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  • Archived

"Sorry. We’ve locked your account". -> How do I reopen my account?

Hi I have been locked out of my firefox account: I can log in, but I can't sync my saved passwords, bookmarks, search history and so on. I now have access to my email acc… (read more)

Hi

I have been locked out of my firefox account: I can log in, but I can't sync my saved passwords, bookmarks, search history and so on. I now have access to my email account again: xxx@sol.dk - but how do I unlocke it, so that I can sync my stuff to my new, re-installed firefox browser??

When I press the link 'let us know' (see photo), I'm redirected to this page: https://support.mozilla.org/en-US/ And I'm stuck, I can't seem to figure out how to solve this..

Hope you can help me! Kind regards

Asked by blomstergirl 11 months ago

Last reply by cor-el 11 months ago

  • Archived

Bookmarks Toolbar

How can I put bookmarks in the toolbar at the top where it used to be? When I bookmark to the toolbar I can omly find them by clicking Bookmarks and clicking on toolbar i… (read more)

How can I put bookmarks in the toolbar at the top where it used to be? When I bookmark to the toolbar I can omly find them by clicking Bookmarks and clicking on toolbar in the drop down.

Asked by marti1owl 6 months ago

Last reply by cor-el 2 months ago

  • Archived

Restore previous session

Hi. I would like to restore my previous session when I open Firefox (last version of the browser installed). The option is turned on, but nothing happens when I close the… (read more)

Hi. I would like to restore my previous session when I open Firefox (last version of the browser installed). The option is turned on, but nothing happens when I close the browser and I open it again. The support says I should see "Restore previous session" after "New Private Window", but this option is not there. In the history, the list of recently closed tabs is always empty, there are juste one or two links in the recently closed windows (it seems to be a random list). Can someone help me ? I don't understand why it doesn't work. Thank you :)

Asked by ape 1 year ago

Last reply by cor-el 8 months ago

  • Archived

Firefox becomes intollerably slow

In recent times, after I've been browsing for about 20 or 30 minutes, Firefox becomes very very slow to respond. Simultaneously it coincides with a similar slowdown over … (read more)

In recent times, after I've been browsing for about 20 or 30 minutes, Firefox becomes very very slow to respond. Simultaneously it coincides with a similar slowdown over the entire computer - in finder and with other open programs. If I close Firefox (which takes several minutes to complete) the slowness of finder and the open programs disappears. The slowness never happens unless Firefox is open. I've tried Chrome and haven't had the same issue.

What might be causing this delayed slowness and how do I solve it?

Asked by hamac 7 months ago

Last reply by FredMcD 6 months ago

  • Archived

Web Developer Tools

So Firefox updated this morning and when I went to look for the Inspector under the Web Developer Tools, it is no longer there. I use this tool all the time and came to c… (read more)

So Firefox updated this morning and when I went to look for the Inspector under the Web Developer Tools, it is no longer there. I use this tool all the time and came to count on it. What are my options and is it still available?

Asked by jeremy.boetger 8 months ago

Last reply by jscher2000 4 months ago

  • Archived

Can't log into Facebook account

Hello! I had an issue with having to rebuild my computer, but since I have I am unable to login to Facebook with Firefox browser 84.0 (64nit) for Mac. I can see the Faceb… (read more)

Hello!

I had an issue with having to rebuild my computer, but since I have I am unable to login to Facebook with Firefox browser 84.0 (64nit) for Mac. I can see the Facebook login page and I can enter the username and password, but when I press login, nothing happens. I am able to login via other browsers, just not Firefox. Any solution please? Thanks!

Asked by luciano11 11 months ago

Last reply by FredMcD 11 months ago

  • Archived

Firefox can no longer play Netflix movies

Firefox can no longer play Netflix movies. Firefox loads the Netflix site. Firefox attempts to play the movie. Then, Firefox can't play the movie. Netflix says "Your brow… (read more)

Firefox can no longer play Netflix movies. Firefox loads the Netflix site. Firefox attempts to play the movie. Then, Firefox can't play the movie. Netflix says "Your browser is no longer supported." This happens every time there is a Firefox update! Do you guys not test your products in development before release? Please fix your product. I tried all your 'help' items.

