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Other Bookmarks popped up in Toolbar

On 1/5/21 at about 1200 PST, Other Bookmarks popped up in my Toolbar. I am trying to remove it but have had no success. I deleted the one website that was in Other Book… (read more)

On 1/5/21 at about 1200 PST, Other Bookmarks popped up in my Toolbar. I am trying to remove it but have had no success. I deleted the one website that was in Other Bookmarks but it is still in my Toolbar. How do I remove, Other Bookmarks from my Toolbar?

Asked by BigMetalWally 2 years ago

Answered by cor-el 2 years ago

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new print menu terrible

The latest version 84.0.1 for Mac now opens a new print menu, which is terrible. How do I force it to go away and permanently default to "print using the system dialog",… (read more)

The latest version 84.0.1 for Mac now opens a new print menu, which is terrible. How do I force it to go away and permanently default to "print using the system dialog", which "Firefox help" never heard of. I can't find any way to get rid of it. It is a hateful change to Firefox, I hate it and my sister is in tears. She hates computers anyway. Seniors can't handle these dramatic changes.

Asked by jmaroon452 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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Why Does Clearing Cache Always Refresh Webpage?

I love having the Clear Cache icon so easily accessible, but why must it also refresh whatever page I am on??? Just now it caused the page to revert to one that had none… (read more)

I love having the Clear Cache icon so easily accessible, but why must it also refresh whatever page I am on??? Just now it caused the page to revert to one that had none of the articles on it, I was just looking at! This is supposed to be a helpful feature, not one that screws things up.

Asked by StevenCee 2 years ago

Answered by Pedro 2 years ago

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Firefox is using far too much RAM

Wow... I just updated and am trying to use Firefox as my default browser yet again, however, yet again, it's RAM usage is ruining an otherwise good relationship. Why does… (read more)

Wow... I just updated and am trying to use Firefox as my default browser yet again, however, yet again, it's RAM usage is ruining an otherwise good relationship. Why does this browser guzzle RAM so hungrily? I had to reboot it as I couldn't type any longer, without waiting every few letters before seeing them on the screen, and I've got 60 Gigs of RAM. But Firefox was using 22 of them!

This has obviously been an ongoing issue for years, both from my experience, and the 2,000 threads that come up in response to this issue. Come on guys, it can't be this impossible to create a functional browser that is more RAM efficient, what's the problem?

Oh, and it sure would be nice, given 2,000 results from my search, to be able to filter them by date. I'm using version 84, so threads dealing with version 50 or so, aren't going to be of much help...

Asked by StevenCee 2 years ago

Last reply by FredMcD 1 year ago

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Sometimes when I open some websites, all the fonts are ineligible. It's happen with google tools too.

It's wierd, because when I inspect the element, I can see the right text. And with I close all tabs and open the security firefox, works fine. I Already tested delete all… (read more)

It's wierd, because when I inspect the element, I can see the right text.

And with I close all tabs and open the security firefox, works fine.

I Already tested delete all add-ons, anti-virus,...Nothing helped

Asked by Lucas Parra 2 years ago

Answered by cor-el 1 year ago

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Side View Window Error

Cannot display my history in my sidebar. Receive this message: XML Parsing Error: no root element found Location: chrome://browser/content/places/bookmarksSidebar.xhtml … (read more)

Cannot display my history in my sidebar. Receive this message:

XML Parsing Error: no root element found Location: chrome://browser/content/places/bookmarksSidebar.xhtml Line Number 1, Column 1:

Cannot find a way to fix.

Asked by chief1622 2 years ago

Last reply by battistelori 1 year ago

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Can't access site in firefox that I can in safari

There is a site that I've been accessing for months from firefox. Today, all my attempts to access it result in "Forbidden: You don't have permission to access this resou… (read more)

There is a site that I've been accessing for months from firefox. Today, all my attempts to access it result in "Forbidden: You don't have permission to access this resource." If I bring up a safari browser, the exact same URL loads fine. I didn't change any firefox configuration settings. Any ideas?

