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Firefox is causing a black screen

I'm using a new PC with Windows 11. I downloaded Firefox. When browsing in Firefox it has several times caused the whole screen to go black, and the only way to get bac… (read more)

I'm using a new PC with Windows 11. I downloaded Firefox. When browsing in Firefox it has several times caused the whole screen to go black, and the only way to get back is to turn off and turn on again. Even then the Firefox page sometimes comes up again and I have to be quick to tap the X on top right to shut it down - or the whole screen goes black again! Then when I restart Firefox it re-loads the page, so I have to quickly exit before it happens again. So this morning when it happened I just did a full restart of the PC. Then I transferred all my tabs and other info to Edge, and will use that from now on.

What is new that is causing Firefox to do this?

I imagine I could also use Chrome, haven't tried that yet.

Asked by hcleasby 3 months ago

Last reply by hcleasby 2 days ago

Right click paste has disappeared

Hiya, I'm hoping someone here may be able to help. I originally posted on the microsoft website but they were unable to help and said I should report to Firefox. I'm not … (read more)

Hiya, I'm hoping someone here may be able to help. I originally posted on the microsoft website but they were unable to help and said I should report to Firefox. I'm not sure how to do that so I'm hoping posting on here will get me an answer. I'm also unsure how to add a link to the forum I was using so have done a screen shot. Hopefully thats ok

Asked by RedQueenie 1 day ago

Last reply by RedQueenie 5 hours ago

Random Crashes

Here is one of my crash IDs: bp-f9625951-7706-43b0-8a7f-6f0ae0230129 Since dealing with an issue with my laptop running Linux Mint 20.3 Cinnamon 64-bit involving a mergel… (read more)

Here is one of my crash IDs: bp-f9625951-7706-43b0-8a7f-6f0ae0230129

Since dealing with an issue with my laptop running Linux Mint 20.3 Cinnamon 64-bit involving a mergelist error and packages with missing names, Firefox randomly crashes. Sometimes when it crashes it does it immediately every time I try to open it back up (sometimes even in safe mode), and other times it gets better after a reboot. I just installed the Flatpack version after the original one I had started crashing, so it is strange if it is an issue that just needs reinstalling Firefox, but other apps seem ok so I don't know that it's my OS.

I've tried looking for residual damage on my laptop after the earlier issue, but I can't find much information. System Reports tells me nothing is wrong and I can't make sense of syslogs.

Thank you for reading, I wish I had more details. If the crash report has any clues, please let me know.

Asked by uraneaumbre 2 days ago

Last reply by uraneaumbre 1 day ago

User profile is "missing" but I can see 16 of them in the Profiles folder

After I restarted my laptop (Mac OS 10.15.7, Firefox 109), Firefox suddenly refused to open, saying, "Your Firefox profile cannot be loaded. It may be missing or inaccess… (read more)

After I restarted my laptop (Mac OS 10.15.7, Firefox 109), Firefox suddenly refused to open, saying, "Your Firefox profile cannot be loaded. It may be missing or inaccessible."

I read the "How to run Firefox when your profile is missing or inaccessible" page. It implied that I had moved or deleted profiles--I had not. I hadn't even been aware that Firefox had profiles.

I followed the instructions and found my Firefox profiles folder, and was confused to find 15 separate folders in it. I was unclear whether they were profiles or something else. They have names like "2sb6poj9.default" or "gya9gghh.default-release". Most of them contain something called "times.json" but one of them has a whole bunch of stuff in there, so maybe it's the real profile?

I also followed some other instructions and was able to bring up what another website called the old Firefox Profile Manager. The space where it should be showing profiles was, unsurprisingly, empty. I tried creating a new profile and it let me but then told me it hadn't saved it, and the space remained blank. However, I went back to the actual profiles folder to check out of curiosity, and the new profile was there. So creating new profiles is clearly not the answer, because it will just refuse to recognize them too.

