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  • Archived

Adobe plug-in causing Firefox on Mac to crash?

Firefox started crashing recently on my Mac, perhaps after I recently upgraded Firefox. This morning I updated Adobe Flash, and reinstalled Firefox, but it's crashed se… (read more)

Firefox started crashing recently on my Mac, perhaps after I recently upgraded Firefox. This morning I updated Adobe Flash, and reinstalled Firefox, but it's crashed several times since then. It seems to crash while loading pages that contain moving images.

I've tried turning off Hardware Acceleration in the preferences, but that hasn't helped.

I've gone to the same web pages with Chrome and Safari, and neither of those have crashed.

I am using Firefox 37.0.1, MacOS 10.8.5, and Adobe Flash Player 17.0.0.134.

I opened a new tab in Firefox and typed "about: crashes", and will paste the five most recent crash report ID numbers below.

Report ID Date Submitted 11E5E861-C82B-48FB-BCC3-541C0F4B0F50 4/8/15 11:35 AM bp-c5253e72-1d8f-4438-b546-3f46a2150408 4/8/15 11:24 AM 37C2C7CC-7700-4D69-B4F5-CF06E8159951 4/8/15 9:54 AM bp-dfc7523e-383c-426d-931f-970dd2150408 4/8/15 9:53 AM 988BE2FC-1C6F-424A-87B1-6861191C524C 4/8/15 9:21 AM

Any help you can give me would be great - Firefox is my preferred web browser, but this is getting problematic.

Thanks, Mary

Asked by Mary_H 6 years ago

Last reply by FredMcD 6 years ago

  • Archived

I have went through the Q&A, followed the tips and still getting crashes. I am sending you some of the most recent reports. Thank you in advance

I am sending you a copy of the crash reports: bp-9551daa0-0b5e-4fcf-93c2-af64f2150501 1/5/2015 17:07 b6d3b995-520a-4769-9b66-110fbd7cff99 30/4/2015 21:31 9c554186-36f3… (read more)

I am sending you a copy of the crash reports:

bp-9551daa0-0b5e-4fcf-93c2-af64f2150501	1/5/2015 17:07 
b6d3b995-520a-4769-9b66-110fbd7cff99	30/4/2015 21:31 
9c554186-36f3-4953-b8fa-e3070a5e3bdf	28/4/2015 21:21 
bp-b89a5be0-b415-4f2b-98a7-3fe5f2150424	24/4/2015 21:55 
16084334-fc8a-4ccf-90fe-98a0d8642d43	22/4/2015 21:18 
bp-3643a9a8-0305-4924-b1a0-9feda2150421	21/4/2015 17:48 
bp-95ee9741-1d71-473e-ab32-68cbe2150409	10/4/2015 0:38 
bp-20959f1d-d932-494a-82ee-081842150331	31/3/2015 20:54 
5aacecdb-fa39-433c-b86f-fbc1e5a6cc56	31/3/2015 20:54 
bp-0dfaed49-0272-48e9-8f85-e9e8f2150330	30/3/2015 23:55 
bp-1abaeaaa-1af9-46e7-b546-7f0132150330	30/3/2015 20:54 
2f7974d1-2aa5-4435-9988-ab9ef0716d17	26/3/2015 17:22 
bp-41f250a8-d453-48bb-8cac-82ef52150320	20/3/2015 9:04 
bp-05ff3b88-98a6-4432-a489-582652150320	20/3/2015 9:04 
bp-ffbc68e8-8f3f-45f0-ac5f-a21542150317	17/3/2015 19:59 
bp-2e683475-f578-4c47-aa4a-e710d2150306	6/3/2015 20:49 
bp-ce3eda05-52bb-492e-927b-0dc762150306	6/3/2015 10:14 
bp-df3647f3-c94b-44f4-80be-3818f2150303	3/3/2015 21:34 
24aba14a-d853-4d64-b3fb-8456c951e627	2/3/2015 23:22 

The reason that I am sending you the info and posting the question, is because browsing has become tiresome for me, since I have to put up with the delays in responding, the crashes, the immense consumption of memory and so forth. I also tried a clean install and again the same things happened. I keep getting the black screens, the not responding etc..

Thank you in advance

Marios

Asked by Aragorn26 6 years ago

Last reply by FredMcD 6 years ago

  • Archived

How to manage HTML5 in-built plugin?

I want to keep it disabled like Flash player unless I asked to "allow plugin" and second this is it buffers full length video occupying and sometimes wasting bandwidth. H… (read more)

I want to keep it disabled like Flash player unless I asked to "allow plugin" and second this is it buffers full length video occupying and sometimes wasting bandwidth. How to manage both?

