wasn't clickable any more. I've never seen that before.

I'm on MacOS Yosemite using Firefox 56.0.2. When I navigate from page to page on the Turbotax 'AnswerXchange' site, each page loads and then 'jumps' to the bottom of the page. This does NOT happen on Safari or Chrome, or on Firefox 48.0.2 on two other Snow Leopard systems. This didn't happen with my prior version of Firefox on Yosemite. This problem may have been corrected. However, my guess is that it's related to "href='\#\'" in the attachment that I was planing to attach, but can't upload because it's an HTML file, not an Image. Maybe I can email it to someone who asks me for it. I can then email it back as an attachment. All that's necessary to test it is to "Open File" with Firefox. For me, after loading, Firefox 'jumps' to the end of the page. My email address is in My Profile.

Probably due to other CSS commands in my Profile, my Back Button + Forward button anre currently under the Red/Orange/Green buttons. Probably due to having the address bar at the top with a narrow space above and below. But I have space before the address bar and so want to move them there. At the moment they work, but the risk is catching the R/O/G buttons, and it looks poor.

Also, what is the code for reducing the space above and below the address bar.

Thanks

When using Firefox I continue to get these left hand pop-out strips for links to Facebook, Email, Twitter, Reddit, Stumblupon and more. This strip of links covers the text on the page making it impossible to read any article.

How do I get rid of it? I've installed AdBlock, AdPlus, NoScript and still can't get rid of the thing. Here's a picture:

Suddenly I am finding that when playing Youtube videos within Firefox I get a message saying the Adobe flash plugin has crashed.

Everything was fine yesterday although I noticed that it is when I am playing lower resolution and poor quality videos on Youtube.

I have the latest version of Firefox on a Mac Retina and have disabled the hardware acceleration but still the problem occurs.

I have also rebooted my Mac several times as well as closed and opened Firefox each time I make a change. I have also uninstalled flash and reinstalled but to no avail.

As I said above this appears to crash when playing older lower quality videos. Newer, higher resolution videos seem OK.

I have tried playing the videos causing the issue in Safari and they play fine. It just seems to be Firefox.

Anyone else experienced this and can provide an answer to resolve?

Thanks for your help.

First of all, it's a big fat LIE that users don't need any account or to sign into anything! I don't even know how Firefox can blatantly lie about that. Users DO need an email account AND they have to sign into it in order to access "Hello." However, absolutely NOTHING happens when I try to start a conversation. Nothing. No other window, no message, no error, no nothing. So, even though Firefox is supposedly known for being Mac-friendly, I'm going to guess it is not compatible. Is that right?

I like, and have been using, "OLD BOOKMARK BEHAVIOR" extension for a long time on mac and pc. Recently I lost the ability on both mac and PC to bookmark single sites, although I can still do "bookmark all tabs". However somehow the PC version has "fixed itself". I traced the reason for the Mac problem to the OLD BOOKMARK BEHAVIOR being activated or not. When it activated I loose bookmarking single sites ability. I have performed "refresh Firefox" many times - doesnt solve the problem. I do not have the ability or time to start digging into files and adding or deleting things. All I am willing to do is "refresh Firefox". Can you make the extension work or not? Or make it a valid normal option with normal Firefox? I really like the ability to add a site bookmark to multiple bookmark folders, which is what the OLD BOOKMARK extension does. I am sure I am fully updated in both operating systems and Firefox software on both mac and PC. I have the suspicion Mozilla is making behind the scenes software updates which is ok, but just tell me if and when the OLD BOOKMARK extension will be functional . thank you

Hi team ... seems I now have a weird screen layout since the 55.0.2 upgrade. I can now only see the top 1/2 of other tabs I have open. Have I done something silly and accidentally dragged something?? I cannot seem to change it!!

Added a screenshot below.

Cheers in advance :-)

I have Firefox 65.

I've made a very simple Geolocation demo exactly like the example here: https://developer.mozilla.org/en-US/docs/Web/API/Geolocation/getCurrentPosition#Example

Here's the demo: https://demo.footstepsmarketing.com/locator.html

I can confirm that it does work in Firefox 63, but does not in 64 onwards. Any insight would be much appreciated.

I am running OSX 10.10.2

I have upgraded from FF v35.0.1 to v36.0.4 I receive a "This connection is Untrusted" message, and I am no longer able to Bypass the warning message to my router, and therefore I am unable to login to the router's management functions, using FireFox. Neither HTTP nor HTTPS connections will work. I have a Juniper SSG 140 router with an old and out of date certificate.

Firefox shows the following technical details: An error occurred during a connection to 192.168.X.Y.

Peer's Certificate issuer is not recognized. 

(Error code: sec_error_unknown_issuer)

When I click on the "Add Exception" button, nothing happens... There is no text describing the problems of this site, and there is no button displayed to "Confirm Security Exception"

Help?

I search 6 online catalogs most days and would like to create a multi-site search / onesearch, if that is possible in Firefox 38. Currently, I do this by opening 6 tabs, and enter the book title into each of the sites search box.

Is it possible to create a custom multi-search?

I have been hunting in the add-ons, but all that I have found require the site to be a "Search Engine". None of the 6 sites are "search engines" e.g. Amazon Kindle USA, or the digital library catalog (overdrive.com)

From an add-on perspective -- I did find alertbox/Distill.io and this is great for 1 title 1 site, you can add the search in your browser account. But I have 1 title, looking in 6 sites.

