Firefox Support Forum

Hi, HELP!! My browser keeps crashing on sites that I use on a daily. I use office 365 outlook, and teams. Its been getting worse and worse like crashes every 15-20 mins. I've sent the reports but I have not see a patch to fix the issues. Please help otherwise I have to go to another browser.

Here are the links to the sites I work online that keep crashing on the Firefox browser: https://acu.empirepro.com/AcumaticaERP/Frames/Login.aspx?ReturnUrl=%2fAcumaticaERP%2f https://outlook.office365.com/mail/inbox https://teams.microsoft.com/_#/conversations/19:175319c1-ef69-4f40-a21d-173c9a0afbad_8a69628f-f70f-4696-ae5e-430740483a19@unq.gbl.spaces?ctx=chat

Thanks, Oscar G.

I'm running Firefox v108.0.1 (64-bit) on Win 11 Pro v.22H2. Since the latest update, Firefox will stutter, freeze itself, and on several occasions freeze the entire computer when playing videos. I noticed it first when playing videos on Facebook, and then I saw it again today when a video page popped up when shopping on the Target site. I have uninstalled and reinstalled the app, but no change in behavior. On today's occurence, I was barely able to bring up Task Manager and kill the Firefox process. On at least one occurence, I got a Windows BSOD (very rare these days). Never had this issue until very recently so I assume (yes, I know...) it's associated with a recent update. No issues when playing videos using Edge. I tried finding an old version of Firefox to see if the problem would go away, but I don't see any method for doing so.

When going full-screen on video, the browser doesn't show the full-screen the first time.

For example, when I want to view a full-screen video on YouTube/Disney/Netflix/Prime Video, I select the full-screen button as usual. However the top left-hand side corners always show a thin blue hue. The thin blue hue only goes away when I leave full-screen and re-select it.

Any ideas on what might be causing this? My browser is up-to-date

Since updating to 111.0 my Firefox browser crashes. I can open it up, and select a site, but when I select things within the site it crashes. I tried uninstalling and reinstalling it but still the same issue. This problem never happend before the 111.0 update. This is on a MacBook Pro w/Monterey OS, M1 chip.

bp-dc3fe0f0-01ab-4ff9-a7fe-aa5740230315 3/14/23, 6:08 PM View bp-f480698a-6dcf-4189-afdd-9a4c80230316 3/16/23, 7:19 AM View bp-9b123c05-0b89-4719-b537-5ad9e0230316 3/16/23, 7:19 AM View bp-55fb26d7-d1e3-4310-be13-2bfdc0230316 3/16/23, 7:19 AM View bp-37f84011-3e3c-4e9a-b61b-08f710230316

Double Fs, "ff", do not show up on my Firefox browser. More specifically, on Greenhouse job applications. I believe I have seen it in other instances on Firefox, but most notably on Greenhouse. Google seems to be fine. This website seems to be fine. I visited the same Greenhouse link on Chrome, and the "ff"s appeared. How do I fix this?

On several sites, e.g. Lowes and Kroger, I receive the message: Access Denied You don't have permission to access "http://www.lowes.com/store/" on this server. Reference #18.56ed0117.1676583603.8ee0aa7. I have to clear cookies and cache each time I do a search within a particular site so this is not a solution. I don't have this problem using the Edge browser.

I keep getting this message on a lot of sites I visit: Access Denied You don't have permission to access "http://www.competitivecyclist.com/?" on this server. Reference #18.94973017.1672583103.2817349

What is going on? How can I fix this?

I signed out of my Twitch account to log into another account and I am getting a message that says Your browser is not currently supported. Please use a recommended browser or learn more here. I am able to sign in on Chrome and the Private tab for Firefox. Unfortunately, it signs me out on the private tab so I would like to be able to sign into my account again on my not private web browser hahah. I have refreshed Firefox, I have Ctr-F5, I have tried other troubleshooting things and nothing seems to work. I did see someone say to de-upgrade, but I am not 100% how to do that.

