Showing questions tagged: Show all questions

Firefox crashing when rendering maps

For the past two weeks, I've noticed that embedded maps make my browser immediately crash. I initially thought it was a Firefox problem, but I have been having a similar … (read more)

For the past two weeks, I've noticed that embedded maps make my browser immediately crash. I initially thought it was a Firefox problem, but I have been having a similar issue with Safari. This does NOT happen on my iPhone using the same two browsers. This also does not seem to effect Google Maps or embedded Google Maps, but embedded maps from other services. Anyway, I'm posting here because Firefox conveniently provides crash data, I'm not sure what else the cause could be and I'm hoping someone can help.

Two websites this has been consistently happening with are The Empire State Trail bike path (https://empiretrail.ny.gov/) and a NYC vaccine finder website (https://vaccinefinder.nyc.gov/). Firefox immediately crashes, though with the EST website it seems to be tied to the pathway of the trail being drawn (crashing after I've zoomed in a few times and the path has to regenerate). Safari doesn't totally crash, but forces a site reload and after it fails a second time says it can't display the site.

Any ideas what the issue could be? I'm on the latest version of Catalina (10.15.7), Firefox and Safari and seem to have all security updates for all.

Here's a link to the latest crash data: https://crash-stats.mozilla.org/report/index/1389c870-51cf-4790-b0a0-fd01f0211202

Asked by conrad 6 days ago

Last reply by FredMcD 45 minutes ago

Playing videos shows green horizontal stripes on overlay

Hello, I did some changes to the browser according to a privacy guide: https://restoreprivacy.com/firefox-privacy/ When I now watch a video, while the overlay is there, t… (read more)

Hello,

I did some changes to the browser according to a privacy guide: https://restoreprivacy.com/firefox-privacy/

When I now watch a video, while the overlay is there, the over a third of the video height is full of green horizontal stripes.

I can't figure out which change to the browser leads to this.

Do you have any idea?

Regards, Robert

Asked by Robert 3 hours ago

Last reply by Robert 1 hour ago

Adobe Stock bug

Adobe Stock doesn't work with Firefox any more? Filter panel doesn't appear as well as unable to click on profile picture to access account. Have to switch to Safari now … (read more)

Adobe Stock doesn't work with Firefox any more? Filter panel doesn't appear as well as unable to click on profile picture to access account. Have to switch to Safari now to use Adobe Stock.

Asked by glcordery 7 hours ago

Last reply by FredMcD 3 hours ago

New software update

I have just accepted latest software update and when I relaunched & restored my previous session it will not allow me to open any webpage when I click. Nor can I clos… (read more)

I have just accepted latest software update and when I relaunched & restored my previous session it will not allow me to open any webpage when I click. Nor can I close a page.

Any ideas?

ian

Asked by ianmcclean 5 hours ago

Last reply by FredMcD 4 hours ago

My Firefox browser crashes again and again

My Firefox browser crashes again and again whenever I open a game to play. I am playing EvoCreo Mod Apk, here I am confused that whether something is wrong with my game o… (read more)

My Firefox browser crashes again and again whenever I open a game to play. I am playing EvoCreo Mod Apk, here I am confused that whether something is wrong with my game or with the browser. But for me, I think there is some problem with the browser because I am playing this game for a long time and it didn't happen in the past.

Asked by BaughnAndrews641 5 hours ago

Last reply by FredMcD 4 hours ago

Google Images reverse search via drag and drop does not work

Hi. I use Google reverse image search pretty often. When I have to apply search to image saved to my local storage, I go to images.google.com, drag image file from my Win… (read more)

Hi. I use Google reverse image search pretty often. When I have to apply search to image saved to my local storage, I go to images.google.com, drag image file from my Windows 10 desktop and drop it onto the Google search field. Unfortunately, it stopped working reliably few months ago. Sometimes it works, but most of times not.

I'm sure it is a Firefox bug since I tried to disable all of my extensions, delete cookies and even made clean Firefox installation in Windows Sandbox. Results were always the same. In Microsoft Edge, everything works fine.

Could somebody fix that please? After YouTube's inability to remember my theme selection (I was used to bright theme, but I had to stick with default dark one), this is another annoying issue I have on Google sites.

Thanks.

Asked by andrewz1986 1 month ago

Last reply by andrewz1986 4 hours ago

"We’ve reduced CPU usage on macOS in Firefox" is false.

So obviously "We’ve reduced CPU usage on macOS in Firefox and WindowServer during event processing" is demonstrably false. I went to Headspace, streamed an audio in Safar… (read more)

So obviously "We’ve reduced CPU usage on macOS in Firefox and WindowServer during event processing" is demonstrably false.

I went to Headspace, streamed an audio in Safari, noted the %CPU in Activity barely budged more than 20%. Then streamed the same audio in Firefox 93, noted the %CPU rocketed up to 150% and the laptop got hot and the fan kicked into high gear. Then I updated Firefox, restarted computer fresh, streamed the same audio and.....surprise, surprise no fix, no change, %CPU rockets up like before.

Asked by MarkHHunt 23 hours ago

Last reply by Bithiah 5 hours ago

Regular Crashes Playing Wormax.io

Every time I play this online game at the site, Wormax.io, it will lag and/or crash the tab after a few minutes of playing. Occasionally, the site will take a very long t… (read more)

Every time I play this online game at the site, Wormax.io, it will lag and/or crash the tab after a few minutes of playing. Occasionally, the site will take a very long time to load.

Here's my crash report: bp-4fd287ff-c2e1-4168-8e9d-ac1950211202

Asked by Kevin Kehler 6 days ago

Last reply by Kevin Kehler 11 hours ago

I can't download anything on Firefox even after disabling all of my extentions. Troubleshoot mode works, but I don't know why.

