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Fckeditor stopped working after upgrade to Firefox 17.0

Since updating Firefox to the latest version (17.0), the fckeditor has stopped working on my website. It will open but there are no icons and I cannot type anything. If… (read more)

Since updating Firefox to the latest version (17.0), the fckeditor has stopped working on my website. It will open but there are no icons and I cannot type anything. If there was text there before, it doesn't show up when opening the fckeditor.

It works fine in Internet Explorer and was working earlier today in Firefox before I upgraded Firefox.

Hoping somebody can help.

Asked by LyndenM 8 years ago

Answered by gerv 8 years ago

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Performance Regression: After update to FireFox 18 permanent high CPU load

After the last update FireFox started to continuously eat a whole CPU on my 2-core laptop. My usage pattern (regarding browsed sites and/or activated plugins) has not cha… (read more)

After the last update FireFox started to continuously eat a whole CPU on my 2-core laptop. My usage pattern (regarding browsed sites and/or activated plugins) has not changed, but I must confess that I'm a heavy user of plugins.

I suspect the problem may arise from a changed performance behaviour of a plugin due to the new JS engine of FF18, but how can I easily trace this problem further down. I.e. is there a way to inspect the collected performance data of firefox (activated)?

Asked by frucade 8 years ago

Answered by AlanMintaka 8 years ago

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Latest Firefox uses THREE TIMES as much RAM as Firefox 3.6, and is slower to boot.

My laptop has limited RAM - about 2GB. Of the browsers I've tried (Chrome, Safari, Firefox), Firefox uses the least RAM, but it still uses around 1GB of RAM to display ab… (read more)

My laptop has limited RAM - about 2GB. Of the browsers I've tried (Chrome, Safari, Firefox), Firefox uses the least RAM, but it still uses around 1GB of RAM to display about 10 tabs (gmail, facebook, reader, and assorted other websites) - this seems insanely high.

Thinking back, this didn't seem to be a problem "back in the day", so to speak, so I tried installing Firefox 3.6 again.

Lo and behold, with the same addons and the same tabs open, Firefox 3.6 is using 300MB of RAM where Firefox 21 used 980MB of RAM. In addition, navigation is noticeably snappier in Firefox 3.6 - probably because it doesn't have to page to disk as often (which would often lock up my computer using Firefox 21).

I thought that newer versions were supposed to improve memory performance, not triple the required memory...

Asked by charlesangus 8 years ago

Last reply by user633449 8 years ago

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continual bsod, what's happening

I thought I was (or still am) having a problem with Windows 10, but one tech said she didn't think so and I don't know if I will get a response. +++++++++++++++ Before … (read more)

I thought I was (or still am) having a problem with Windows 10, but one tech said she didn't think so and I don't know if I will get a response. +++++++++++++++ Before I go into great detail here, I'm going to state what happened and see if you had anything similar or it rings a bell.

BSOD - no code given. The error is always KERNEL_SECURITY_CHECK_FAILURE.

The past three incidents (last night and twice today) were when I was in outlook.com email and right clicked on a website.

 I can read other email and click other links, but when I click on THIS company, I get the BSOD.   Event viewer simultaneous errors are "Update Windows license and product key tokens failed with 0x80070005."
  No driver errors and I checked Driver Update. No malware or viruses (several scans).  I have an event viewer full of the same information, which I am happy to provide.

I did the May cumulative update on Saturday and subsequently had four BSOD shutdowns. I posted to Microsoft, as I did last month when their CU crashed my computer. I have had BSODs every days since Saturday. I tried reinstalling the updates and it crashed my computer again.

The website that keeps crashing ME is below. The third time that happened, I thought maybe it IS a FF issue, so even though I think it's unlikely, the Team here is fabulous! https://surveys.ipsosinteractive.com/surveys/?pid=S16007269&OSM=1&routerID=&id=1011535826&supplierID=1090&ci=EN-US&pac=1&sifid=160242380102US016&psid=01

(Additionally, I keep getting "Firefox Not Responding" on 46.0.1, so I uninstalled and did a manual install a couple of hours ago. Unfortunately, within a minute of the new install, I had three consecutive "Firefox is not responding" messages. )

Thank you.

