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  • Archived

Pop-Up/Auto File Download Issue

As of the latest update 96.0.3 (64-bit), our entire team has been experiencing an issue where when we access our client's portals, a file that is stored and accessible fo… (read more)

As of the latest update 96.0.3 (64-bit), our entire team has been experiencing an issue where when we access our client's portals, a file that is stored and accessible for download automatically pop-ups to be opened/saved. This happens throughout the portal as we navigate to other pages as well. It is a PDF file and this occurs on any of our client portals. We are not sure what is triggering the pop-up to download/save the file without actually clicking on the link where the file exists. Any help is appreciated.

Asked by cbzz87 2 years ago

Last reply by cbzz87 1 year ago

  • Solved
  • Archived

Firefox fails to download any file, download immediately fails.

Hello Whenever I start a download, it immediately crashes, no matter what you do all downloads fail. Tried solutions that didn't work: refresh ff, delete profiles, … (read more)

Hello Whenever I start a download, it immediately crashes, no matter what you do all downloads fail. Tried solutions that didn't work:

  • refresh ff,
  • delete profiles,
  • uninstall + reinstall.

Asked by JFM02FFP2NR 2 years ago

Answered by JFM02FFP2NR 2 years ago

  • Archived

Print webpage enlarges 4x

When I try to print a webpage using Firefox, the page enlarges 4x and therefore I only get 1/4 of the webpage on an 8.5 x 11 sheet. If I change my browser to Chrome or I… (read more)

  • When I try to print a webpage using Firefox, the page enlarges 4x and therefore I only get 1/4 of the webpage on an 8.5 x 11 sheet. If I change my browser to Chrome or IE, it prints correctly. If I scroll to the bottom of the Firefox Print Dialog window and select "Print using system dialog" it also works correctly.
  • I have the zoom set to 100 and the Print Dialog paper size set to Letter, It is set to print to page width, I tried it with Scale 100 but it didn't help. I also went to about: config and checked that the paper size and scaling were set to 1.
  • The the picture of the Print Preview looks exactly like should be when printed, but when it is sent to the Lexmark S505 printer the size is too large.
Since I print 50-100 individual webpages a week, I cannot use Firefox if this can't be corrected.

Thanks, Randall Win7 Pro

Asked by ZZZRSC 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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  • Archived

Tabs Not Reopening

On Startup: - "Open previous windows and tabs." Yes, I have this checked, but it ain't actually doing it. What's the solution? True or False? If this box is checked I c… (read more)

On Startup: - "Open previous windows and tabs." Yes, I have this checked, but it ain't actually doing it. What's the solution?

True or False? If this box is checked I can quit Firefox altogether which tabs still open, and those same tabs will automatically load again upon reopening Firefox.

(Upon writing back, please refrain from thanking me for anything.)


Asked by meowface.sam.ux 2 years ago

Last reply by Chris Ilias 1 year ago

  • Archived

Firefox crashes on minimise

Every time I minimise Firefox it crashes. I have refreshed my profile, but the problem still occurs. I use only 2 addons: Bitwarden & ublock Origin. Crash reports fr… (read more)

Every time I minimise Firefox it crashes. I have refreshed my profile, but the problem still occurs. I use only 2 addons: Bitwarden & ublock Origin.

Crash reports from the last 2 days: bp-98d3157e-0d06-4c6d-a528-a72b60220222 bp-5560a650-95fe-4de2-b269-401250220222 bp-ae8b7f88-ca8c-47c5-9aa1-7ab4d0220222 bp-d8b18404-6d79-47bb-b1d9-902820220222 bp-6ee7dea1-790d-458b-ad77-4b22f0220222 bp-810a8cd8-5789-43fc-81cc-a49bf0220222 bp-08d6c151-2be1-4637-b4b9-840dd0220222 bp-ae63c834-c40e-4693-8853-64f3a0220222 bp-36a117e4-1d0a-48cc-94b1-beca10220222 bp-59ce1ed8-2716-4cf8-94af-37c020220222 bp-a3354d24-6248-438a-8281-fa6380220221 bp-0ca9145a-d112-4992-be0c-511ef0220221 bp-3577adb7-9264-430b-9dce-e3a3c0220221 bp-42bc801c-c2e9-4e0c-bc84-3acec0220221 bp-39f6e893-e2eb-4f32-855c-5bffc0220221 bp-a3aafa6a-cf1a-49ca-96d7-2101e0220221 bp-dadd9493-185c-43c9-9036-f82370220221 bp-a9b6308d-5619-4d21-a14b-d2f7b0220221 bp-05ba5308-8183-4d18-ab6e-a7cda0220221 bp-90ae2fa0-3d25-4e0e-a0f0-af1110220221 bp-9abe3f2f-995e-4532-b4f2-c0c8b0220221 bp-64fa6895-3af7-4092-be1b-5cf8b0220221 bp-0a82300a-07e1-4a82-8757-911080220221 bp-3abceff7-e49d-4f1c-8dbc-bdf840220221 bp-d116cc7a-9ab4-487f-a9d4-10ca40220221 bp-07594ef9-d0b8-4fc3-a187-496330220221 bp-d832680f-0e5d-4c74-b887-feb340220221 bp-7908cbaf-8af8-4e9b-9abe-8b4de0220221 bp-c4e3710b-2486-47bb-8260-f162d0220221 bp-1eb5ddfc-e033-4d50-8e5a-bfe0f0220221 bp-0a68d255-f812-4274-97a3-406020220221 bp-871bb105-e9bc-4ec8-b3c5-853580220221 bp-152ce90c-a1db-44ea-abd2-b97a80220221 bp-41c12b6d-b537-476a-a7b6-fb36c0220221 bp-463689e1-1efa-4c0a-9362-5f9760220221

