Firefox Support Forum

When downloading any file in Firefox (the picture is an example), the "Firefox" option will be added in the right-click open-with in Windows Explorer. This does not happen in other browsers. And this item is added without permission, it is a bad behavior.

在Firefox中下载任意文件（图中为一个例子），在Windows 资源管理器右键打开方式中都会被添加“Firefox”选项，这不会发生在其他浏览器上，而且一个浏览器未经允许添加一个打开方式是不好的行为。

Hi,

My Firefox keeps crashing every time I copy and past something from Excel and try to go to Firefox, it immediately goes gray and the only option that works is restarting it and waiting does nothing (which means I constantly relog back into to all of my accounts that I am using for job searches). It has been many weeks since this started happening and auto updates have not corrected anything. I've submitted the crash reports just now. Let me know what can fix this. Thanks!

Whenever I try to watch a video or stream (any site) I can watch the video just fine as long as the audio is muted. However, when I unmute the idea, the video pretty much stops (can stutter a little bit) and the audio plays a roughly 5 second loop of when it was unmuted. This happens on all sites, all formats of videos.

I'm using Windows 7 and have been migrated to the esr updates for Firefox. I think this problem started cropping up just before going to the esr versions, but not sure. Firefox will a) randomly hang and do nothing for 5-10 minutes and then pick up fine b) tends to hang a lot when signing into websites like banks, etc, doing the same thing as (a). I've updated FF several times since then, but same problem. I did try to do 1 fix which suggested creating a new "places" database, but that did not solve the problem. Not sure where to go from here as nothing has changed on my computer since the problem started - no new software, etc.

Hi, I am running Windows 10 on PC and my Firefox browser keeps crashing for no apparent reason. I only had a translate extension but since turning that off it still does it. Yesterday (02/10/2023 - 23:45) I got an error pop up "minidump-analyser.exe - Application Error. The exception Breakpoint. A breakpoint has been reached. (0x80000003) occured in the application at location 0x00007FFE7200276E. Click OK to terminate this program." Today (03/10/2023 16:06) after less than an hour from switch on I got another error pop up "SwUSB.exe - System Error. A new guard page for the stack cannot be created." I thought I was reasonably tech savvy but I'm am baffled by this. Please can anyone help?

Last 5 recorded submitted crash reports

bp-25f7aec5-3b9f-45c1-962f-34e4e0231003 03/10/2023, 16:09 View bp-cd716a48-3706-4132-85c3-e4eeb0230927 27/09/2023, 21:52 View bp-700ea006-cc68-4a96-9c78-1a41c0230816 16/08/2023, 21:01 View bp-9b8c4b3b-1823-49b8-841d-feb920230503 03/05/2023, 21:50 View bp-cee3ce7f-3ee9-408a-848f-0a2df0230307 07/03/2023, 21:03 View

Firefox is leaving behind a small window/artifact that cannot be closed through task manager. You can move any other application such at outlook or even a chrome browser to hide the window, but it will stay on top of any Firefox window that is placed on that monitor. I have disabled and enabled use of GPU, and ran a refresh from the troubleshooting section. He is running Inspiron 15 3511 windows 10. Any other ideas out there? See attached picture.

Hi, I have used multi account containers for quite some time and they've worked great but yesterday when I clicked into them all my created containers had disappeared and it reverted back to the 4 default ones.

I re-created one of them but after logging on today that has disappeared and it's back to the 4 default.

Will there be any way to get my created ones back? Why did they reset again? Is there a way to stop this happening or at least back them up?

Thanks!

Hello !! I notices a strange behavior of Firefox in my notification area of MacBook Air M1 running on macOS Sonoma 14.0. Many times when I am using firefox or minimizing it, it is showing "Firefox is capturing your screen" that can also be seen in attached image. I am not using any type of screen recording or screenshot too in any way neither having any plugin or 3rd party integration in browser nor any proxies. Sometime it also using the Mic and giving symbol of Mic use for few seconds. What's happening ? Can you please look into it.

Hello,

Amazon Prime no longer saves my place in TV series I'm watching. If I was 15 minutes in on episode 9 of something, when I came back it would still be in the same place, even months later. Now it doesn't do that anymore, even if I come back a few minutes later.

Amazon says Amazon Prime does not work very well on Firefox, and my issue does work fine on the other browsers, but I don't want to use them if I can avoid it. Firefox works fine for Hulu and Netflix and the others. I don't have any other issues with Firefox other than this one.

Does anyone know anything about this and possibly how to make it work like it used to?