Asked by Eshant 6 years ago

Last reply by the-edmeister 6 years ago

  • Archived

Approach for legacy site that use Flash or other legacy tech

Mozilla announced last year that it will stop support some legacy technology and as we know Firefox will block flash starting August 2016. What are some ways to deal with… (read more)

Mozilla announced last year that it will stop support some legacy technology and as we know Firefox will block flash starting August 2016.

What are some ways to deal with site that still using Flash or legacy technology, so the apps do not break. Chrome introduced Legacy Browser Support (LBS) plugin that redirected sites. Is Mozilla going to introduce any such tool or other approach, so it does not effect user experience and gives developers more time to make their apps compatible.

This is an open question, and I am looking to hear bunch of ideas as to what would happen an Enterprise network for those sites.

Asked by SAI157 5 years ago

Last reply by jscher2000 5 years ago

  • Archived

unable to stream xfinity on Firefox

I am unable to stream xfinity on Firefox. I do have the latest version of Flash installed. The icon does come up in the address bar and it asks me whether I want to allow… (read more)

I am unable to stream xfinity on Firefox.

I do have the latest version of Flash installed. The icon does come up in the address bar and it asks me whether I want to allow Flash to run. I click on allow and nothing happens.

I can run these streams using all the other popular browsers.

Asked by dancerdk 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

How can I set Flash to activate automically for Google Translate?

The microphone icon never appears at Google Translate for me anymore, doing Google searches it seems like it's a Flash issue but I never get the option to Allow it (and R… (read more)

The microphone icon never appears at Google Translate for me anymore, doing Google searches it seems like it's a Flash issue but I never get the option to Allow it (and Remember), or change Flash settings by Managing Exceptions...I have the latest versions of both (64-bit) so I'm wondering what's going on and how to fix it...

Asked by HelpwithFirefox938373 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Firefox hanging when trying to load any flash website on Win2008R2

After updating to Firefox 14 and to the 11.3 flash Firefox will hang on every flash website I try to view on a Win2008R2 server. I can reproduce this on several machines … (read more)

After updating to Firefox 14 and to the 11.3 flash Firefox will hang on every flash website I try to view on a Win2008R2 server.

I can reproduce this on several machines after installing the latest Flash update and it does not repro if I disable the flash plug in.

I have already tried completely uninstalling everything from scratch on this server with no results, including deleting all files related to flash and FF.

Asked by DjDvr 9 years ago

Last reply by AliceWyman 9 years ago

  • Archived

When is Firefox metro going to come to 32 bit windows 8? and can improve flash and html 5 performance!

When is Firefox metro going to come to 32 bit windows 8 and can you improve flash and html 5 performance it cant play 1080p videos smoothly I love Firefox but I'm using I… (read more)

When is Firefox metro going to come to 32 bit windows 8 and can you improve flash and html 5 performance it cant play 1080p videos smoothly I love Firefox but I'm using IE 10 for browsing and video, then Firefox for developing but want to use it for everything!

Asked by matthew.hayllar 8 years ago

Last reply by AliceWyman 8 years ago

  • Archived

adobe flash player plugin keeps crashing using facebook games

My adobe flash p;ayer plugin is crashing many times a day for over a month now using the facebook games, I sent crash reports in many times stoped now, just reload page, … (read more)

My adobe flash p;ayer plugin is crashing many times a day for over a month now using the facebook games, I sent crash reports in many times stoped now, just reload page, this is getting to be a big pain in my butt. I also unistalled the plugin and reinstalled many times to try to correct this, still crashing....

Asked by jgouse1 8 years ago

Last reply by itsmemjithin 8 years ago

  • Archived

How to enable an old version of flash

I'm running Ubuntu 12.04, firefox 25 on a older machine with socket A CPU. It does not support SSE2, thus Flash 11.2 is not an option. I installed 11.1.r102, but Firefox … (read more)

I'm running Ubuntu 12.04, firefox 25 on a older machine with socket A CPU. It does not support SSE2, thus Flash 11.2 is not an option. I installed 11.1.r102, but Firefox won't let me used it because it detects it's an old version. Chromium works fine though.

So how do I force Firefox to use the version of flash I want it to use??

Asked by ventsyv 7 years ago

Last reply by AliceWyman 7 years ago

  • Archived

Firefox crashes

Firefox crashes really often last few weeks. Most of the time it is related to the flash player. since I use the latest version of flash player I dont have the same probl… (read more)

Firefox crashes really often last few weeks. Most of the time it is related to the flash player. since I use the latest version of flash player I dont have the same problem on other browsers such as Chrome, Internet Explorer.

My crash id is: bp-03535531-e457-44e1-bf4d-6cdef2141021

Thanks for your help.