Asked by 808state 6 months ago

Last reply by cor-el 5 months ago

  • Archived

Increase text size of bookmarks font

Is there a way to increase the size of the font of bookmarks? They are so small and hard to read. It seems like there used to be an extension that did this but it no long… (read more)

Is there a way to increase the size of the font of bookmarks? They are so small and hard to read. It seems like there used to be an extension that did this but it no longer works. Thanks!

Asked by ivelasq 10 months ago

Last reply by jscher2000 10 months ago

  • Archived

Sign up for FireFox forum

How can I sign up for Mozilla (firefox) forum? I have an account, but won't recognize my credentials. They ARE correct. I try to set up a new account and the security que… (read more)

How can I sign up for Mozilla (firefox) forum?

I have an account, but won't recognize my credentials. They ARE correct.

I try to set up a new account and the security question "how many letters in Mozilla" doesn't work. The answer is 7, but says it's wrong. WFT?

Help w**********y@gmail.com

Asked by fl4321 1 year ago

Last reply by taccardi 10 months ago

Proton tabs

With Firefox 91, I can no longer disable the hideous Proton changes to tabs. Separating tabs from their content is a really poor user interface decision. It makes it hard… (read more)

With Firefox 91, I can no longer disable the hideous Proton changes to tabs. Separating tabs from their content is a really poor user interface decision. It makes it harder to tell which tab is the current tab. With Proton, the active tab is slightly brighter than the inactive tabs. For older folks and color blind folks, this makes it all but impossible to to tell which tab is active.

If you won't come to your senses and revert this bad user interface decision, then at least add an official option to disable it and go back to the old tab style that other browsers use. If you won't do that, then I will just have to use a different browser. Which makes me very sad, because aside from your bad sense in user interface design, I loved Firefox.

Asked by Daniel Ethier 3 months ago

Last reply by p.f.sanderse 3 months ago

  • Archived

Other Bookmarks drop down menu somehow added to bookmarks toolbar - how can I remove it

Somehow Other Bookmarks drop down menu was added to bookmarks toolbar - how can I remove it? It was never there before. I arrange my Bookmarks Toolbar so that only the ic… (read more)

Somehow Other Bookmarks drop down menu was added to bookmarks toolbar - how can I remove it?

It was never there before. I arrange my Bookmarks Toolbar so that only the icons are in the toolbar. Somehow the Other BookMarks drop down menu has appeared on the right end of the bookmarks toolbar after the overflow double arrow. 

I tried everything to delete it but it remains there. It's taking a lot of space on the toolbar and I dislike it.

Asked by scribus 10 months ago

Last reply by AliceWyman 10 months ago

  • Archived

How to restore tabs?

How do I restore my browser tabs after updating Firefox? I'm usually able to restore tabs by clicking on the menu button and selecting "Restore Previous Session", but th… (read more)

How do I restore my browser tabs after updating Firefox? I'm usually able to restore tabs by clicking on the menu button and selecting "Restore Previous Session", but that doesn't seem to work anymore. Is there an alternate way to restore previous session?

Asked by eyc8 8 months ago

Last reply by jscher2000 8 months ago

  • Archived

Office 365 cookie issue

I have configured FF to block all cookies under "Browser Privacy" the custom setting allows "Choose which trackers and scripts to block. and I selected "all cookies". Kno… (read more)

I have configured FF to block all cookies under "Browser Privacy" the custom setting allows "Choose which trackers and scripts to block. and I selected "all cookies". Knowing that all cookies will be blocked I logged into office 365 and allowed manually cookies through "view page info" I then selected "set cookies" to allow expecting full access to office 365 mail, but this did not occur. What happened is I logged into office 365 and could see the icons and my login name but could not read the mail.