Asked by CiaoBella1 5 years ago

Answered by jscher2000 5 years ago

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Firefox constantly freezes on my Mac, although I've installed the latest version and tried all suggested fixes - without success.

I used Firefox up to version 3.5 and it worked well. But ever since, FF has frozen as soon as I've opened a webpage other than Google. FF even freezes when I'm in Mozilla… (read more)

I used Firefox up to version 3.5 and it worked well. But ever since, FF has frozen as soon as I've opened a webpage other than Google. FF even freezes when I'm in Mozilla's help pages ! I have trashed and reinstalled several times, updated constantly as suggested. I'm now using (or trying to use) version 25. No success. I have done everything that was suggested :

- trashed and reinstalled ( several times over the years, to see if new versions of FF would work) - restarted FF in safe mode - tweaked the profile as recommended - I've painstakingly checked that all my plug-ins etc were up to date. They are.


None of these solutions have worked. As I have written more than once, none of them should be necessary : Firefox should "just work". After all, other browsers do - I use Safari and Chrome, for instance, as well as SeaMonkey. Does any one know what's happening ?

I'm now running Mac OS 10.9.

Asked by Xavier Kreiss 7 years ago

Answered by Xavier Kreiss 7 years ago

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Firefox crashes

I keep getting the Shockwave is not working popup. Happens in Outlook, on web, etc. What do I need to do? Report ID Date Submitted bp-f8b3e141-43c1-4adc-86cf-cafd12150… (read more)

I keep getting the Shockwave is not working popup. Happens in Outlook, on web, etc. What do I need to do?

Report ID Date Submitted bp-f8b3e141-43c1-4adc-86cf-cafd12150401 4/1/2015 5:49 PM bp-82f7a716-581e-4781-903c-147f12150325 3/24/2015 11:09 PM -6c3c-43a3-a6a5-0569d05fdfb8 3/24/2015 11:07 PM 3cb6b2e1-79a3-46d2-929b-3db39fbd1dab 3/22/2015 2:54 PM a1250748-323c-4c49-93a2-8f6900192e6e 3/16/2015 11:37 AM bp-4665c581-a3a1-46cb-9232-a57ee2150313 3/13/2015 7:47 PM

Asked by norainga 6 years ago

Answered by the-edmeister 6 years ago

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Firefox 59 broke everything. Pages not loading correctly.

IT WORKED BEFORE! lol. Ever since I upgraded to firefox 59, everything is broken. Even the new tab page won't load graphics. I can sometimes get them to appear on mouse … (read more)

IT WORKED BEFORE! lol.

Ever since I upgraded to firefox 59, everything is broken. Even the new tab page won't load graphics. I can sometimes get them to appear on mouse over. Sometimes pages load semi-normally, then I restart browser and they bork again. Even google.com won't load, same with google search results. Facebook is a mess. Everything is a mess. Help. :(

Asked by St.FoxsFire 3 years ago

Answered by philipp 3 years ago

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Why do you include spyware Delta Search in your download?

I download Firefox and discovered a spyware/virus had been included in your software. It took me days to find out how to remove it from all Firefox and all the other bro… (read more)

I download Firefox and discovered a spyware/virus had been included in your software. It took me days to find out how to remove it from all Firefox and all the other browsers it infected along with uninstalling the software. Why would you include a spyware/virus with your Foxfire software? Are you trying to discourage people from using your software? Seriously.

Asked by moseby 8 years ago

Answered by philipp 8 years ago

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Hangs, severe slowness and lock-ups running Firefox 27.0 / 28.0 on Windows XP / Is it possible to block plug-in container?

