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Red screen locking Firefox saying Firefox_Critical_Error

I am getting a solid red screen with screeching sound saying a web site is trying to do something to my computer and that it's a FIREFOX CRITICAL ERROR and I need to call… (read more)

I am getting a solid red screen with screeching sound saying a web site is trying to do something to my computer and that it's a FIREFOX CRITICAL ERROR and I need to call help desk. The only way I have found to close the window is to open Task Manager and close Firefox. Sometimes after rebooting the page will go away for a period of time but it always comes back. HELP! How do I get rid of this monster? The Windows 10 Virus scanner won't clear it and neither will Malwarebytes malware scanner.

Thank you, Jake

Asked by jakebe2 2 years ago

Answered by jscher2000 2 years ago

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Firefox won't open, quit, force quit or finder quit. Help!

I can't open a new window. I can't select preferences. I can't shut it down even when I try to force quit. Going to the finder and shutting down does not work. This p… (read more)

I can't open a new window. I can't select preferences. I can't shut it down even when I try to force quit. Going to the finder and shutting down does not work. This prevents me from shutting down my computer.

Asked by nerakbow 5 years ago

Answered by cor-el 5 years ago

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Firefox will not open up in Windows 7.

Firefox has stopped working in my computer. I have uninstalled and reinstalled 3 times now, and it will not load up. Many articles online instruct me to clean cookies, … (read more)

Firefox has stopped working in my computer. I have uninstalled and reinstalled 3 times now, and it will not load up. Many articles online instruct me to clean cookies, etc. but I cannot do anything if the program doesn't load. It does not even show as loaded in my Windows Task Manager. Please advise.

Asked by wild4hummies 5 years ago

Answered by wild4hummies 5 years ago

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Blue screen crashes

Hello. I am experiencing constant BSOD crashes since Firefox updated to Quantum. It happends shortly after seemingly unrelated actions: opening a link, clicking video to … (read more)

Hello. I am experiencing constant BSOD crashes since Firefox updated to Quantum. It happends shortly after seemingly unrelated actions: opening a link, clicking video to play, or even attempting to close the app. Turning hardware acceleration off didn't solve the problem, although my PC is Sony VAIO laptop with combined Intel/Nvidia graphics which (probably) may complicate things. Resetting Firefox didn't help either. O/s is Windows 7. I also have KAV.

Asked by duracotus 2 years ago

Answered by duracotus 2 years ago

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I get freezing, getting stuck etc on Firefox; I also have been getting disc corruption and the disc files have to be deleted and restored, ?

usually happens playing videos on facebook or clicking on links to dailykos headlines. I have to turn the computer off entirely bypassing the normal shut down proceedure… (read more)

usually happens playing videos on facebook or clicking on links to dailykos headlines. I have to turn the computer off entirely bypassing the normal shut down proceedure in order to undo the freezing. When I restart the computer it goes back to the freezing place and gets stuck again. There was a brief flash that said a webpage was causing the problem in yellow at the top of the screen; it lasted about 3 sec and then disappeared. after 3 times of trying the normal shut down after restarting my computer required a rather lengthy disc scan (3 indices) where many files were deleted and restored. I would like to continue using firefox but I am confused about why this is happening. What is my computer doing while freezing if indeed it is a webpage that is causing this to happen. I used malwarebytes anti virus and microsoft security essentials scans regularly and use good internet habits. Is this somehow related to the recent Intel invasion? So I just got a message about an installed plugin, Shockwave Flash 28.0 r0. I guess this means I should deactivate it?

