Firefox Support Forum

After installing Ubuntu 20.04 LTS Clicking on Firefox or Thunderbird it hangs the computer and have to switch off the computer on main switch. Reinstall Mozilla once but no difference still hangs Ubuntu. Need help on this one Thank you

Clicking "Show more comments" on Facebook does nothing (I browse it without an account), also no comments are shown in Cracked.com, I haven't noticed if other sites don't show comments. I use Ubuntu 20.04 (when I first opened FF on this pc it had the gnome icon and I hadn't checked for this problem before importing my old profile with add-ons, now it doesn't show the icon for some reason), I tried safe mode, refresh firefox, creating new profile, uninstalling and deleting home/.mozilla folder, no luck. Before I got this pc I used my old laptop with windows 7 and I'm pretty sure I had the same problem with facebook comments that had started some time earlier.

debian Linux 64bit,firefox 87 is fine. It's a problem with 88.0. try: firefox https://bing.com I can see the title changed,but blank webpage.

try: rm -fr ~/.mozilla run firefox 88.0 , same thing happens.

Today I updated my Firefox Developer Edition to version 89.0b2 and now I just can not look at this browser anymore, "Inspired new tab design" is taking too much space and now became largest and at the same time least information-dense panel in my entire desktop! I searched around the web for a bit in hopes that I will find a theme or an add-on that will revert this particular change but no luck. I really want to revert to old UI look (at least tabs bar), there should be default theme or option to get back to old style. After some investigation I found userChrome.css but don't really want to install it (maybe this is actually the way of doing this kind of styling). Please help me revert UI design to old one.

I have Firefox installed on an XUbuntu 20.04.2 LTS machine. preferences to "restore previous session" on startup. Intermittently, when I launch the browser, one of my windows has a very strange appearance (please note the general look of the window in the attached screenshot and ignore the "page cannot be displayed" message, as the screenshot was taken when I was not connected to the Internet.)

I have already tried reseting Firefox and that does not make the problem go away permanently; it always comes back eventually. (Note: I cleared cache before, and cookies after, taking the screenshot but before opening this support request. So the "troubleshooting information" attached reflects how it is after cookies are cleared.)

Hi, I just discovered a problem setting secondary email when both primary and secondary is on the same domain, gmail.com.

Following the instructions:

Set up secondary email

The error that come up says that the secondary email must be different than my account email, but it is, the only common thing is the domain.

So this is a bug, please fix.

Jan Johansson

I set about updating my e-mail address on this forum. I followed a hyperlink which had been e-mailed to me automatically in the past by the forum, and which pointed to support.mozilla.org

The first screen (whose URL I don't want to try to get right now because doing so might sign me out of my Support.Mozilla.org account) offered only an option for creating a new account, not signing into an existing account. It turns out that this is a very significant wording mistake that needs to be corrected.

Since I thought my existing account didn't exist anymore, I made a new account with my new e-mail address.

Then I found that the short username assigned to my new account had a "1" suffixed - which meant that my existing account did exist after all. So I deleted the new account. I also managed to sign into my existing account by using the misleadingly named "Create a new account" method.

The next problem was how to change my primary e-mail address. There is no evident way to do this. I eventually found article https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts which confirmed my suspicion that the recommended workaround is to add the new address as a "secondary address," then delete the primary address. This is another significant issue that needs to be corrected. I'm registered on possibly dozens of Web forums etc. & all of them (except Mozilla) simply let me change my e-mail address when I need to.

Anyway, now apparently the support forum doesn't let me add my current e-mail address as a secondary e-mail address, because there is still a record of this address on the defunct account that I just now created. Also, the error message here is worded incorrectly (it claims that my new e-mail address is the same as my old e-mail address).

Can I please have assistance from a forum admin in getting my e-mail address updated, without change to my short username.

I also wish there were a more obvious way to ask for help (or raise defect reports) regarding the forum itself.

Thanks for your help.

I am the webmaster for a church website. As you will see about the collected data on my computer, I work on a Linux computer. Because of the pandemic, the church has been worshipping using livestream video run from the church's website. To aid parishioners with the service, we post pdfs of the Service Bulletin, Readings for the Day, and other aids to participate in the service.

