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Firefox craashes computer

Firefox crashes and restarts my computer all the time. What happens: Suddenly the screen just goes black and my PC boots up again. Like the power was cut for a second. W… (read more)

Firefox crashes and restarts my computer all the time.

What happens: Suddenly the screen just goes black and my PC boots up again. Like the power was cut for a second.

When does it happen: It started in the last quarter of last year. It happens randomly when firefox is open and multiple times a day! It does not matter whether there is heavy load on the system or just few pages are open and I'm not even doing anything. I think it has happened only once while gaming (but the firefox was open that time). And generally with heavy workloads (gaming/solidworks) the PC runs just fine. Since it started I have done two clean installs of Win 10, "refreshed" the firefox, tried disabling all extensions, disabled hardware acceleration. The crash still happens.

The crash: The windows event has two errors after reboot: Event ID 6008 and 41. The crash happens so suddenly, there are no crash logs when windows boots up. It seemed so odd that I started to suspect my PSU is broken. BUT THEN I used edge browser and my computer didn't crash for a WEEK.

I miss using firefox to sync my stuff between mac, android and windows without having to log into big corporation account. But since starting to use firefox again, the crashes are back just as before.

Any Ideas how to fix this?

Asked by toores 1 week ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 2 days ago

WideVineCdm plug in crash is stopping me from watching netflix suddenly

I have been watching netflix from my macbook air on firefox everyday and suddenly the video im watching abruptly stops and at the top of the page it says " WideVineCdm pl… (read more)

I have been watching netflix from my macbook air on firefox everyday and suddenly the video im watching abruptly stops and at the top of the page it says " WideVineCdm plug in crash" and at first refreshing the page would remedy the issue and i could resume my video but now refreshing doesn't do anything & I have spent literally all day trying to get back to what i was watching and it's so frustrating because all the tips on what to do are not helping at all and i am sure i am using the most updated version of firefox.. Help! Please!

Asked by jessicafarrell1029 4 days ago

Last reply by cor-el 2 days ago

widevinecdm error on mozilla firefox

Hi Everyone, I keep getting a widevinecdm error when trying to play hulu, netflix or amazon videos on my mac. This just started yesterday and I'm not sure why. I'm run… (read more)

Hi Everyone,

I keep getting a widevinecdm error when trying to play hulu, netflix or amazon videos on my mac. This just started yesterday and I'm not sure why.

I'm running mozilla firefox version 78.10.0esr (64-bit) on a macbook pro running OS X version 10.9.5

Anyone have any fixes?

Asked by ericsmayes 1 week ago

Last reply by cor-el 2 days ago

The font size of texts of LinkedIn

The font size of texts of LinkedIn became very small to read a couple of weeks ago. I have been using Firefox as an operating system. I looked for a solution on the inter… (read more)

The font size of texts of LinkedIn became very small to read a couple of weeks ago. I have been using Firefox as an operating system. I looked for a solution on the internet but I couldn't find any solution yet. The font sizes on LinkedIn are normal when I use Chrome. Is there way I can fix this problem on Firefox?

Asked by sumru 4 days ago

Last reply by jscher2000 3 days ago

After some time of usage, Mozilla Firefox doesn't send HTTP requests when the user asks for a web page to be loaded.

Hi. Problem description: - After some time a tab is opened I can hit any link on current web page but Firefox don't load it. - It shows the loading progress but newer sho… (read more)

Hi. Problem description: - After some time a tab is opened I can hit any link on current web page but Firefox don't load it. - It shows the loading progress but newer show the requested page. - Going to safe mode (disabling all plugins and extensions) doesn't solve the issue. - Reinstalling Firefox doesn't solve the issue. - Restart Firefox solves the problem but after 10 - 20 minutes the issue comes back. When I leave some opened page in some tab it stops responding on hitting any link on it. - The most strange thing when I disconnect the network adapter the page immediately appeared on the screen, but mostly as simple text, without any pictures and styling. -After connection back to network everything works for some time (10 - 20 minutes).


I have verified that Firefox doesn't send a HTTP request in the moment of hitting some link on web page. The request is sent after 10 seconds, sometimes after several minutes after, nevertheless the requested page doesn't appeared at all. I used Process Monitor from sysinternals.com to see Firefox communication.

