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  • Solved

Firefox crashes on startup, even in troubleshoot

Hi, Firefox suddenly started crashing today. I can't load any tabs, or if I can manage to load one or two it usually crashes very soon after. I tried using troubleshoot m… (read more)

Hi, Firefox suddenly started crashing today. I can't load any tabs, or if I can manage to load one or two it usually crashes very soon after. I tried using troubleshoot mode, which didn't solve the problem. I also tried a clean install, which didn't fix it either. I haven't installed any new extensions or applications on my PC. Here is the latest Crash ID: bp-b7811dc4-26c3-41ab-811b-252bc0220113. Thanks!

Asked by Kristen 1 week ago

Answered by Kristen 1 week ago

  • Solved

Pages won't load on laptop even after refresh and uninstall, can't use troubleshoot mode

While using Firefox my web pages suddenly stopped loading. Checked my wifi, it's all good. I rebooted my computer, still they won't load. Ran a malware scan, pc is clean.… (read more)

While using Firefox my web pages suddenly stopped loading. Checked my wifi, it's all good. I rebooted my computer, still they won't load. Ran a malware scan, pc is clean. Checked other apps that use internet, they all work. Tried to open Firefox in troubleshoot mode since I figure it's probably an add on. When I hit the restart button, instead of confirming I want to use troubleshoot mode, nothing happens. Go to uninstall it, they ask if I want to refresh instead so I say yes. Browser refresh works for about 30 seconds and then stops loading the pages again. This time I completely uninstall and reinstall it, same thing, works a few seconds and then breaks again. If anyone has more solutions I can try, I'd be very grateful. Thanks in advance.

Asked by bethanie_lane 1 week ago

Answered by bethanie_lane 1 week ago

  • Solved

Firefox crashed. Now does not load websites, other browsers do

Mac OS 11.2.3 Tried every tip in the troubleshooting guide. Firefox still does not work. Downloaded and installed version 96 but "Update History" only shows up to 95. … (read more)

Mac OS 11.2.3 Tried every tip in the troubleshooting guide. Firefox still does not work. Downloaded and installed version 96 but "Update History" only shows up to 95. Thanks for any help.

Asked by asherbrauner 1 week ago

Answered by Seburo 1 week ago

  • Solved

Firefox crashes after update to version 96

Hi. I just updated my firefox to version 96. After starting it, none of the tabs is loading, regardless of the url. No problems with Chrome or other programs. After a fe… (read more)

Hi.

I just updated my firefox to version 96. After starting it, none of the tabs is loading, regardless of the url. No problems with Chrome or other programs. After a few minutes I just get the error message telling me that firefox has crashed. I restarted Windows (10, 64 bit, updated yesterday) twice, checked my firewall, reinstalled firefox. None of it worked. :-(

It would be great, if you can offer me some help. Greetings Chris

Asked by chris.303 1 week ago

Answered by soren1915 1 week ago

  • Solved

Firefox is suddenly not loading any website. No error message displayed, only spinning wheel endlessly displaying in tab

I tried to disable javascript, delete pref.js file, resinstall firefox but without success. Even the new reinstalled version crash everytime I try to close it. This seems… (read more)

I tried to disable javascript, delete pref.js file, resinstall firefox but without success.

Even the new reinstalled version crash everytime I try to close it.

This seems to have happened when I was trying to complete an order on a website...

So strange.

Asked by Jean-Christophe Liechti 1 week ago

Answered by unkn_2000 1 week ago

  • Solved

Mozilla is not loading pages nor showing error messages when doing so

Good morning, I was working this morning on the browser when suddenly the webpage I was in showed a connectivity error. When I tried reloading the page it did not load a… (read more)

Good morning, I was working this morning on the browser when suddenly the webpage I was in showed a connectivity error. When I tried reloading the page it did not load at all. I have tried with many other websites and none of them loads. I have tried waiting to see whether an error appeared, but nothing. Whenever I try to close the browser after a while (approximately a minute) it shows an error message that the process has crashed. I have already sent the report a couple of times before quitting the process from within the error message.

I run a Dual Boot system of Windows 10/Ubuntu 20.04 I am only experiencing the problem with firefox in Ubuntu and other browsers work correctly on the system. I have re-installed firefox with "sudo apt remove firefox" and "sudo apt install firefox" and nothing changed. I have also updated to the latest version, tried disabling all the add-ons and switching the connection to "no-proxy" as suggested in the support webpage. I don't really know what else to try

Thanks in advance for the reply and do not hesitate to ask for any further information you may require.

Asked by penci99 1 week ago

Answered by hamaczech13 1 week ago

  • Solved

Firefox Complete Outage - won't connect to any sites , says it's already open if closed

I've used firefox on my current pc ever since i'd set it up about maybe two years ago(??) , it's only today within this hour i'd run into my current problem which renders… (read more)

I've used firefox on my current pc ever since i'd set it up about maybe two years ago(??) , it's only today within this hour i'd run into my current problem which renders the whole browser completely unusable whereas any other browser works just fine. I haven't found any previous fix for this that actually works.

