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  • Archived

Firefox crashes

after the recent 55.0.3 Firefox update my browser kept crashing. I've tried restoring default, the crashing continued. I then tried running in safe mode. the browser sti… (read more)

after the recent 55.0.3 Firefox update my browser kept crashing.

I've tried restoring default, the crashing continued. I then tried running in safe mode. the browser still crashes.

below is the report ID from "about:crashes"

report ID: 5bb6f547-ce72-46d4-817c-36afc6f53830 report ID: 0d79ca75-3741-4022-9e4c-7570c5b5b0c7

Asked by suzanne_yiu 3 years ago

Last reply by cor-el 3 years ago

  • Archived

Videos stuck on "Loading ad"

Firefox does not play online videos that are "powered by JW Player 7.11.1". They get stuck on a "Loading ad" screen that goes on forever. Examples: http://www.spiegel.de/… (read more)

Firefox does not play online videos that are "powered by JW Player 7.11.1". They get stuck on a "Loading ad" screen that goes on forever. Examples: http://www.spiegel.de/video/donald-trump-ist-in-saudi-arabien-gelandet-video-1768050.html http://www.sueddeutsche.de/politik/russland-affaere-ueberschattet-trumps-erste-auslandsreise-1.3514809 Happens in Firefox, including in Safe Mode and with all plugins deactivated. Doesn't happen in IE. No adblocker installed. And yes, I am in Germany, so the content should be accessible to me. All other web video content that is not "powered by JW Player 7.11.1" (BBC, CNN, ABC, YouTube, ...) works fine. Any help will be appreciated. Thank you!

Asked by worldworm 4 years ago

Last reply by Timwiz 3 years ago

  • Archived

How do I get Firefox to respond to clicks while transferring data from a website?

When "Transferring data from ... " shows in lower left corner small gray box, or "Connecting" shows in tab header, I get no response or slow response to clicks and keystr… (read more)

When "Transferring data from ... " shows in lower left corner small gray box, or "Connecting" shows in tab header, I get no response or slow response to clicks and keystrokes. How do I regain control without stopping the data transfer?

Asked by Ed.Ferris 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox uses all memory on this website.

Machine: i5-6400T, 12 GB ram, SSD, Windows 10 64b Firefox 64bit. So, what I am having problem with is the on this particular website the browser starts eating up memory … (read more)

Machine: i5-6400T, 12 GB ram, SSD, Windows 10 64b Firefox 64bit.

So, what I am having problem with is the on this particular website the browser starts eating up memory all the way up, until all RAM is used up and then browser starts freezing.

https://fakty.tvn24.pl/ogladaj-online,60

It is a Polish news website. There are several commercials, some background ones. Click to watch the material and after several minutes Firefox uses 8.5 GB RAM.

I cannot figure out why it is happening, so I thought I would ask you guys for help. Maybe you got some tools to look deep what is causing it. It is annoying at about half way through the news starts freezing up and buffers slowly. It is enough to close this one tab and it drops like 10 GB ram.

Asked by PLP 3 years ago

Last reply by cor-el 3 years ago

  • Archived

Firefox crashes, pages freeze and hang up,

I am using the latest version 53.0 of Firefox. I even UNINSTALLED FIREFOX and Re-Installed a brand new Firefox 53.0 , and have the same page freeze / hangup problem !… (read more)

I am using the latest version 53.0 of Firefox. I even UNINSTALLED FIREFOX and Re-Installed a brand new Firefox 53.0 , and have the same page freeze / hangup problem !!!

Never had a problem with Firefox for years now -- but as of the last 3 weeks, it keeps hanging up on random occasions , freezes a web page or site. I have to use Task manager (and there I see listed "FIREFOX NOT RESPONDING" ) to click on "END TASK" so as to be able to get out of the frozen page. I thus will loose certain things when Firefox returns. ie; usually the texts in composing a message board message, or composing an email

I have used FIREFOX SAFE MODE and it still freezes up.

