Firefox Support Forum

scroll bars cover website-widgets (check boxes) (110.0.1 64-Bit)!! e.g., when trying to activate a checkbox at the right edge (Amazon, marking an item to cancel an order) that is not possible because the firefox scrollbar (right side) covers the Amazon checkbox, so it is impossible to mark it, and so the order cannot be cancelled!

This is an unacceptable malfunction!!

(OTOH, on MSEdge, the scrollbar sits to the right of the checkboxes without ever covering them, so it's obvious that this is specific Firefox malfunction!!!)

Hi! For the last ~3 days I've been having a problem that is getting increasingly frequent where tabs will, sometimes even after having previously been loaded and sometimes brand new tabs, turn blank and feature only a small loading animation at the centre of the page.

Reopening the url in another tab doesn't work, but the sites will work on Chrome and it's not limited to any one website, it's happened with youtube, google, reddit, fb, random blogs etc. Sometimes it will even happen in the middle of using a website.

I haven't added any new extensions since before the troubles started, and I tried disabling them all to no avail. I'm not really sure what's going on, though I am to assume that the pages are somehow hanging but I checked the processes page and it didn't seem to be an issue?

Any help would be greatly appreciated. I'd rather not have to move back to chrome.

Previously, I raised an issue in this post https://support.mozilla.org/tn/questions/1390310 and unfortunately, it's still persisting. I usually keep three Firefox windows open, and my downloads are primarily done in the second window. However, when I click the download button, nothing happens. The download button works perfectly fine in windows 1 and 3. This issue has been causing me frustration for some time now, and I have included all the details in the other post. Kindly check it out.

I have an HP Omen and am running Win 10. For several days, every time I try to do something, even just type, a black box opens and I can't close it on the first five or six tries. It's like the black box with the list of choices that starts with "Open in New Tab." It brings up all kinds of black boxes, and I haven't done anything to the computer, upgrading or anything. I know very little and would appreciate any help. Thanks.

Firefox was working like a charm on my MacBook Pro '16 19 with Venture 13.0 macOS, without any issues. But somehow, after I did upgrade to Venture 13.2.1, Firefox started random hangs/freezes after each 30-60sec. And it takes ~5-10sec. I started to get random panics 2-3 per day.

I did not changed anything in the settings. This also happens in Private Window mode. I usually restart the computer everyday. (Eventually a new Firefox instance each new day, before Ventura 13.0 and still do after upgrade)

I have read the followings:

• https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode
• https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

But didn't help me. I have everything (tabs, favs, extensions, works, etc.) so that I do NOT want to reset/refresh ANYthing. I'd prefer to fix the root cause and understand the issue why it keeps occur.

I either change my main Firefox browser (after 8+ years) or look for a solution to fix the root cause without doing any refresh or reset (or something that cause data lost).

Is this a known issue?

Could you please help me on this? Thanks!

My Environment:

• Firefox 110.0
• macOS 13.2.1

Also, in the Troubleshooting Information section below, browser somehow couldn't collect to data and showed a "manual way documentation" button. I clicked it and it redirected me a doc. When I back to previous page, I lost the data I've just written here. So had to rewrite everything... Can you please fix this?

i installed the latest version from the website, and it only opens for a split second before it crashes. no error message, it just closes before its even fully open. same thing in troubleshoot mode: the troubleshoot mode popup only appears for a second, i dont even have time to read it before it closes. no error message. i tried a clean reinstall and nothing changed. i opened it in safe mode and it worked with no problems. i read that there are sometimes issues with avast, which i used to have, so i deleted the residual files i found in AppData and Program Files. still nothing. now the only antivirus/firewall software i have is windows defender (and i know that because windows defender keeps telling me haha), and i tried adjusting the windows firewall- still nothing. i would love to include a crash report ID, but there are no crash reports in the folder (photo attached), even though ive tried to open the app half a dozen times since reinstalling.

not sure if its relevant, but just in case- when i couldnt open the version from the website, i tried installing it from the microsoft store, and it actually worked fine at first. but shortly after i finished setting it up (it was probably open for less than an hour), it crashed and then it was the same- crashing immediately upon startup. i have since uninstalled it, in case they were interacting in a weird way, so now i only have the version from the website. i also have the mobile app on my phone and it works like a charm.

i consider myself pretty good at troubleshooting, but im completely stumped here. sorry for the long post, any guidance would be greatly appreciated

When I try to open "www.metservice.com" Firefox freezes completely. This did not use to happen and does not on Chrome. I have to restart my laptop to fix the freeze!! As it is a site I use regularly it is somewhat of a nuisance.

I tried using troubleshoot mode and the crashes happened on there too. I uninstalled and reinstalled firefox, created a new account, removed and added my extensions back on, restarted my computer, and yet the issue keeps persisting. The browser doesn't prompt me to send in a crash report when this happens either, it's only the tabs not the browser itself that repeatedly crashes.