   What it currently does is it just refuses to load Any page at all , prior to now within the same hour it had started to essentially crap out after any amount of time (fast enough for it to happen multiple times over) where it would just stop loading anything. when it had done this it could be fixed after closing and reopening the browser, however now even that does nothing since after it's stopped working altogether.
   Either way , however , it had and still does also bring up an error post-close that says it's currently running and needs to be closed, and sometimes it brings up a crash report, neither of which fix anything - the first time it stopped loading anything and i'd closed it a firefox update was called for , honestly i dont think that even really did anything--
   Nothing i've read and tried has fixed this , and it'll probably be tommorrow before i try anything new since i would like to just sleephfhfh,,,, but so far i've tried:

- Starting firefox in troubleshoot mode (holding shift at startup) and doing a refresh through this - i'd readded my passwords manually after this. - Disabling all add-ons (i've only used ShinmigamiEyes, UBlock Origin, and Malwarebytes Browser Guard across the time i've used firefox, all of which long prior to this issue and im sure is not the cause). - Setting Network.Http.Max-Connections to 48 (had previously been defaulted at 900, reset to said default after this didn't work). - Restarting my computer (Windows 10 if this matters). - Troubleshooting my own internet (other browsers and other devices have no problem.)

   I plan to do a full scan with AVG tomorrow to see if it's a potential malware problem, which would be weird considering how instantaneous and on-and-off this issue had been until now.
   I don't know if this is even on my end but i've been using firefox as my main browser for a long time now and i'd hate to have to transfer everything to a different one because it's just decided to give up on me--
   if there's any additional potential fixes anyone would recommend i'd appreciate it, just what i've tried hasn't done anything and it's really disheartening ,  especially when i dont even know if this is on my end or not--

Asked by bowser606 1 week ago

Answered by hamaczech13 1 week ago

  • Solved

Firefox will no longer load any website, and crashes on quit

My initial problem was that firefox 96 on mac os 12.1 would no longer load any website. I verified that other browsers work just fine (in fact, i'm writing this on the sa… (read more)

My initial problem was that firefox 96 on mac os 12.1 would no longer load any website.

I verified that other browsers work just fine (in fact, i'm writing this on the same machine, but using Chrome).

I uninstalled firefox, and even removed my old profiles. Then did a clean install. The problem persists.

In addition, when I now quit firefox it takes a long time, and pops up the crash reporter every time.

How can I fix this ?

Asked by krisds 1 week ago

Answered by hamaczech13 1 week ago

  • Solved

SUPER Slow since latest update, disabling plugins did nothing, refuses to restart in troubleshoot mode.

Hey, I my FF just updated to the latest version and all was going fine and dandy for a little while. I've noticed FF hogging a bit more resources lately but that might be… (read more)

Hey, I my FF just updated to the latest version and all was going fine and dandy for a little while. I've noticed FF hogging a bit more resources lately but that might be unrelated / more to do with changes to twitch or the like but I feel I should mention it.

After about 20-30 minutes of browsing, checking my emails etc the browser responded as if it lost connection. I did the general troubleshoot run on my network which came back with no issues found, no other program on my computer had any problems with internet connectivity. But just to be sure I checked all the wires and restarted the modem.

Now FF starts loading webpages but then get stuck partway and just stands grinding its gears. I'm currently using chrome to try and find a solution / write this and it works without problem.

I currently have all 3(!) of my extensions disabled and it has changed nothing. I do notice that in the general settings tab in FF it does seem to be "Checking for updates" continuously.

This is extremely annoying, please help me fix this asap!

Asked by rhaen89 1 week ago

Answered by hamaczech13 1 week ago

  • Solved

Firefox no respond + no internet

Hello, this morning, i can't use Firefox. I've got an error message on opening : "Firefox is already in use and don't respond. The old process of firefox must be stopped.… (read more)

Hello, this morning, i can't use Firefox. I've got an error message on opening : "Firefox is already in use and don't respond. The old process of firefox must be stopped...." And when i click "close firefox", it's opening but i don't have internet.

What i already tried: - disable all plugin - disconnect my firefox profile - run in "maintenance" mode - run an auto repair and clear cache history etc. - uninstall and delete program files folder of firefox - download latest installer and install fresh Firefox - Edit network.dns.ipv6 + network.dns.prefetch

I still have a crash message on startup and no internet. Chrome and Edge are working like a charm.

Any idea? thank you.

Asked by decapeter 1 week ago

Answered by soren1915 1 week ago

  • Solved

issue with "Potential Security Issue"

I am getting the "Did Not Connect: Potential Security Issue" error on websites that are clearly not security threats. Examples are twitch.tv, youtube.com, gmail.com and s… (read more)

I am getting the "Did Not Connect: Potential Security Issue" error on websites that are clearly not security threats. Examples are twitch.tv, youtube.com, gmail.com and since I use duckduckgo, I cant even search something because it redirects me to the website duckduckgo.com/(whatever i searched), which also creates the error. I don't believe it is a network error because it allows me to visit all of these websites when I am using the chrome browser. Sometimes when I get the error, it has the yellow border around the screen so I can click on advanced options and click "go to the website anyways", and sometimes that option is not there. Also, the error will happen on and off for some websites. For example, yesterday I wasn't able to access gmail.com because the glitch was happening on it, but today I am able to visit the site just fine.