When I run a Firefox TEST Mode thruout, I comes up with "Incompatibility Issue" but shows at right side of page a green check mark with word '"FIXED" - But it is NEVER fixed !!!

ALSO, I keep checking in SECURITY SECTION the box for REMEMBER LOGINS FOR SITES -- but every time I leave Firefox, or it closes, or it freezes up --- I have to go back and check that box or my logins do not shop up !

I have almost no extensions (other than Trend Mirco Anti Virus which never gave me problems with Firefox) and no plugins.

So I have tried many things that the support " stock" Q&A material suggests --- but still no fix.

I have seen on line that many people are having this problem. And can't seem to fix it either !

Here BELOW is a copy-paste of the "see the data" tech information for my system - if it may be of use;

==========================================================
"application": {
   "name": "Firefox",
   "osVersion": "Windows_NT 6.2",
   "version": "53.0",
   "buildID": "20170413192749",
   "userAgent": "Mozilla/5.0 (Windows NT 6.2; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0",
   "safeMode": false,
   "updateChannel": "release",
   "supportURL": "https://support.mozilla.org/1/firefox/53.0/WINNT/en-US/",
   "numTotalWindows": 1,
   "numRemoteWindows": 1,
   "remoteAutoStart": true,
   "autoStartStatus": 1
 },
 "lockedPreferences": {},
 "javaScript": {
   "incrementalGCEnabled": true
 },
 "accessibility": {
   "isActive": false,
   "forceDisabled": 0
 },
 "libraryVersions": {
   "NSPR": {
     "minVersion": "4.13.1",
     "version": "4.13.1"
   },
   "NSS": {
     "minVersion": "3.29.5",
     "version": "3.29.5"
   },
   "NSSUTIL": {
     "minVersion": "3.29.5",
     "version": "3.29.5"
   },
   "NSSSSL": {
     "minVersion": "3.29.5",
     "version": "3.29.5"
   },
   "NSSSMIME": {
     "minVersion": "3.29.5",
     "version": "3.29.5"
   }
 },
 "userJS": {
   "exists": false
 },
 "sandbox": {
   "contentSandboxLevel": 1
 },
 "experiments": [],
 "extensions": [
   {
     "name": "Application Update Service Helper",
     "version": "2.0",
     "isActive": true,
     "id": "aushelper@mozilla.org"
   },
   {
     "name": "Multi-process staged rollout",
     "version": "1.14",
     "isActive": true,
     "id": "e10srollout@mozilla.org"
   },
   {
     "name": "Pocket",
     "version": "1.0.5",
     "isActive": true,
     "id": "firefox@getpocket.com"
   },
   {
     "name": "Web Compat",
     "version": "1.0",
     "isActive": true,
     "id": "webcompat@mozilla.org"
   },
   {
     "name": "All Aboard",
     "version": "1.5.7",
     "isActive": false,
     "id": "@all-aboard-v1-5"
   },
   {
     "name": "Bing Search",
     "version": "1.0.0.8",
     "isActive": false,
     "id": "bingsearch.full@microsoft.com"
   },
   {
     "name": "Trend Micro BEP Firefox Extension",
     "version": "9.2.0.1026",
     "isActive": false,
     "id": "tmbepff@trendmicro.com"
   },
   {
     "name": "Trend Micro Osprey Firefox Extension",
     "version": "2.0.0.1090",
     "isActive": false,
     "id": "{c2056674-a37f-4b29-9300-2004759d74fe}"
   },
   {
     "name": "Trend Micro Toolbar",
     "version": "11.0.0.1181",
     "isActive": false,
     "id": "{22181a4d-af90-4ca3-a569-faed9118d6bc}"
   }
 ],
 "graphics": {
   "numTotalWindows": 1,
   "numAcceleratedWindows": 0,
   "windowLayerManagerType": "Basic",
   "windowLayerManagerRemote": true,
   "currentAudioBackend": "wasapi",
   "numAcceleratedWindowsMessage": [
     ""
   ],
   "adapterDescription": "AMD Radeon(TM) R7 Graphics",
   "adapterVendorID": "0x1002",
   "adapterDeviceID": "0x130f",
   "adapterSubsysID": "00000000",
   "adapterRAM": "1024",
   "adapterDrivers": "aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64",
   "driverVersion": "13.352.1006.0",
   "driverDate": "4-15-2014",
   "adapterDescription2": "",
   "adapterVendorID2": "",
   "adapterDeviceID2": "",
   "adapterSubsysID2": "",
   "adapterRAM2": "",
