After update to 115.2.1, FF crashes at startup for one User, but not the other. FF Safe Mode also crashes (SHIFT key). I tried running the 115.2.1 install on the problem … (read more)
After update to 115.2.1, FF crashes at startup for one User, but not the other. FF Safe Mode also crashes (SHIFT key). I tried running the 115.2.1 install on the problem User, but it also crashes right after completion. The second user is handicapped, so I have yet to try to uninstall/reinstall because FF runs on her User and I hate to screw things up so that she is locked out.
- JUST NOTED - Chrome also crashes with same NTDLL error (same DLL version number). Did the FF update do something with the NTDLL file?
Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 188.8.131.5255 Application Timestamp: 64ffdc5f Fault Module Name: ntdll.dll Fault Module Version: 6.2.9200.17581 Fault Module Timestamp: 5644f0f7 Exception Code: c000010a Exception Offset: 00000000000e1e80 OS Version: 6.2.9184.108.40.206.768.101 Locale ID: 1033 Additional Information 1: ac05 Additional Information 2: ac0507478d1c5bd693cfc4fe3987e900 Additional Information 3: ac05 Additional Information 4: ac0507478d1c5bd693cfc4fe3987e900