Up until, I think, Firefox 87, in testing the webpage before publishing, I was able to open the pdf links in a new tab. Now, when I try to test the pdf links, Firefox prompts me to save the pdf and I cannot view it online. Given that the pdfs were generated on my computer and exist in my files, It is somewhat ridiculous that I'm being prompted to save the pages.

However, because I also have a Windows machine, I know that this is not happening on all of Firefox, just on the Linux version,

How can I alert Firefox to get this fixed. When I'm not acting as a webmaster, I have occasion to click on a pdf link and it is annoying that it will not display in the browser and and opens up a "save" box.

Hello. I had discovered that Firefox itself creates a so called "fork bomb" by creating a big amount of sub-processes under the main one (with I can prove thru the attached screenshoots).

Could anyone have a idea how to limit Firefox from opening so many sub-processess, with (wanting or not) are mostly causing that my system runs out of memory and stop beeing responsible to any of my inputs, with forces me to restart the system (similar thing is done by an DOS attack)

I use the Firefox 88.0.1 on Ubuntu 20.04 (64-bit)

uname: Linux live 5.4.0-53-generic #59-Ubuntu SMP Wed Oct 21 09:38:44 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux lsb_release:

Distributor ID: Ubuntu Description: Ubuntu 20.04.1 LTS Release: 20.04 Codename: focal

Dear Mozilla Community,

I would like to know when Firefox will be dropping Windows 7 support? I readed on some websites that Google Chrome will be dropped support for Windows 7 in 15 January 2022 year so I would like to know if there are any plans by Mozilla Developers to drop support for Windows 7?

I don't have computers with Windows 7 but my friends asked me about this because they know that I am active community member of Mozilla but I can't answer because I don't know so this is why I asked you today about this.

Yours faithfully, Piotr

Hello,

I recently was forced to change the address of my blog from "universalism.com.au" to "universalism-au.com" (due to silly legal requirements introduced a few months back about requiring an ABN if you want to use the .au suffix).

"universalism.com.au" is now a dead link, but when I start typing "uni..." in the address bar, it always autocompletes to this old and depreciated url rather than my new one. I would like to be able to type "uni..." and have it autocomplete to the new address, "universalism-au.com"

I have cleared what seems relevant from my browsing history, but no luck. Is this perhaps being caused by my default search engine (duckduckgo) recommending the wrong address?

I have attached a screenshot if this helps.

I discover that when I disable history in security param and reboot firefox it deactivate all add-on from working on tool bar. Firefox Ubuntu 88.0.1 (64 bits) Ubuntu 21.04

Hi,

I've just discovered that the "compact" layout has been removed from Firefox version 89.

On top of that it look slike custom css is no more supoprted either.

Is there hope to get the compact layout back ? Where should we upvote for feature requests or the like ?

I thought I'd post it here for other people to find. I run Linux Mint (64 bit) so this may effect Ubuntu as well and potentially other distributions. After the update to version 89 Firefox was COMPLETELY transparent. I saw more of the background than I did of the browser or the websites. After doing some digging around I found I had to enable layers.acceleration.disabled in config:about.

To do this open Firefox and in the address bar type config:about Do a search for layers.acceleration.disabled Double click it to enable it Close firefox and re-open it to verify your transparency is gone.

I hope this helps someone.

I just used pacman to update to the latest Firefox, but the tab crashed each time I open a new web page ( I can open settings, about:xxx and etc... ). I tried Troubleshoot Firefox crashes and it did not crash in troubleshoot mode. Then I tried extensions, themes and hardware acceleration issues to solve common Firefox problems https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems but non of these options solved the problem. I disabled all extensions, themes and hardware acceleration, and it reported the same error.

I am running Linux Ubuntu 20.04 LTS. The about:logins page is no longer in dark mode under 89.0. Neither is the about:addons page or the about:preferences page. My low vision would much prefer white font on dark background. I use the Color Changer addon for some pages but it does not work on the aforementioned "internal" browser pages. How can I change them back to dark mode please as I had in v88?

Hello,

I cannot use any add-ons since upgrading to version 89 in Manjaro Linux Cinnamon. Tried new .mozilla folder, disabling browser.proton.* but no luck.

Any ideas what to do?

Thanks! /Jorgen

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