I also tried opening Firefox in troubleshooting mode by holding down option and clicking the icon--it didn't work. However, I just checked the Profiles folder after another attempt and even making this attempt seems to create a new folder! Is that normal?

I have no idea what to do at this point.

Asked by ksiusia 3 days ago

Last reply by ksiusia 1 day ago

The last firefox update ruined my firefox browser

Ever since Firefox updated today I've been unable to use the browser. It takes at least 5 minutes or more minutes to load, I can't manually log into any websites until th… (read more)

Ever since Firefox updated today I've been unable to use the browser. It takes at least 5 minutes or more minutes to load, I can't manually log into any websites until the speeddial finally loads, and the speeddial addon refuses to come up for at least 5 minutes, I can't log into Dropbox even with the speeddial up and running because the capcha won't popup...and on and on.

What in the world has been done to it? I'm using another browser just to contact support.

Asked by joyce.greer2 14 hours ago

Last reply by joyce.greer2 5 hours ago

Firefox keeps crashing / Failed to load critical module "resource://gre/modules/WebNavigation.jsm"

Hello everyone, I was here recently since nothing in Firefox wanted to load, but I fixed that by using old sessionstore.jsonlz4 so I guess that session was corrupted. New… (read more)

Hello everyone, I was here recently since nothing in Firefox wanted to load, but I fixed that by using old sessionstore.jsonlz4 so I guess that session was corrupted.

New problem: Everyday when I start my PC and Firefox it keeps crashing over and over until I use an old working sessionstore file again. So it seems that everytime Firefox tries to save my current session with nothing changed/ different from the backup it corrupts it and I have to use the old backup again - which obviously sucks since no matter what I open/ do today it will be "deleted" again tomorrow.

The only "interesting" thing the crash report shows is MozCrashReason: Failed to load critical module "resource://gre/modules/WebNavigation.jsm" but I will share the troubleshooting information below if that helps.

My only idea left is to save the most important tabs and wipe everything else off my Firefox to see if that helps - but if it doesnt then I have to restore my old session yet again and all progress is lost again no matter what I do.

Any ideas are appreciated especially since I didnt change anything relevant about my system or Firefox in recent times so I have no Idea where all of these problems come from all of a sudden.

Asked by JustLeon 1 week ago

Last reply by JustLeon 6 days ago

browser keeps crashing

Hi, HELP!! My browser keeps crashing on sites that I use on a daily. I use office 365 outlook, and teams. Its been getting worse and worse like crashes every 15-20 mins.… (read more)

Hi, HELP!! My browser keeps crashing on sites that I use on a daily. I use office 365 outlook, and teams. Its been getting worse and worse like crashes every 15-20 mins. I've sent the reports but I have not see a patch to fix the issues. Please help otherwise I have to go to another browser.

Here are the links to the sites I work online that keep crashing on the Firefox browser: https://acu.empirepro.com/AcumaticaERP/Frames/Login.aspx?ReturnUrl=%2fAcumaticaERP%2f https://outlook.office365.com/mail/inbox https://teams.microsoft.com/_#/conversations/19:175319c1-ef69-4f40-a21d-173c9a0afbad_8a69628f-f70f-4696-ae5e-430740483a19@unq.gbl.spaces?ctx=chat

Thanks, Oscar G.

Asked by oscar7 2 days ago

Last reply by oscar7 1 day ago

tabs and troubleshooting

Is there any way to get tab names listed on troubleshooting info of anykind? I don't think you can do anything with windows task-manager but can anything be done with FF … (read more)

Is there any way to get tab names listed on troubleshooting info of anykind? I don't think you can do anything with windows task-manager but can anything be done with FF internal task-manager? I'm not a programmer so trying to make sense out of what I read, I hate to say but I have no clue :( what im reading most of the time. And when im trying to track it down to a particular tab it is impossible! As far as I can tell, it doesn't even show most of my tabs. Its bad enough when the 2 task-managers show different info. Amazon Prime Video website has major issues, memory (like taking up GB's of memory) and freezing while it sorts out the memory, upto several minutes if FF doesn't crash. If I close the tab with most memory sometimes it closes the Prime tab and FF goes on, other times I don't know what it closes and the whole browser shuts down. I run Nightly and is kept up to date.

