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Update and ALL passwords, profile, info deleted - HELP!

Major issues after opening Firefox this morning - an update resulted in ALL my data being deleted. Hundreds of passwords, bookmarks, etc all gone. Infuriating is an unde… (read more)

Major issues after opening Firefox this morning - an update resulted in ALL my data being deleted. Hundreds of passwords, bookmarks, etc all gone. Infuriating is an understatement. It is impossible to get in touch with a real person at Firefox to troubleshoot this - what on earth am I meant to do to resolve this!?!?!?!

Asked by stringer.lc 5 hours ago

Last reply by TNorth 3 hours ago

to change or edit credit card info

I'm trying to make a bunch of donations online. I have a different credit card to do this. Some sites don't list it. Also this credit card is expiring so I have a new exp… (read more)

I'm trying to make a bunch of donations online. I have a different credit card to do this. Some sites don't list it.

Also this credit card is expiring so I have a new expiry date and CCV, but other sites just give me an error message, no way to update.

Can you give me a link to where I can change my autofill info?

My email is ...


edited email from public and search/spam bots view on this community forum.

Asked by trudy1 7 hours ago

Last reply by jscher2000 6 hours ago

Clear cookies and site data ? Keeps coming back

I try to clear cookies and site data but it doesn't work and keeps coming back. I've cleared hundreds of times before with no problem but now for some reason the data do… (read more)

I try to clear cookies and site data but it doesn't work and keeps coming back. I've cleared hundreds of times before with no problem but now for some reason the data doesn't clear. I've tried clearing history first, or clearing each item individually but nothing working? What do I do?

Asked by donnydevil 3 weeks ago

Last reply by jscher2000 9 hours ago

How to hook Mac OS "Dictionary" up with Firefox

I would like Firefox to access the Mac OS "Dictionary" for immediate definitions, the way it accesses its own dictionary for spelling, or as Mac's Safari, accesses the Ma… (read more)

I would like Firefox to access the Mac OS "Dictionary" for immediate definitions, the way it accesses its own dictionary for spelling, or as Mac's Safari, accesses the Mac dictionary. I see nothing listed in Firefox>Services, nor does the OS's Services Preferences show Firefox as an app to connect services to. I can always get the definition with a right-click on the highlighted word, but I'd like the definition to be a readily available as the spelling.

TIA,

Asked by wbps 15 hours ago

Last reply by cor-el 11 hours ago

Amazon Prime says my web browser (which is Firefox) is out of date. When I click on About Firefox on my toolbar it says my copy of Firefox is the latest. But I can't play prime.

When I click About Firefox under the Firefox icon on my tool bar, it says the latest program is running. But Amazon Prime says I don't have the latest, that my web browse… (read more)

When I click About Firefox under the Firefox icon on my tool bar, it says the latest program is running. But Amazon Prime says I don't have the latest, that my web browser is out of date and so I can't use Prime. Please help. I also encounter this problem using doxy.me for telemedicine.

Asked by Athena1442 1 day ago

Last reply by James 1 day ago

Turn off update nag on MacOS

What is the way to turn off the daily firefox update popup nag on MacOS? I've noticed Mozilla is heavy handed at shoving updates down your throat that break things but a… (read more)

What is the way to turn off the daily firefox update popup nag on MacOS? I've noticed Mozilla is heavy handed at shoving updates down your throat that break things but always come up short on communicating what changes were made. The last update broke printing and now it takes 2 minutes for timeout to occur every time I want to print a page. So I know there is a large community of users who want to turn off update nags, suppose every one of those users submitted a new complaint on a daily basis to nag Mozilla to turn the f*cking update nag off. What will it take?

Asked by MarkHHunt 1 day ago

Last reply by FredMcD 1 day ago

Netflix Error Code F7121-3078

Error code on Netflix preventing me from watching videos despite having latest update to Firefox, 94.0.2 (64 bit) and latest update to Widevine, version 4.10.2209.1 which… (read more)

Error code on Netflix preventing me from watching videos despite having latest update to Firefox, 94.0.2 (64 bit) and latest update to Widevine, version 4.10.2209.1 which says it was last updated on December 3, 2021. Netflix error code is F7121-3078 and says 'looks like your browser is no longer supported. Please install the latest version or try another browser'. Please help.