Office 365 gave the message "we couldn't sign you in please try again" yet I could see my log in name and the office 365 icons for mail, calendar etc.. just not the actual data. If I allow cookies in Browser privacy (which i take it allows cookies always) it woks.

I bring this up because it seems like something is missing in cookies that is not represented in FF.What is the difference between browser privacy cookies and allowing it through view page permissions? Can anyone offer an explanation?

Asked by Mace2 10 months ago

Last reply by jonzn4SUSE 10 months ago

  • Archived

.story files converted to .zip upon download

Upon trying to download a .story file (Articulate Storyline 360) from a server, the .story file is automatically converted by Firefox to .zip. In essence a .story file i… (read more)

Upon trying to download a .story file (Articulate Storyline 360) from a server, the .story file is automatically converted by Firefox to .zip.

In essence a .story file is a .zip file but I don't want this conversion to happen as it is annoying, confusing and adds additional work to my flow.

Does anyone know of a way to turn this conversion off? I assume it is a security feature. This does not happen in Chrome/Safari or FF for Windows

Here is a sample file: https://youtrack.articulate.com/api/files/55-36851?sign=MTYwODQ4NzUwMDAwMHwyMC0yODV8NTUtMzY4NTF8TnVnZjFLRFdMWmFDazRQaGxQa1RtNUJpekhI%0D%0ARU1KWWxWM1Z1OXRPVzMtbw0K%0D%0A&updated=1573143765061

Thanks

Asked by Joshua Crigger 11 months ago

Last reply by jscher2000 11 months ago

  • Archived

Strange behaviour when copying images on Mac

Long time listener, first time caller... :) [Seriously have been using and loving Firefox/Mozilla since 2004-2005, before that was Netscape Navigator, this is the first t… (read more)

Long time listener, first time caller... :) [Seriously have been using and loving Firefox/Mozilla since 2004-2005, before that was Netscape Navigator, this is the first time I can recall having an issue that I can't find already written up and solved. Hence, this post.]

I've been having some odd issues with Firefox (85.0.2 64-bit) on my Intel Mac (Big Sur 11.2.1) for the past few months, and this morning decided to dig in deeper.

The backstory: When I’ve wanted to copy and image and paste it into Apple Messages, the images sometimes don’t send because Messages doesn’t support TIFF, WEBP, or PNG formats when sending to someone who doesn’t have an iMessage account (aka using standard MMS like to Android phones). So, I then have to convert the failed image to JPG, delete the failed message, and drag the saved JPG image file into Messages and can then resend it.

The issue: Today, I discovered that when I copy a JPG image from Firefox, and paste it into Apple messages, it seems that it doesn’t send because it appears to be either copied or pasted as a different format than the original image?

To reproduce:

  1. Go to a web site with a JPG image ( http://www.lunarbaboon.com for example)
  2. Right-Click on the JPEG image ( comicorder038.jpg for example) and select “View Image Info”
  3. Right-Click on the JPEG image and select “Copy Image”
  4. Paste into Messages to send to someone who doesn’t have an iMessage account
  5. Hit enter to send
  6. Wait a few seconds for failure
  7. Click on failure Info
  8. Right-Click on image and select Open
  9. Preview shows the file as TIFF not JPG

To simplify:

  1. Go to a web site with a JPG image ( http://www.lunarbaboon.com for example)
  2. Right-Click on the JPEG image ( comicorder038.jpg for example) and select “Copy Image”
  3. Open Preview and select “New from Clipboard”
  4. Select “Tools -> Show Inspector”
  5. Preview shows the file as PNG not JPG

What I’ve tried: Copy & paste of same image from Firefox - Safe Mode fails - So, doubt it is something in my Firefox config Copy & paste of same image from Safari works - So, doubt it is something MacOS related However, copy & paste of same image from Chrome fails too - So, maybe it is something MacOS related?

Any suggestions on what to try next?

Asked by sck626 9 months ago

Last reply by cor-el 9 months ago