Asked by starsaa 6 days ago

Last reply by starsaa 5 days ago

Firefox window resize freeze after time

I'm using Ubuntu 22.04.1/Wayland and FireFox Snap for Ubuntu 109.0 and I have two monitor bigger and smaller. After some time of using Firefox it's hang or something like… (read more)

I'm using Ubuntu 22.04.1/Wayland and FireFox Snap for Ubuntu 109.0 and I have two monitor bigger and smaller. After some time of using Firefox it's hang or something like that. When it happens I can normally open pages and use firefox except I can't move tab, resize window and when I move firefox from one monitor to second then it fit to half of screen (when move from smaller monitor to bigger) or window is behind monitor (when move FF from bigger monitor to smaller, you can see on screenshot what I mean). When I close FF and open everything works fine.

Asked by FELIXORZESZEKPRIV 1 week ago

Last reply by FELIXORZESZEKPRIV 6 days ago

Automatic email signatures are broken on Outlook Live websites (owa)

Previous attempts at troubleshooting documented here: https://support.mozilla.org/en-US/questions/1402451#answer-1561438 As described in the title, automatic email signat… (read more)

Previous attempts at troubleshooting documented here: https://support.mozilla.org/en-US/questions/1402451#answer-1561438

As described in the title, automatic email signatures in Outlook Live websites (outlook.live.com and owa's) become gibberish (see attached image). They are unreadable in both text editor and just email visualizer. The issue is not limited to the latest version (109.0).

As described before: Whenever I restart Firefox in Troubleshoot mode, it solves the problem. But disabling all extensions and restarting Firefox does not. Disabling "Use hardware acceleration when available" and "Use recommended performance settings." and restarting also does not solve the problem. Restarting Firefox (not in Troubleshoot mode) sometimes solves the issue, as well as right after an update of the app; but not always. Starting Firefox after a computer restart usually brings the problem back. This problem also happens in my laptop (MacBookPro), so it is not restricted to this computer (macMini).

I would really appreciate some support.

Asked by Tiago Pomella Lobo 1 week ago

Last reply by Tiago Pomella Lobo 2 days ago

Firefox wont open file browser via websites

This relates to this issue I found a batter way to solve that problem. You should install or reinstall one of the packages xdg-desktop-portal* List them on Ubuntu with: … (read more)

This relates to this issue

I found a batter way to solve that problem.

You should install or reinstall one of the packages xdg-desktop-portal* List them on Ubuntu with:

 ```apt list | grep desktop-portal```

And try to install:

