Showing questions tagged: Show all questions

In Firefox browser lost functionality of HTML but in MS Edge and IE explorer all works as it should I have a downloaded files and run off the hard drive.

The problem is: 1. in Firefox browser with a saved to hard drive file the HTML file is default to Firefox and on double clicking goes into the mask (incomplete missing g… (read more)

The problem is:

1. in Firefox browser with a saved to hard drive file the HTML file is default to Firefox and on double clicking goes into the mask (incomplete missing graphics) 2. click on desired filed nothing happens 3. reset to MS edge as the default browser and functionality is there...


Is there a setting in Firefox that I am not seeing?

Thanks

Asked by david.cannon 2 days ago

Firefox is slowing down significantly while I have "more" demanding games running

Hello, the description is the same as in the title: Firefox is slowing down significantly while I have "more" demanding games running I'm talking about a game like assas… (read more)

Hello, the description is the same as in the title: Firefox is slowing down significantly while I have "more" demanding games running I'm talking about a game like assassin's creed mirage mostly on ultra for example.

It all started with the purchase of a new computer, on the previous one I did not encounter such a problem. It manifests itself in the way that the video is slightly desynchronized with the sound + I can see a significant difference (delay) when scrolling the pages.

My current rig: Intel Core i7-14700KF Nvidia RTX 4080 32GB of ram running at 6000mhz (G Skill Intl F5-7200J3445G162x16GB ) 2x Kingston SKC3000D2048G 2TB


I understand that the GPU focuses on the game but can't it be improved somehow? The rest of the applications on the computer work normally In my opinion, the computer does not seem so weak that it cannot handle Firefox and the game simultaneously.

Send help please 😊

Asked by Hollow 2 hours ago

Last reply by Hollow 2 hours ago

Unable to play amazon prime videos on firefox

I've been unable to play amazon prime videos on firefox for some time now. It comes up with error message 'video unavailable'. I've followed all the advice on amazon webs… (read more)

I've been unable to play amazon prime videos on firefox for some time now. It comes up with error message 'video unavailable'. I've followed all the advice on amazon website and google searches but nothing works. what do i do ? (this is on asus zenbook laptop) I've tried checking for updates on firefox and add ons, restarting Firefox, restarting laptop, clearing cache , checking DRM settings and deactivating proxy servers.

Asked by Rebecca_M 3 hours ago

Video audio pops loudly when a navigating or fullscreening

Whenever I navigate in a video or go fullscreen on YouTube there's a painfully loud crackle, I use the site frequently so I'd appreciate a fix because it's very painful f… (read more)

Whenever I navigate in a video or go fullscreen on YouTube there's a painfully loud crackle, I use the site frequently so I'd appreciate a fix because it's very painful for my ears.

Asked by GIRGHGH 22 hours ago

Mozilla is crashing since last 3 days and it is often

Mozilla is crashing since last 3 days and it is often Please do the needful urgently. Submitted Crash Reports Report ID Date Submitted bp-51f75a07-5dab-464b-a880-8af… (read more)

Mozilla is crashing since last 3 days and it is often

Please do the needful urgently.

Submitted Crash Reports Report ID Date Submitted bp-51f75a07-5dab-464b-a880-8af320231126 26-11-2023, 16:16 View bp-fd13d783-6248-4baf-82d9-682d80231128 28-11-2023, 13:35 View

Asked by Osho Nisarga 1 day ago

Random extreme keyboard & typing lag

Yo, Linux sysadmin here and been using Firefox forever.  Surprisingly I have this ancient 12 year old System76 laptop that I use for nearly everything (got a newer Lenovo… (read more)

Yo, Linux sysadmin here and been using Firefox forever.  Surprisingly I have this ancient 12 year old System76 laptop that I use for nearly everything (got a newer Lenovo that I been meaning to switch to but no time).

Using Debian 12/13 with Gnome 43.6/X11.  Can't quite figure out this issue though.  Besides being a sysadmin, can have other side jobs/projects going on as well, so can have 5-10 windows open in different workspaces, sometimes with hundreds of tabs all together (big fan of the Auto Tab Discard add-on and about:memory Minimize Memory Usage to keep performance up and resource usage low).

Been noticing this issue for the last few versions where suddenly, after random amount of Firefox uptime (can be after days of perfect performance) my keyboard input aka typing gets extremely laggy, like 30 seconds behind for all keystrokes, except: Ctrl-F instantly brings up the Find in Page bar, and Ctrl-C instantly copies to clipboard.  Ctrl-V, however, 30 seconds lag, Ctrl-A also....  Mouse is fine though and can right-click and paste instantly or use other menu options.  Happens anywhere in Firefox too: in address bar, in the find text box, in the preferences, in my saved passwords, haven't found a place with no lag.