Been experiencing severe slowness and lock-ups with Firefox of late, which ends with a sudden drop in memory usage and me having to repeatedly shut it down through Task M… (read more)

Been experiencing severe slowness and lock-ups with Firefox of late, which ends with a sudden drop in memory usage and me having to repeatedly shut it down through Task Manager. I have created a new profile and disabled hardware acceleration. I have tried disabling all plug-ins and extensions, yet I noticed that at times (not always) plug-in container was still an active process, which I don't understand. Why would it be active when there are no enabled plug-ins? I also noticed that when plug-in container is not active (showing under Processes in Task Manager) I do not have this problem and Firefox runs normally? I need to block plug-in container. Please help.

Asked by janice.lynne 7 years ago

Answered by John99 7 years ago

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I have reinstalled, I have refreshed, UI and typing is SLOW, page loading is SLOW

I have uninstalled, reinstalled, and I have refreshed. After refreshing it's even worse. I also did places maintenance to no effect. DB is the same size as before. Scroll… (read more)

I have uninstalled, reinstalled, and I have refreshed. After refreshing it's even worse. I also did places maintenance to no effect. DB is the same size as before. Scrolling is not smooth. It's like there is a problem with UI program aspect of FF.

I routinely have about 100 page tabs up and while I do not expect performance to be razor sharp becuase of this, since a Flash update, I think, things have gotten crazy. In safe mode though, it was no better. Safe mode should have disabled Flash, from what I can tell.

Asked by BreezyOhio 5 years ago

Answered by BreezyOhio 5 years ago

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Firefox doesn't remember window sizes or positions

I know there are a variety of solutions posted here to this problem (like deleting xulstore) but Firefox recently (v55?) stopped remembering my window sizes and positions… (read more)

I know there are a variety of solutions posted here to this problem (like deleting xulstore) but Firefox recently (v55?) stopped remembering my window sizes and positions on restore. I thought it was an add-on problem like Classic Theme Restorer or SessionManager or TabMixPlus but I tried with a brand new profile with no add-ons installed and it still is displaying the same broken behaviour: all restored windows are restored to the same stock size and position and new windows open with that same stock size also (even if they are opened from windows whose size I have changed).

Anyone know what is going on? Is this a recent regression?

Asked by joeyconnick 3 years ago

Answered by joeyconnick 3 years ago

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What *exactly" does "Firefox is being updated by another instance" mean?

I *interpret* it to mean a release update is being pushed to me, without my explicit permission, because I've recently seen updates pushed without permission. Currently a… (read more)

I *interpret* it to mean a release update is being pushed to me, without my explicit permission, because I've recently seen updates pushed without permission.

Currently at 62.0.3, not interested in updating to 63+ until update behavior is properly fixed or clarified.

Settings: "Check for updates but let you choose to install them" but it *appeared* that 63 (or something??) was being pushed without explicit permission; is that expected?

I hope Mozilla recognizes some people (myself included) interpret that behavior as similar to malware (or perhaps just weak documentation). although I'm sure that was not the intent!

So, for documentation purposes, what *exactly" does "Firefox is being updated by another instance" mean? A new release is being force-fed (as opposed to "offered")? Or were you trying to send an incremental (e.g. bug-fix) update?

  • Something* seemed to be pushing something (63 I assume) to me without my authorization; I ignored it, pending clarification.

Asked by BillM 2 years ago

Answered by jscher2000 2 years ago

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Firefox screen blown up after update

After updating, the design, layout and text of firefox has 'blown up'; it's too large. The only advice I consistently got after searching was to try View > Zoom etc., … (read more)

After updating, the design, layout and text of firefox has 'blown up'; it's too large.

The only advice I consistently got after searching was to try View > Zoom etc.,

That only changed the screen I was in and reverted after changing to a new page, opening a new tab or restarting firefox.

I need a permanent solution where the firefox screen is where it was before.

