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Unable to review or rate add-ons

When I display the review page for any installed add-on, I'm unable to submit a review. A few details: 1) I do not see the expected, "Rate Your Experience" link 2) I'm l… (read more)

When I display the review page for any installed add-on, I'm unable to submit a review. A few details:

1) I do not see the expected, "Rate Your Experience" link 2) I'm logged onto my Firefox account 3) I'm aware it uses different credentials than Mozilla Support 4) I've tried clicking on the yellow stars but it doesn't allow me to rate the plug in or display any new links 5) I've read other forum posts from other users who've experienced the same symptoms

Ideas, anyone? Thanks,

- Fido

Asked by FidoFidoFido 5 months ago

Last reply by JJ 1 day ago

Certain videos stop playing/cant be played

Starting recently my FF(v102 &103) is not able to play certain videos anymore. The space for the video is on the page as are the control elements, play/pause, quality… (read more)

Starting recently my FF(v102 &103) is not able to play certain videos anymore. The space for the video is on the page as are the control elements, play/pause, quality, volume, etc, all fully functional. Just the video isn't starting. They do for a while after a restart but inevitably will stop doing so after an hour of use. I havn't been able to figure out what destroys the capability to play videos, but I narrowed it down to certain types. As far as I can tell its MP4 videos in general while on Youtube its AVC1 videos that are not playing. VP9s and ogvs work fine even after the video capability of the browser has been lost. I'Ve check in about:conifg and everything is set to true in terms of media.*

Asked by michkov 2 days ago

Last reply by TechHorse 1 day ago

After being offline, sometimes Firefox can't connect until restarted

Sometimes, if the computer is offline and Firefox is open, when the computer goes back online Firefox can't connect to any website, with the page "Hmm. We’re having troub… (read more)

Sometimes, if the computer is offline and Firefox is open, when the computer goes back online Firefox can't connect to any website, with the page "Hmm. We’re having trouble finding that site.". The only fix is to close Firefox and open it again. Going offline doesn't always do this, and while I'm not sure of what exactly causes this to happen, a way to easily reproduce it is:

  • Turn off the Wi-Fi;
  • Reboot the computer;
  • Open Firefox;
  • Turn on the Wi-Fi;

After the computer is connected, refreshing the page sends you to "Hmm. We’re having trouble finding that site.". You have to restart Firefox.

A way that doesn't 100% reproduce it, but works enough times, is to reboot the computer without turning off the Wi-Fi, and open Firefox as soon as possible (before the computer manages to connect to the router, which is the part that isn't always consistent). Rarely, it happens after suspending the computer, or after a disconnection due to an unstable connection. I can reproduce it in Firefox's safe mode. I have a hunch that maybe this is related to networking drivers.

I'm using a Lenovo IdeaPad 5 14ARE05 (Network controller: Intel Corporation Wi-Fi 6 AX200 (rev 1a)), Linux NixOS 22.11 (I don't know about Windows).

Ask me for any log you might need.

This is kinda a duplicate of https://support.mozilla.org/en-US/questions/1078253, except that their solution does nothing to me.

Asked by Martino 1 month ago

Last reply by x0digi 1 day ago

Firefox downloading 0 byte htm files moz-safe-about resources

I was watching anime today on some site and my firefox was downloading many files without my knowledge into my download folder. I'm worried that it can be some viruses? T… (read more)

I was watching anime today on some site and my firefox was downloading many files without my knowledge into my download folder. I'm worried that it can be some viruses? This is a screenshoot. Should i be worried? Thank you for help.

Asked by t.martynik 3 months ago

Last reply by ashleedawg 1 day ago

Latest update makes Firefox huge on screen (Windows 11). Almost impossible to use. I've not made any changes.

After the latest update, Firefox loaded huge. It does not fit screen on Windows 11. I have not made any changes that would cause it to load so big. The actual pages are o… (read more)

After the latest update, Firefox loaded huge. It does not fit screen on Windows 11. I have not made any changes that would cause it to load so big. The actual pages are ok, it is the part with the toolbars that is huge, so if I click on something on a toolbar, I can't get to the bottom because it is so big. I've tried changing the view, etc. with no luck. I've cleared my cache and reinstalled it 3 times. No luck getting it back to what it was before the last update. Please help.