Have searched around for some hours now and only found suggestions to disable accessibility service, but accessibility service has already been disabled for a while now.  Everything else in my Gnome desktop session is running fine.  Restarting Firefox temporarily solves the issue but is highly annoying and interruptive with as much as I have going on sometimes.  Due to timing randomness, starting Firefox without certain add-ons is impossible as I can't spend days at a time without any of them.  Just have to open a text editor and type what I need to in there, then paste with mouse, until I can find a good stopping place to restart Firefox.

Have included most of the info from about:support in the Troubleshooting Information.  Spent quite a bit of time looking at all my modified preferences, nothing popped out but if there's something you think I could include to help, let me know. Thanks

Asked by taka 1 day ago

"The WidevineCdm plugin has crashed" - unable to use any streaming service.

Whenever I attempt to watch something on any streaming service, I get an error message from the streaming service and a note from Firefox saying "The WidevineCdm plugin h… (read more)

Whenever I attempt to watch something on any streaming service, I get an error message from the streaming service and a note from Firefox saying "The WidevineCdm plugin has crashed." I have tried to solve this problem a number of ways, but have unable to find a solution.

My best guess is the problem is due to the most recent WidevineCdm update, as in the plugins settings the most recent update for the plugin was on 10/21/23, which is shortly before I first noticed the problem. I did test out various streaming platforms on other computer browsers (Chrome and Microsoft Edge) — they gave the same website errors as I got on Firefox, but those browsers did not indicate the cause or suggest which plugin failed. I additionally tested out desktop apps for some of the streaming platforms; they work fine without any issues, but unfortunately the main streaming platform I use doesn't have a desktop app and only works in browser.

My computer is a Lenovo Yoga 9i, it's running Windows 11, and everything is up-to-date.

The methods I have tried to fix this issue with, to no avail: - submitted crash reports - toggling the "play DRM restricted content" options in Firefox, and toggling whether or not the WidevineCdm was activated, closing the browser between each toggle of options - clearing Firefox's cache - running Firefox in troubleshooting mode to make sure it wasn't a different extension interfering with it - tried running Firefox in compatibility mode - tried to find support from the people who made WidevineCdm, but apparently they don't do end-user support - deleting the WidevineCdm manually from the program files for Firefox and Chrome (since Firefox says the plugin is from Google), and then reinstalling it via the chrome components page. This briefly lead to the message on the plugin page that WidevinceCdm would "begin installing shortly." It seemed frozen like that for a good while, but then I tried clicking the "check for updates" and that message disappeared, and it went back to crashing when I tried using a streaming service. - uninstalling both Chrome and Firefox, restarting the computer, then reinstalling both browsers

As far as I can tell, the plugin comes automatically installed in the browser, and there isn't an alternate plugin for decrypting DRM-restricted content. If there's a way to set the WidevineCdm to a previous version before the update that's crashing it, I haven't found it, but I am no expert in computers or coding, and my guess about it being caused by the recent update could be wrong too.

I'm at my wit's end here, any help fixing this problem is greatly appreciated.

Asked by samanthalseely 3 weeks ago

Last reply by samanthalseely 3 days ago

Firefox closing at random with no crash report

Yesterday Firefox started closing at random, sometimes instantly as soon as I open it. The crash dialog doesn't open, and if I go to about:crashes my most recent unreport… (read more)

Yesterday Firefox started closing at random, sometimes instantly as soon as I open it. The crash dialog doesn't open, and if I go to about:crashes my most recent unreported crash is from 2019. Tried refreshing, reinstalling, completely wiping all profiles and starting fresh. If I use troubleshooting mode it won't open properly at all. I am at a bit of a loss, any ideas?

Asked by nathanbee354 3 days ago

Last reply by nathanbee354 1 day ago

Fire Fox keeps crashing again

Hi Im Phil and I have been recently experiencing frequent crashes from the latest version of the desktop browser. My computer is Windows PC and my OS is currently Windows… (read more)

Hi Im Phil and I have been recently experiencing frequent crashes from the latest version of the desktop browser. My computer is Windows PC and my OS is currently Windows 11 2023. I want to report the crash I keep getting recently. This usually happens if I have more than 3 or 4 tabs open at once. I'll try browsing with fewer or less tabs and I'll let you know how it goes but in the meantime I would like Modzila to investigate this. Thanks!

Asked by Kirby98PhilGamer 3 days ago

Last reply by Kirby98PhilGamer 3 days ago

Proxy reconnection issue

Hello All, On my Laptop I run Firefox and Ivanti VPN for Customer stuff. I configured Firefox to use the Windows Network (so proxy) configuration. When i start the Lap… (read more)

Hello All,

On my Laptop I run Firefox and Ivanti VPN for Customer stuff.