Asked by tooprock 6 years ago

Last reply by guigs 6 years ago

  • Archived

firefox flash performance issues

Fire fox and it's persistent problems since versions 24 26 and 32 ok so here is my report on firefox flash and web-GL performance and the fishtank demo by microsoft.... u… (read more)

Fire fox and it's persistent problems since versions 24 26 and 32 ok so here is my report on firefox flash and web-GL performance and the fishtank demo by microsoft.... up to version 23 on fire fox almost every problem was fixed and performance on an ATI 5770 saphire GPU and quad core AMD black edition was at least 30 to 50 fps on the fish demo around 40 fps at 2000 fish on the fishtank demo https://ie.microsoft.com/testdrive/performance/fishIETank/default.html and at least 17 fps on 1000 fish on the http://www.fishgl.com/ now however your talking about 17fps jumping to arounf 37fps spasmodically on the fishtank demo on a MSI 280X 3gb AMD graphics card (an insanely better card than the 5770 (that played Deus X human revolution perfectly well on full effects).... flash plug-in persistently performs badly on firefox since the new skin plug-in's around version 32 and often crashes and performed very badly on a 16GB Quad core amd. while chrome has always had a slightly better speed firefox has persistently had better features ... chrome doing 1 process per window is cool though... i would suggest it is not the adobi plugin that sucks i believe performance of the flash plug-in to be perfectly adequate within the pale moon version of firefox browser and i believe it must be persistent spanners in the works of firefox code for recompilations of that code work perfectly. yours cheerfully a concerned user RS

Asked by DukeThrust 6 years ago

Last reply by guigs 6 years ago

  • Archived

Flash continually crashes on Macbook Pro after troubleshooting

Flash is up to date (v. 16) and FF is v.35 Even after unchecking Accelerate - and trying in Safe Mode, flash still crashes each time a page loads with a video or ad that … (read more)

Flash is up to date (v. 16) and FF is v.35 Even after unchecking Accelerate - and trying in Safe Mode, flash still crashes each time a page loads with a video or ad that uses flash.

I am on an older v of OS X 10.8.5

Here are most recent reports:

bp-9ece670e-f1f5-47e5-9778-ead242150123 1/23/15 8:56 AM bp-af1bb8dc-907b-4f58-9d8b-8f8d72150123 1/23/15 8:55 AM bp-6abc13e7-0b44-4dbc-9975-eee432150123 1/23/15 8:50 AM bp-793ecdca-d17d-4e16-8783-f24822150123 1/23/15 8:42 AM bp-ebee767f-31fb-4cd4-a424-6f5fb2150123 1/23/15 8:40 AM bp-32c9ea41-56aa-4b56-991e-3dd072150123 1/23/15 8:37 AM bp-46d89e03-46c2-4d05-b80f-24e902150123 1/23/15 8:35 AM bp-867552f1-54d2-411e-9348-ec23c2150123 1/22/15 9:37 PM

Asked by g00d_news 6 years ago

Last reply by guigs 6 years ago

  • Archived

Flash Videos do not Operate

To begin with, The computer is WindowsXP Pro SP2, with fresh NVIDIA GeForce 6600 GT drivers version 295.73, and fresh directx version 9.0c Firefox is a fresh new install… (read more)

To begin with, The computer is WindowsXP Pro SP2, with fresh NVIDIA GeForce 6600 GT drivers version 295.73, and fresh directx version 9.0c

Firefox is a fresh new install, version 35.0.1 downloaded 2-4-2015 and virus checked There have been no preferences modified with about:config The user profile is new, all previous have been abandoned

Adobe Flash has been uninstalled, then reinstalled to the latest version. All plugins are disabled except OpenH264 1.3, Shockwave Flash 16.0.0.305, and Java SE U75 10.75.2.13

Video players partially load, but video never even begins to play.

I can load up Avant Browser Portable and they work exactly right, on the same computer. I can load Firefox 35 or 27 or whatever version on a different WindowsXP computer, and then the videos will work.

It is just the XP-Pro system that will never play videos in Firefox. I've tried all that I can think of besides reinstalling Windows itself.

How do I fix this problem?

Asked by blebadef 6 years ago

Last reply by guigs 6 years ago

  • Archived

Why does Firefox 35.0.1 crash regularly on many sites that use javascript image rotation?

Since the latest update to version 35, many sites that use javascript to manipulate images tend to crash firefox and make either the guilty tab or all of firefox close su… (read more)

Since the latest update to version 35, many sites that use javascript to manipulate images tend to crash firefox and make either the guilty tab or all of firefox close suddenly. (Firefox on Debian 7 Wheezy Linux, all updates current). I use firefox daily for web development and this regression bug is VERY annoying for my workflow. I understand you cannot take every situation into account. I do not have the time to investigate what has made Firefox less stable. I really hope you can fix this performance problem. If I can do anything concrete to help besides jumping into the code, let me know.

Asked by amd123 6 years ago

Last reply by FredMcD 6 years ago