Asked by Daniel 2 years ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Garbled Text on Websites

Attached is a sample of how web pages display. These can either initially display this way or, as in this example, the page opened correctly, I stepped away for a few min… (read more)

Attached is a sample of how web pages display. These can either initially display this way or, as in this example, the page opened correctly, I stepped away for a few minutes and when I viewed the page again it looked like the example. I can have a page open and it is displaying correctly, then open a new tab and go to a different site and the text will look like the example.

I have cleared the cache, dumped all the cookies. Restarting the browser (I do this many times a day) will fix the current page but eventually another page will display like this.

I running version 84.0.2 64bit on a Mac Pro Mojave. I don't have this problem with other browsers like Chrome or Safari. I never see it on my Windows 10 system.

Asked by MrBBPrinter 2 years ago

Answered by cor-el 2 years ago

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Print Box never shows a thumbnail of the page(s) to be printed.

I am running an iMAC 27 using mac OS X Catalina (10.15.7) When I select Print from the Hamburger drop-down (or by any other method -- I prefer MD + P) I get the familiar … (read more)

I am running an iMAC 27 using mac OS X Catalina (10.15.7) When I select Print from the Hamburger drop-down (or by any other method -- I prefer MD + P) I get the familiar printer box but there seems to be NO WAY to see the thumbnail of the page or pages to be printed. For me this is votal because I often print selected pages from a large document or web view.

I am attaching a screen shot of what I get with FIREFOX.

Is this a systemic fault with Firefox or am I just in the dark?

Asked by Samuel 2 years ago

Last reply by Jonathan Watt 1 year ago

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Who sets this up?

I’d appreciate an explanation from someone who knows the background about what happens when websites pass information to each another. I am using Vanguard’s website, whic… (read more)

I’d appreciate an explanation from someone who knows the background about what happens when websites pass information to each another.

I am using Vanguard’s website, which is the only one (out of those that I use) that prevents me from blocking tracking content and which also forces me to allow social media tracking. If I do not allow this, the website doesn’t work.

I attached two files: a capture of content tracking and a capture of the social media tracking shown by Firefox when I use Vanguard's website.

I would like to understand the following:

1. Is Vanguard the one enabling all of this tracking? If so, do they program it into their website? 2. Is there usually some kind of agreement between Vanguard and the 3rd parties and social media companies that Vanguard passes information to? 3. Is there any financial benefit to a company like Vanguard to do this?

Thanks.

Asked by Sue 2 years ago

Last reply by Sue 1 year ago

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Jumbled text

Every so often when I am browsing and go onto a website the text becomes all jumbled as if it can't read the font properly. This has only started happening recently. It d… (read more)

Every so often when I am browsing and go onto a website the text becomes all jumbled as if it can't read the font properly. This has only started happening recently. It definitely seems to be a font issue as when I copy the text and paste it into a document it reads perfectly and if I close the browser then open it again the text is back to normal. It seems to happen after I've been using the browser for a while.

Asked by richard192 2 years ago

Last reply by richard192 1 year ago

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Opening Firefox Browser Issues.

Hello, I need help. Unlike my Dell Laptop that opens when clicking "Flaming Fox" icon in Tray, my iMac version of Firefox forces me to 're-create/register' my account, '… (read more)

Hello, I need help. Unlike my Dell Laptop that opens when clicking "Flaming Fox" icon in Tray, my iMac version of Firefox forces me to 're-create/register' my account, 're-syncing/re-registering' each time. Very frustrating. Assistance would be much appreciated. There must be a simple solution that alludes me.

Asked by EOC 2 years ago

Last reply by FredMcD 1 year ago

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Firefox Dark Mode to Light mode switch problem

In MacOS Big Sur 11.1 on my MacBook, I have set MacOS to automatically switch between Light Mode and Dark Mode. But I notice that Firefox does not handle this well. When … (read more)

In MacOS Big Sur 11.1 on my MacBook, I have set MacOS to automatically switch between Light Mode and Dark Mode. But I notice that Firefox does not handle this well. When I have used my MacBook Dark Mode and switch back to Light Mode, Firefox still hangs in Dark Mode. The only way to solve this is to choose Light Mode in System Preferences instead of automatic.