I configured Firefox to use the Windows Network (so proxy) configuration.

When i start the Laptop, so no VPN enabled, and open Firefox. all good and fine.

I enable VPN, Firefox does not load any page, other Browser do. My manual workaround is now, to open the Firefox cofniguration, goto the Proxy settings. Then disable Proxy config, close the Proxy config, go back in and select System defaults. I found online, that this is an old bug and my co worker do not encounter this.

My Firefox has version 119.0.1 (64-Bit)

Thank you in advance.

Asked by Jan 1 week ago

Last reply by Jan 6 days ago

Firefox keeps logging me out of Youtube and Gmail even though I have everything turned off

So I've scoured the Firefox community help and have done everything: disabled cookie auto-delete, make sure I have "always use private browsing mode" unchecked, make sure… (read more)

So I've scoured the Firefox community help and have done everything: disabled cookie auto-delete, make sure I have "always use private browsing mode" unchecked, make sure Firefox always saves logins/history/etc., have security set to "Standard," and have added exceptions to the Firefox security; yet, despite all this, I'm still getting logged out everytime I close the browser. I'm getting to my wit's end!

What else can be done to fix this? It's really frickin annoying having to sign back into everything, everytime I open Firefox. Thank you in advance.

Asked by Siechamontillado 5 days ago

Last reply by Siechamontillado 4 days ago

Frequent browser crashes on the VK.COM site when viewing content.

Frequent browser crashes on the VK website when viewing content. What is it and how to solve this problem? Drop a message: https://crash-stats.mozilla.org/report/index/8b… (read more)

Frequent browser crashes on the VK website when viewing content. What is it and how to solve this problem? Drop a message: https://crash-stats.mozilla.org/report/index/8b7a6415-dc8a-43ac-a0fe-e1d780231126#tab-details

Asked by azd94625 2 days ago

Last reply by azd94625 23 hours ago

Regular Crashes

Firefox has been crashing multiple times per day for several weeks now. It used to be fine, hardly ever crashing. I can't think of anything I'm doing differently since be… (read more)

Firefox has been crashing multiple times per day for several weeks now. It used to be fine, hardly ever crashing. I can't think of anything I'm doing differently since before the crashes started. I can only assume that it started after a specific Firefox update. I do have a lot of windows/tabs open at once, but that was never an issue in the past. Occasionally individual pages will crash, usually several at once. The entire software crashes all at once regularly as well. Sometimes the crash seems to cause other issues, such as my computer hanging up for a bit, or my monitors going blank and the graphics system seeming to reset, before Firefox actually crashes. I don't always get a crash report dialogue when the whole thing crashes.

Most recent crash report ID: bp-bd37576c-c5ef-419f-a031-fe1910231123

I keep my Windows and Firefox up to date. I tried turning off hardware acceleration, but I think that might have made it worse so I turned it back on. I cleared the caches (which took well over five minutes), and ran speedyfox a few times. I exit Firefox through File > Exit whenever I need to restart or run other heavy software.

Asked by klimber_2 6 days ago

Last reply by klimber_2 1 day ago

Accessing HTML Files From / (root) location [Xubuntu]

I have some .htm files which are stored in the root / directory and I would like to know how to access them in Firefox, running on Xubuntu 22.04 LTS Interestingly enough… (read more)

I have some .htm files which are stored in the root / directory and I would like to know how to access them in Firefox, running on Xubuntu 22.04 LTS

Interestingly enough, I found a solution here: Firefox Quantum: HTML files from internal (/usr) do not open which did solve my issue on my Virtual Machine which is running the same Xubuntu 22.04, however since performing a clean installation on a physical machine the same solution has not worked and I just get the follow error as shown in my image.

Despite removing the snap version of Firefox and performing the installation shown in this guide: How to install Firefox deb package, my physical machine just cannot access my local .htm files.

This has never been an issue for me on RHEL environments, and the file path syntax I am using is: file:///my_dir/my_dir2/index.htm

The directory permissions are: drwxr-xr-x root root

Asked by elektromo 4 months ago

Last reply by elektromo 3 months ago

Firefox 119.0 on Ubuntu 22.04 has started to freeze which requires killing all Firefox processes

My apologies if I am being a numpty, but I have been using Firefox for many years without issue, and recently (possibly after an update, but I cannot be certain), it has … (read more)

My apologies if I am being a numpty, but I have been using Firefox for many years without issue, and recently (possibly after an update, but I cannot be certain), it has started to randomly freeze. I am running Ubuntu 22.04, and Firefox 119.0. I have demonstrated to myself that if I open a web page with links (but not always), and click on the link, I may still scroll up and down the page, but the mouse cursor never seemed to recognise the hotlink, and doesn't jump to it. The links will work on Chromium. I initially tried resetting the browser, thereby losing all my open pages, but that didn't work. That also removed all extensions ("all" two of them) and that didn't work. Firefox is now pretty much unusable. Any help to resolve this would be appreciated, as I cannot find any solutions online, and it seems I am not alone with this issue! Many thanks,