I can't get my email [edited] @att.net l. It says: Secure Connection Failed

An error occurred during a connection to oidc.idp.clogin.att.com.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

Hi!

I have encountered this really annoying problem on my Firefox app. I give details below. I installed Mozilla Firefox on my freshly installed Ubuntu 22.04.1 LTS. I tried installing it from Snap Store. However, when I tried saving an image from the web (or, truthfully, any other file chosen by the "Save As..." selection), nothing happened, again and again. I tried many things, including following relevant guides from the internet, but nothing changed. The Firefox version is the 107.0.1 (64-bit), a Mozilla Firefox Snap for Ubuntu canonical-002- 1.0. I, also, have to report some other things, as well. When tried installing the browser from the internet (I downloaded a compressed file, containing the executable), the same function seemed to work. I, now, use the executable to access Firefox. However, firstly, because other difficulties (not problems, but difficulties) arise and, secondly, because I'd really like ti use, mostly, snaps, I report this bug here requesting for help, as well.

Any helpful answer will be appreciated!

Thank you!

No Video with Supported format and MIME type found is not allowing me to play videos on website.

No idea what's the cause of it, I've tried everything from internet tips how to solve this.

Twitter Video Streaming in Firefox on an older computer (Windows 7) does not work. The videos don't play (just audio). I logged into my same Twitter account on Chrome on the same computer and Twitter video streaming worked perfectly. Please fix the disparity.

This happens only in Firefox, rest all browsers chrome, edge, internet explorer works fine and there is no issue with youtube. I already resinstalled firefox, created new profile, safe mode etc. This is something from firefox side only.

Secure Connection Failed

An error occurred during a connection to www.youtube.com. PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

I had to add Javascript because one of my accounts need Javascript to open. After installing Javascript and allowing for all to be 'true', I still get this message when I try to open a 'show blocked content' in my email.

"The address wasn’t understood

Firefox doesn’t know how to open this address, because one of the following protocols (javascript) isn’t associated with any program or is not allowed in this context.

   You might need to install other software to open this address."

I never had any problem before installing Javascript. Thanks for any solutions.

Hi! I have an issue where my Firefox is opening multiple processes in my task manager. I am used to seeing 7, sometimes up to twelve if I have a bunch of tabs open, but for the last week it has now been spiking anywhere up to 25-30 being open in the task manager (and I will usually at the very most have 5 to 7 tabs open-TOPS!). My memory has been spiking to upwards to 30%, which is causing a slow down in my machine.

I have tried to shut down any extensions that I thought were causing the issue (Ghostery among them), but nothing changed.  I recently put Ghostery back on, and am about to try turning off Adblocker plus.  

When I looked at if I had any other hidden extensions, I saw that I have DuckDuckgo? ebay? and Bing? apparently on the extensions, but when I go into Firefox to remove them, they don't show up in the lists to turn off and on (I don't even use any of those as far as I know, so I don't know why they are even there).

I use Avast antivirus, and it hasn't indicated that there is any virus, but then again, I suppose a good virus would know the work around.

I am not really computer savvy, so perhaps I am making a mountain out of a molehill? If not, please help. This is very frustrating seeing so much memory go to Firefox!

Hi, I can't play some videos in YouTube and other platforms like Crunchyrroll, Twitter or Vimeo, I've already cleaned the cache and deactivated all the plugins and there is no difference.

Firefox version 111.01 (64bit). I use a desktop PC and WIN 10. Since the recent update, I am unable to open Yahoo Mail consistently. I had trouble this morning and finally it opened. I closed it and tried to open it again but it wouldn't open. THIS IS THE ERROR MESSAGE:

"The page isn’t redirecting properly. Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies."

This is a SERIOUS PROBLEM for me. I must be able to access my email. Please repair.

Host is running RPI Linux wethCAM 6.1.19-v7+ #1637 SMP Tue Mar 14 11:04:52 GMT 2023 armv7l GNU/Linux.