Asked by rayznack 8 years ago

Answered by cor-el 8 years ago

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Firefox 23 crashes excessively on certain sites?

I had no issues at all with Firefox 22, but since upgrading to Firefox 23, my browser is becoming unusable. The biggest issue right now is that Firefox 23 crashes excessi… (read more)

I had no issues at all with Firefox 22, but since upgrading to Firefox 23, my browser is becoming unusable. The biggest issue right now is that Firefox 23 crashes excessively when browsing Facebook. Sometimes I can't even fully load the Facebook page without it crashing, but I can almost always make it crash by just scrolling up and down and forcing it to load new content a few times. This happens even in safe mode, and even after following the instructions to reset my preferences.

Sometimes Google searches also crash within seconds of submitting the search, Firefox crashed 3 times in a row while I tried to search for "Chrome" to install it so I'd be able to look at Facebook. It's more inconsistent with Google searches though, where Facebook is just so completely unstable as to be utterly unusable.

Asked by JaceNV 7 years ago

Last reply by user633449 7 years ago

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Firefox 18 crashes

I love Firefox. On my laptop ( ASUS UX32VD-DB71 ) Firefox auto updated from 17.0.1 to 18.0 and the stability is very poor. Crash occurs nearly immediately or a few second… (read more)

I love Firefox. On my laptop ( ASUS UX32VD-DB71 ) Firefox auto updated from 17.0.1 to 18.0 and the stability is very poor. Crash occurs nearly immediately or a few seconds after launch every time. Adblock plus is the only addon and disabling it makes no difference. Although, Firefox 18 Safe mode does work without crashing, interestingly. I uninstalled and downgraded back to 17.0.1 and full stability is back. Version 18 and 18.0.1 are not ready in my opinion. I have not tried using a fresh profile.

UPDATE: FireFox 18.0.1 is also buggy and broken.

bp-e351a168-5b5c-4dcc-a7fa-1e2692130119 1/19/2013 4:45 PM

bp-de4730b6-4a16-4728-9674-1f6f52130119 1/19/2013 4:45 PM

bp-ce743869-bb12-4242-b125-994592130119 1/19/2013 4:44 PM


bp-c93e7c32-306a-401d-843e-3a0842130110 1/10/2013 4:56 AM

bp-5f76093c-9cbd-43f3-8067-2bad02130110 1/10/2013 4:56 AM

bp-cf23a9cd-969f-4f83-9d33-f6b832130110 1/10/2013 4:52 AM

bp-177717c4-bf27-44d5-9c93-cda9f2130110 1/10/2013 3:22 AM

bp-81a0d800-185e-4371-a9a7-224d42130109 1/9/2013 1:20 PM

bp-3c3aa8dd-45e7-4f00-b24d-1d92f2130108 1/8/2013 2:46 PM

bp-fabe18ff-27d3-4d90-b417-9ebf02130108 1/8/2013 2:41 PM

bp-30b367e9-3fd0-454b-b5a1-49fbd2130108 1/8/2013 2:30 PM

bp-8755acb5-67cc-40c6-9cf0-44e492130108 1/8/2013 2:30 PM

Asked by bluetickle 8 years ago

Answered by Ayax 8 years ago

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"Well this is embarrassing........." message EVERY SINGLE time I open Firefox

I am now getting the 'well this is embarrassing...' message EVERY time I open Firefox; I have my Home page set to always open 9 tabs - these are the SAME tabs I have open… (read more)

I am now getting the 'well this is embarrassing...' message EVERY time I open Firefox; I have my Home page set to always open 9 tabs - these are the SAME tabs I have opened at start-up for about 2 years - WHY this annoying message now?! When I click 'close' the Home page opens with all the tabs with no problem, but the message is really irritating & doesn't seem to be telling me anything, as there isn't a problem with any of the tabs? NB: In case you ask 'why 9 tabs'?; these are essential websites I use every time I am browsing/working; I cannot keep opening them manually every time. Please advise why this message comes up as here seems to be no problem, & how I can get rid of it? Thanks.