Asked by alinam1 2 days ago

Last reply by Terry 2 days ago

Cannot access ebay

Hello, Suddenly I cannot access ebay - that is if I go to www.ebay.co.uk I get the following message Bad Request Please contact your administrator with the error code: … (read more)

Hello, Suddenly I cannot access ebay - that is if I go to www.ebay.co.uk I get the following message


Bad Request

Please contact your administrator with the error code: 0.92c35068.1659696031.c897d52

I can access ebay with IE but I don't want too I want to use firefox!!

Asked by Keith140251 2 days ago

Last reply by cor-el 2 days ago

htm.part files

htm.part files are freezing up Firefox when I refuse to save them; why? Using latest Win 10, Firefox 103.0.1, Roboform, Norton 260 Premium. I don't want to save part fil… (read more)

htm.part files are freezing up Firefox when I refuse to save them; why? Using latest Win 10, Firefox 103.0.1, Roboform, Norton 260 Premium. I don't want to save part files as I don't know if I can trust them.

Asked by Howard Steeley 2 days ago

Last reply by cor-el 2 days ago

Web WhatsApp is not working with Never Remember History option

Hey guys, try to open the https://web.whatsapp.com/ whilst the history settings are on Never Remember History - you won't be able to do it. The page will not download an… (read more)

Hey guys,

try to open the https://web.whatsapp.com/ whilst the history settings are on Never Remember History - you won't be able to do it.

The page will not download and you will see just the empty page.

Is there any workaround, or makeshift?

Best, Salaidin

Asked by lunatic_chafer 2 days ago

Last reply by RobertJ 2 days ago

Firefox crashing on certain tabs inluding "https://support.mozilla.org/en-US/products/firefox/fix-problems"

I have updated firfox and tried full refresh. Does not crash in troubleshoot mode, but still does with all themes and extensions disabled. I use : Bitwarden Evernote web… (read more)

I have updated firfox and tried full refresh. Does not crash in troubleshoot mode, but still does with all themes and extensions disabled.

I use :

Bitwarden Evernote web clipper Decentraleyes Privacy badger Ublock origin

Asked by Mark Lewis 2 days ago

Last reply by Mark Lewis 2 days ago

Twitch tab stutters

Like in https://support.mozilla.org/en-US/questions/1224759 my twitch tab stutters when i change from a different tab to the twitch tab. I don't have it everytime, it's … (read more)

Like in

https://support.mozilla.org/en-US/questions/1224759

my twitch tab stutters when i change from a different tab to the twitch tab. I don't have it everytime, it's really inconsistent. It appears that my video moves forward some seconds. Suggestions like in the link didn't helped for me.

I tried: - set media.suspend-bkgnd-video.enabled to false and restart -> didn't solve the issue -set media.suspend-bkgnd-video.enabled back to true and restart -> didn't solve the issue -set media.suspend-bkgnd-video.enabled to false set network.http.throttle.version to 1, restart,

 set media.suspend-bkgnd-video.enabled to true again and restart -> nope

- set network.http.throttle.version to 0 and restart -> nope.

I'm really helpful for any ideas. Thanks in advance!

Asked by brychcy_1993 2 days ago

Vidos flicks rapidly and stop playing

Facebook Video just keep flickering Rapidly and won't play. Using the latest Firefox browser. Even same happens in Youtube. This problem was not there in previous version… (read more)

Facebook Video just keep flickering Rapidly and won't play. Using the latest Firefox browser. Even same happens in Youtube. This problem was not there in previous versions, only happening since some newer firefox. Computer config included in picture herewith. Error Not happening in my old Microsoft Edge browser

Asked by Dipangkar 3 days ago

  • Solved

Google Sheets Keyboard Shortcuts In Firefox

When using Google Sheets in Firefox, it's impossible to access the Sheets menu shortcuts (e.g. typing Alt+D+R+S to open the advanced sorting dialog) because Firefox captu… (read more)

When using Google Sheets in Firefox, it's impossible to access the Sheets menu shortcuts (e.g. typing Alt+D+R+S to open the advanced sorting dialog) because Firefox captures the Alt keystroke and doesn't pass it to the web app.

Of course, Chrome passes the Alt keystroke to Sheets just fine so the keyboard shortcuts work as expected. But I don't want to use Chrome or any other Chromium browsers. Has anyone found a workaround to this issue? (Hint: don't say use chrome)

Asked by Helmanfrow 3 days ago

Answered by cor-el 3 days ago

You don't have permission to access the requested URL on this server. Error msg from Macys.com

Its been a couple of weeks since I receive this message when trying to access Macy.com "You don't have permission to access the requested URL on this server." … (read more)

Its been a couple of weeks since I receive this message when trying to access Macy.com "You don't have permission to access the requested URL on this server."