Asked by kyleingy 2 days ago

Last reply by cor-el 1 day ago

posible computer breech, someone else, not me, asked for a firefox account for my computer, this came from someone who had breeched my computer

I fear my computer was and still is Breeched.I tried to email you for support, but it bounced back! ’Sylvia Sussman( ... @mac.com) On Dec 3, 2021, at 3:54 PM, Sylvia Sus… (read more)

I fear my computer was and still is Breeched.I tried to email you for support, but it bounced back! ’Sylvia Sussman( ... @mac.com)

On Dec 3, 2021, at 3:54 PM, Sylvia Sussman <... @icloud.com> wrote:

Regarding my previous email , just sent to you today: Below is the EmaiI I received from you after my computer was breeched! I Had not signed in to Firefox accounts, but someone in Emeryville CA HAD!. The email you refer to, presumably asking for a firefox account, was NOT sent from my computer in Berkeley, CA, but from a computer in Emeryville CA pretending to being on my computer, which was then, and remains, in Berkeley ,CA. However you responded by offering that individual an account with you, on MY computer--I received tnhe correspondance between you and the breecher ofmy computer. I]Ts happened in April and I have only just figured out what had happened. I fear this individual now has access to my computor. Below is a quote of the response you sent to him/her in Emeryville CA

"Below is the EmaiI I received from you after my computer was breeched! I Had not signed in to Firefox accounts, but someone in Emeryville HAD!. The email you refer to, presumably asking for a firefox account, was NOT sent from my computer in Berkeley, CA, but from a computer in Emeryville CA pretending to being on my computer, which was then, and remains, in Berkeley ,CA. Sylvia Sussman ... @mac.com

On Apr 28, 2020, at 5:01 PM, Firefox Accounts <accounts@firefox.com> wrote:


Welcome to the Firefox family

You're signed in and ready to start exploring safely and securely.

Now get the most of Firefox by signing in everywhere you browse.

Connect another device This is an automated email; if you received it in error, no action is required. For more information, please visit Mozilla Support.

Mozilla. 331 E Evelyn Ave, Mountain View, CA 94041 Mozilla Privacy Policy Firefox Cloud Terms of Servicebold text Sylvia Sussman ... @mac.com

Asked by dogrose 2 days ago

Last reply by FredMcD 2 days ago

Web site

Hello I have a problem with with the security certificate RE: my wen site eriksvensson.com Please kindly help me out on this issue. Thank you Best Erik Svensson edi… (read more)

Hello I have a problem with with the security certificate RE: my wen site eriksvensson.com Please kindly help me out on this issue. Thank you Best Erik Svensson


edited phone# and address location from public and search/spam bots view as this is a community forum.

Asked by pixonlocation 2 days ago

Last reply by jscher2000 2 days ago

Force redirect to HTTPS in new release to site with no security certificate

After the latest release of Firefox, it is automatically forcing https on our site EquestrianCoach.com. We do not have a security certificate at this time (yes I know we … (read more)

After the latest release of Firefox, it is automatically forcing https on our site EquestrianCoach.com. We do not have a security certificate at this time (yes I know we need one and we are working on it). Therefore we get a "Warning: Potential Security Risk Ahead" page and no one can access the site. Even if you manually try to take out the "s" it directs right back to https. I heard Firefox does this if it detects a SSL, but again, we do not have one or never did for this site. I see other sites with no ssl work fine. Is there a work around to not have Firefox do this? All the legacy Firefox browsers work fine on our site. It was just with the last release it somehow seems to think we have one and force redirects. And to clarify, it isn't just on one computer. All members who have the new Firefox have this issue. Thank you for any assistance! It is greatly appreciated!

Asked by anna53 3 days ago

Last reply by cor-el 2 days ago

Firefox browser issue?

Hello, I recently signed on to learn Spanish with Duolingo. I've been working on it for 4 days and now when I try to log into Duolingo, I get the error message: !Invalid … (read more)

Hello, I recently signed on to learn Spanish with Duolingo. I've been working on it for 4 days and now when I try to log into Duolingo, I get the error message:

!Invalid JWT!eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJleHAiOjYzMDcyMDAwMDAsImlhdCI6MCwic3ViIjo4NTUyMTg1NzR9.Ep0V

I've tried clearing the cache and it does not help. I can open the site without issues in Google Chrome.

Any suggestions?

Thanks, Jeanne

Asked by bisanz14 2 days ago

Last reply by FredMcD 2 days ago

Firefox crashed and lost sesssion/tabs

I have Firefox for Mac and my browser crashed. I lost my previous session and unable to recover from the "History" tabs. This happened today so I'm wondering it's possibl… (read more)

I have Firefox for Mac and my browser crashed. I lost my previous session and unable to recover from the "History" tabs. This happened today so I'm wondering it's possible to recover from saved sessions folder which I don't know how to access or troubleshoot.