Asked by adam115 2 years ago

Last reply by adam115 2 years ago

  • Archived

Firefox Portable crashes repeatedly

I use Firefox Portable and it still crashes for months when he gets up in memory usage. My HDD is irrelevant cause I updated from 4Gb to 8Gb RAM memory, it doesn't reach … (read more)

I use Firefox Portable and it still crashes for months when he gets up in memory usage. My HDD is irrelevant cause I updated from 4Gb to 8Gb RAM memory, it doesn't reach its limits but it still crashes and this goes for months... Please assist cause this is frustrated. My last two report I submitted today are those ones:

Report ID

bp-661a0d81-0275-4675-aefb-000470220221 2/21/2022, 2:14 PM bp-c0e8320d-1614-4106-8b0a-83f100220221 2/21/2022, 2:14 PM

Asked by Almuric 2 years ago

Last reply by cor-el 1 year ago

  • Archived

One site (with password protection) suddenly no longer loads (after Update from 97.0 to 97.0.1)

- The requested page is an internal web application with password protection - This page worked well until the update to Version 97.0.1 - The fixes named in the change lo… (read more)

- The requested page is an internal web application with password protection - This page worked well until the update to Version 97.0.1 - The fixes named in the change log of Version 97.0.1 do not give a hint (maybe "Works around problems with WebRoot SecureAnywhere antivirus rendering Firefox unusable in some situations (bug 1752466)"???) - After entering the login credentials the login appears again and again (the password is correct!) - After cancelling the password dialog the site only shows fragments of the page - But: The same web application on another server still works as expected (also internal, having the same password protection)

There seems to be a problem with authentication. But I just cannot identify what has changed in Version 97.0.1 causing these problems...

Btw: On Chrome Edge everything is fine, no problems.

Has anyone an idea?

Asked by feenstaub 2 years ago

Last reply by feenstaub 2 years ago

  • Archived

Getting "Your browser is a bit unusual" all of a sudden from my GoDaddy account

Hello, Was working just fine, then cleared cookies and cache and now when I try to log onto my GoDaddy site, I get the message, "Your browser is a bit unusual. Try allowi… (read more)

Hello, Was working just fine, then cleared cookies and cache and now when I try to log onto my GoDaddy site, I get the message, "Your browser is a bit unusual. Try allowing pop-up, adding Java script. How do I fix this and what could have happened? Thx

Asked by lisarcrum 2 years ago

Last reply by cor-el 1 year ago

  • Archived

After restarting on 97.0.1, pages and plugins not loading

Rebooted my PC. When it restarted, Firefox had reset all of the settings and disconnected from Sync (though my account was still signed in). Bookmarks, history, etc were… (read more)

Rebooted my PC.

When it restarted, Firefox had reset all of the settings and disconnected from Sync (though my account was still signed in). Bookmarks, history, etc were retained. This can happen with updates, and I understand.

No websites outside of Mozilla.org domains are loading. My VPN is not enabled, and other browsers load perfectly fine. I'm not using a proxy.

Plugins seem to not be functioning. On the toolbar, only a couple show up. The rest are blank icons, and can not be interacted with (either nothing happens, or a shadow of an empty menu appears).

Going to fully reinstall, because... why not, at this point, but this is not a good issue.

Asked by Brian Garcia 2 years ago

Last reply by Brian Garcia 1 year ago

  • Archived

Why does cert9.db continually get corrupted?

Hi, Almost daily, I have to delete cert9.db and restart Firefox, otherwise I can't access some websites, or even web interfaces of local devices on our LAN. security.en… (read more)

Hi,

Almost daily, I have to delete cert9.db and restart Firefox, otherwise I can't access some websites, or even web interfaces of local devices on our LAN.

security.enterprise_roots.enabled is greyed out, so I can't change that but it is set to "true", which I believe means that it should be using Windows Cert store and not cert9.db. Yet still, deleting cert9.db is the solution to my issues.

Can anyone advise on what I can do for a more permanent fix?

Thanks,

M

Asked by M 2 years ago

Last reply by M 1 year ago

  • Solved
  • Archived

Squareup login fields not appearing in Firefox

When I go to https://squareup.com/login the entry fields do not appear in Firefox. It's impossible for me to access my Square account through Firefox currently, which I u… (read more)

When I go to https://squareup.com/login the entry fields do not appear in Firefox. It's impossible for me to access my Square account through Firefox currently, which I use for client invoicing. I have no trouble logging in through Chrome. Screenshot attached.

