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Firefox 88 and 89 too slow

Starting from Firefox 88, and still in Firefox 89, the browser became exceedingly slow. Typing one line of text has a 4-5 seconds delay, and loading pages is even slower… (read more)

Starting from Firefox 88, and still in Firefox 89, the browser became exceedingly slow. Typing one line of text has a 4-5 seconds delay, and loading pages is even slower. I tried a new start, new user, refresh, etc., without success. Firefox 87 works fine on the same computer but 88 and 89 are annoyingly slow.

I run Firefox on Linux 4.19.0-16-amd64 with Debian 10, windowmanager Xfwm4, displaymanager lightdm

Any help?

M. Natiello

Asked by mario.natiello 8 hours ago

Last reply by FredMcD 1 hour ago

problem accessing a specific web site from my home computer

I get this error message when I try to log on to Lowes.com site from my home computer.  Can you help me. Access Denied You don't have permission to access "http://www.low… (read more)

I get this error message when I try to log on to Lowes.com site from my home computer.  Can you help me.

Access Denied You don't have permission to access "http://www.lowes.com/" on this server. Reference #18.eaf3817.1624098876.eb4396

thanks.

Brian Runau

Asked by brunau8 3 hours ago

Last reply by FredMcD 1 hour ago

Large grey band covering top of each website

After upgrading to Firefox 89, there is a large grey band covering the top half of almost every website I open. It doesn't seem to happen on reddit.com, but much of reddi… (read more)

After upgrading to Firefox 89, there is a large grey band covering the top half of almost every website I open. It doesn't seem to happen on reddit.com, but much of reddit.com isn't displayed properly, so there's still a problem.

I tried several things and ended up deleting my ~/.mozilla and ~/.cache/mozilla/firefox directories, but the problem remains. The attached screenshot shows Firefox upon first start after deleting these two directories.

I'm running Firefox on Linux (Elementary OS 5.1.7, which is based on Ubuntu 18.04.4 LTS).

Any idea what's going on here?

Asked by Joost Kremers 2 weeks ago

Last reply by Benoît_71 2 hours ago

firefox problem on fb

i have problem ..i use firefox like browser but when i i=use it on facebook i can not to see clip video . video work few seconds then stop. i dont have this problem if i … (read more)

i have problem ..i use firefox like browser but when i i=use it on facebook i can not to see clip video . video work few seconds then stop. i dont have this problem if i use chrome,,so its from firefox how can to fix that? i dont have this problem to all video on fb

Asked by zamolxe333 1 day ago

Last reply by FredMcD 13 hours ago

The "xulstore" window resizing problem

Since some time, Firefox (currently 89.0) on Windows 10 automatically reduces the window size from "fullscreen" to "maximized" when re-opening it from another program. So… (read more)

Since some time, Firefox (currently 89.0) on Windows 10 automatically reduces the window size from "fullscreen" to "maximized" when re-opening it from another program. So I have to wait until the window size reduction is complete before having to re-enlarge it again (which is quite annoying)

After a short web search, it turned out that this window size reduction is caused by the "xulstore.json" file in the profile folder and several other users are also reporting this issue. However, none of them in the forums I visited knew a permanent solution. I unsuccessfully tried the following:

  • When I delete "xulstore.json", the window size reduction problem goes away only to re-appear after a few re-openings of Firefox (as the xulstore file is re-established then).
  • Editing the xulstore file did not work, as Firefox overwrites it.
  • Denying Firefox writing permission (via Windows) also doesn't work, as Firefox creates a temporary copy of the xulstore file which again causes the resizing problem.
  • Denying access to this temporary copy does not work either.

It seems like Firefox does everything possible just to keep the resizing problem persisting. Is there any permanent solution (different from the failed solution attempts above)? Or even better: could you remove the automatic resizing in a coming version update of Firefox? It seems like I am not the only one who would be grateful about this.

Asked by lillsascha 16 hours ago

Last reply by jscher2000 14 hours ago

Gmail & Google Classroom won't load

I'm a longtime Chrome user trying to move away from that browser. I recently downloaded Firefox and it worked fine for a few days, but now I'm having problems. I keep Gma… (read more)

I'm a longtime Chrome user trying to move away from that browser. I recently downloaded Firefox and it worked fine for a few days, but now I'm having problems.

I keep Gmail and Google Classroom open in tabs throughout the day (I'm a teacher). They worked fine in Firefox for a few days, but now both sites constantly load or time out.

The problem seems to go away anytime I restart Firefox, but I can't constantly be restarting Firefox all day long. Why do the sites work for a few minutes and then stop working a few minutes after restarting?

I had AdBlocker Ultimate enabled before, but my friend uses uBlock so I tried changing. No help.

I had a theme installed from the recommended list. I thought that might be a problem, so I went back to the default Firefox theme. No help.