   "adapterDrivers2": "",
   "driverVersion2": "",
   "driverDate2": "",
   "isGPU2Active": false,
   "direct2DEnabled": false,
   "directWriteEnabled": true,
   "directWriteVersion": "6.3.9600.18592",
   "direct2DEnabledMessage": [
     ""
   ],
   "webglRenderer": "Google Inc. -- ANGLE (AMD Radeon(TM) R7 Graphics Direct3D9Ex vs_3_0 ps_3_0)",
   "webgl2Renderer": "WebGL creation failed: \n* Error during ANGLE OpenGL init.\n* Error during ANGLE OpenGL init.\n* Error during ANGLE OpenGL init.\n* Error during ANGLE OpenGL init.\n* Error during ANGLE OpenGL init.\n* Exhausted GL driver caps.",
   "info": {
     "AzureCanvasBackend": "skia",
     "AzureFallbackCanvasBackend": "cairo",
     "AzureContentBackend": "skia",
     "AzureCanvasAccelerated": 0,
     "ApzWheelInput": 1
   },
   "featureLog": {
     "features": [
       {
         "name": "HW_COMPOSITING",
         "description": "Compositing",
         "status": "disabled",
         "log": [
           {
             "type": "default",
             "status": "available"
           },
           {
             "type": "user",
             "status": "disabled",
             "message": "Disabled by pref"
           }
         ]
       },
       {
         "name": "D3D11_COMPOSITING",
         "description": "Direct3D11 Compositing",
         "status": "unavailable",
         "log": [
           {
             "type": "default",
             "status": "unavailable",
             "message": "Hardware compositing is disabled"
           }
         ]
       },
       {
         "name": "D3D9_COMPOSITING",
         "description": "Direct3D9 Compositing",
         "status": "unavailable",
         "log": [
           {
             "type": "default",
             "status": "unavailable",
             "message": "Hardware compositing is disabled"
           }
         ]
       },
       {
         "name": "DIRECT2D",
         "description": "Direct2D",
         "status": "unavailable",
         "log": [
           {
             "type": "default",
             "status": "unavailable",
             "message": "Direct2D requires Direct3D 11 compositing"
           }
         ]
       },
       {
         "name": "D3D11_HW_ANGLE",
         "description": "Direct3D11 hardware ANGLE",
         "status": "disabled",
         "log": [
           {
             "type": "default",
             "status": "unavailable",
             "message": "D3D11 compositing is disabled"
           },
           {
             "type": "env",
             "status": "disabled",
             "message": "D3D11 compositing is disabled"
           }
         ]
       },
       {
         "name": "GPU_PROCESS",
         "description": "GPU Process",
         "status": "unavailable",
         "log": [
           {
             "type": "default",
             "status": "available"
           },
           {
             "type": "env",
             "status": "unavailable",
             "message": "Not using GPU Process since D3D11 is unavailable"
           }
         ]
       }
     ],
     "fallbacks": []
   },
   "crashGuards": []
 },
 "modifiedPreferences": {}
============================================================================

HOPEFULLY some one can figure what is going on. Note; My MSN Tech Support does not troubleshoot Firefox, only Windows and Internet Explorer & MSN issues.

Thank you for any support and help, ideas, etc.

Asked by Joseph_Frank 4 years ago

Last reply by jgreer 3 years ago

  • Archived

Adobe Flash Player Making Firefox Crash/Hang

So, I've been having this issue for sometime now. I went through all the help pages, read through all the different ones on Mozilla support and Adobe's official forums, a… (read more)

So, I've been having this issue for sometime now. I went through all the help pages, read through all the different ones on Mozilla support and Adobe's official forums, and I haven't been able to stop it from crashing.