First screenshot I made after hitting link "deleting your user account". After approximately 7 seconds Firefox starts communication with github.com. The requested page didn't appeared during 2 minutes. https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2021-04-29-12-06-06-96a3be.png

Next two screenshots was made after I disconnected a network adapter. https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2021-04-29-12-14-07-a2ef40.png https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2021-04-29-12-15-15-e45ee7.png

Asked by igor19 1 week ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 4 days ago

WidevineCdm plugin crashing

Hello, since the last automatic update of the Widevine Content Decryption Module (updated today, automatically) the plugin keeps crashing when I want to watch "TV" waipu… (read more)

Hello,


since the last automatic update of the Widevine Content Decryption Module (updated today, automatically) the plugin keeps crashing when I want to watch "TV" waipu.tv. I have already re-installed firefox etc, it just won't work.

I have submitted several crash reports, this is the latest: bp-7bc4b8a4-e59b-4f7e-a840-7c0720210422

See screenshot of "crashed"-notice below.

What can I do to fix this?

Asked by Kat 2 weeks ago

Last reply by reinaartdevos 4 days ago

Firefox Blank Screen

Uninstalled and reinstalled firefox several times and each time I open it, it is a blank screen. Restarted my puter several times as well. Other browsers work OK but I li… (read more)

Uninstalled and reinstalled firefox several times and each time I open it, it is a blank screen. Restarted my puter several times as well. Other browsers work OK but I like Firefox best, what is wrong? Thanks

Asked by knelson168 4 days ago

Last reply by jscher2000 4 days ago

WidevineCdm plug-in

I typed www.netflix.com in the address line and Netflix tried to come up. But I got a huge black page with an error message. Error Code F7702-1003 At the top of the p… (read more)

I typed www.netflix.com in the address line and Netflix tried to come up. But I got a huge black page with an error message.

 Error Code F7702-1003 

At the top of the page in a thin yellow box it says

 The WidevineCdm plug-in has crashed. 

It suggested that I reload the page and the plug-in would reset itself. I did but it didn't.

How do I fix this problem?

Asked by sheralyn.lerner 2 weeks ago

Last reply by jack.brach 4 days ago

Google takes forever to load

Well, slow loading site is not a new question. But my problem is that I can't search on google from the URL bar when I press ctrl + l. I actually search on google, but it… (read more)

Well, slow loading site is not a new question. But my problem is that I can't search on google from the URL bar when I press ctrl + l. I actually search on google, but it loads very slow. But if I again open a new tab and go to google.com, while the search is loading in the previous tab, it instantly loads google on both of the tabs. So when I search something on the URL bar, I have to also open another tab and type google.com, or straight just go to google.com and search for something.

I have already tried clearing the cache. I am straight up using Google's primary (1), secondary (2), and cloudflare's primary (3) DNS. I don't face the issue with Chromium for example, and also linux commands like dig google.com and drill google.com are instantaneous.

I previously used dnsmasq and same issue, I disabled it, and the issue still persists. It's annoying. I have no trouble loading sites like duckduckgo.

I am on Archlinux, but I am using the official firefox build coming from mozilla.org. The current firefox version is 88.0b3 (64-bit) (autoupdates disabled through policies.json).

Asked by Sourav 1 week ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 4 days ago

Firefox already on use .. but I can’t open it

Hi, since yesterday, every time I try to open Firefox browser, it says that is already open and to close it first. I did that many times, also by “ end task” in task mana… (read more)

Hi, since yesterday, every time I try to open Firefox browser, it says that is already open and to close it first. I did that many times, also by “ end task” in task manager... I re started the computer ... I also tried to run Mozilla as admin but nothing. I can’t use it anymore. Is it possible is a malware ? There is any “ normal “ way to fix it as a regolar user like me not a guy who does really know well how to tasks and do things with a computer ? Thanks a lot !!

Asked by nohorizons 4 days ago

Last reply by jscher2000 4 days ago

server software error message

Hey, folks, Can anyone tell me what the server software image in the attached screenshot is telling me? I don't know whether it's a scam or a legitimate message. Bob fro… (read more)

Hey, folks, Can anyone tell me what the server software image in the attached screenshot is telling me? I don't know whether it's a scam or a legitimate message. Bob from Maine

Asked by howe1 5 days ago

Last reply by jscher2000 4 days ago

impossible to play video vod and streaming

Hy, I can't play anymore video to netflix amazon and all. I have the last firefox version 78.10.10esr. with mac osx 10.9.5 Everything work well and since yesterday it's … (read more)

Hy, I can't play anymore video to netflix amazon and all. I have the last firefox version 78.10.10esr. with mac osx 10.9.5 Everything work well and since yesterday it's impossible to play video. I have this error message. Wath's happening