What I'm running: Firefox 89.0.1 MacOS Catalina

Asked by tcatsninfan 1 day ago

Last reply by FredMcD 1 day ago

How can I get rid of white stripe at top of screen that covers navagation bar?

Starting with Firefox Browser v89.0.1 (64-bit), when I maximize the window on my laptop (primary screen) there is a white bar covering the navigation bar. I noticed a s… (read more)

Starting with Firefox Browser v89.0.1 (64-bit), when I maximize the window on my laptop (primary screen) there is a white bar covering the navigation bar.

I noticed a similar issue in a question posted back in 2015.

Pressing Alt+Space and selecting Restore gives me access to move the window again.

If I click on the white bar, it actually clicks the window behind Firefox and brings it to the front.

Pressing F11 enters Full Screen mode, and the Bar still shows, but pressing F11 again returns to Maximized with the white bar gone.

Asked by jbcox_laptop 1 day ago

Last reply by FredMcD 1 day ago

Firefox 64 bit beta closing w/o error message or crash report, including in troubleshooting mode.

Firefox 90b8 (64 bit). Note: I had previously been using 32-bit and it would crash once or more per day WITH crash files, many of which were (I think) submitted to you. M… (read more)

Firefox 90b8 (64 bit). Note: I had previously been using 32-bit and it would crash once or more per day WITH crash files, many of which were (I think) submitted to you. My PC may be a factor: It's a "new old stock" (vintage 2016 or so) Pipo X9S. This model has 4 GB RAM and a 64 GB EMMC "disk." All disk operations are pathetically slow and I suspect this a factor in the poor performance.

I'd been hoping to see if the 64-bit build works better or could provide crash files. Clearly there's still something broken, but why no crash message/file?

The PC itself has been checked as well as I can. Latest win10 with all updates. Chkdsk /F finds no errors. I even downloaded and ran MEMTEST86 -- no problems there.

Firefox's "Use" is typically streaming music (SoundCloud) but many crashes happen when also doing normal web browsing in a 2nd tab.

Can someone help me to set up crash messages and reporting? Thank you.

Asked by bmmoser 1 day ago

Last reply by FredMcD 1 day ago

Website fonts not being recognized / displayed correctly

Fonts won't be correctly recognized by Firefox and text is then displayed garbled (see attached example). I use Firefox 89.0.1 (64-bit) on a MacBook Pro. I've tried the f… (read more)

Fonts won't be correctly recognized by Firefox and text is then displayed garbled (see attached example). I use Firefox 89.0.1 (64-bit) on a MacBook Pro.

I've tried the following to fix this: I've cleaned out my cache and cookies. In Preferences/Languages/Fonts I've changed the san-serif type to Arial (helped some but not all); I've unchecked and then checked again "Allow pages to choose their own fonts, instead of your selection above." I've started looking at the html code to figure out the font settings but I really just need to have a functioning brower.

Any thoughts? I'd be very grateful. It's impacting my work, and I'm having to use other browers, which function without issues - but I like Firefox! This is a bummer. Thanks!

Asked by shirine.pont 1 day ago

Last reply by cor-el 1 day ago

Trouble finding site

Beginning in the last month I receive the message below when attempting to connect to a site. Different sites with different server information. However the content for… (read more)

Beginning in the last month I receive the message below when attempting to connect to a site. Different sites with different server information. However the content for the site is shown. Why is this suddenly happening? The message copied below is an example.

Hmm. We’re having trouble finding that site.

We can’t connect to the server at bfea48bd16cfe97e11fb3f6ce1174c3d.safeframe.googlesyndication.com.

If that address is correct, here are three other things you can try:

   Try again later.
   Check your network connection.

Asked by Chuckrr 1 day ago

Last reply by jscher2000 1 day ago

Firefox text (e.g., menu bar) on Dell monitor and Windows 10 computer is not at all sharp anymore

I just noticed Firefox text (e.g., menu bar, in this help) on my Dell UltraSharp monitor running from Windows 10 computer is not sharp anymore. When I compare with Chrome… (read more)

I just noticed Firefox text (e.g., menu bar, in this help) on my Dell UltraSharp monitor running from Windows 10 computer is not sharp anymore. When I compare with Chrome and Edge, their text is very sharp, but text on Firefox is bad enough I really have difficulty using Firefox.

My Firefox is 89.0.1 (64 bit) but I believe I saw problem just before 89.0.1 installed.

Windows 10 has 21H1 for x64 installed today 6/17/2021 and 21H1 and 20H2 installed on 6/12/2021.

Asked by Mark D 1 day ago

Last reply by jscher2000 1 day ago

Browser Closing Unexpectedly

After install the new update to Firefox, my browser windows randomly close 3-4 times a day. The first time this happened was minutes after the initial update. The wind… (read more)

After install the new update to Firefox, my browser windows randomly close 3-4 times a day.

