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  • Archived

Add-on keeps getting re-added to firefox after I remove it

Hi all, I hope you are well. I'm facing some weird problems with Firefox after upgrading to the latest version. One of these is that the IBM Rapport add-on keeps getting … (read more)

Hi all,

I hope you are well. I'm facing some weird problems with Firefox after upgrading to the latest version. One of these is that the IBM Rapport add-on keeps getting added to Firefox automatically every time I restart my computer. I remove it each time, but next morning there it is again.

I no longer need the add-on since my bank has changed the online banking methodology (which the add-on was used for), but it refuses to stay away!

I have run 3 full virus checks, and nothing came up.

I have made a new profile, but this didn't help.

Can anyone please advise how I can remove this add-on permanently?

Thank you very much for your help.

Michael.

Asked by Michael 6 months ago

Last reply by Michael 6 months ago

  • Archived

Since installing 63.0.3, constant problems with running Firefox

I've had no problem with previous versions of Firefox. Since installing version 63.0.3, constant problems with crashing, hanging or loading homepage and websites extremel… (read more)

I've had no problem with previous versions of Firefox. Since installing version 63.0.3, constant problems with crashing, hanging or loading homepage and websites extremely slowly. Sometimes loading of homepage cycles through two or three partial sequences before completing. Have tried all obvious recommended solutions without success, including safe mode, refresh and reinstall. Am using MacBook Pro 10.10.5 and BT as my home page. I use Safari as my other browser and it continues to run without any issues

Asked by Drumlean 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

I keep getting IBM Security Rapport pop up Window showing on Firefox when I open. I cannot get rid of it.

When I load up the first page of Firefox a pop up window opens showing IBM Security Rapport and asking me to OK enabling the extension. I have never requested it and the … (read more)

When I load up the first page of Firefox a pop up window opens showing IBM Security Rapport and asking me to OK enabling the extension. I have never requested it and the pop up does not go away until I go into the extensions page and then close it.

I never asked for the opo up and I am unclear why it appears or if its viral. Can you help? Thanks

Asked by Fred199 2 years ago

Last reply by FFus3r 2 years ago