Asked by Martijn 2 years ago

Last reply by plausibel 1 year ago

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Unable to find credit card autofill

I still do not see credit card autofill for FF, 85. I am using FF EN-US sha256 -54c1cfc7b51729f274a65825de0892dfa77a4796d1def8b54f2c132fded94198 Is this not US version? W… (read more)

I still do not see credit card autofill for FF, 85.

I am using FF EN-US sha256 -54c1cfc7b51729f274a65825de0892dfa77a4796d1def8b54f2c132fded94198

Is this not US version? Why is credit card autofill not visible?

Asked by Mace2 2 years ago

Last reply by Mace2 1 year ago

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Firefox Refresh deleted Onetab

My firefox browser was running slow, kicked to firefox refresh and when it came back all my saved Onetab bookmarks were gone, including the ones I saved before doing the … (read more)

My firefox browser was running slow, kicked to firefox refresh and when it came back all my saved Onetab bookmarks were gone, including the ones I saved before doing the refresh. Tried integrating the "old firefox data" folder back into the browser info, which seemed to be the way to go based on previous forum answers. That said the fix is unclear and doesn't seem to be working based on previously listed answers. Also, I'm on a Mac (Big Sur 11.2 - just updated OS), the other answers were Windows.. Need some help here please, cause it's kinda insane to have saved all the tabs then firefox just deletes them! Thanks!

Asked by mbass99 2 years ago

Last reply by Mila_s 1 year ago

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Unable to sign in to online banking using Firefox

I am unable to access my PNC Bank online account only when using Firefox. I have used Brave, Safari and Opera and can easily get into my account. I'm currently using Fire… (read more)

I am unable to access my PNC Bank online account only when using Firefox. I have used Brave, Safari and Opera and can easily get into my account. I'm currently using Firefox 85.0 on a Mac. I have no problems going to any other websites. Just wondering if anybody else is having this problem.

Asked by soofeenee2 2 years ago

Answered by FredMcD 2 years ago

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default search engine problem

In order to use my preferred browser, MetaGer, I have to change the default search engine every time I open Firefox. After setting the default search engine, Firefox reve… (read more)

In order to use my preferred browser, MetaGer, I have to change the default search engine every time I open Firefox. After setting the default search engine, Firefox reverts to Google after relaunch. How do I fix this? I'm using Firefox 85 with OS 10.13.6 High Sierra. Thanks

Asked by garyjc7 2 years ago

Answered by garyjc7 1 year ago

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Apple forum doesn't display on Mac OS

The web site from Apple does not display correctly o a Mac OS running the latest version 85. The site is https://discussions.apple.com/welcome the screen shows as enclose… (read more)

The web site from Apple does not display correctly o a Mac OS running the latest version 85.

The site is https://discussions.apple.com/welcome the screen shows as enclosed. When I use another browser it works properly on the same workstation. Also I have refreshed and reinstalled FF.

Asked by Mace2 2 years ago

Answered by Mace2 1 year ago

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Can't login to citi.com with Firefox.

I can no longer sign into my Citi account using Firefox (85). Works on all other browsers. The only error message I get is: Trouble signing on?Select "Forgot User ID or P… (read more)

I can no longer sign into my Citi account using Firefox (85). Works on all other browsers. The only error message I get is:

Trouble signing on?Select "Forgot User ID or Password"

Started a few days ago. Contacted Citi, and they ran me through all the typical solutions (clearing cache, force refreshing, etc.) There final solution was to use another browser.

Checked on my laptop, which is still using Firefox (v84.0.2). I could login with no issue. Updated to v85.0 and I cannot login.

So, there is an issue with v85.0 and citi.com

Asked by appleaddct 2 years ago

Answered by FredMcD 1 year ago