Thank you.

Firefox v. 118.0.1 64 bit Windows 11 Pro

yesterday, when i logged into my icloud.com to use my email, my screen became dominated by a thing that said something about protecting my privacy or email or what ever. there were two options, and I tried both of them, but that was all it would do. I never was able to get rid of that screen or use my email. I consequently logged into google chrome and then had no trouble at all with my icloud.com account.

The newest version reloads and resets nearly every time computer restarts over the past couple weeks. Same thing today, however, now I cannot load anything. I can get to settings, etc but it will not load websites - no error code, just keeps "thinking"

I am able to use Chrome, so it is not an internet/router issue.

We are having issues with the new updates 118.0.0 and 118.0.1 on Windows 10.

We believe the advanced tracking protection is blocking some of the resources from loading in our application Banner who is provided by Ellucian. We have used a group policy to block Firefox from updating until we are able to resolve this issue.

We attempted to add the Enhanced Tracking Protection exception list but that did not work.

Are you able to provide us with a group policy that we can turn off advanced tracking protection for that one site?

Or are you able to provide us with some assistance with the next steps?

Hello!

I'm curious if there was a recent change in Firefox for macOS that started marking items copied from private windows as "concealed"?

I've been using Firefox for quite some time and last week started noticing that my clipboard history app, Alfred, was no longer storing anything I copied out of private windows.

Initially I reached out to Alfred and they suggested this was on Firefox's end:

Upon further investigation, I can see that Firefox intentionally marks its clipboard data as Concealed in order to protect searches done in a private window.

If this is true, can I turn this off somehow? It really breaks my workflow and am unfortunately stuck using Chrome at the moment.

Thanks!

I am having the same issue as in these questions/bugreports, but with version 102.15.1 https://support.mozilla.org/en-US/questions/1285436 https://support.mozilla.org/en-US/questions/1278453 https://bugzilla.mozilla.org/show_bug.cgi?id=1638675

I tried to downgrade to 82.0.3 (this version is mentioned in bug report 1638675) and it works well.

I am using the following webpages with animation for the performance test: 1) http://www.java2s.com/example/javascript-book/testing-browser-animation-performance.html 2) http://www.java2s.com/example/javascript-book/testing-browser-animation-performance-demo-d2dff.htm

Here is what I know so far... - '--safe-mode' or 'layers.gpu-process.enabled' do not make any difference; - the second webpage gives better performance (comparable to 82.0.3), so the issue can be related to the text+animation combination; - even if I scroll the first webpage to move the animation out of view, the performance is still bad; - looks like it depends on window size (1st webpage)

Good afternoon. For the last day or so my Firefox has been running slower than normal. It takes longer to load my home page than normal, for one example. Actually it takes a little longer than it had to load most web pages. I tried opening the same pages on Edge to make sure it is not just an internet issue and Edge works fine.

I am also having an issue with settings. When I open settings, privacy, and navigate to saved logins before when the list would automatically populate it now takes almost 12 seconds to load all my logins.

I did try to run the browser in troubleshoot mode and the behavior did not change.

I am running Firefox 118.0.1. Any help would be appreciated. Thanks in advance.

Ever since FireFox updated to the latest version I'm constantly having Tabs crash within Firefox. The following message comes up: GAH. Your tab just crashed..

bp-99cb0647-4176-4710-b2c8-8a9e50231001 10/1/2023 1:01 PM bp-1da1989d-2091-432e-bfb7-8970c0231001 10/1/2023 1:01 PM bp-2cde79d9-a1de-4765-bd52-82dd10231001 10/1/2023 1:01 PM bp-9ad00c91-a977-4b4f-96a5-f1c2f0231001 10/1/2023 1:01 PM bp-41f094be-b1b5-4505-a6a2-097050231001 10/1/2023 1:01 PM bp-67a0c441-baad-412f-af7c-aeb9d0231001 10/1/2023 1:01 PM bp-5c33e37f-a7d4-4710-9918-c3a740231001 10/1/2023 1:01 PM

(moved the crash reports out of the Troubleshooting Information - c)

right click menu copy not clickable,cant copy but when I hit ctrl + c and copy something first then i can copy within the right menu fine with the same site, and no this is not a site issue chromium works just fine.

When I open a website where there is a document upload feature and I want to upload a document but when I click the button to upload a document Firefox can't respond, I've tried several methods such as deleting cache, even reinstalling but I still encounter this problem.

I can't add images to this report because of this problem

Thank you