It started around a month ago, and I've just been trying to deal with it, but it has gotten to a ridiculous level of hanging. It almost never crashes, but it hangs indefinitely making me have to end it in the process area of the Windows Task Manager. It hangs when I open a new tab, when I'm mid-video, when I just leave it for too long, and randomly whenever it feels like it. And each time it looks different.

I also have some of my most recent crashes here if they are helpful:

bp-c108d7aa-e837-44f0-a5a6-b5cf52150224 2/23/2015

0508ff2b-b5b0-4c70-b73b-934819e6e224 2/23/2015

c90683a9-2287-4a19-a619-e1efdef4c747 2/22/2015

b0fb5635-f384-4997-956c-94e1856fa53e 2/21/2015

dacfbdc8-1265-43cd-930e-8c6097c191cd 2/19/2015

EDIT: Here are the 5 newest ones since he said 7-10 this will make a total of 10 now.

d6d9738e-2bc0-44d1-8ada-23e8b622961f 2/25/2015

ce931c1e-6fd1-4967-9db2-086a44616c20 2/25/2015

d40a05b6-1639-42ca-9cb0-c883d649f1a8 2/24/2015

1c8fd87a-89c4-414f-b828-f9f346e36a45 2/24/2015

bp-d3ce79cb-c45e-44ca-8d7e-0f96c2150224 2/23/2015

Asked by Chazzen 6 years ago

Last reply by jscher2000 5 years ago

  • Archived

No close/maximize/minimize buttons after exiting fullscreen mode

Hello, I am running the newest update for firefox (Version 38.0.1) on Mac OS Version 10.6.8. When I open a new window in firefox, the close, maximize, and minimize button… (read more)

Hello,

I am running the newest update for firefox (Version 38.0.1) on Mac OS Version 10.6.8. When I open a new window in firefox, the close, maximize, and minimize buttons are located in the top left corner, as usual. However, if I enter fullscreen mode on a video, and then exit, the buttons are not there. They are not simply invisible - clicking in their usual location has no effect.

Thanks, ReOsIr

Asked by ReOsIr10 6 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox exhibiting extreme slow-down and sluginess

Hi. Been having an issue with Firefox this last week (though it's happened before, just not to this extent) in that's it's being incredibly slow and moves at the pace of … (read more)

Hi. Been having an issue with Firefox this last week (though it's happened before, just not to this extent) in that's it's being incredibly slow and moves at the pace of a snail. To give some examples, when I try type (like right now) there's a delay for the words to show up instead of popping up as I type. Another is the browser seems to freeze up for a couple seconds when I try and scroll up or down, before doing at an quick and uneven pace.

I'm uninstalled and reinstalled Firefox (reinserting my profile after doing so), disable all themes, plugins and add-ons, restarted Firefox in safe mode, and none of these have made a positive difference (in some cases it actually made it worse).

Any way of fixing this? I've been using Firefox for years now and I don't relish the idea of having to transition to another browser if hte problem could just be solved on its own.

Asked by Filler 4 years ago

Last reply by jscher2000 4 years ago

  • Archived

"Don't load tabs until selected" ... Where is the setting so that it affects the tabs when I click "Open all in tabs" from History?

I am trying to reload all the tabs from history, it's a couple thousand. I am not concerned about system RAM I have 16GB. I know it will be slow, I'm not looking for any … (read more)

I am trying to reload all the tabs from history, it's a couple thousand. I am not concerned about system RAM I have 16GB. I know it will be slow, I'm not looking for any warnings or questions about why I have to reload that many tabs or how to work with the restore.bak sessionstore files.

The question I need an answer to is, "What setting do I need to change so that when I reload multiple tabs, it doesn't say "connecting" on all of them even though I have already selected "Don't load tabs until selected"

Asked by stoptabsloading 7 years ago

Last reply by ed1 7 years ago

  • Archived

How to fix ghosting scroll cursors that won't go away?