 ```sudo apt-get install xdg-desktop-portal-gnome```

or reinstall:

 ```sudo apt-get --reinstall install xdg-desktop-portal-gnome```

It seems you need to rerun DBus to apply changes, but I just restarted my PC.

If xdg-desktop-portal-gnome won't help then try to install/reinstall xdg-desktop-portal-gtk and xdg-desktop-portal.

Asked by kirik516 2 days ago

Last reply by kirik516 2 days ago

Slow loading when signing in through google, and other functions

When I try to use the sign in through google function (such as the popup created by soundcloud or third party clients, like the Riot Games launcher), as well as just sign… (read more)

When I try to use the sign in through google function (such as the popup created by soundcloud or third party clients, like the Riot Games launcher), as well as just signing into google normally, the page prompting me for my email loads fine. However, when I provide my email, regardless of account, loading the prompt for my password takes a very long time, ~1-2 minutes. The page just spins infinitely, doesn't show any considerable usage in firefox's task manager, and doesn't give any errors in the process. The problem doesn't happen in another web browser, such as chrome. What's strange is that, AFAIK, the only two processes affected are the google login, and amazon checkout. I can hit the checkout button on amazon, but the page will simply load eternally. If I look at amazon through other means, such as my phone, I can see that the order I just checked out HAS been created and paid for, but firefox is caught on something and never loads the order complete page. Other logins and loading processes are not affected. Some (I have been trying to fix this for days and cannot remember all) of the troubleshooting steps I've taken are- -Manually removing all extensions -Disabling Window's Defender's browser protection -Running Firefox in safe mode -Completely refreshing firefox, wiping all settings, cookies, cache, and logins -Disabling tracking protection (although the indicator shield shows no activity on google's sites) -Double checking the cross-site cookie protocol (I've had the automatic five-exception set up, and have never been prompted about it before -Given the nature of the sites with issues (google, youtube, and amazon) I even checked for evidence of the Trojan mentioned here to no avail: https://support.mozilla.org/en-US/kb/websites-show-spinning-wheel-never-finish-load

Asked by rileyflack123 1 day ago

Firefox hangs up

Firefox now sometimes seems to hang on some favourite sites: Task Manager reveals up to 24 tabs/windows open (the number in parentheses after the app name) and Disk C is … (read more)

Firefox now sometimes seems to hang on some favourite sites: Task Manager reveals up to 24 tabs/windows open (the number in parentheses after the app name) and Disk C is 100% active. It can stay this way for ten minutes with no change on the monitor and mouse clicks do nothing. If you kill Firefox via Task Manager and try to restart, you can get a splash screen that it's still running and do I want to close it. Sure enough, there's seven line items for Firefox in Task Manager. I use Trend Micro as anti-virus software but I can't figure out what the problem is. Any ides? (I've updated my version of Firefox repeatedly. 'Richard Corbet

Asked by rcorbet 1 day ago

It takes several minutes for browser to load

Firefox updated today. Right after, I noticed that my Group Speed Dial took several minutes to load everytime I launched the browser or opened a new tab. After several mi… (read more)

Firefox updated today. Right after, I noticed that my Group Speed Dial took several minutes to load everytime I launched the browser or opened a new tab. After several minutes the browser would load and the tabs were fine. While the browser was loading I also couldn't open the Tools menu and click on anything. Nothing would come up. I've already cleared out my cache, etc. but it hasn't helped. Can you help?

Asked by joyce.greer2 1 day ago

Firefox Browser vertion-109

Dear Concern, We are using Mozilla Firefox Browser Ver.-109 But facing some problems. show barcode label on browser is ok but after print/pdf when large view in barcode … (read more)

Dear Concern,

We are using Mozilla Firefox Browser Ver.-109 But facing some problems. show barcode label on browser is ok but after print/pdf when large view in barcode label area. please find the attached file.

Asked by razz 2 days ago

Glitching of text on all tabs

My Firefox keeps doing weird glitches and I recently updated to a Windows 11 laptop, instead of using a windows 10 one, and both have had the same issue with this glitch.… (read more)

My Firefox keeps doing weird glitches and I recently updated to a Windows 11 laptop, instead of using a windows 10 one, and both have had the same issue with this glitch.

I'm unsure what to do- and as shown in the attached screenshot all text has been all messed up and it with all tabs and not just a singular one and I'm unsure what to do besides restart my computer.

I've allowed all stuff so hopefully this can help someone with answering this.

Asked by MoonbowGames 2 days ago

All my tabs are gone

Hi! I recently closed Firefox like I do every single day, and when I came back all of my tabs were gone. A folder appeard on my desktop with, what i pressume, is the file… (read more)

Hi! I recently closed Firefox like I do every single day, and when I came back all of my tabs were gone. A folder appeard on my desktop with, what i pressume, is the files for the previous session. I moved the files from the sessionstore-backups folder to the Firefox profile folder and nothing happened. Can someone please help me?

Thanks!

Asked by cookingfortwo 3 hours ago