Asked by trevortmanson 2 weeks ago

Last reply by trevortmanson 15 hours ago

Is there literally no way to control firefox's memory usage? I have tried a lot of things and none of them work

Hello, I have been a diehard Firefox user since it was still in Beta. I have been using computers personally since 1994 and professionally since 2004, doing Windows and… (read more)

Hello, I have been a diehard Firefox user since it was still in Beta. I have been using computers personally since 1994 and professionally since 2004, doing Windows and Linux systems administration. I can and will do whatever (within limits) you need me to do to troubleshoot and resolve this issue, which is otherwise going to cause me to abandon this otherwise excellent browser, perhaps forever. The browser.cache.disk.capacity seems to work, but browser.cache.memory.capacity does not.

Why does firefox not respect the assigned values for browser memory cache (browser.cache.memory.capacity)? Is there anything I can do to limit the memory and processor usage of Firefox and its child processes? Is extension CPU/memory usage constrained by the application values? Is there a way to determine and/or limit the resource usage of extensions?

I have included a number of screenshots documenting its behavior and generated an about:memory report during "normal use". After configuring a number of system variables, I then attempted to determine its resource usage under heavy load.

Open the browser with a couple 2, 3 tabs: ~1GB memory usage Use the browser as "normal" (dozens tabs): ~2GB memory usage Open 100+ tabs from history: The CPU and memory resource usage increases until it consumes all available system resources despite configured values. After killing and restarting the process, the tabs have invisible titles in the extension and browser, and must be closed using Ctrl+W until only a few remain after which the browser can be used normally and again consumes ~1GB.

While I understand "just don't open so many tabs", under some circumstances such as poorly written websites, bugs, etc, even single sites may attempt to claim excessive resources. I sometimes run VMs and such on this machine and in order to retain a responsive system, cannot have applications consuming all of the available resources. I have found one proposed solution that uses an external application, is this the only way?

I am open to allowing Firefox to utilize more of the SSD storage (the 1GB limit was imposed for testing) and would be fine with increased slowness due to disk cache or refetching internetworked resources. However, none of the settings I have changed or attempts I have made appear to be able to limit the memory usage in any way. Additional included screenshots are linked above instead of as attachments due to number. I can share or generate additional reports to assist in troubleshooting.

Thank you! JackD

Asked by jackd2 1 week ago

Last reply by jackd2 1 day ago

Videos and some sites are lagging

I have trouble watching videos in unfull sreen, in youtube, all website is lagging, when i open on a full screen video plays normally but UI continue lagging, the same wi… (read more)

I have trouble watching videos in unfull sreen, in youtube, all website is lagging, when i open on a full screen video plays normally but UI continue lagging, the same with massive web-site, link to video with a poblem

https://drive.google.com/file/d/1W9uYcZJYXk7Zyggd1t2FRDUYFl40ol3d/view?usp=sharing https://drive.google.com/file/d/1-uHprrGZsiTs7bNNfHgxZqjxzviM8GsH/view?usp=sharing

i have linux fedora 39, if u need more information ill give u one

Asked by Falcon 6 days ago

Last reply by Falcon 4 days ago

Firefox Error Combination

A while ago, I had a problem with Firefox where it was crashing every time I tried to open it. The solution was to rename the application, and then it worked. However, ev… (read more)

A while ago, I had a problem with Firefox where it was crashing every time I tried to open it. The solution was to rename the application, and then it worked. However, every time Firefox gets an update, I get the same error and have to reinstall Firefox and rename it again. The error states: "Error: Platform version '120.0' is not compatible with minVersion >= 119.0.1 maxVersion <= 119.0.1" I would love to either find a way to fix Firefox crashing normally that doesn't involve renaming it so that updating Firefox will work properly, or find a way to fix this error and not have to reinstall and rename the browser every time it gets an update.

Asked by George Simmer 4 days ago

Last reply by George Simmer 3 days ago

Browser hangs in internet

Other browsers and programs manage to use the web just fine, but lately, firefox is hanging for minutes at a time, spinning its wheels, when I try to do anything online. … (read more)

Other browsers and programs manage to use the web just fine, but lately, firefox is hanging for minutes at a time, spinning its wheels, when I try to do anything online. It happens multiple times per hour, for several minutes. No idea what is wrong. I tried everything firefox recommends. Nada. Anybuddy have a clue? About to go back to the darkside, chrome. This is maddening.

Asked by sirensynapse 6 days ago

Last reply by sirensynapse 6 days ago