Asked by whatsup1 2 years ago

Answered by FredMcD 2 years ago

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cannot shut down or open ff and it is preventing my MAC book from shutting down . Cannot delete and reinstall because it is open

I am using OS El Capitan 10.11.1 and a mac book pro mid 2014. Force Quit does not work. There is the little black dot under the icon showing that FF is open, but if I c… (read more)

I am using OS El Capitan 10.11.1 and a mac book pro mid 2014. Force Quit does not work. There is the little black dot under the icon showing that FF is open, but if I click it nothing happens. I am literally stuck. I ma o computer whizz kid, so any suggestions/help gratefully received. Thanks

Asked by JesterWester 4 years ago

Answered by FredMcD 4 years ago

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Firefox recently started freezing every time I (a) try to open options (b) try to download a file (c) try to export bookmarks (d) try to move a bookmark around

Firefox within the last month has started freezing every time on a Windows 7 laptop every time I try one of the above actions. I have tried "refresh Firefox", safe mode, … (read more)

Firefox within the last month has started freezing every time on a Windows 7 laptop every time I try one of the above actions. I have tried "refresh Firefox", safe mode, uninstall/reinstall, nothing seems to help. Can't open prefs so I have not been able to turn off hardware acceleration. However, I was able to set up Firefox Sync which let me get my bookmarks to another PC and it looks like make setting changes on that PC affects this copy of FF so I <think> I've also tried turning off hardware acceleration. Nothing works. Especially frustrating that the options freeze. Firefox has worked for years on the affected laptop, is there anything I can do except give up and switch to another browser?

Asked by caraquenatb 5 years ago

Answered by caraquenatb 5 years ago

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every time I click a link to YouTube firefox freezes and I have to force it closed with the task manager

If I hit a link in Facebook and it is a YouTube video, Firefox goes unresponsive and I have to open the task manager and close Firefox. This happens even if it opens in a… (read more)

If I hit a link in Facebook and it is a YouTube video, Firefox goes unresponsive and I have to open the task manager and close Firefox. This happens even if it opens in a new window. I can't even open YouTube on its own without having this happen, can you tell me why? I do have three links that I have bookmarked that are YouTube videos and they play fine, but nothing else.

Asked by llahair 1 year ago

Answered by FredMcD 1 year ago

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Firefox hangs very frequently after upgrading to 36 on Mac OS

I have Mac OS X 10.6.8. I recently upgraded to Firefox 36.0.1. Ever since the upgrade Firefox hangs on most of the news and other websites that I frequent. Anything that… (read more)

I have Mac OS X 10.6.8. I recently upgraded to Firefox 36.0.1. Ever since the upgrade Firefox hangs on most of the news and other websites that I frequent.

Anything that can be done to fix this?

Asked by ShopMalabar 5 years ago

Answered by gggeek 5 years ago

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Firefox Locks - Then Whole Windows 10 Computer Locks

I have a brand new computer, an HP Elite, running fully patched Windows 10. I am having the same problem over and over. When browsing in Firefox (the latest version - ful… (read more)

I have a brand new computer, an HP Elite, running fully patched Windows 10. I am having the same problem over and over. When browsing in Firefox (the latest version - fully patched) the computer suddenly locks up. I get the spinning wheel. After I wait a while it might unlock but until it does all applications, Outlook, Word, everything that is open, is unavailable. Here is my latest Event Viewer message. (scroll down please)

Log Name: Application Source: Application Hang Date: 1/16/2018 2:47:59 PM Event ID: 1002 Task Category: (101) Level: Error Keywords: Classic User: N/A Computer: MIKEW10ELITE Description: The program firefox.exe version 57.0.4.6577 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 1438
Start Time: 01d38ef36bb52ed8
Termination Time: 6
Application Path: C:\Program Files\Mozilla Firefox\firefox.exe
Report Id: efdaccb2-e92d-457e-826a-e6e83b8b3175
Faulting package full name: 
Faulting package-relative application ID: 

I have gotten other messages in Event Viewer when the lock ups occur. They are this: Log Name: Application Source: Application Hang Date: 1/16/2018 10:03:42 AM Event ID: 1002 Task Category: (101) Level: Error Keywords: Classic User: N/A Computer: MIKEW10ELITE Description: The program svchost.exe version 10.0.16299.15 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 95c
Start Time: 01d38ed407dd2159
Termination Time: 4294967295
Application Path: C:\Windows\System32\svchost.exe
Report Id: baf600bc-2efd-4305-ae78-2a35065dd46a
Faulting package full name: 
Faulting package-relative application ID: 

While the lockup is in place I might try to click something. Then I'll get the message in the attached graphic. Clicking "Do you want to end this process" with OK rarely does anything. This whole deal hoses my computer completely and forces me to reboot.