As I described in my subject, I can't download ANYTHING through Firefox, unless it's in troubleshoot mode. I know that troubleshoot mode disables multiple things, includi… (read more)

As I described in my subject, I can't download ANYTHING through Firefox, unless it's in troubleshoot mode. I know that troubleshoot mode disables multiple things, including all of your themes and extensions and add-ons. For example, I can't open my own files in my AOL or Gmail email and download them. I also can't download things from my Google Drive. (Unless I'm in troubleshoot mode.)

However, thinking that it must be one of my add-ons, such as my adblock or any other one (and I mostly just have an adblock), I opened Firefox normally and completely disabled all of my add-ons, but that did not fix the problem.

I also tried downloading things while I had my Antivirus briefly paused, but that didn't work either.

The only time I can download things is in troubleshoot mode, and I don't know what's causing the problem.

Asked by jxinf 13 hours ago

Last reply by FredMcD 12 hours ago

  • Locked

Amazon prime videos

Amazon Prime videos won't play. Error message come up and says I need to upgrade to the newest firefox. I have the newest version 94. duplicate. https://support.mozilla.… (read more)

Amazon Prime videos won't play. Error message come up and says I need to upgrade to the newest firefox. I have the newest version 94.

duplicate. https://support.mozilla.org/en-US/questions/1360310

Asked by furybakerman 1 day ago

Last reply by FredMcD 1 day ago

Consistent "Trouble find that site" Errors on Windows 11

Recently I upgraded my Windows 10 to Windows 11 and since doing so, I've had consistent errors while browsing the web on Firefox. Most notably the "Humm. We're having tro… (read more)

Recently I upgraded my Windows 10 to Windows 11 and since doing so, I've had consistent errors while browsing the web on Firefox. Most notably the "Humm. We're having trouble finding that site." error message.

For example, when visiting, say Verizon.com, the tab will display the aforementioned error to which I press Try Again and the website loads correctly every-time. No hiccups on the refresh.

I've tried the following:

  1. I've performed a completely clean uninstall of Firefox and then reinstall
  2. Cleared all browser history/cache
  3. Removed all extensions
  4. Disabled IPv6, HTTPS Over DNS, No Proxy
  5. Ran through Firefox's troubleshooting
  6. Used Firefox Troubleshooting Mode in the Browser
  7. Tested that the problem does not happen while using Edge

I've never had a single problem on Windows 10 with Firefox. Curious if others are experiencing the same issues and if there are any fixes. Nothing else on the PC has changed.

  • Windows 11 21H2 2200.348
  • Network driver is the latest Win11 edition
  • Firefox 95

Asked by Justin 1 day ago

Last reply by jonzn4SUSE 14 hours ago

Firefox, Instacart, and SNAP - which is the weak link?

Very suddenly, I cannot buy groceries through Instacart with SNAP. Everyone wants me to use some other browser, but I really don't want to do that. I'm using macOS 10.15.… (read more)

Very suddenly, I cannot buy groceries through Instacart with SNAP. Everyone wants me to use some other browser, but I really don't want to do that.

I'm using macOS 10.15.7 (Catalina) and Firefox for Mac 94.0.2 .

Whenever I go through the regular checkout process, when I click on "Place Order," I get the attached error message.

I cannot tell you how many times I've readded that number; I can't have been wrong on all of them. Yes, there's enough money on the card. I've tried (suggestion of their "support theater" people) deleting the card, logging out of Instacart, quitting Firefox, restarting Firefox (which I did twice to be sure), and adding the EBT number back in.

I even tried my sister's number, to see if it would go through. Same result.

Once I saw a brief flash of something like "Connect to EBT" before getting the error message, but only once.

I have ordered groceries through Firefox for Mac with SNAP on this computer before. Both SNAP and Instacart deny responsibility and tell me to use Safari (which I loathe).

Does anyone have any ideas? If it works in Safari, what's different about Firefox that's stopping it?

Please, grocery delivery is not a luxury for my sister and me. We literally (I was a copyeditor, so I do mean literally) cannot get to the store ourselves. I absolutely must be able to place SNAP orders via Instacart.

Thank you.

Asked by khindall 2 days ago

Last reply by cor-el 14 hours ago

Firefox 93: I can't even type!

Ever since I updated, typing has become incredibly challenging... There's big delays in the words showing up, letters come out in the wrong places, & it doesn't impro… (read more)

Ever since I updated, typing has become incredibly challenging... There's big delays in the words showing up, letters come out in the wrong places, & it doesn't improve even when I clear cache, clear memory, & refresh pages. I don't know what else to do. Should I delete and re-install Firefox, or replace this with the previous version?

Asked by StevenCee 1 month ago

Last reply by FredMcD 21 hours ago

Can't stream from Zoom to Facebook

I can't stream a meeting to Facebook live anymore. I get until the "Connect with Facebook" step, but no further. With Mozilla the page simply refreshes after the step "Co… (read more)

I can't stream a meeting to Facebook live anymore. I get until the "Connect with Facebook" step, but no further. With Mozilla the page simply refreshes after the step "Connect to Facebook" and nothing happens.

Asked by amalija 1 day ago

download failed

Just installed Win 11 on a new SSD an dam having trouble downloading files. Some come down ok and others not. The attachment shows shows 2 Logitech files. I can download … (read more)

Just installed Win 11 on a new SSD an dam having trouble downloading files. Some come down ok and others not. The attachment shows shows 2 Logitech files. I can download them with Chrome

Asked by keithinoz1 2 days ago

Last reply by keithinoz1 1 day ago