Firefox Support Forum

Hey, so, I've seen this question a couple times when I searched, but (a) there didn't seem to be any solution and (b) they were all regarding Macs and I'm on Windows 11 v 23H2. I keep getting bubbles saying that Firefox wasn't able to check for updates- not that it couldn't download or install updates, but it couldn't search for one. I also did the "about Firefox" thing and it gives me the same message. Both of these have been going on for a couple days and I have attempted restarting Firefox multiple times and did a manual update [125.0.1 (64-bit)] just in case there was a problem there. Now, I've tried the tips from the other threads (turning off the proxy, checking any anti-update policies, and checking the add.update.url in the config settings) with no luck. So in an effort to either bump the question or get any Windows oriented answers... Thanks muchly

So I just picked up a new laptop (ASUS Vivobook 16x), and everything is fresh on it. Additionally, this only affects some video content in Firefox, with Edge browser unaffected. In brief, what is happening is that within a couple hours of having the browser open, certain video content stops working, specifically Twitter/X videos just spin, YouTube previews stop working, and videos continually load. Netflix videos continue to work, but hover previews stop functioning. I even check the 'Stats for Nerds' on YT and it shows 0 KB network activity in Firefox.

I've tried every basic action I can think of:

• Turning off extensions (only use Ublock and Bitwarden)
• Browser Refresh (x3)
• Reverting from 120.1 to 120.0, and now 199.0.1
• Clearing the browser cache
• Reinstalling NVidia and Intel Drivers
• Running in Safe Mode

Only by doing a refresh or completely closing/opening the app gets videos to function again. This doesn't affect the old laptop or my desktop, which makes me think it's a rogue driver--but then why would Edge function without error over the same period of time?

Are there any settings to play with in the browser that can help diagnose?

I am having a significant issue with firefox draining my battery. I used chrome up until the new year and then switched over to firefox from chrome. Overall I love firefox so much more. The format is way more pleasing. I love how it easily signs me back into everything, BUT IT DRAINS MY COMPUTER SO MUCH. Like i used to have an 8hour + battery span my laptop neverrr died. Now I get through MAX 2 hours of full use before needing to charge, and maybe 4 hours just having it at school but not using it.

I thought my dell suddenly started crashing, ran all these tests, and then I realized the only change was that I had started using Firefox... So sad I think I am going to have to leave it.

I read a lot of articles and did everything suggested. my graphics is webreader , i turned on all the suggested features, i have 2 extensions , the only thing I could maybe think of was that I use an animated theme so maybe that was killing the battery, but like if I can't use my theme than whats the point.

Hi!

I get repeated messages that I use an old version despite having downloaded the most recent version. When i try to start Firefox it won't start, I only get a message and the precise wording of the message is" You've launched an older version of Firefox Using an older version of Firefox can corrupt bookmarks and browsing history already saved to an existing Firefox profile. To protect your information, create a new profile for this installation of Firefox." Then I get two choices, either "Exit" or "Create New Profile". If I choose the first, I exit. If I choose the latter and create a new profile then I loose my bookmarks and browsing history. Appreciate any solution you might have

Firefox uses too much memory, sometimes 20GB on a 32GB Windows machine. It's usually one or two threads which are hogging incredible amounts of memory. This time I had about 30 tabs open.

Today I tried Firefox about:memory "Minimize Memory Usage" several times, and it was largely ineffective.

I did a "create memory dump file" of one 5+GB bloated thread using task manager, but can't find a way to upload the compressed archive with this report for analysis. Finding a way to report this issue was quite a challenge. It seems most help avenues are now missing/moved, and other reports of this type of issue are "Archived".

I tried killing the 2 bloated Firefox threads and checked for tabs which might be missing or malfunctioning. Everything continued to run normally while more than 10GB of memory was returned to system use. Leaving these bloated threads overnight doesn't improve anything, in fact I can often get up and find my machine is completely out of memory because Firefox consumed it all. My smallest machines have 16GB RAM.

These memory issues aren't new. I've been reporting them off and on for more than a decade. They get better for a few months after reporting, then they get bad again in a few more months. The battle to get memory leaks fixed is continuous while Firefox springs more leaks.

I'd like to give you the memory image I generated so you'll at least have some real data to look at and analyze for this report.

The attached task manager snapshot image is a very minor example of this issue. The numbers keep increasing like there are one or more large memory leaks.