Asked by junior14 1 week ago

Answered by jscher2000 1 week ago

  • Solved

Secure Connection Failed - PR_END_OF_FILE_ERROR

Immediately on update to 96.0 this afternoon, multiple sites failed to load - Google(Maps, News etc), Yahoo, Flightradar24 etc - others partially loaded - then sat there … (read more)

Immediately on update to 96.0 this afternoon, multiple sites failed to load - Google(Maps, News etc), Yahoo, Flightradar24 etc - others partially loaded - then sat there blank. Explanation of errors is NOT clear -

Is it possible to revert to previous version? Everything seems to work fine when using EDGE!

Asked by randb08 1 week ago

Answered by FredMcD 1 week ago

  • Solved

Airbnb

Somehow Airbnb fails to load after numerous attempts. Clearing cache etc. doesn’t do the job. Shutting down the VPN doesn’t do the job either. The message I get from th… (read more)

Somehow Airbnb fails to load after numerous attempts. Clearing cache etc. doesn’t do the job. Shutting down the VPN doesn’t do the job either. The message I get from their website is (in Dutch) that’s something went wrong.

“Unfortunately your request couldn’t be executed due to a server error. Maybe maintenance is taking place currently on Airbnb or something is wrong with your connection. Refresh the page and try again.”

Anybody knows what to do please?

Asked by karsten71 1 week ago

Answered by FredMcD 1 week ago

  • Solved

Not saving cookies on two websites

ff 95.0.2 I play 2 games. After reaching a certain level, it is nice to begin where I left off. It used to save on v 88.1 Now I have to start over every time. Except onc… (read more)

ff 95.0.2

I play 2 games. After reaching a certain level, it is nice to begin where I left off. It used to save on v 88.1 Now I have to start over every time. Except once. It is not worth the effort anymore.

Added as exceptions, so I don't delete them when I clear cache and cookies. That is the way I used to do them.

Thank you.

Asked by CiaoBella1 3 weeks ago

Answered by cor-el 1 week ago

  • Solved

Cannot open firefox

Hello there, I have been a long term user of firefox from the beginning. Had crashes along the way, restored a profile or two. But today I seem to have had a total fail… (read more)

Hello there, I have been a long term user of firefox from the beginning. Had crashes along the way, restored a profile or two. But today I seem to have had a total failure from which I don't seem to be able to recover! The issue occurred when web sites would not load. So I shut the browser down and attempted to re-open, but nothing appeared. Nothing was shown running in the task manager either. I have made a backup of the firefox folder that resides in program files directory; download and installed the latest version (96), but this did not fix the problem; I then deleted the folder and tried a fresh install with the latest version, but again this did not fix the problem and it does not show up in the task manager as "running".

Could you please help!

Kind regards, Chris.

Asked by bathchris1 1 week ago

Answered by bathchris1 1 week ago

  • Solved

Audio stops working on Firefox 95.0.2 after a few days

I've been teaching my young daughter how to use a computer, and we chose firefox as a browser she can use to do some things online - in particular she's been doing Math l… (read more)

I've been teaching my young daughter how to use a computer, and we chose firefox as a browser she can use to do some things online - in particular she's been doing Math lessons using https://www.themathsfactor.com

After the past few weeks I've noticed that sound from that site no longer seems to work after 1 or 2 days. Embedded videos work, but sound where the site has a character that tells her what to do - stops working. If I restart the browser it starts working again - however refreshing the page does not. This is something recent, as older versions of firefox did not seem to do this. I'm wondering if there is some change/memory leak that might cause this?

Asked by 365nice 3 weeks ago

Answered by 365nice 1 week ago

  • Solved

YouTube doesn't show videos, comments, playlists etc.

Since a few hours, Youtube hasn't shown videos, comments, recommendations. It doesn't show any videos when I click on "abos". It only shows white space were the videos sh… (read more)

Since a few hours, Youtube hasn't shown videos, comments, recommendations. It doesn't show any videos when I click on "abos". It only shows white space were the videos should be. If I type in a keyword in the search bar only white space is the result. The only way I can access videos is from the start page. There, recommendations are visible, and I can click on them and watch the videos. However, comments are still invisible, and the playlist space and the recommendations space to the right are also empty.

What I have alredy tried:

Firefox is updated, plug-ins are all up-to-date, and I have emptied my cache and deleted cookies. I've signed off YouTube and on again. I disabled adanced tracking protection. I tried opening YouTube in a private window. Nothing changed. Internet Explorer shows YouTube as it should, as does Firefox on my mobile phone. What can I do?

Asked by anna.klaffinger 2 weeks ago

Answered by jonzn4SUSE 2 weeks ago