Asked by pamacias 3 days ago

Last reply by cor-el 3 days ago

103 update breaks video playback.

Both Youtube, gfy, reddit, or playing any mp4 in browser becomes erratic, sometimes it wants to work, sometimes it doesn't. Simple as explained. Twice I did a w10 system … (read more)

Both Youtube, gfy, reddit, or playing any mp4 in browser becomes erratic, sometimes it wants to work, sometimes it doesn't. Simple as explained.

Twice I did a w10 system restore back to v.102 and playback is normal. Twice i update to 103, and playback becomes botched. sometimes videos work, sometimes they don't, no loading, then sometimes background loading for minutes but no play, very random, very erratic.

So now i have 103 update blocked to avoid this problem.

Asked by foraten217 3 days ago

Last reply by cor-el 3 days ago

Firefox opening in small window

Firefox is supposed to open in the same mode as when it is closed. This is not happening and while not a terrible problem it is annoying to have to resize the display ev… (read more)

Firefox is supposed to open in the same mode as when it is closed. This is not happening and while not a terrible problem it is annoying to have to resize the display every time I open the program. Nothing I do changes the situation.

Is this a bug in the latest update ?? If not, how do I correct the problem??

Asked by j-olivier 3 days ago

Last reply by cor-el 3 days ago

Firefox Print-from-Web Error after Update

After the most recent update, v.103, any image-based PDF that I print out is extremely oversized despite appearing correctly in the print preview window. I have tested ot… (read more)

After the most recent update, v.103, any image-based PDF that I print out is extremely oversized despite appearing correctly in the print preview window. I have tested other browsers and did not have this issue. I have also reset my Firefox print preferences and my printers/drivers to ensure it's not that either. Does anyone know what could be causing this, besides an issue with the new update?

Asked by swis 3 days ago

Firefox loads the first font alphabetically on my computer when it's out of memory

Hello. I've had this problem for over a month now ever since I switched to Firefox from Chrome. Problem: Every once in a while, Firefox will suddenly be really slow and n… (read more)

Hello. I've had this problem for over a month now ever since I switched to Firefox from Chrome.

Problem: Every once in a while, Firefox will suddenly be really slow and not load a page. When it finally does load, all text on the website is in the first font alphabetically on my computer. (I tested this by adding/removing fonts on my computer to confirm it was doing this and not just loading a specific font. I have a lot of fonts because I'm a graphic designer, and it's always picking the first font I have when they are all listed in alphabetical order.) This problem can occur on any website.

When the problem occurs: I thought it might be occurring when the computer or Firefox was low on memory, because the problem happens a lot more often when I am working (and thus have lots of programs and tabs open) than just browsing. I started working with both Windows's Task Manager and Firefox's Task Manager open so that when the problem occurs I can check to see what is happening. Memory usage when the problem happens is kind of high, usually around 50-70%, with Firefox being the most or second-most memory-intensive task in Windows Task Manager. But no other programs on my computer are slowing down when Firefox is, and Firefox's Task Manager is not showing any one tab/add-on using more than "Medium" usage. (Although notably, the tab that is having the problem is not showing up in Firefox's Task Manager at all.)

What I have tried:

  • checking and unchecking "use hardware acceleration" settings in Firefox. (It doesn't seem to matter, the problem still happens)
  • changing the default font settings in Firefox
  • closing and reopening Firefox. (This does fix the problem temporarily. After reopening Firefox and restoring the session, all pages load normally. But the problem will happen again later on a different site.)
  • restarting the computer (I shut down every night and turn the computer back on the morning. This problem still happens almost every day and often multiple times a day.)
  • Having fewer tabs open. (That does seem to decrease the chances of the problem happening, but it does not decrease those chances to zero. The problem has occurred with as few as five total tabs open.)
  • Checking add-ons (I'm not using very many add-ons in the first place—uBlockOrigin, Don't Accept webP, I don't care about cookies, and AutoDelete Cookies.) All of them are showing no or low usage in Firefox's Task Manager.

I am running Windows 10, Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz, with 16GB of RAM.

Has anyone else ever experienced this issue? Does anyone know how to fix this? I'm really sick of having to close and reopen Firefox in the middle of work.

Asked by justaddwater 1 month ago

Last reply by justaddwater 3 days ago