Why can't Firefox copy text to the clipboard anymore? It won't copy text from a web page, from a URL, or even from about:support "Copy text to clipboard"!!! I'm using version 1.22 64 bit on windows 11. I've reinstalled Firefox but it doesn't make a difference. I've tried "Troubleshoot Mode" and it's still broken!!!

I can paste into Firefox but something has broken copy!

I recently purchased a new Mac Book Pro. After migrating my data from my old one I noticed that when using Firefox my Facebook account was not working properly. I no longer could access my own page or the pages of friends. However, I could access some group accounts I'm associated with. On Safari, everything works fine. I suspect something must have been compromised during the data migration.

I deleted the Firefox app from my new computer and then reinstalled it but to no avail. When I'm in Facebook and try to access my page I get an error message. My OS system to up to date and apparently my Firefox is up to date as well. Any suggestions? Thanks!

When I try to watch a movie (on website flixhq.to) it gives me error code 232011 and then i change the server my subtitles don't work. I tried different websites but the same thing happens. I've done all the troubleshoot methods possible. I only have this problem on my laptop, when i use this website on my phone it works properly. I've never had a problem with this website before ,this all started beginning of this month. Someone please help me fix this!

while using the site https://animesuge.to/home and using any server other than filemoon, the audio will either play for split second and then mute, or it wont play at all. The video itself plays fine. i tried it using other browsers and it works fine, it only happens while using firefox. i tried turning off all extensions and running in troubleshoot mode but neither of these helped.

I have contacted Traveler's Insurance Tech Help and they said the problem of looping back on the signin page happened with the latest update from FireFox.

They informed me that they have been trying to find the problem BUT it would seem that they would contact FireFox RATHER than suggesting that EDGE, GOOGLE or other browsers be used.

I can signin on EDGE, however I prefer to FireFox...

Here's hoping you can find the solution....

Let me know if you need me to help....

Firefox displays weird characters in text when some pages are loaded. This appears to happen with Helvetica font and maybe some others. The problem seems to go away when firefox is launched in safe mode, and does not occur in other browsers. After a little digging I found when I turn hardware acceleration off the problem seems to fix itself. I'd rather not operate firefox with this option off, and I have a relatively new mac so this shouldn't be an issue. Is there a better way to solve this problem? Attached are pictures of the issue when hardware acceleration is on. As you can see, there are weird characters that display on the right.

The "Layout.css.page-size.enabled" configuration parameter = False ,worked effectively in previous versions, but after updating to Firefox 119.0, it no longer works whether I set it to True or False.

Orientation option is missing when I try to print documents from a website. The Firefox Print Preview window, which usually allows orientation choices for printing, is now not available.

Please advise. Thanks!

Hello So to make long story short, since last 3 updates to Firefox i cant log in to my online bak account ,and yeah i can log to it on Chrome, windows shit show browser... so well .. can You fix it ? Or shall i just switch browser ? As everything have been working fine before, and i have been happy using You www browser till now...acctualy till i install Firefox update :P

Please save me advices like : - did you try reset you PC ? - did you delete you cookies ? - did you reinstall you windows 7/10/11 - did you clean you keyboard - what's it's you PC hardware condition ? - did You take shower today ? - did you check what's You gender ? - did you reinstall Firefox ?

Please answer me , or be gone

Thank You

.....

My desktop is interrupted by Foxfire pop ups from an on line employment service. I want to uninstall their messages/ads, but can't even find the Foxfire menu page. I am not computer literate and am unable to follow instructions that don't seem to work! Please do not write in tech talk!

Whenever I open the find bar while deleting the phrases and words, it shows the one word highlighted or its phrase highlighted on the find bar whenever I reopen after deleting the phrases and words. I need help for this ?

Hi, I've installed you browser on different devices (Mac and Windows PC). After last upgrade I've a lot of problem. Firefox doesn't work anymore. It crash at the start stopping itself without charging any internet pages. I think the problem was in your last upgrade file, because I ve the same issue both with windows and Mac platform...please help me.

Thank a lot.

I have used Firefox since forever, was a Netscape user in the past

But for about 3 months Firefox simply is no good anymore\

It is more and more sites I can not access with Firefox and have to use Edge instead.

Last example, just now

https://www.cibc.com/en/journeys/new-to-canada.html

See screens attached

This is just one example, many other sites simply do not open, or open properly, in Firefox

WHAT IS HAPPENING?

Thank you