Firefox Support Forum

I've been to several websites in the last couple of days that won't load in firefox, but will in chrome ( which I had to download to order groceries and I am not super happy about it ). the most egregious was today, I tried to order groceries from a major grocery store: meijer.com and the main page opened but if I like searched for "coke" it would freeze and nothing would load. not just coke, but also any other search term

Looking at my Task manager, when I open Firefox it started opening multiple "Firefox" apps every few seconds until eventually about 85% of my memory is used up (Total of 16MB) If I close some of them I get the usage down to 10% but then it starts opening up more apps all over again. I only have the start page, Google, open! I can't use Firefox like this how can I get it to start normally?

When I use firefox, the graphics on the site look bad and slow down. If I use Microsoft Edge on the same PC, then everything works fine. The advice to enable hardware acceleration did not help and the drivers for my video card (nVidea GTX 1080) are new. Is it possible to solve the problem somehow?

For the past three days my firefox has been constantly crashing. I'm losing points in the games I play because when it restores, it takes me back to the very start of the game I was playing wiping all my hard earned scores out. It started after I uninstalled the latest update, which I did because I didn't like a lot of the tweaks and changes you made. It crashed so often I gave in and reinstalled the latest update - which seemed to fix it until I started my pc up next time I went online. It just keeps crashing for hours to the point where I give up and turn my pc off. The ONLY thing I have changed is the update of your product. I always have my pc set up the same way so nothing is different.

Im running the Whatsapp Desktop App on Firefox (https://web.whatsapp.com)

Issue: Dragging Image or any other type of Files Into Whatsapp App Is Leading To Application Reload Error. This error is not occuring on Chrome or Edge.

Image attached.

Resolution: 1. Tried uninstalling firefox. 2. Rebooted System.

Hello, Since a couple of days that I can't drag and drop files from download list window in Firefox anymore. Can anyone help me on this one? Thank you so much in advance.

Firefox 111.0 (64-bit) Ventura 13.2.1

Firefox bowser stopped working suddenly. Tried uninstall and install multiple times with multiple options.

Still not working even after cleaned all Firefox related files using uninstall tools and installed again.

Having some issues getting the Amazon.com website to load correctly - seeing lots of blue underlined words and most images won't show up at all. Already tried all the usual steps - clearing cookies, cache and logins. Also rebooted - problem persists. Other browsers (Chrome or Edge) do not seem to have the same issue. Is this a known glitch and/or is there something I can do on my end to fix it?

All my saved private browsing tabs were removed after the latest Firefox iOS update. I had around 30, some that I have had for a long time, through many Firefox updates. Is there anyway to get them back? What happened? Is this a known bug?

I am running FF v110.0 on Windows 10 (64). This version automatically downloaded and installed without my permission (I never allow any software to automatically update) - I found out about this a week or so ago. I've also reset the update settings to what they've always been.

Anyway, since that upgrade I am getting a blue box around whatever control I click on. This occurs on most web sites. I've tried the various suggestions from years ago (troubleshoot mode, about:config 'browser.display.focus_ring_on_anything' and 'browser.display.show_focus_rings' = false). This does not occur on any other browser and didn't occur on Firefox until the latest update.

How do I get rid of this? It is very annoying with several web sites I use daily.

Thanks,

Hello. I am an IT administrator at my company. We deploy Attack Surface Reduction policies in Windows Defender antivirus. We do not deploy Firefox Enterprise and don't plan to, but we also do not block users that want to download it. However, users that do use it report receiving alerts from Defender that some Firefox executables "do not meet a prevalence, age, or trusted list criteria" and get blocked. I installed version 111 on a machine to test, played a bit and then uninstalled it. While I didn't get these during installation or regular browsing, I did receive these errors when uninstalling. I reinstalled and uninstalled again and the same occurred. Could you please investigate and hopefully get them on trusted lists? Thank you.

Firefox v. 111.0.1 (consumer) Windows 10 devices Microsoft Defender antivirus ASR Policy violation: Block executable files from running unless they meet a prevalence, age, or trusted list criteria

Executables affected: C:\Program Files (x86)\Mozilla Maintenance Service\Uninstall.exe C:\Program Files\Mozilla Firefox\uninstall\uninstaller.exe C:\WINDOWS\TEMP\~nsuA.tmp\Un_A.exe C:\WINDOWS\TEMP\~nsuA.tmp\Un_B.exe .... C:\WINDOWS\TEMP\~nsuA.tmp\Un_Y.exe C:\WINDOWS\TEMP\~nsuA.tmp\Un_Z.exe C:\Program Files\Mozilla Firefox\maintenanceservice_installer.exe->(VFS:Uninstall.exe#1)

Beginning with 111 when I start I get 'glxtest: failed to read data from glxtest, we may fall back to software rendering.' It works. I don't know that anything bad is happening.

The program firefox.exe version 111.0.0.8468 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

- EventData

 AppName firefox.exe 
 AppVersion 111.0.0.8468 
 ProcessId 0x4850 
 StartTime 0x1d95cbcf48253c4 
 TerminationTime 23 
 ExeFileName C:\Program Files\Mozilla Firefox\firefox.exe 
 ReportId 1c17ea87-690d-49a3-953c-352884ba3cb8 
 PackageFullName  
 PackageRelativeAppId  
 HangType Unknown

If I do a Google search for a Wikipedia article on a fresh launch AFTER going to Help/Troubleshooting Information/clear the startup cache, the page renders as attached. Other pages also render oddly like this at random.

Have refreshed Firefox - no effect Tried launching with addons disabled - no effect Default theme - on, no effect Hardware acceleration off - no effect

Launching in Safe Mode DOES seem to fix it, but I cannot keep working in safe mode - anyone any idea?

Clearly something in Safe Mode is being deactivated beyond addons etc

ever since the most recent update last night, these horrid blue boxes have appeared around every intractable element once clicked on (except on complex js based websites like twitter and youtube), no amount of farting around in about:config nor even using troubleshooting mode has gotten rid of them. caret browsing is off. windows' narrator is off. ive also tried disabling all of my plugins, which had no effect

it appears to be the exact same issue that this user was having. i tried all the solutions in that thread. no dice. i have also tried all the solutions in this reddit thread

ive attached a collage of some examples below.

ive tested these same sites in opera gx to compare, it does not exhibit this faulty behaviour.

i need this fixed as soon as possible as firefox remains my daily driver due to being the only browser that still has good plugin support and decent customization

On my early 2009 iMac, the drop down search engine selections in the tool bar search bar flicker on and off and will only appear stable to be selected a search engine if the Command key is held down.

Please let me know what I can do to make Firefox more functional on my Mac. If I keep having to uninstall and reinstall every few weeks, I'm going to have to use a different browser.

Everything that has an active state seems to have suddenly gained huge thick borders, usually grey or black. This applies to UI and page elements. I have no idea what happened, I'm guessing an update changed 'something', but how do I nondestructively fix it?

All webpages seem affected.

(reddish bars in second screenshot are my removing some URLs, but everything else is my UI as seen)

Thanks greatly for any insights...

Hi, I can't play some videos in YouTube and other platforms like Crunchyrroll, Twitter or Vimeo, I've already cleaned the cache and deactivated all the plugins and there is no difference.