I have Privacy Badger and AdBlock installed for both browsers. I tried disabling them for Firefox just to see if that was the issue, but it made no difference. I am using an iMac running macOS Catalina version 10.15.7. My Firefox Browser is version 97.0.1, and currently shows that it's up to date. My Chrome browser is version 98.0.4758.109, also up to date.

Asked by HLBirdsong 2 years ago

Answered by Chris Ilias 1 year ago

  • Archived

Firefox starts up slow after a crash

I've noticed that firefox starts up very slow after a crash. I tried a few things like disabling restore tabs and disabling session restore after a crash, still no luck … (read more)

I've noticed that firefox starts up very slow after a crash.

I tried a few things like disabling restore tabs and disabling session restore after a crash, still no luck

Anything else I can try? Does this need to be fixed in Firefox? Let me know.

And just in case it helps, my Firefox crashes when I try to share the entire screen on Google Meet

Asked by mahadevan.k 2 years ago

Last reply by mahadevan.k 1 year ago

  • Archived

Lost Passwords...again!

This is the third time I've lost all my passwords (and logins) since the beginning of the year. I had over 200 when I lost it the first time. I've entered over 75 since… (read more)

This is the third time I've lost all my passwords (and logins) since the beginning of the year. I had over 200 when I lost it the first time. I've entered over 75 since then and today I just lost those. Fortunately, I had a backup of my profile. The old "key4.db" and "logins.json" files I had didn't work, although they have a significant size. In fact, looking at the "logins.json" using VS Code I see the logins are there but they don't display in the "Settings > Privacy & Security". How can I get access to them when this happens again. I was able to restore the profile from several days ago so I'm not completely in trouble.  :-)

Asked by Bill 2 years ago

Last reply by MaxLen 1 year ago

  • Archived

can't access my email when using firefox

For a while now I am no longer able to access my Xfinity mailbox when using firefox ... keep getting the message "connection timed out". Gives the option of reloading pag… (read more)

For a while now I am no longer able to access my Xfinity mailbox when using firefox ... keep getting the message "connection timed out". Gives the option of reloading page, which does not help.

Asked by mendoalleycat 2 years ago

Last reply by jonzn4SUSE 2 years ago

  • Archived

Firefox crashing all the time

Why is your browser Firefox crashing all the time? And in earlier versions of the browser this was not observed. How can you go back to an earlier working version of your… (read more)

Why is your browser Firefox crashing all the time? And in earlier versions of the browser this was not observed. How can you go back to an earlier working version of your program?

Asked by shakyuron 2 years ago

Last reply by Paul 2 years ago

  • Archived

Firefox 97 crashing upon browsing animated CSS effects blog

Visit the blog alvarotrigo.com/blog/animated-backgrounds-css/ Scroll down the page until you find the title "Snowfall Effect Animated Background (CSS only)" The win… (read more)

  1. Visit the blog alvarotrigo.com/blog/animated-backgrounds-css/
  2. Scroll down the page until you find the title "Snowfall Effect Animated Background (CSS only)"

The window will flicker and Firefox becomes unresponsive until it just exits and with no Mozilla Crash Reporter window appearance.

  • The crash happens upon a new default Firefox 97.0.1 profile on Windows 11.
  • It do not occure in Firefox 98.0b9.
  • The CSS Snowfall Effect is likely unrelated, visiting its CodePen directly do not trigger the crash: codepen.io/alvarotrigo/pen/YzxJpoE

Asked by Harald 2 years ago

Last reply by Harald 2 years ago

  • Archived

UNABLE TO CONNECT WITH MOZILLA FIREFOX BUT CAN WITH MICROSOFT EDGE

Hello! I need help getting connection back with Mozilla Firefox! Every time I type in a website following the Firefox title page the following message below appears when … (read more)

Hello! I need help getting connection back with Mozilla Firefox! Every time I type in a website following the Firefox title page the following message below appears when typing a different website in the browser. When I use Microsoft Edge it works fine! Please help me correct this issue and thanks in advance!

Unable to connect

An error occurred during a connection to www.youtube.com.

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

Asked by jjtucker1977 2 years ago

Last reply by Amelia 1 year ago

  • Archived

new print system dialog excessively slow

Since the new Firefox browser print system dialog was introduced, replacing the system print dialog panel, the process takes an excessive amount of time to process a prin… (read more)

Since the new Firefox browser print system dialog was introduced, replacing the system print dialog panel, the process takes an excessive amount of time to process a print to a device or other interface (especially Preview), compared to the previous version as well as when compared to other browsers, like Safari.

By excessive, I mean 10-30 seconds for anything in the browser; where previously the request was completed in 1-2 seconds.

OS: macOS Sierra (10.12.6) FF: 97.0.1

Asked by steve 1 year ago

Last reply by john.r.mcclelland 1 year ago