Asked by Seahorse8 8 years ago

Answered by cor-el 8 years ago

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Roboform toolbar disappeared from Firefox 22. Worked fine with Firefox 21

Firefox updated to v.22 today and the Roboform toolbar is nowhere to be seen. It is in add-ons and enabled, but not visible through toolbars or as the icon to customize … (read more)

Firefox updated to v.22 today and the Roboform toolbar is nowhere to be seen. It is in add-ons and enabled, but not visible through toolbars or as the icon to customize toolbars. All was well with Firefox 21. There appears to be a compatibility problem between Roboform and Firefox 22. Installed version is Roboform v. 7.8.9.5. Please work with them and issue an update. We're stuck without it!

Meanwhile, do you have any suggestions about how to get this working? Reinstalling RF didn't make any difference.

Asked by heyk 8 years ago

Answered by BigRInOz 8 years ago

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my firefox is crashing over 4 times a day

I run windows XP i love it and im not looking to change. Up until the last "update" my Firefox worked fine no issues and rarely ever crashed. Since the update all Firefox… (read more)

I run windows XP i love it and im not looking to change. Up until the last "update" my Firefox worked fine no issues and rarely ever crashed. Since the update all Firefox seems to do is freeze and crash? not sure why nothing is different other than the update that was an automatic one. I have run malwarebytes scan i have done a deep scan with Kaspersky and also run tune up utilities just in case nothing was found i have no virus but what i do have is a non functioning Firefox. if i walk away from my computer for more then 10 minutes it freezes up i cant even minimize it and then it crashes.

I have looked through your forum i have inspected my plugins ( i dont have many ) nothing wrong there

Im not very tech savvy so please no long explanations with 300 steps because i wont understand it. i just want to be able to enjoy my Firefox again without it crashing multiple times a day.

Any help is much appreciated

Asked by nataliemac 7 years ago

Answered by AliceWyman 7 years ago

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How do I remove an extension that keeps reinstalling itself?

Last week, I downloaded Mumble, a voice chat program. I was playing World of Warcraft at the time, and needed to download Mumble on the fly, so I was insufficiently caref… (read more)

Last week, I downloaded Mumble, a voice chat program. I was playing World of Warcraft at the time, and needed to download Mumble on the fly, so I was insufficiently careful and downloaded an extension, Websteroids, at the same time. Websteroids highlights words in text documents which, when scrolled over, lead to advertisements. The claim of the Websteroids website is that it turns a webpage into a meteoroids game.

I have repeatedly disabled and removed it from my extensions list, uninstalled and reinstalled Firefox, deleted files with the Websteroids name on it, uninstalled it and Mumble, and any other files/programs that I could find from that date.
I've run my antivirus program (AVG), spybot s&d, and lavasoft ad aware and followed the advice from their scans. Nevertheless, Websteriods keeps reinstalling itself without warning.
I have restarted Mozilla in safe mode and I've also deleted anything I could find from the publisher, Creative Island Media, LLC.
The next step that I can think of is a system restore. Before I do that, is there any other less drastic step that might work? 

Thank you

Asked by mikewills 7 years ago

Answered by jscher2000 7 years ago

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after reboot firefox won't start. runs in task manager, but won't pop up. reset, safe mode and uninstall/re-install won't help. ok if no reboot.

win7 Pro. has been running firefox ok. but lately with 25 and now 26, the firefox won't start. I can see firefox is running in task manager. but it just won't pop up. if… (read more)

win7 Pro. has been running firefox ok. but lately with 25 and now 26, the firefox won't start. I can see firefox is running in task manager. but it just won't pop up. if I download it again and install it, it will run, but every time I reboot the system, it just won't run again. try: reset, safe mode, uninstall & reinstall, new/clean profile, none of those work.

Asked by 123fox 7 years ago

Answered by MistaBungle 7 years ago