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  • Archived

Browser hangup with CPU load ~100%

Firstly, I want to say right away that the problem arose with the release of the 57th version, that is, Quantum. Until the 57th version everything was fine. And also I wa… (read more)

Firstly, I want to say right away that the problem arose with the release of the 57th version, that is, Quantum. Until the 57th version everything was fine. And also I want to say that this problem does not exist in other browsers. The problem manifests itself in this case: If you open the site of the dns-shop.ru or technopoint.ru store and, without waiting for the page to fully load, click on any item on the page, for example, on the left, select the directory partition, then the whole browser hangs. In this case, the browser stops responding to any pressing in the interface and generally does not react to anything, except for the completion of the process in the task manager. That is, I open the task manager and find there a process of firefox that uses almost all the resources of the CPU. After that, I end the process and firefox starts to work and writes that the "tab has dropped" (image # 3) I noticed the same problem on other sites, in particular youtube, vk, fb. Also, with fast transitions between site pages or streaming video, the browser may hang and the CPU load immediately 90-100%. Tried it on a completely clean firefox, on a freshly installed one, it ran without add-ons. All the same. I have to use google chrome until it's fixed ...

Asked by Sc0rpi0n3 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

I never setup a master password, but it is turned on and I can't turn it off.

In "Settings" the "Use Master Password" is checked. If I click it to turn it off, it asks me for my Master Password. Since I never had a master password, I don't know it.… (read more)

In "Settings" the "Use Master Password" is checked. If I click it to turn it off, it asks me for my Master Password. Since I never had a master password, I don't know it. While using Firefox, the master password will pop up, and I have to click "Cancel". This is a real nuisance. I even tried uninstalling Firefox and reinstalling it, but the problem persists. I use Norton Identity Safe to manage my passwords and do not need the Master Password feature. Please help!

Asked by jmalioto 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Firefox crashes on opening

Here are the last 5 Crash ID's: Crash ID: bp-7158a459-78c8-48fe-a07d-e47331170701 Crash ID: bp-e8c6baf5-8cc4-4675-85ed-ee9661170701 Crash ID: bp-756c91ce-a0a2-4f38-a805-c… (read more)

Here are the last 5 Crash ID's:

Crash ID: bp-7158a459-78c8-48fe-a07d-e47331170701 Crash ID: bp-e8c6baf5-8cc4-4675-85ed-ee9661170701 Crash ID: bp-756c91ce-a0a2-4f38-a805-c0a661170701 Crash ID: bp-0f67d934-a59f-4bfc-8baf-98b0c1170630 Crash ID: bp-7122c824-0f89-401d-97c5-23d951170630

Please help finding a solution

Asked by dimagaisiner 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Firefox persistently crashes on start through reinstall, new profile

Firefox started crashing on start, in "Safe Mode", after uninstall and reinstall, and on a clean profile. It doesn't even provide a crash report; when it starts, it immed… (read more)

Firefox started crashing on start, in "Safe Mode", after uninstall and reinstall, and on a clean profile. It doesn't even provide a crash report; when it starts, it immediately displays the Crash Reporter with the following:

The application has had a problem and crashed.

Unfortunately, the crash reporter is unable to submit a report for this crash.

Details: The application didn't leave an application data file

Asked by roywig 2 years ago

Last reply by Tonnes 2 years ago

  • Archived

The graphical menu buttons Firefox 58.0.2

On Windows 10 and Firefox 58.0.2, when I click the menu button in the upper right (the three hamburger bars) or any other menu button (i.e. history), a ghost of the drop … (read more)

On Windows 10 and Firefox 58.0.2, when I click the menu button in the upper right (the three hamburger bars) or any other menu button (i.e. history), a ghost of the drop menu appears and Firefox hangs for at least a few seconds. Often times, it totally hangs and needs to be closed. I can browse and scroll and video stream works. I have tried the "it hangs" fixes and none work. Specifically I have tried the accessibility permission option, the disable hardware acceleration option, and trying a new alternative profile (full on reset). I have also tried uninstalling the 64bit version and installing the 32bit version. None of this has worked. The menu bar does work. Also when any popup from the menu button area (i.e. giving website location access) it is ghosted or black and locks Firefox.

Asked by Roadster32 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Having problems with firefox.

Hello, I am having the following problems using Firefox, the first problem is that when a webpage needs my location Firefox tells me error browser does not support this. … (read more)

Hello,

I am having the following problems using Firefox, the first problem is that when a webpage needs my location Firefox tells me error browser does not support this.

Second problem is that when I use youtube so time the video clip will start to play then just go off and back to the main page, and other times the first video will play fine but click on the second video link and it will load for about 2 seconds then go back to the main youtube page. last time I report this problem I was told to clear all the temp and cache files from Firefox which I did and this fix the problem, I have Firefox set to clear all the temp and cache files when I close Firefox, also I am running the latest version of Firefox.

Any help with these problems would be great.

Thanks

Matthew

Asked by matthewatlant0s 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox crashes

Hi there. My Firefox keeps crashing. I open it, and I get a window saying "Sorry. We're having trouble getting your pages back.". If I open a new tab without closing the … (read more)

Hi there. My Firefox keeps crashing. I open it, and I get a window saying "Sorry. We're having trouble getting your pages back.". If I open a new tab without closing the initial one, everything works for some minutes, and then it crashes randomly. If I open a new tab but close the first one, it crashes also. I tried to open Firefox in safe mode, but it still crashes. I don't know what to do.

ID: 22dd5568-60be-4e7a-9b9f-2601a1180208

Asked by lagomes 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox crashes

Firefox keeps crashing when I open it even in safe mode as soon as I hit a new tab button. I tried clearing cache and cookies too...not sure if they cleared. Suggestion… (read more)

Firefox keeps crashing when I open it even in safe mode as soon as I hit a new tab button. I tried clearing cache and cookies too...not sure if they cleared. Suggestions?

Thanks!


Crash ID: bp-2fc45667-7d5c-4215-84f8-517651180220

Asked by ciccone 2 years ago

Last reply by FredMcD 2 years ago