I am running headless and the VNC Server is VNC(R) Server 7.0.1 (r49073) ARMv6 (Feb 13 2023 11:37:04). VNC Viewer is VNC Viewer 7.0.1 (r48981) ARMV6 (Feb 2 2023 15:55:51)

I disabled Malwarebytes. The Firefox crash report is included at the end

Chromium works fine.

Crash report is

AvailablePageFile: 0 AvailablePhysicalMemory: 118464512 AvailableSwapMemory: 122880 AvailableVirtualMemory: 255807488 BackgroundTaskMode: 0 BuildID: 20230309232621 ContentSandboxCapabilities: 119 ContentSandboxCapable: 1 ContentSandboxLevel: 4 CrashTime: 1679418470 DOMFissionEnabled: 1 DOMIPCEnabled: 1 DesktopEnvironment: lxde ExperimentalFeatures: layout.css.constructable-stylesheets.enabled,devtools.inspector.compatibility.enabled GraphicsCriticalError: |[0][GFX1-]: No GPUs detected via PCI (t=3.07234) |[1][GFX1-]: glxtest: process failed (received signal 11) (t=3.07851) HeadlessMode: 0 InstallTime: 1679408813 IsWayland: 0 LinuxUnderMemoryPressure: 0 Notes: Raspbian GNU/Linux 11 (bullseye)FP(D00-L1000-W00000000-T000) WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: esr SafeMode: 1 SecondsSinceLastCrash: 8870 StartupCrash: 0 StartupTime: 1679418429 SubmittedFrom: Client TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"arm","buildId":"20230309232621","version":"102.9.0","vendor":"Mozilla","displayVersion":"102.9.0esr","platformVersion":"102.9.0","xpcomAbi":"arm-eabi-gcc3","updaterAvailable":false},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":870,"virtualMaxMB":null,"cpu":{"extensions":["hasEDSP","hasARMv6"]},"os":{"name":"Linux","version":"6.1.19-v7+","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":"See failure log","vendorID":null,"deviceID":null,"subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":720}],"features":{"compositor":"webrender_software","hwCompositing":{"status":"blocked:FEATURE_FAILURE_COMP_SAFEMODE"},"gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocklisted:FEATURE_FAILURE_GLXTEST_FAILED"},"webrender":{"status":"unavailable-in-safe-mode"},"wrCompositor":{"status":"blocked:FEATURE_FAILURE_DISABLE_RELEASE_OR_BETA"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"unavailable:FEATURE_FAILURE_OPENGL_NEED_HWCOMP"},"omtp":{"status":"unused"}}},"appleModelId":null,"hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"esr","enabled":true,"autoDownload":false,"background":false},"userPrefs":{"browser.search.region":"CA","browser.search.widget.inNavBar":false,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"browser.urlbar.suggest.bestmatch":true,"network.trr.strict_native_fallback":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":4,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"defaultSearchEngine":"google-b-e","defaultSearchEngineData":{"loadPath":"[other]addEngineWithDetails:google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-e&q="}},"profile":{"creationDate":19437,"firstUseDate":19437},"addons":{"activeAddons":{"doh-rollout@mozilla.org":{"version":"2.0.0","scope":1,"type":"extension","updateDay":19432,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"This used to be a Mozilla add-on that supported the roll-out of DoH, but now only exists as a stub t","name":"DoH Roll-Out","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19432},"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":19432,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19432},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":19432,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19432},"screenshots@mozilla.org":{"version":"39.0.1","scope":1,"type":"extension","updateDay":19432,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19432},"webcompat@mozilla.org":{"version":"102.0.0","scope":1,"type":"extension","updateDay":19432,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19432}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19437,"updateDay":19437},"activeGMPlugins":{}},"services":{"accountEnabled":true,"syncEnabled":true}} TelemetrySessionId: 00f4c1ce-6161-4b16-8642-520a064dfbea Throttleable: 1 TotalPageFile: 1017556992 TotalPhysicalMemory: 912703488 URL: about:newtab UptimeTS: 41.3792366 Vendor: Mozilla Version: 102.9.0 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.