After using firefox for a while (usually longer than an hour consecutively) I will occasionally scroll on a webpage, only to have the scroll icon which appears not disapp… (read more)

After using firefox for a while (usually longer than an hour consecutively) I will occasionally scroll on a webpage, only to have the scroll icon which appears not disappear after I have stopped scrolling. Interestingly, the scroll bars do not disappear even upon closing firefox; currently, the only way I have found to get rid of them is to restart my pc. I have attached some screenshots to better convey this issue, and if there is anything else I can do or provide let me know!

Thanks

Asked by moose_ 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

"The Adobe Flash Plugin has crashed." Why? Why does it do it on every computer that I am using, despite the fact that flash is the most current version. Why?

Every time I try to get to any page that uses Adobe Flash, I get the error message. I use three different computers and it does it on all of them, but only in Firefox. … (read more)

Every time I try to get to any page that uses Adobe Flash, I get the error message. I use three different computers and it does it on all of them, but only in Firefox. It is really annoying and I have tried all of the suggestions on your support page: https://support.mozilla.org/en-US/kb/adobe-flash-plugin-has-crashed

How do I find out what is going on to make it STOP?

Asked by draculadave 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

When saving a file I can't see a list of folders when I hit the "Browse Folders" button.

I am using the latest version of Firefox on W7 64 bit. I tried reinstalling Firefox and it resolved the issue then shortly afterwards the problem popped up again. Reinst… (read more)

I am using the latest version of Firefox on W7 64 bit.

I tried reinstalling Firefox and it resolved the issue then shortly afterwards the problem popped up again. Reinstalling a 2nd time didn't fix the problem. Resetting Firefox didn't fix it either.

Asked by tishbite 7 years ago

Last reply by jscher2000 7 years ago

  • Archived

Extension are in C:\Users\xxx\Profiles but not in firefox

In C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Profiles there is one profile (qanl58lx.default) and my extensions is in the profile folder, but in Firefox o… (read more)

In C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Profiles there is one profile (qanl58lx.default) and my extensions is in the profile folder, but in Firefox options/extensions there are none. This has been going on for some time, but suddently 2 days ago a window for every extension showed up and asked for updating, which was done, and now extensions were shown inOptions/extensoins. But today they are all gone again. I have scanned for malware and there are none.

Whats wrong?

Asked by Kjeld Marslew 5 years ago

Last reply by cor-el 5 years ago

  • Archived

Firefox crashes

What makes Firefox Crashes Constantly even when it's default browser and it's on it's latest version(sometimes, it makes whole system crashes) bp-3a034f57-08ec-4b29-bf4a-… (read more)

What makes Firefox Crashes Constantly even when it's default browser and it's on it's latest version(sometimes, it makes whole system crashes)