The first time this happened was minutes after the initial update. The windows don't freeze first - they just all close at once without warning. Also, I can't find any crash reports. Any help you can provide with this problem would be appreciated.

Thanks

Steve Norton

Asked by subecca 1 week ago

Last reply by FredMcD 2 days ago

No carga la página de American Express / AMEX site not working

Trato de entrar a la página de American Express, pero en primera le cambia la tipografía a una horrible, y luego trato de loggearme y se queda en blanco la página, ya int… (read more)

Trato de entrar a la página de American Express, pero en primera le cambia la tipografía a una horrible, y luego trato de loggearme y se queda en blanco la página, ya intenté en modo resolución de problemas y también cambié la tipografía y ni una ni la otra se han corregido.

En pocas palabras intenté todo lo que viene aquí y nada: https://support.mozilla.org/en-US/questions/1316294 ________________________________________________________________ I've been trying to enter the AMEX site, but in first place, it changes the typography, and then i try to log in but the page stays in white, i've tried problem solving mode and also changed typography and either have been corrected.

In a few words, i've tried everything from this topic and nothing: https://support.mozilla.org/en-US/questions/1316294

Asked by SolidCapo 1 week ago

Last reply by GerardoPcp04 2 days ago

Menus are blank

Starting sometime recently, dropdown menus such as the main menu and the library menu give a white rectangle the size of the menu. Restarting in safe mode does not help.… (read more)

Starting sometime recently, dropdown menus such as the main menu and the library menu give a white rectangle the size of the menu. Restarting in safe mode does not help. Using a new, empty profile does help. Exiting, deleting my profile cache directory, and restarting does not help.

This is likely related to https://support.mozilla.org/en-US/questions/1288037 but that person was helped by deleting the cache directory.

I would prefer not to have to redo all my customizations.

Asked by kdo111 3 days ago

Last reply by cor-el 2 days ago

FF 89.0 Blocks Access to Fidelity Account

After auto update to FF 89.0, access to long-time Fidelity account is intermittently blocked as a security warning, or causes DSL line to drop at submission of account se… (read more)

After auto update to FF 89.0, access to long-time Fidelity account is intermittently blocked as a security warning, or causes DSL line to drop at submission of account security code, or displays account entry page as plain text, not std HTML formatting, or most often results in a technical error page saying try again later. MS EDGE works fine, no issues. This is the only webpage this occurs on. Fidelity has no FF reported issues on their end nor does my IP supplier. Using desktop PC, running Win10/64-bit, DSL line @ ~ 2.3 Mbps. Using the "Light Theme" which was auto set with 89.0. This plus the new bastardized menus will push me to drop FF since I can't afford endless hours to fix basic functionality with ea update.

Asked by r3isl.ew.20x80wlsx 1 week ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 2 days ago

My Firefox can't play any videos on any websites.

My Firefox can't play any video on any websites. Youtube video keeps on buffering forever and I can't click on the play button. But preview images still shows up when I h… (read more)

My Firefox can't play any video on any websites. Youtube video keeps on buffering forever and I can't click on the play button. But preview images still shows up when I hover the mouse over video bar. This happened after I updated to latest FF version

I've tried every solutions provided by Mozilla Support: clear caches, disable extensions, uncheck hardware acceleration,.... you name it I've tried it all. Other browsers are just fine, but since FF is my main browser for work I don't want to switch to another one just for music or video.

Thank you for your support.

Asked by thuyvh.pr.ec 3 days ago

Last reply by FredMcD 2 days ago

freezing computer

Why are there ten to fifteen background processes running slowing and freezing my computer? I have to go to the task manager and shut most down, hoping I don't hit the on… (read more)

Why are there ten to fifteen background processes running slowing and freezing my computer? I have to go to the task manager and shut most down, hoping I don't hit the one that closes my page. Doesn't matter if I have one tab open or many. I'm ready to quit using Firefox. Every update gets worse. Seems like more and more processes keep building. Sometimes there are so many background processes running I can't count them. Firefox use to run like a dream. Now it's like a giant weight clogging up the gears.

Asked by jarekorn 3 days ago

Last reply by FredMcD 2 days ago

Firefox and Thunderbird both won't start anymore

First Firefox gave "already active, shut down old process to open new window" error, nothing helped, tried deleting and installing new version, but then it cannot find pr… (read more)

First Firefox gave "already active, shut down old process to open new window" error, nothing helped, tried deleting and installing new version, but then it cannot find profile. Tried Profile manager but error message when trying to save a new profile. Appdata/roaming/ has no Mozilla Folder. Now Thunderbird gives the same "already active" error message. HELP!

Asked by ingeborg.hansen 3 days ago

Last reply by FredMcD 2 days ago