I've worked with Microsoft. The first time I did a complete reinstall of Windows 10. The second time I tried removing services with msconfig. Nothing is working.

Is this a Firefox problem?

Thank you.

Mike Gallery

Asked by MikeGIL 2 years ago

Answered by MikeGIL 2 years ago

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Firefox notification in lower right of screen freezes Windows 7

It seems that recently Firefox (perhaps the pop-up notifications) are freezing my Windows 7 machine. I have used Firefox for years without this problem. During the pas… (read more)

It seems that recently Firefox (perhaps the pop-up notifications) are freezing my Windows 7 machine. I have used Firefox for years without this problem. During the past weeks I notice that system freezes seem to happen when a Firefox pop-up notification appears at the lower right of the screen (e.g. Firefox 38.0.5 is available ...). The mouse will continue to move the cursor on the screen for a few seconds, then that freezes to. I get no response from the keyboard, even CTRL-ALT-DEL and power button fail to reboot the machine; I must remove and reattach the power cord.

Hoping that Mozilla had fixed the problem I updated today to Firefox 39.0, but when a Firefox browser plugin presented a notification in the lower right of the screen the system froze again. I do not have this freeze problem when Mozilla Thunderbird presents a notification in the lower right of the screen (e.g. XXXXXX received 6 new messages).

Asked by cevsocial 4 years ago

Answered by cor-el 4 years ago

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I can not get the menu button to work

I am running Firefox on Linux Mint 13 Maya. For some reason many of the buttons in Firefox (not on webpages but in FireFox itself) do not respond to mouse clicks. I have… (read more)

I am running Firefox on Linux Mint 13 Maya. For some reason many of the buttons in Firefox (not on webpages but in FireFox itself) do not respond to mouse clicks. I have tried Safemode, refresh/restore and uninstall/reboot/reinstall. Still the same problem. I have a hard time accessing settings because the menu button is one of those that "depresses" but does not respond to any mouse clicks. Also I can not activate or deactivate plugins because of the same problem.

Asked by MilwTD 5 years ago

Answered by MilwTD 4 years ago

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Firefox Won't do Anything

I had been having problems with firefox since a few months ago. When I opened it, it worked really good, but two or three hours later it got reeeally slow, and when check… (read more)

I had been having problems with firefox since a few months ago. When I opened it, it worked really good, but two or three hours later it got reeeally slow, and when checking the Windows Task Manager it said that Firefox was using about 2.5 RAM GB and I had to restart Firefox. The real problem started when I got sick of the previous issue and tried to fix it. and what kind of fixed that problem was refreshing Firefox (reinstall it didn't worked and I say "kind of fixed it" because only made the problem to take a bit longer).

I was so happy that I got like 5 hours on Firefox but then it got slow again and tried to restart it but... Firefox didn't do anything, just kind of freezd in the start (see image below). In this stage, won't even try to load anything, if I type an address and press enter, it won’t do anything, I can open the menu and open tabs, windows and private windows but all of them are the same. The only way to close firefox is by this menu (the X button in the top right corner doesn’t work). I can’t even load the add-ons page, nor the settings page. I have access to the help menu to refresh firefox but that fixes the problem only for one session (if I close and/or restart firefox, the problem returns).

I tried all what is said here: https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems but didn’t work or worked just for one session (reinstall, refresh and new profile solutions work for a single session, but the problem with the RAM persists, doesn't even work with safe mode).

I tried the solution given here: https://support.mozilla.org/en-US/questions/1021896 but won’t work not even for a single session. I neeeeeed help! Thanks!

Asked by Raaul 2 years ago

Answered by FredMcD 2 years ago

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I am not able to start firefox after the latest upgrade

I tried starting firefox 57 in safe mode and while there is some activity, the browser does not open as it normally should. I have attached a screenshot of what I see - w… (read more)

I tried starting firefox 57 in safe mode and while there is some activity, the browser does not open as it normally should. I have attached a screenshot of what I see - where do I go from here. This is in safe mode.