bp-3a034f57-08ec-4b29-bf4a-b33872170104	  

bp-ee2587b9-36bf-4249-bc2d-d55312170113 bp-9c9b85f1-2dff-49d6-89f2-655a72170104 bp-49e2b5d6-38ec-46da-aa94-934022161231 bp-d61b7e9a-94d6-4625-96bc-aa9cc2161229 bp-21c95052-8d40-4d27-abe1-cae432161225 bp-b86fdb57-d2f6-4fce-bccd-a8f292161128 bp-505611a6-2211-4ae5-9144-33df82161112 bp-d219ba82-5922-4f69-8f17-9b1072161108 bp-841d50e4-efb7-4fc3-b0ab-9154d2161106 bp-0fd237bb-0d7a-481e-a245-3b0c32161105 bp-aecfdcc3-819c-4378-a559-a4bbe2161104 bp-aedd1eb5-ee4c-4ae6-b9b1-3b1aa2161026 bp-1bfba053-7f7a-4d6a-bb25-c80372161023 10/23/2016 10:57 PM bp-172606ab-116b-46b5-8a8e-466952161021 10/22/2016 6:19 AM bp-b6163a41-9c5b-41ac-9d03-434522161021 10/21/2016 10:23 PM bp-2b98f39b-0b69-45a0-b5d6-2cd802161020 10/20/2016 10:11 AM bp-aa7a56b6-7bbc-4b68-ab1c-a733a2161018 10/18/2016 7:43 AM bp-b550d457-595c-44ac-aab4-579a82161015 10/15/2016 10:50 PM bp-ed467ef1-4a9f-42af-b808-1997a2161008 10/9/2016 5:03 AM bp-52ca1b0f-d212-4f47-a5b4-ba4a32161008 10/9/2016 5:02 AM bp-983c34b3-8a68-4392-859b-697122161008 10/9/2016 12:39 AM bp-d2a24c82-c755-4d95-b86f-b5b762161004 10/4/2016 10:04 AM bp-3f9a9540-54e3-4753-85f9-dda9e2160930 10/1/2016 5:03 AM bp-51927037-a1e1-49f2-91ff-bca142160930 9/30/2016 7:36 AM bp-4ce9ba7f-bef1-4432-817d-1f82c2160927 9/27/2016 10:27 AM bp-0e3a05c2-1ba8-4557-b528-870f72160927 9/27/2016 10:26 AM bp-91bdc9a7-9b5a-4c71-88d5-bbd602160926 9/26/2016 8:58 AM bp-40bdcc76-c78f-49e9-9e0c-02a3d2160917 9/17/2016 12:55 PM bp-cc67d19a-52b0-479b-8f44-ac4052160917 9/17/2016 12:55 PM bp-7881e5eb-2b42-4ab7-8263-a51a42160912 9/13/2016 6:24 AM bp-89dfa725-a097-4e77-8cf4-230f52160912 9/12/2016 8:08 AM bp-42a5bb62-0bd0-452b-8774-4bb1a2160908 9/8/2016 11:10 AM bp-18f79f5c-271e-4e07-95f5-1a46f2160908 9/8/2016 11:03 AM bp-7011b0ed-9ee5-4a7a-8a3e-22be42160906 9/6/2016 10:53 AM bp-e9a1908d-c402-463f-867a-10a1b2160903 9/4/2016 12:08 AM bp-a2d1a41c-b810-40d6-93e3-7cabf2160903 9/3/2016 10:13 PM bp-9d35faf5-cdd7-4974-814a-f78b12160901 9/2/2016 12:33 AM bp-e5c7d634-7fb2-481f-8981-3229f2160901 9/1/2016 9:02 AM 3673e1db-baa5-4192-8431-79e560803f47 8/29/2016 10:51 AM bp-93c721a8-f507-48c4-9607-c4e812160827 8/28/2016 6:00 AM bp-d875560c-c5b1-47e6-8dac-c3bdb2160827 8/28/2016 5:59 AM bp-d706e0b9-125c-4ce1-bb44-b3b4c2160823 8/23/2016 10:38 AM bp-88e5a4e9-f806-4481-a6a0-25a182160806 8/6/2016 12:30 PM bp-0a038f48-c1fd-4cec-8a7f-114df2160803 8/4/2016 6:07 AM bp-e6bf95ee-2480-44c6-a1dd-6ab4b2160801 8/1/2016 12:03 PM bp-41afc50f-4a32-4b44-aaf4-020f12160801 8/1/2016 10:59 AM bp-cdd93680-c656-4a92-9459-f7be62160703 7/3/2016 6:06 PM bp-f8d94a3f-fe43-4135-8191-a23ed2160701 7/1/2016 7:19 PM bp-e00842a1-bf51-40e1-8736-e12972160630 7/1/2016 5:17 AM bp-32f8cb4d-6998-4b89-a096-e60752160624 6/24/2016 7:10 PM bp-cf1d95b4-6024-4cd2-905a-8640b2160620 6/21/2016 3:44 AM bp-92202fe6-4799-42fc-a64d-04fcf2160601 6/1/2016 1:51 PM 844a1a56-3b73-4d03-ae1a-65bf263fb1cf 4/27/2016 2:24 AM 330bf37d-f672-4bbb-82f2-b2b68a3b2df1 4/16/2016 2:07 PM 08204c30-bb43-4edb-93c5-60ddeaafbe38 12/9/2015 11:24 AM 90ebf5fd-e59d-4728-931a-7d4c53765b03 12/4/2015 8:00 AM 7800944c-45b5-4539-9372-8c12c3c2485f 12/2/2015 11:42 AM 3c11f11e-6165-429c-add6-5e03fb030f98 11/28/2015 8:35 AM f1bf7e41-99ca-49ae-8780-1d9f062bea74 11/20/2015 7:56 AM 3c5c033c-892e-4e4e-88ae-599275dbe1ed 11/18/2015 8:14 AM 06192fb3-6f58-4c7e-8e05-507a88dc1573 11/11/2015 9:17 AM 989f564e-7b19-4e46-bbe8-cdb21baa21c1 11/4/2015 9:00 AM eb69ee2d-0a4e-46ec-9952-e70245a5295b 10/29/2015 9:37 AM 4da6b061-c2ea-4ff0-a562-8a3b749af1eb 10/20/2015 9:17 AM f13ec4db-6728-4a5d-b2e3-54cbe7d3c291 9/15/2015 7:59 AM 3fdb19f3-da2b-444c-8d97-8ce65c7138f0 9/14/2015 6:55 AM 05ff3ffe-66b3-4967-b8ea-1af9d68953ca 9/13/2015 8:36 AM c826be86-a6df-4807-9874-782f8aa48ceb 8/27/2015 5:08 AM 0a961974-ca3e-42cc-a130-be044b7aac9c 8/22/2015 9:59 AM f8762f1a-48e4-4e8b-8d92-ecc3838c35f8 7/13/2015 3:46 PM a3e883d7-ae73-484b-bcd5-dc2ece1d504b bp-7c872274-1669-4fdf-adb4-ab0232170124 bp-653cb3d1-571e-4b26-8746-864002170130 bp-1de92f05-b06d-4f6c-93b8-832292170201

