Firefox Support Forum

I use Firefox sync between multiple devices, including a desktop and a laptop on Ubuntu Linux. This is done through a Firefox account. Both Ubuntu devices mentioned run Firefox 108.0 for Ubuntu 20.04 LTS.

I'm signed in on this Firefox account on my laptop (from which I'm writing this message). I recently (some months ago) changed my primary e-mail, since I may lose access to the older e-mail account soon. Now, suddenly, on my Ubuntu Desktop I received a message that I need to sign in to sync. When I click on "sign in", it takes me to tab that lists my primary e-mail address and asks for my password. I enter the password that I know is correct (it is listed under my saved logins on this Ubuntu laptop and the e-mail listed is the primary e-mail address with which I am signed in on my laptop, writing this message; it is also listed on my Firefox account details as my primary e-mail address). I then get a red message on tab stating "Primary account e-mail required for sign in", despite the fact that it is with my primary e-mail that I am attempting to sign in! I've tried it multiple times, to no avail.

At least two other users have posted about related concerns this year: (see https://support.mozilla.org/en-US/questions/1368875 and https://support.mozilla.org/en-US/questions/1395902). However, nothing has been done to resolve this issue. I have followed all instructions provided for changing my primary e-mail address. This is definitely a fault on Mozilla's side and not mine. Please resolve this urgently, users risk losing vast amounts of data, through no fault of their own, if you fail to do so.

Hi, I have firefox on my Ubuntu 23.04. When i start it it shows a black screen. I click quit on my system and then i startup and it lunches normally. What am I doing wrong or how to fix it?

For quite some time now I've had keyword.enabled set to false in my about:config because I don't like having the address bar try to autocomplete or turn things into search, when I do a ctrl-l.

I do like that I am still able to use ctrl-k to do a search when I need to. This would place a ? at the start of the field and whatever I type gets sent to search.

In a recent upgrade, ctrl-k still places the ? at the start of the address bar but doesn't send things to search. Instead, it now behaves as if I did a ctrl-l and typed in a bad URL.

I'm on Firefox 80 (on Fedora 32) but I can't be exactly sure which upgrade brought this change in behavior.

Is there a way to get the old behavior back? ctrl-l to enter a URL, ctrl-k to search.

Hi! Does anybody know how to disable browser closing by ctrl+q shortcut? It is too close to ctrl+w and sometimes I close the whole browser instead of one tab. Moreover it is really useless and stupid feature since I have alt+f4. Why I need another shortcut which do the same stuff? And why developers ignore this issue which was reported on several forums? I tried install extension which disable it but it doesn't work for me.

The question at the following URL has an answer that is no longer the best answer, but it is Archived and I cannot provide the better answer. Since "How can i reset 'container defaults' in FireFox Browser? I.E. I previously selected to open a certain 'site' is a specified 'container' - now I want to clear." is the top hit when I look for this on Google, I'm attempting to provide the answer here.

https://support.mozilla.org/bm/questions/1269571

Hi, I'm unable to change my Firefox Account password.

I navigate to the Manage Account page, click Change next to Password and enter my old and new password and nothing happens. The page gives no indication that the change has applied and my password remains the same.

I have also tried this in a private window, on Google Chrome and on my phone and the same thing happens.

Clicking "Show more comments" on Facebook does nothing (I browse it without an account), also no comments are shown in Cracked.com, I haven't noticed if other sites don't show comments. I use Ubuntu 20.04 (when I first opened FF on this pc it had the gnome icon and I hadn't checked for this problem before importing my old profile with add-ons, now it doesn't show the icon for some reason), I tried safe mode, refresh firefox, creating new profile, uninstalling and deleting home/.mozilla folder, no luck. Before I got this pc I used my old laptop with windows 7 and I'm pretty sure I had the same problem with facebook comments that had started some time earlier.

debian Linux 64bit,firefox 87 is fine. It's a problem with 88.0. try: firefox https://bing.com I can see the title changed,but blank webpage.

try: rm -fr ~/.mozilla run firefox 88.0 , same thing happens.

I have Firefox installed on an XUbuntu 20.04.2 LTS machine. preferences to "restore previous session" on startup. Intermittently, when I launch the browser, one of my windows has a very strange appearance (please note the general look of the window in the attached screenshot and ignore the "page cannot be displayed" message, as the screenshot was taken when I was not connected to the Internet.)

