Firefox Support Forum

I got "Secure Connection Failed, The connection to the server was reset while the page was loading. The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem." message when I go to the site "https://gearup.ed.gov/". I checked my server is set up TLS 1.2

I am using Firefox 62, in my SSLtest, I got "Firefox 62 / Win 7 R Server closed connection" https://www.ssllabs.com/ssltest/analyze.html?d=gearup.ed.gov

Does anyone how to fix that issue? Thanks

On certain websites (specifically the one my school uses) there are no words popping up. Only question marks in boxes. Other websites, like facebook are totally normal. I made sure that the websites were given permissions to pick their own fonts and this did not fix the problem. Thanks

Firefox STILL won't let me add a security exception. This problem was raised zilions of times.

A partial solution is found here (If I uncheck the permanent exception box, it will save it.)

https://support.mozilla.org/en-US/questions/987476

But I need to do everything twice to go through.

A second solution, i.e. remote the CA as explained here

https://support.mozilla.org/en-US/questions/1020629?esab=a&as=aaq

is temporary and it doesn't work when you clear your history (the CA is again there).

Can you please, please, fix this? It was working fine with just 1 click on "confirm security exception" till 1 year ago. Why do you want to complicate easy things????

I am running OSX 10.9 Maverick on a Macbook Pro . I observe this problem in Firefox 25.1 The scroll bars in any application window all dissapear after about a second. If you resize the window or select an item with subdirectories in a list, the scroll bar in the pane you are in reappears, but it does not dwell long enough to allow you to move a cursor over it. (What is the point of making it dissapear anyway?) Two finger scrolling does not work for some reason, using a function and direction key or just a direction key works to scroll only in some websites but not all of them. This little bit of cleverness, if intentional is both un-needed and dysfunctional.

Recently I am unable to download anything in FF. It briefly acts as if downloading, but the file is corrupted and the next to the file in the DL manager it just says "Failed".

I tried Resetting FF. No luck. Then I tried all the steps in the "downloading problems" support doc. No luck. I tried with all add-ons disabled. No luck. In desperation, I searched for "Firefox" and moved two folders called Firefox, the application, and a .plist file to the trash (still there) and redownloaded Firefox and reinstalled. No luck.

If I click on a .pdf it will be be viewable, but it won't download. It's not just .pdfs that fail, it is any file I try and download.

I have not updated Firefox for some time, and do not know which version I was using.

I use a Macbook and today I upgraded to OS X Mavericks. However, it updated my Firefox and now I have version 26.0.

The scrollbar to the right has disappeared. To get it, I need to press my down arrow key and then quickly get the arrow onto the newly appeared black bar, in order to scroll. There is no arrows available either and I cannot find out how to add them and the scrollbar back in.

I don't like the apple style scrollbars that hide when you don't use them, which is one reason I didn't update for over a year. I just want a visible scrollbar back and visible arrows I can click on.

Any ideas? I have no knowledge of computer code so am hoping there is a way to do it without having to go into a shop to get someone to edit code for me.

I used Firefox up to version 3.5 and it worked well. But ever since, FF has frozen as soon as I've opened a webpage other than Google. FF even freezes when I'm in Mozilla's help pages ! I have trashed and reinstalled several times, updated constantly as suggested. I'm now using (or trying to use) version 25. No success. I have done everything that was suggested :

- trashed and reinstalled ( several times over the years, to see if new versions of FF would work) - restarted FF in safe mode - tweaked the profile as recommended - I've painstakingly checked that all my plug-ins etc were up to date. They are.

None of these solutions have worked. As I have written more than once, none of them should be necessary : Firefox should "just work". After all, other browsers do - I use Safari and Chrome, for instance, as well as SeaMonkey. Does any one know what's happening ?

I'm now running Mac OS 10.9.

Hey everyone!

I'm getting this error from spesific media websites only: "The media could not be loaded, either because the server or network failed or because the format is not supported". Before you ask:

• It's an HTML5 player, so nothing to do with Adobe flash
• And these videos, I watched them before. So suddenly I just couldn't. I can watch them on Safari and Opera (Those are other browsers I use, in case I face something like this).
• I don't know what happened, I didn't even upgrade my Firefox. This error came out of nowhere.
• The website I can't watch videos from is Openload.

The extensions I use (If necessary):

• Adblock Plus
• Flash Video Downloader
• Fontface Ninja
• Folx integration
• FlashGot

But yesterday I opened one Openload video. But it was a one-time thing. Anyone can help me?

I'm randomly losing the ability to scroll using the mouse. I launch Firefox and it works fine, then after a varying amount of time it stops and the only way it comes back is by restarting Firefox. Today it isn't taking long for it to happen after launching.

I'm on the latest version of Firefox in Mac OS X Maverick and I'm using the following extensions all in the latest version,

• Adblock Plus • DoNotTrackMe • Firebug • Xmarks

I first tried disabling all the plugins, didn't help. I just tried resetting Firefox, again didn't help.

I haven't noticed this behavior in any other programs thus I'm thinking it's Firefox.

Why is Firefox suddenly not remembering any of my logins or passwords? When I go into Preferences > Security, the box to "remember logins and passwords for websites" is checked. However, when I click on saved passwords there are zero. The boxes are still popping up asking if I want to save a password and I click yes, but it doesn't save. I am not in private browsing mode. However, I recently had an issue with firefox running slowly and was prompted to perform a function to make it run faster, which I did. I don't remember what that was, but it seems to have triggered this.

When I am in Fullscreen mode, the toolbar at the top disappears and only appears when you mouse-over the top of the screen.

Is there a setting somewhere so that when I go to fullscreen mode, I can choose to keep the address bar, tab bar and the bookmarks bar visible (not auto hide)?

When trying to login to Netflix I keep getting it can't load the page because "Something Went Wrong. Sorry We having trouble with your request. You'll find lots to explore on Home page. |NSEZ-403 " It's only when I try and sign in. I've cleared the cache & cookies, and restarted Firefox multiple times, but still get this message. I also tried Chrome and had same problem, but don't get it with Safari.

I get sent regular emails from Ebay on auctions that look interesting to me, when I click on the item to get directed to ebay, firefox sends a message that says "firefox prevented this page from automatically redirecting to another page" then there is an X box and an allow option. It comes up regularly and can get annoying. It started when I downloaded the latest version of Firefox. Thank you

I would really like to use a version of "Firefox Focus" for Windows 10 and macOS Sierra ! I am sure I'm not the only one, my friends told me they would like to have "Firefox Focus" on their computer. I wanted to know if their is some technical reason you don't do that ?

hi:

some how, the top menu has disappeared. ESC is not bringing it back

its like firefox has gone to full screen (as when you play a video/movie) and so the top menu disappears. but i cannot get it out of this mode.

any ideas?

thankyou for your helpf.

Hi. I'm trying to log on to a particular company's website and keep getting the message :

"The requested URL was rejected. Please consult with your administrator. Your support ID is: 11373612934950299921" (with a different number each time)

I've cleared my histories, cache and cookies. My Firefox updates itself.

Going to other sites is fine.

I've spoken to the company, they don't know what's happened and are not having this problem themselves or with any other customers.

Which administrator might it be referring to? Can anyone help? (I'm not sure whether to click on 'Share Data' below; let me know if this would be helpful.) Many thanks.

I have reloaded Firefox as suggested. I have clicked "Always" in by System Preferences scrolling. But none of these work. If Firefox does not fix the scrolling problem for the Mac OS X, I am forced to use Safari as my main browser, because the scrolling works there. I've used Firefox for almost 10 years, but this problem is very frustrating.