Asked by mfdemont 6 days ago

Last reply by cor-el 5 days ago

Mint 19.3+Firefox 88 crashes in Yahoo

System locks-up when I go to Yahoo start page and try to scroll, though I'm able to get to email. This is the only site that crashes. Have to do a hard shutdown since HD … (read more)

System locks-up when I go to Yahoo start page and try to scroll, though I'm able to get to email. This is the only site that crashes. Have to do a hard shutdown since HD and cursor are frozen. This has been going on since last FF update, maybe even the one before. Plug-ins are uBlock Origin and Video DownloadHelper. Anyone else experience this?

Asked by ron.press 1 week ago

Last reply by jonzn4SUSE 5 days ago

Interface deadlocking upon deletion of large number of history entires

Steps to reproduce 1. Open the history sidebar (on Win/Linux: Ctrl+H). 2. Enter a search string that returns many results (e.g. facebook.com). 3. Select all results (C… (read more)

    1. Steps to reproduce

1. Open the history sidebar (on Win/Linux: Ctrl+H). 2. Enter a search string that returns many results (e.g. facebook.com). 3. Select all results (Ctrl + A), and delete them all (Delete) 4. Notice that the main thread hangs until the deletion is complete (in my case, > 30 seconds)

    1. Expected behaviorOS:

The deletion should be not cause the rest of the application to deadlock.

    1. Other info

OS: Manjaro i3, but IIRC it was also present on Ubuntu. Firefox version: 88.0 (64-bit), but has been present for as long as I can remember (at least a year).

Asked by Wilhelm 6 days ago

Last reply by jonzn4SUSE 5 days ago

Firefox Crashes Randomly and Frequently

Regardless of how many tabs I have open or what I am doing on them, Firefox is practically guaranteed to crash at least once during my session. More than likely, it will … (read more)

Regardless of how many tabs I have open or what I am doing on them, Firefox is practically guaranteed to crash at least once during my session. More than likely, it will be two or three times before I can get back to using it effectively. I have tried going through the troubleshooting steps to no avail; Firefox and Windows are both up to date, as are, I believe, my drivers. Troubleshoot Mode keeps the app from crashing, but the individual windows crash within 30 seconds. Attached are the almost 20 crash reports I have submitted, I sincerely hope there is something I can do because I really don't want to use Chrome. bp-2ea57dc6-e2c6-4cbb-8629-797c60210501 bp-3e10c8f1-e7b6-41a2-b716-1983c0210501 bp-512e036d-c6d1-4043-b350-13ecd0210501 bp-8008ed25-abde-4691-949b-8f9f50210501 bp-317e0ae2-97dc-4ec0-8e9c-63fff0210501 bp-359f2689-619b-4efa-8323-536280210501 bp-b0c10f58-5b84-4d12-8ee3-669d20210501 bp-cfc500fb-bb14-416b-a66e-3a9c50210501 bp-5d90aaad-0c1b-4416-916a-e909b0210501 bp-2f043c8a-2a3d-4c8b-8314-89b8a0210501 bp-a32d18c8-d584-417c-81e6-e4f130210501 bp-be384a9a-7131-4555-b50e-0e8660210501 bp-ede73694-d61b-440a-9785-353910210501 bp-ae1a5c51-052a-4ba3-8808-c34eb0210501 bp-bf3d2b4a-949a-45e0-a8f3-360640210501 bp-bcb58d4b-0ed8-42dd-92ba-405340210501 bp-bab62aab-b411-4b48-b07e-910a30210501

Asked by josephrblaine 5 days ago

Last reply by jscher2000 5 days ago

Unable to download or upload files on Firefox

I'm using Firefox 88.0-2 installed on Debian 10 using snap. When i try to upload any file it just doesn't show the file selection window. When i try to download any file … (read more)

I'm using Firefox 88.0-2 installed on Debian 10 using snap.

When i try to upload any file it just doesn't show the file selection window. When i try to download any file it shows the window where it asks what you want to do with this file but doesn't download it when i select the save option. I tried changing the download location, clearing the download history, clearing the settings of firefox handles different types of files and also resetting firefox.

Also firefox creates a folder 'firefox.tmp' in downloads folder on my machine. Even if delete it, it gets created again when i start firefox.

Anyone else facing this issue or any idea how to tackle it ?

Asked by Mr. Pool 5 days ago

Last reply by Vper3495 5 days ago