I have already tried reseting Firefox and that does not make the problem go away permanently; it always comes back eventually. (Note: I cleared cache before, and cookies after, taking the screenshot but before opening this support request. So the "troubleshooting information" attached reflects how it is after cookies are cleared.)

Hi, I just discovered a problem setting secondary email when both primary and secondary is on the same domain, gmail.com.

Following the instructions:

Set up secondary email

The error that come up says that the secondary email must be different than my account email, but it is, the only common thing is the domain.

So this is a bug, please fix.

Jan Johansson

I am the webmaster for a church website. As you will see about the collected data on my computer, I work on a Linux computer. Because of the pandemic, the church has been worshipping using livestream video run from the church's website. To aid parishioners with the service, we post pdfs of the Service Bulletin, Readings for the Day, and other aids to participate in the service.

Up until, I think, Firefox 87, in testing the webpage before publishing, I was able to open the pdf links in a new tab. Now, when I try to test the pdf links, Firefox prompts me to save the pdf and I cannot view it online. Given that the pdfs were generated on my computer and exist in my files, It is somewhat ridiculous that I'm being prompted to save the pages.

However, because I also have a Windows machine, I know that this is not happening on all of Firefox, just on the Linux version,

How can I alert Firefox to get this fixed. When I'm not acting as a webmaster, I have occasion to click on a pdf link and it is annoying that it will not display in the browser and and opens up a "save" box.

hello

context :

Im using 78.10.0esr on debian 10

symptoms :

randomly while changing tab or opening a new one, all the firefox window content disappear but edges (all even tabs or scroll bars). but firefox do not crash - it doesn't exit but becomes unusable.

first investigations reveal it is always the same kind of errors in terminal :

https://pastebin.com/GV7WVnuF https://pastebin.com/GV7WVnuF

I don't understand how to fix that.

I have a WordPress site that has recently been moved to a new server and had some updates done to it (new version of WordPress, new version of plugins, etc.) However, we've noticed that there are times where the page will hang on the loading screen. Typically, a refresh will fix this and allow the page to load.

The reason we believe this to be a Firefox issue is that:

1. The issue hasn't been observed on Chrome.
2. When running the Developer Tools, there is no noticeable difference between times when the page hangs on the loading screen and times when the pages display normally (as seen in the attached screenshots), which seems to rule out server failing to deliver content.

Dear Mozilla Community,

I would like to know when Firefox will be dropping Windows 7 support? I readed on some websites that Google Chrome will be dropped support for Windows 7 in 15 January 2022 year so I would like to know if there are any plans by Mozilla Developers to drop support for Windows 7?

I don't have computers with Windows 7 but my friends asked me about this because they know that I am active community member of Mozilla but I can't answer because I don't know so this is why I asked you today about this.

Yours faithfully, Piotr

I discovered that I lost all the sessions from the OneTab extension that I have been using for a while. I am not sure when this happened, because I hadn't opened my OneTab in some time, but today I tried it because I wanted to file and categorize tabs I had saved, and they are sadly all gone!

Searching around I discovered this probably has to do with recent Firefox updates, but I haven't been able to find any backup of my extension data. I followed directions from this issue https://support.mozilla.org/en-US/questions/1260116 and this https://www.tenforums.com/software-apps/176858-how-i-export-my-profile-data-firefox-extension.html.

But no success. Any ideas if/where OneTab data could be? Or even which update could have broken the extension, if that could help?

Thanks so much for any help :)

Edit: I also wanted to add, because I saw it in some of the replies I found, that I have no Old Firefox Data folder, as I have never used the Refresh Firefox option. In fact, I remember getting a notification by Firefox some time ago to do this, but since it would involve having to reconfigure extensions etc, I chose not to (probably a bad idea!).

i found this problem with firefox where whenever I'm in google meet, it only shows this blank white screen. at first i thought it was only a minor bug that'll be resolved quite quickly. but it has been over a month. and I'm curious on what could cause this to happen, since I really wanted to came back on using firefox as my default browser. I've tested this on Arch Linux, Manjaro 21, Pop OS 20.10, Fedora 34, and OpenSUSE Tumbleweed with the exact same behavior. any help would be much appreciated

I get an e-mail saying "Last reminder to sync devices!" but I have already linked three devices. Two computers and one Android phone.

Can you please let me know what I need to do? Thanks.