Asked by Masonicon 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox crashes

Hi : ) I love Firefox, and I find it simply excellent. But... in the last months Im having lots of FREQUENT crashes. I dont know why. it often crashes (even 20-30 times … (read more)

Hi : )

I love Firefox, and I find it simply excellent. But...

in the last months Im having lots of FREQUENT crashes. I dont know why.

it often crashes (even 20-30 times a day), mostly with an empty page (#argh this page was closed), sometimes the program closes by itself, I restart it, it goes for some minutes or even less, and the the problems are back again.

I tried many solutions: I reinstalled it, I tried the safe modus (it crashes thesame way), disinstalled all the plug ins. disintalled the firefox accelerator. tried windows10 compatibility solutions, I created a new profile. i have the latest version, of course.

I have these issues ONLY with firefox. maybe is the 64 bits version? my laptop is 2 year old.

it does not get any better with the above solutions.

below the copy of a mozilla crash report (there are many I just picked one)

could you please help? what can i Do?

thanks a lot merlino


Firefox 59.0.3 Crash Report [@ ToParticipant ] Search Mozilla Support for this signature How to read this crash report ID: cbf80a5f-748b-4695-9d38-e5a9c0180502 Signature: ToParticipant

   Details
   Metadata
   Bugzilla
   Modules
   Raw Dump
   Extensions
   Telemetry Environment

Signature ToParticipant More Reports Search UUID cbf80a5f-748b-4695-9d38-e5a9c0180502 Date Processed 2018-05-02 11:17:11 Uptime 92 seconds (1 minute and 32 seconds) Install Age 97,810 seconds since version was first installed (1 day, 3 hours and 10 minutes) Install Time 2018-05-01 07:42:32 Product Firefox Release Channel release Version 59.0.3 Build ID 20180427210249 OS Windows 10 OS Version 10.0.16299 Build Architecture amd64 Build Architecture Info family 22 model 48 stepping 1 | 4 Adapter Vendor ID