Asked by Anne 2 days ago

Last reply by FredMcD 2 days ago

Unable to copy and paste images to websites within Firefox

When I try copying an image off a website and pasting it, I am unable to As an example (included with images): I right click and copy an image from Startpage.com I go to … (read more)

When I try copying an image off a website and pasting it, I am unable to As an example (included with images): I right click and copy an image from Startpage.com I go to editor.construct.net, create a sprite, and attempt to paste this image as a sprite. (As shown because the Edit button in the top left corner is flashing, so I am pasting it.) This does not work. It works in other browsers like Edge, Brave, etc. I am on MacOS Big Sur 11.4 and running Firefox 94.0.2

Asked by ItzGreenForever 3 days ago

Last reply by jonzn4SUSE 3 days ago

Passwords might have synced with another account

So i recently took over an office at a company and the firefox browser had the previous employees login on it, somehow on his account when i logged in it saved my logins … (read more)

So i recently took over an office at a company and the firefox browser had the previous employees login on it, somehow on his account when i logged in it saved my logins to his account, I need this fixed asap.

Asked by collin-short 3 days ago

Last reply by FredMcD 3 days ago

Firefox Update

Hi, Firefox updated today on my Mac to the latest version. I want to go back to the version I was using before, as in yesterday. (It was first installed on 9th April 2019… (read more)

Hi,

Firefox updated today on my Mac to the latest version. I want to go back to the version I was using before, as in yesterday. (It was first installed on 9th April 2019, but I don't remember if it was updated at any time before today or not - so, not sure which version I was using yesterday).

How do I get back to yesterday's version without losing my bookmarks etc? This new version doesn't give me the option of having Google Chrome when I open each new tab - only Firefox or a blank page, which I don't want. Also, the version I was using up until yesterday (and this morning, actually) was much easier for me to see on-screen; at least the tabs look different on this new version.

Any help would be much appreciated.

Many thanks in advance.

Maroulita

Asked by Maroulita 3 days ago

Last reply by FredMcD 3 days ago

Firefox crashing when rendering maps

For the past two weeks, I've noticed that embedded maps make my browser immediately crash. I initially thought it was a Firefox problem, but I have been having a similar … (read more)

For the past two weeks, I've noticed that embedded maps make my browser immediately crash. I initially thought it was a Firefox problem, but I have been having a similar issue with Safari. This does NOT happen on my iPhone using the same two browsers. This also does not seem to effect Google Maps or embedded Google Maps, but embedded maps from other services. Anyway, I'm posting here because Firefox conveniently provides crash data, I'm not sure what else the cause could be and I'm hoping someone can help.

Two websites this has been consistently happening with are The Empire State Trail bike path (https://empiretrail.ny.gov/) and a NYC vaccine finder website (https://vaccinefinder.nyc.gov/). Firefox immediately crashes, though with the EST website it seems to be tied to the pathway of the trail being drawn (crashing after I've zoomed in a few times and the path has to regenerate). Safari doesn't totally crash, but forces a site reload and after it fails a second time says it can't display the site.

Any ideas what the issue could be? I'm on the latest version of Catalina (10.15.7), Firefox and Safari and seem to have all security updates for all.

Here's a link to the latest crash data: https://crash-stats.mozilla.org/report/index/1389c870-51cf-4790-b0a0-fd01f0211202

Asked by conrad 3 days ago

Last reply by FredMcD 3 days ago

Youtube videos will not run; tried everything

I have done all the recommended solutions including Refreshing Firefox. Youtube still will not run. I just get the pic and the rotating arrow. Have to copy the url and … (read more)

I have done all the recommended solutions including Refreshing Firefox. Youtube still will not run. I just get the pic and the rotating arrow. Have to copy the url and open any other browser and paste. Mac OS vers. 11.6.1 Firefox vers. 94.0.2 64bit

Asked by rrandor 4 days ago

Last reply by FredMcD 3 days ago

entering a URL through the address bar refreshes current page instead

Lately (as of which version, I'm not sure), I've been noticing that if I enter a URL in the address bar of a tab that already has a page open, instead of going to the new… (read more)

Lately (as of which version, I'm not sure), I've been noticing that if I enter a URL in the address bar of a tab that already has a page open, instead of going to the new URL I entered, Firefox will refresh the current page instead. This happens A LOT and is pretty annoying. Wondering if this happens to anyone else.

Asked by pznarxkc 5 months ago

Last reply by jscher2000 4 days ago