Asked by ppulickal 2 years ago

Answered by FredMcD 2 years ago

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Firefox quantum 65.0.2 uploads are all of a sudden extremely slow

I noticed a few months back that Firefox quantum 65.0.2 (64 bit) uploads are extremely slow. A 186kb image that is uploaded instantly in Chrome or Firefox developer editi… (read more)

I noticed a few months back that Firefox quantum 65.0.2 (64 bit) uploads are extremely slow. A 186kb image that is uploaded instantly in Chrome or Firefox developer edition (65.0b11 64 bit) takes about 30-45 seconds in quantum, a 900kb image jumps to 14% when I hit upload, then super slowly climbs up by 2%-4% at a time, finally finishing the upload 3 minutes later, and by the time the upload finishes the google captcha I entered has expired and it tells me to retry the upload. The same 900kb image uploads in 2 seconds on chrome and firefox dev. Also some websites like twitch.tv are super slow to load, not even a video stream, the homepage takes about 20 seconds to load, then another 30 seconds for the video to start playing, while the site loads and starts playing the homepage video within a few seconds on chrome and firefox dev. I've tried everything, launching firefox in safe mode, reinstalling firefox and trying with no plugins, switching between system proxy settings and no proxy. Is there anything else I can try? Super annoying having to launch chrome every time I need to upload something.

Thanks

Asked by IcePhokz 1 year ago

Answered by FredMcD 1 year ago

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Shopify login locks up Firefox developer edition on MacOS

I am running 59.0b13 (64-bit) on a MacBook Pro (Retina, 15-inch, Mid 2015) with MacOS 10.13.3 I develop a Shopify app and anytime I try to login to a Shopify stores admin… (read more)

I am running 59.0b13 (64-bit) on a MacBook Pro (Retina, 15-inch, Mid 2015) with MacOS 10.13.3

I develop a Shopify app and anytime I try to login to a Shopify stores admin panel. Firefox locks up and spins the CPU all the way up. I then have to force quit.

To replicate go to any Shopify store and add "/admin" to the domain.

Asked by corbinu 2 years ago

Answered by corbinu 2 years ago

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Update to ver 64 breaks operating system

1. Win 7 Pro 64 bit working error free. 2. Updated from FF ver 63 to FF ver 64 3 Computer starts having hard freeze when even Task Manager will not load and cursor is … (read more)

1. Win 7 Pro 64 bit working error free.

2. Updated from FF ver 63 to FF ver 64

3 Computer starts having hard freeze when even Task Manager will not load and cursor is frozen.

4. Only reset button reboot works.

5. Symptom is repeatable.

6. Restored system image.

7 Computer once again error free.

8 After repeated nags from FF, once again updated FF to ver 64 (64 bit).

9. Symptoms in nrs 3&4 above return.

10. Restored system image and computer is error free.

11. Ignoring nags from FF to update to ver 64 (64 bit)

12. Now what?

Asked by wotnwabbit 1 year ago

Answered by wotnwabbit 1 year ago

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firefox (mac) freezes until I press command+tab.

This problem started yesterday, though I haven't downloaded anything or changed anything. I have tried reinstalling Firefox and Yosemite, repair permissions, disable all … (read more)

This problem started yesterday, though I haven't downloaded anything or changed anything. I have tried reinstalling Firefox and Yosemite, repair permissions, disable all plugins/add-ons, but still no success. Every other program and browser work. Only Firefox is having this problem. Please help me fix. Thanks.

Asked by angelthman 4 years ago

Answered by angelthman 4 years ago

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Firefox froze on the nav links below the visible line on this page: http://weldtables.com/ Is there something I can do to fix this or is this buggy behavior?

Windows 10, the new MS browser handled the page OK. Firefox froze on every link ( ALL | BEST SELLERS | PRO SERIES | FAB BLOCKS ). That is about all I know about it. … (read more)

Windows 10, the new MS browser handled the page OK. Firefox froze on every link ( ALL | BEST SELLERS | PRO SERIES | FAB BLOCKS ). That is about all I know about it.

Asked by sdewolfe 4 years ago

Answered by FredMcD 4 years ago