In google searching there looks to be an add-on for Safari but I could not find any equivalent add-on for Firefox.

I then thought, other people must have this need. How do they automate this task I wondered.

Thankyou for any ideas. Regards

Hi,

I'm running DarkStat ( https://unix4lyfe.org/darkstat/ ) which runs non-https on a root-only port. By default it's 667.

When I try to access http://mysite.com:667 it forces https even though I manually typed it in without https. I then get the following error:

Secure Connection Failed

The connection to mysite.com:667 was interrupted while the page was loading.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

I have read in an archived post that some changes could cause this, for instance, setting browser.urlbar.autoFill to false. This does not help.

I can probably downgrade Firefox but I'm not a huge fan of security issues.

OS: OSX 10.10 (latest w/ updates) FF: 38.0.5 (latest without plugins)

Any ideas, clues, suggestions are welcome.

Today (Aug 5) my Firefox browser for Mac suddenly started getting antivirus alerts and a website URL was listed: ocsp.comodoca.com

So I did a Firefox 'refresh,' reducing my browser back to base settings and getting rid of all extensions. The warnings ended. At first. Until I went to restore my browser-protection add-ons like BetterPrivacy, then NoScript and AdBlock plus. As soon as I installed either NoScript or AdBlock plus, the same virus warnings appeared again in their bold red. So I disabled them. When I went to the Firefox forums for these add-ons to post a warning about this, more virus warnings appeared as soon as I went there. Nuts, right? I can't even post a warning there without getting attacked by the same virus (see name of malsite above).

So I did some Google research on this website and this is what I found on one site:

ocsp.comodoca.com blacklisted (by comodo itself) by Carol~ Forum moderator / July 3, 2012 4:01 AM PDT In reply to: NEWS - July 03, 2012 From SANS ISC:

Update: Looks like Comodo fixed its classification of the site in an updated report [2]. The site still shows one suspicious scan, but the overall status is "safe". McAfee classifies the site as "minimal risk" but the history still shows a red high risk for web reputation as of today/yesterday. [3]
--- 

A couple of readers have noticed that "ocsp.comodoca.com" has been labeled as "suspicious" and distributing malware for the last couple of days. In particular Comodo's own site inspector service has been identifying the URL as suspect [1]

OCSP is a newer web service that allows clients to verify if an SSL certificate has been revoked. The older standard, CRL (Certificate Revocation List) required that browsers download the entire list. With OCSP, it is possible to query the status of an individual certificate. The certificate has to have the URL for the respective CRL or OCSP service embedded. 

Many browsers will accept a certificate, even if the OCSP service does not respond. They will only mark it as invalid, if the OCSP service responds with a result marking the certificate as revoked. However, for Extended Validation (EV) certificates, browsers tend to be more specific and require a positive OCSP response.

Continued : https://isc.sans.edu/diary.html?storyid=13606

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

This all sounded rather bland, then I went to a different site which looked far more suspicious but is not so bland about its subject. It reads:

How to Delete ocsp.comodoca.com from Firefox by YAC PC Cleaner?(Removal Guide) How to Delete ocsp.comodoca.com from Firefox by YAC PC Cleaner?(Removal Guide) Can’t get rid of ocsp.comodoca.com virus that pops up on your computer? All the browsers ( Internet Explorer, Firefox, Google Chrome) have been hijacked, it effects from Windows 7, Windows Vista, Windows XP to Windows 8. How do i delete the redirect virus from the infected computer? ocsp.comodoca.com INTRODUCTION:

ocsp.comodoca.com is categorized as a browser hijacker which is used by hackers to allure you to download some useless applications. ocsp.comodoca.com may enter on the system through spam email attachments, downloading freeware from internet, through infected drives and etc. ocsp.comodoca.com will act like an adware infection which take up a big part of system resources and seriously slow down computer running.

ocsp.comodoca.com can records your internet activity data, steals your privacy and compromises your security. ocsp.comodoca.com can violate your privacy as well as steal your confidential data. It ocsp.comodoca.com can cause serious damage by deleting important files and destroying information on your system. Remove ocsp.comodoca.com before it harms your machine.

Download YAC

INFECTED SYMPTOMS:

   Compromise your system and may introduce additional infections like rogue software
   ocsp.comodoca.com forcibly customizes the default homepage, search engine and bookmarks of your computer.
   You need to take a long time to open a webpage than before.
   ocsp.comodoca.com is a parasitic browser hijacker
   Enters your computer without your consent and disguises itself in root of the system once installed

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

• Since I don't trust this second website (called YAC) and they can't even write an ad with decent grammar (a Chinese site???), there's no way I'm downloading anything from them. However, my problem remains. How can I restore my Firefox with all those cool security addons (AdBLock, NoScript) without my addons/brower being hijacked by this comodoca thing? Are these YAC guys even telling the truth?

Should I turn off the certificate OCSP responder toggle inside Firefox or something, too?

The plug-ins checker shows Reader 15.008.20082 to be out-of-date, but Adobe's plug-in checker shows that I am up-to-date. I have erased the pluginreg.dat file and it did not solve the problem. Any other suggestions or is this the plug-ins checker not taking my Firefox Mac version into account? Is Windows still the only Reader version that has actually updated?