0x1002

Adapter Device ID

0x9850

Process Type content (web) Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC Crash Address 0x14c129ce020 User Comments Total Virtual Memory 140,737,488,224,256 bytes (140.74 TB) Available Virtual Memory 140,735,797,755,904 bytes (140.74 TB) Available Page File 5,138,169,856 bytes (5.14 GB) Available Physical Memory 4,413,202,432 bytes (4.41 GB) System Memory Use Percentage 40 EMCheckCompatibility

False

App Notes

FP(D00-L1000-W00001000-T000) AdapterVendorID: 0x1002, AdapterDeviceID: 0x9850, AdapterSubsysID: 00000000, AdapterDriverVersion: 15.201.2101.0 D2D1.1? DWrite? DWrite+ D2D1.1+ WR? WR- OMTP? OMTP+

Processor Notes processor_ip-172-31-24-210_us-west-2_compute_internal_7; Processor2015; non-integer value of "SecondsSinceLastCrash" Crashing Thread (0) Frame Module Signature Source 0 @0x14c129ce020 1 xul.dll ToParticipant xpcom/base/nsCycleCollector.cpp:1472 2 xul.dll RemoveSkippableVisitor::Visit(nsPurpleBuffer&, nsPurpleBufferEntry*) xpcom/base/nsCycleCollector.cpp:2867 3 xul.dll nsPurpleBuffer::VisitEntries<RemoveSkippableVisitor>(RemoveSkippableVisitor&) xpcom/base/nsCycleCollector.cpp:1125 4 xul.dll nsPurpleBuffer::RemoveSkippable(nsCycleCollector*, js::SliceBudget&, bool, bool, void (*)(void)) xpcom/base/nsCycleCollector.cpp:2893 5 xul.dll nsCycleCollector::ForgetSkippable(js::SliceBudget&, bool, bool) xpcom/base/nsCycleCollector.cpp:2942 6 xul.dll nsCycleCollector_forgetSkippable(js::SliceBudget&, bool, bool) xpcom/base/nsCycleCollector.cpp:4268 7 xul.dll FireForgetSkippable dom/base/nsJSEnvironment.cpp:1279 8 xul.dll CCRunnerFired dom/base/nsJSEnvironment.cpp:1974 9 xul.dll std::_Func_impl_no_alloc<bool (*)(mozilla::TimeStamp), bool, mozilla::TimeStamp>::_Do_call(mozilla::TimeStamp&&) vs2017_15.4.2/VC/include/functional:299 10 xul.dll mozilla::IdleTaskRunner::Run() xpcom/threads/IdleTaskRunner.cpp:62 11 xul.dll nsThread::ProcessNextEvent(bool, bool*) xpcom/threads/nsThread.cpp:1040 12 xul.dll mozilla::ipc::MessagePump::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp:97 13 xul.dll mozilla::ipc::MessagePumpForChildProcess::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp:301 14 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc:319 15 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc:299 16 xul.dll nsBaseAppShell::Run() widget/nsBaseAppShell.cpp:157 17 xul.dll nsAppShell::Run() widget/windows/nsAppShell.cpp:348 18 xul.dll XRE_RunAppShell() toolkit/xre/nsEmbedFunctions.cpp:874 19 xul.dll mozilla::ipc::MessagePumpForChildProcess::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp:269 20 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc:319 21 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc:299 22 xul.dll XRE_InitChildProcess(int, char** const, XREChildData const*) toolkit/xre/nsEmbedFunctions.cpp:700 23 firefox.exe content_process_main(mozilla::Bootstrap*, int, char** const) ipc/contentproc/plugin-container.cpp:63 24 firefox.exe NS_internal_main(int, char**, char**) browser/app/nsBrowserApp.cpp:280 25 firefox.exe wmain toolkit/xre/nsWindowsWMain.cpp:112 26 firefox.exe __scrt_common_main_seh f:/dd/vctools/crt/vcstartup/src/startup/exe_common.inl:283 27 kernel32.dll BaseThreadInitThunk 28 ntdll.dll RtlUserThreadStart

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